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The

One Minute

Manager

Kenneth Blanchard, Ph.D.Spencer Johnson, M.D.

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Dr. Kenneth Blanchard (About the author)

• Chairman of Blanchard Training and Development

• An internationally known author, educator and consultant/trainer

• Education:• B.A in Philosophy and Ph.D. in Administration & Management from Cornell

University &• M.A. in Sociology and Counselling from Colgate University

• Advised to distinguished corporations & agencies like US Armed Forces and UNESCO.

Spencer Johnson (About The Author)

• International best selling author,

• Originator and co-author of “One Minute Manager”,

• Written many books of One Minute® series

• His education includes B.A. in phycology , M.D. Degree from royal

college of Surgeons.

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The Search

• A young boy looking for and effective manager

• He wanted to be One

• He wanted to work for one

• Had been to every kind of office and spoken to every kind of managers

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• Then he began hearing marvellous stories about a special manager

• People liked his work

• So he arranged a meeting with him• He was a bit surprised but didn’t know that his life was about to

change

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One Minute Manager

• Manager called himself One Minute Manager rather than a participative manager

• He further simplified it as it take only a Minute to get very big results from the people

• He handed a list of 6 people to the young man who reported directly to him

• But with leaving his cabin he learned something, that was……

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Œ

People Who FeelGood AboutThemselves

ProduceGood Results

Œ

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• Manager’s secretary informed her that he can meet with them right now

• He first went to Mr. Trenell

• He then found there are total there secrets of One Minute Manager

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One Minute Goals (The First Secret)

• It is not just letting them know about their responsibilities

• It is also about what we as a manager expects from them

• A problem only exist if there is difference between what is actually happening and what we desire to happen

• If we don’t know our desire then it’s just a complain not a problem

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Summary

• Agree on your Goals

• Write Goals on a single sheet of paper in not more than 250 words

• Read and re-read each Goals

• Take One Minute of your time everyday to review your performance for that day

• Check your behaviour if it matches your Goal

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One Minute Praisings (The Second Secret)

• Mr. levy a young man in his late 20’s or early 30’s told him about 2nd secret• They used to get clear feedback about their work if they doing good

or bad• Manager wanted to catch doing something right (unlike other

managers) • He use to praise if someone did anything right and let them know

how good he felt.

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Summary

• Let people know your opinion regarding their work

• Praise them immediately

• Tell them what they did right

• Let them know how good you feel

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• Stop for a moment of silence to let them feel how you feel

• Encourage them to do the same

• Touch them in friendly way to let them know you support them

• Tell them how valuable they are to organization

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The Appraisal

• He then went to meet Ms. Gomez

• There he knew that One Minute Manager’s operations were more effective and efficient

• He was more as a trainer than a Manager

• Their workers didn’t need managers after two years of work with him

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One Minute Reprimands (The Third Secret)

• Next day Ms. Brown told him about the third secret One Minute Reprimands

• Whenever she made a mistake she was reprimanded as soon as manager know about it

• He used to confirm the facts first and then used to visit her

• He let her know how angry and frustrated he was but it all took about 30 seconds

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Summary

• Let them know about they are doing wrong

First half of the reprimands (30 seconds)

• Reprimand people immediately

• Tell people what and where they did wrong

• Let them know how u feel

• Stop for a second of uncomfortable silence to let them know how you

feel

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Second half of the reprimands (30 seconds)

• Let them know that you are honestly on their side by your action

• Remind them how valuable they are to you

• Let them know that it is not them you are angry on, it is their work

• Remind them when reprimand once over, its over

• Nothing personal

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WHY

Now after all this the young boy was confused

Why all this simple things work……

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The One Minute Manager then explains

The BestMinuteI Spend

Is The OneI Invest

In People

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Why One Minute Goals Work

• He told him a lesson:

Everyone is a potential winner

some people are disguised a looser

don’t let their appearance fool you

• He then told him hire winners and set one minute goal, don’t depend on prayers

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Why One Minute Praisings Work

• The key to train someone to do new is, in the beginning catch them

doing something approximately right until they can eventually learn

to do it exactly right

• He again gave examples to illustrate how praising is a motivation to

achieve next goal

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Why One Minute Reprimands Work

• When managers deal with one person at a time, it seems fair and

clear

• It is the behaviour which is reprimanded not the person

• He said Tough ‘n’ Nice is better than Nice ‘n’ Tough

• He again gave examples to prove his point

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• At last he offered him to work for himself but at that firm, which the

young boy accepted

• Later he himself became a One Minute Manager

• Before he left Manager pointed on his favourite plaque and said “if

you know this you will know the key to a really successful reprimand”.

• It was mentioned on that plaque that……

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We Are NotJust

Our Behavior

We AreThe PersonManaging

Our Behavior

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START

YOU WIN YOU LOOSE

PROCEED WITH SUCCESS

RETURN TO START

ONE MINUTE GOALS

Go back to Goals onceThen proceed to

GOALS NOT ACIEVEDGOALS ACHIEVED

Proceed to

ONE MINUTE PRAISINGONE MINUTE REPRIMANDS

ReviewSet New Goals

GAME PLAN

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A Gift Of Yourself

• He had now time to think and plan

• He had time to exercise and stay healthy

• His workers enjoyed the same benefits

• His department had fewer costly personal turnover

• But the benefits were significant

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A Gift For Others

He was now spreading the lessons he learnt form actual One

Minute Manager to those who were keen to learn and

become a good manager

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A Team Work

Sandipan Shandilya

Sayed Mohammad Amin Mohammadi

Shefali Pandey

Zaidullah Muradi