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OneVision SolutionsOverview
April 28, 2006
Company Background
Founded to Facilitate Convergence of Video, Voice and IP: V2oIP
Believe in Building Solutions that Work Technical Focus
Pursue highest level certifications Emphasis on Training
Company Info Principals former Tandberg Executives Headquarters in Dallas
Markets Served Education Healthcare Corporate
The OneVision Method
Solution Collaboration Distinct Requirements for Each Customer
Implementation Project Management Installation Coordination Solution Testing Training
Ongoing Support Help Desk Warranty Service
Videoconferencing
Specialists in Videoconferencing 80+ years collective industry experience
Network-Centric Firewall Traversal Multipoint Control Units Gatekeepers Gateways Management Software
Charter Member of TANDBERG Partner Advisory Council
Videoconferencing
Video Endpoints Room Systems Personal Systems Mobile Systems
Applications Focus Healthcare Education Government
Service & Support
Manufacturer Certifications TANDBERG
Video Endpoints Video Infrastructure Video Software
Polycom Network Systems Network Systems Software Video Series
Help Desk Installation Training On-site Support Manufacturer Warranty
Coordination Project Management Legacy System Support Global Presence Program
OneVision Meets New 2006 TANDBERG Service Requirements
OneVision Technical Support
Phillip Tetreault, Technical Service Manager 9 Years Experience in Video
Field Service Technical Support Project Management Systems Integration
TANDBERG Certifications TANDBERG Certified Technician TANDBERG Certified TMS/MCU Administrator
Polycom Certifications Network Systems Technical Certification Network Systems Software Installation Certification Video Systems Technical Certification
Network Experience ISDN BRI-PRI, ATM, V.35, Satellite, Switched 56, Encryption, Ethernet
Legacy System Experience Accord, PictureTel, Intel, VTEL, Adtran, Madge, Ascend, Videoserver &
Montage
OneVision Technical Support
Doug Quigley, Technical Service Engineer 7 Years Experience in Video
Field Service Technical Support TANDBERG/NuVision Help Desk Systems Integration
TANDBERG Certifications TANDBERG Certified Technician TANDBERG Certified TMS/MCU Administrator
Polycom Certifications Network Systems Technical Certification Network Systems Software Installation Certification Video Systems Technical Certification
Network Experience ISDN BRI-PRI Provisioning & Troubleshooting
Legacy System Experience TANDBERG Vision Products
Support Plan
Current Help Desk Hours 7am-7pm Central Does this meet your needs?
Initial Call Phone 877.866.9800 (After Hours Rolls to Cell Phones) E-mail [email protected]
Acknowledgement with 1 hour
Trouble Ticket logged into SupportForce Information Needed:
Serial Number(s) Current Software Revision Location Site Contact Information Description of Problem