FIND YOUR PROFIT LEAKSFred Parrish, President, Profit ExpertsWEDNESDAY, 11:15 A.M. - 12:15 P.M.Do you know where all your coffee and water equipment assets are right now? Are you certain that equipment is still producing positive cash flow? No matter how many years you have been an operator, you have the potential for “profit leaks” in your business. These are lost dollars or opportunities to improve your profitability, cash flow, organic growth and the overall value of your company. In this interactive, hands-on session, Fred Parrish will help you find and plug your leaks, plus share several unique tools designed for the coffee and water service operator. Learn how to easily calculate inventory turns, route profitability, revenue charting, gross margin analysis and much more. As an added bonus, you will walk away with formatted spreadsheets that will allow you to track sales and inventory in a whole new way. Don’t miss this new and valuable session!
Registration fee is required for QCCP courses. For more information, please visit: www.NAMAOneShow.org/Education
COFFEE & WATER SERVICE OPERATOR SYMPOSIUM
Known in previous years as the “Open Forum,” this session provides excellent opportunities for networking and a dynamic exchange of business ideas with your industry colleagues. Breakout sessions will allow for discussion of specific topics directly related to the coffee and water industry and your business. After the breakout sessions, panel members will answer questions and share a few key points from their breakout topic. Panel members will include Steve Hyde from Brew-Tek, Mark Marino from Baronet Coffee and Tom Steuber from Associated Coffee & Water Service. Sponsored by The JMSmucker Co. and the Folger Coffee Co., this is always a lively and upbeat session that is a must-attend if you are involved in coffee and water service!
Jeff Deitchler, General Manager, PrairieFire Coffee Roasters
Coffee Fundamentals presents the development of coffee flavor qualities – from the rich history of coffee and its different countries of origin through processing, sorting, grading, blending and roasting. Experience single-origin and blended coffees through a series of guided tasting exercises. In this course, you will gain a fundamental but extensive understanding of coffee production and manufacturing. WHAT’S NEW: An expanded session on water filtration, plus a new educational experience involving tea and the importance of offering a good tea program.
COFFEE FUNDAMENTALSMike Tompkins, Coffee Products AssociatesWEDNESDAY, 8:00 A.M. - 2:00 P.M.This course introduces participants to the basic theory
and principles governing the preparation of filtered coffee. The objectives are to demonstrate these principles through the presentation of facts and through a series of guided tasting experiences designed to illustrate the impact of brewing variables on flavor. Experience and taste how the slightest change in the brewing formula can alter the taste profile of the final cup. WHAT’S NEW: Participate in a hands-on evaluation of select single-cup coffee systems.
COFFEE EDUCATION & CERTIFICATION PROGRAMSAs NAMA’s Quality Coffee Certification Program (QCCP) enters its 11th year of educating operators about producing quality coffee, more than 1,000 individuals have completed the two-day course and are realizing the powerful difference it has made in their businesses. Complete both QCCP workshops and qualify to apply for the designation of Certified Coffee Specialist (CCS), a recognized mark of distinction and excellence in the coffee industry.
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GOVERNMENT AFFAIRSAnyone concerned about the government’s growing involvement in their company’s sales and profits should attend the 2011 NAMA Government Affairs program. State council leaders, officers, staff, lobbyists and NAMA leaders should attend the entire track of sessions. Presented for the first time in a full half-day of essential learning, the NAMA Government Affairs team will touch on critical legislative issues to help our members succeed in an increasingly over-regulated environment.
FEDERAL HEALTHCARE REFORM: UNDERSTANDING ITS IMPACT ON YOUR BUSINESSHeather A. Bailey, Attorney, SmithAmundsen, LLCWEDNESDAY, 11:15 A.M. - 12:15 P.M.The most significant healthcare reform legislation since the creation of Medicare was signed into law in early 2010. Many of the changes take effect January 1, 2014. However, there are some provisions that become law sooner. Are you prepared? This session will provide background and understanding of the impact and intricacies of the new healthcare reform package. The major focus will be the importance of grandfathered healthcare plans and the deadlines and mandates for the various changes employers must make to their existing plans. We will also discuss the mandates and penalties for employers who do not implement new healthcare plans. Join us as labor and employment legal expert Heather Bailey leads this highly informative session on an important and costly issue for our industry.
STATE COUNCIL BREAKFAST & SYMPOSIUM
Making an Impact in State Vending CouncilsThis annual legislative and political session is intended for state association leadership, members and lobbyists. We’ll focus on state and local legislative issues. A segment on how to develop a grassroots program will help advance efforts to continue the dialogue between members and legislators in your area.
Moderated by Ned Monroe, Senior Vice President, Government Affairs, NAMA Welcome by NAMA Chairman Craig Hesch, NCE5
WEDNESDAY, 7:30 - 9:00 A.M.Open Microphone Discussion: Emerging Issues and Legislative Priorities During this interactive session we will share what’s happening that affects the vending and coffee service industry in your state and around the country. You’ll discuss your priorities with others, and guide NAMA staff in the legislative direction that you’d like your association to take.
FEDERAL LEGISLATION UPDATESHOW IS THE FEDERAL GOVERNMENT IMPACTING YOUR VENDING OR COFFEE SERVICE COMPANY? WEDNESDAY, 9:00 - 11:00 A.M.The vending and coffee service industry has been affected by an abundance of federal government regulations in the past year, including healthcare legislation, calorie disclosure requirements, proposed sugar taxes, machine accessibility issues based on the Americans with Disabilities Act, changes to coins and currency, 1099 requirements, and more.
How Can Vending Operators Effectively Comply With FDA-Required Calorie Disclosures?
What Impact Do the New ADA Regulations Have on Types of Vending Machines I Can Place in Locations?
Economic Incentives, Tax Increases, Tax Breaks and Credits … What Can Be Done to Help Vending and Coffee Companies Grow and Prosper?
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Representatives from various federal agencies, such as the Food and Drug Administration, the Department of Justice and the Small Business Administration, have been invited to participate and clarify these issues, discuss their impact on your business, and suggest what NAMA can do on your behalf. These three sessions will help you understand the complicated requirements of these regulations and navigate their costly impact on your bottom line. Following these sessions, agency representatives will be available for individual consultation and will be located in a designated area on the show floor for further discussion.
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INDUSTRY & CONSUMER RESEARCH INSIGHTS
If you ask a vending operator if he believes consumers think favorably about vending, he’ll probably say no. If you ask consumers, they’ll probably say yes. Such contrasts and other insights will be revealed during a review of NEW industry and consumer research findings among operators, product suppliers and other members of the industry, as well as
Dan Mathews, NCE5, Executive Vice President & COO, NAMA and John Healy, Principal, Healy & Schulte, Inc.
WEDNESDAY, 11:15 A.M. - 12:15 P.M.Generation Y, Generation X and Baby Boomer consumers. You’ll learn about which generational group favors vending most, gaps between industry and consumer perceptions, and how these new findings stack up to similar research conducted in 2006. This session will provide operators with tangible evidence of how to build a stronger business.
ONESHOW EVENTS WILL MOTIVATE ATHURSDAY, 8:30 - 10:00 A.M.
RUDY GIULIANI: A KNOCK-OUT KEYNOTE EVENT Following NAMA’s 2011 Annual Meeting, this year’s keynote event will feature the legendary Rudy Giuliani, former Mayor of New York City and passionate civic and business leader. Mayor Giuliani captivates audiences with his uplifting and motivating presentation, “Principled Leadership: In the Face of Change and Crisis.” He will share how effective leadership can lead to profitability and how basic leadership principles can be used in your own business to inspire excellence from the team around you. He will also convey how to reap the benefits of face time with colleagues and how to address our industry’s legislative challenges in Washington and state governments. You won’t want to miss TIME magazine’s 2001 “Person of the Year” as he provides enlightened guidance on the many challenges our industry faces and the opportunities that await us in the future.
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pyou. He will also conveyface time with colleagueindustry’s legislative chastate governments. You TIME magazine’s 20 the Year” as he prov enlightened guidan many challenges o industry faces and opportunities that us in the future.
Our insightful and inspirational keynote address has a new location – Center Stage – right on the trade show floor! The show floor will open on Thursday following Mayor Giuliani’s speech, so you can begin your day of business empowered with new ideas.
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Building Teams … One Beat at a Time
GOING OUT ON A HIGH NOTE WITH THE CAPITOL STEPSFRIDAY, 9:00 - 10:00 A.M.Wrap up your OneShow experience with a laugh and a new perspective on what’s happening on Capitol Hill! The Capitol Steps, a nationally acclaimed political satire troupe that began in 1981 with a group of Senate staffers-turned-comedians, now travels the country poking fun at the people and places that once employed them. No matter which side of the political fence you’re on, you’ll be guaranteed to enjoy
the Capitol Steps. Their production is rip-roaring fun, and constantly updated to reflect today’s political headlines, with new costumes, props and music. In no way mean-spirited, their hilarious musical satire takes potshots at the outrageous goings-on in Washington, unafraid to say in public what most of us are thinking! Come join the fun on Friday morning at the OneShow’s Center Stage.
WANT TO GROW YOUR BUSINESS PROFITABLY? THEN ATTEND THIS WORKSHOP!Dr. Mark L. Frigo, Director of the Center for Strategy, Execution and Valuation at DePaul University, ChicagoWEDNESDAY, 12:30 - 2:00 P.M.Achieving profitable growth is the number-one goal of most businesses today. The forces of change – such as new technologies, changes in consumer buying habits, challenging regulatory and political pressures, continued environmental concerns, and social and cultural factors – all affect today’s business landscape. To help your business thrive in these challenging times, this OneShow session brings you expertise from a leading authority on business strategy. Dr. Mark L. Frigo, director of the Center for Strategy, Execution and Valuation at DePaul University in Chicago, and an advisor to the CEOs of Inc. 500 and Fortune 500 companies, will share techniques and approaches used by successful entrepreneurs and business leaders. The only event scheduled during this time, Dr. Frigo’s presentation should be a “must” on your OneShow schedule. There’s no reason to miss this opportunity to learn how to use simple yet effective tools for developing profitable growth opportunities and increasing the value of your company.
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WEDNESDAY, 2:00 - 3:00 P.M.Drum Café promises to be an exciting and powerful kick-off event for this year’s OneShow. You’ll feel the buzz and anticipation growing as we all gather at Center Stage for an interactive event like nothing you’ve ever experienced before! Each attendee will be given their own drum as the Drum Café team leads us in a spirited, team-building event tailored just for the OneShow. This unique, interactive session will energize, spark creativity and send you on your way with renewed enthusiasm and motivation. There’s a drum with your name on it – come claim it and join the fun!
KICK-OFF WITH DRUM CAFÉ
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THE ONESHOW IS THE ONE PLACE THAT MEETS YOUR NEEDS FOR QUALITY EDUCATION! The OneShow offers terrific learning opportunities for you and your team. You won’t find this quality and quantity of educational experiences anywhere else! Topics include important business basics, management and sales techniques, and the latest in vending technology. Choose from a variety of offerings relevant to your business, and let the learning begin!
VENDING/COFFEE SERVICE 101GETTING BACK TO BASICS FOR PROFITABLE SUCCESS
Back by popular demand, we are thrilled to present this informational and interactive program delivered by veteran operator Vic Pemberton. Solid business basics are the backbone of success. Learn best practices and “how tos” in such areas as route and warehouse management, sales, customer service, technology, coffee service, foodservice and vending services. What motivates employees? What are the keys to a profitable operation? Vic will drive the conversa-tion, but you get to ask the questions. Don’t miss one minute of this terrific program, and turn basics into profits!
Vic Pemberton, President, Pepi Food Service
FRIDAY, 8:00 - 10:00 A.M.
THE BENEFITS OF CASHLESS AND OTHER VENDING TECHNOLOGIES
Join us for a fast-paced series of presentations highlighting the latest technologies designed to advance the vending industry. New applications such as automated product recognition, permission marketing, and retail kiosk developments, as well as a
host of other new approaches, will be showcased during the first hour of this session.
The second hour will feature the latest in cashless vending solutions and will cover system requirements, transaction costs, processing options, online resources, and communication needs. Learn from industry suppliers, operators and other panelists how electronic transactions are efficiently and effectively monitored, secured and transmitted between banks, card associations and vending operators. Plus, see how easy and affordable it is to convert existing machines to cashless acceptance. Information will be presented in an understandable and logical format.
Sponsored by Cantaloupe Systems, this jam-packed session will address the latest evolving technologies – don’t miss it!
Moderated by Dr. Michael Kasavana, NCE5,NAMA-Endowed Professor, Michigan State University
WEDNESDAY, 9:00 - 11:00 A.M.
SDP HAS BEEN REDESIGNED!
This year, the newly redesigned 2 ½ day Supervisor Development Program – taught by industry professionals, business consultants and a university professor – has been revitalized and expanded. Sessions have been extended and a new workshop added. New or redesigned SDP topics this year include: Successful Project Management, Personal Leadership Development, General Management Decision-Making, Effective Communication & Time Management, Coaching for Top Performance, and Human Resources 101. Real-world scenarios will be addressed through mini case studies, lively class discussion, interaction and brainstorming with industry peers, and group presentations. Practical, hands-on ideas will help you solve problems, improve your business skills and lead your team to exemplary performance. Supervisors and managers of all levels will benefit from this robust program. The nearly 300 graduates of our SDP session can attest – it’s well worth the time to attend! Register now for the NAMA Supervisor Development Program at www.NAMAOneShow.org/Education. Registration fee is required. Contact Joann DeNardis at 312-346-0370, ext. 229, with questions.
The Supervisor Development Program has been totally updated to meet the needs of today’s industry. Learn effective management skills to maximize your performance as a supervisor.
