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Online Accessibility The WKU Workflow. WKU Online Online presence for 20 years Online presence for...

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Online Accessibility The WKU Workflow
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Page 1: Online Accessibility The WKU Workflow. WKU Online Online presence for 20 years Online presence for 20 years 1700 online courses per year 1700 online courses.

Online AccessibilityThe WKU Workflow

Page 2: Online Accessibility The WKU Workflow. WKU Online Online presence for 20 years Online presence for 20 years 1700 online courses per year 1700 online courses.

WKU Online

• Online presence for 20 years

• 1700 online courses per year

• 80 completely online certificates/programs

• 20% of our 20,000 take some online courses

• Substantial student support services

Page 3: Online Accessibility The WKU Workflow. WKU Online Online presence for 20 years Online presence for 20 years 1700 online courses per year 1700 online courses.

Origins

• The Office of Distance Learning – DELO

• Longtime commitment to online accessibility with audio/video

• Began with students transcribing and captioning videos from Tegrity in online courses a decade ago

Page 4: Online Accessibility The WKU Workflow. WKU Online Online presence for 20 years Online presence for 20 years 1700 online courses per year 1700 online courses.

Changes• The Office of Distance Learning wanted

to:• improve the efficiency and volume of video

captioning process• advance our working relationship with

Student Accessibility Resource Center (SARC)• address the accessibility of non-video online

content• become a change agent for a culture of

accessibility - faculty

Page 5: Online Accessibility The WKU Workflow. WKU Online Online presence for 20 years Online presence for 20 years 1700 online courses per year 1700 online courses.

What we wanted

• The WKU Workflow Goals:• Proactive and Responsive• Include Blackboard and Course

Content• Audio/Video Content• Provide for Data Collection• Visible and Manageable

Page 6: Online Accessibility The WKU Workflow. WKU Online Online presence for 20 years Online presence for 20 years 1700 online courses per year 1700 online courses.

What we needed

• Increase in accessibility expectations for our online courses resulted in:• Increased complexity and workload• Required a more efficient workflow

Page 7: Online Accessibility The WKU Workflow. WKU Online Online presence for 20 years Online presence for 20 years 1700 online courses per year 1700 online courses.

Course Content

• Blackboard content – course materials• “Creating ADA Compliant Course

Sites” online course created by Academic Technology (IT)

• Offered regularly scheduled accessibility training (DL)

• Created and offered resource tutorials (DL)

Page 8: Online Accessibility The WKU Workflow. WKU Online Online presence for 20 years Online presence for 20 years 1700 online courses per year 1700 online courses.

Online Faculty

• Course Development Agreements• Strengthened accessibility conditions

in online course development agreements – required all content to be ADA compliant or alternate

• Instructional Designers work 1:1 with faculty to teach them how to achieve compliance

• Necessitated a review process

Page 9: Online Accessibility The WKU Workflow. WKU Online Online presence for 20 years Online presence for 20 years 1700 online courses per year 1700 online courses.

Course Review

• Created a timeline calendar to review agreement courses• Initial review early in semester–

sampling of each type of materials available in course – report for faculty

• Final review late in semester– all course content

• Remedial review if necessary

Page 10: Online Accessibility The WKU Workflow. WKU Online Online presence for 20 years Online presence for 20 years 1700 online courses per year 1700 online courses.

Audio/Video

• Distance Learning Video / Audio captioning hierarchy • Any course with SARC request –

priority-online and face to face• On Demand courses – prior to

course opening• Semester based courses with

agreements• QM and other courses

Page 11: Online Accessibility The WKU Workflow. WKU Online Online presence for 20 years Online presence for 20 years 1700 online courses per year 1700 online courses.

Personnel

• Instructional Designers• 3 IDs and 4 support staff• Course design and development• Direct faculty contact – individual

instruction• Blackboard student workers• Student transcribers

Page 12: Online Accessibility The WKU Workflow. WKU Online Online presence for 20 years Online presence for 20 years 1700 online courses per year 1700 online courses.

Personnel

• Instructional Technologist• 1 Technologist – 1 support staff• Programming etc• Developed and maintains

transcribing software system• Computer science student

workers (captioners)

Page 13: Online Accessibility The WKU Workflow. WKU Online Online presence for 20 years Online presence for 20 years 1700 online courses per year 1700 online courses.

Students • Student workers – 14 at current count• 10 to 20 hours per week• Bb student workers – assist with Bb

course content and course review• Student transcribers• Student programmers – assist with

technology needs - format and apply captions

• All students are trained in transcribing

Page 14: Online Accessibility The WKU Workflow. WKU Online Online presence for 20 years Online presence for 20 years 1700 online courses per year 1700 online courses.

Graduate Assistants

• Many complicated processes• Difficult for regular staff to manage• No individual could provide oversight• Created GA positions – 2 overlapping• Track course agreements• Manage and perform course reviews• Manage input and status of audio/video

content in transcription services• Train student transcribers – monitor quality

Page 15: Online Accessibility The WKU Workflow. WKU Online Online presence for 20 years Online presence for 20 years 1700 online courses per year 1700 online courses.

LMS Content

• GA uses CDA course list to perform or assign accessibility reviews

• Notifies ID and uploads report

• ID sets accessibility status

Page 16: Online Accessibility The WKU Workflow. WKU Online Online presence for 20 years Online presence for 20 years 1700 online courses per year 1700 online courses.

ID/GA

• Pre-set Review dates

• Course access requested

• Initial reviews assigned

• Initial/partial reviews occur very early. Used as a basis for working with faculty as needed.

Page 17: Online Accessibility The WKU Workflow. WKU Online Online presence for 20 years Online presence for 20 years 1700 online courses per year 1700 online courses.

Initial Review Results

• Preliminary reports to GA then ID

• If no ADA issues – proceed to final

• If issues - ID contacts faculty

• ID will work 1:1 with faculty

• Faculty referred to professional development

Page 18: Online Accessibility The WKU Workflow. WKU Online Online presence for 20 years Online presence for 20 years 1700 online courses per year 1700 online courses.

Final Review

• Final review near end of semester

• <85% accessibility–faculty notified-recommended changes

• >85% accessibility-faculty notified - met requirements -100% desired• % score based on # Bb items and #

pages in documents.

Page 19: Online Accessibility The WKU Workflow. WKU Online Online presence for 20 years Online presence for 20 years 1700 online courses per year 1700 online courses.

Video/Audio

• Course List – starting point for transcribing

• GA – retrieves Tegrity and other video

• Transcription Service – places link to audio feed into service and sets status

Page 20: Online Accessibility The WKU Workflow. WKU Online Online presence for 20 years Online presence for 20 years 1700 online courses per year 1700 online courses.

Transcribing

• Student transcribers – access via service

• Access to Tegrity Mp3 audio provided

• Other video (e.g. YouTube) URLs provided• Faculty are notified prior to

processing to confirm continued use of video/audio.

Page 21: Online Accessibility The WKU Workflow. WKU Online Online presence for 20 years Online presence for 20 years 1700 online courses per year 1700 online courses.

Captions

• Completed transcripts to student captioners

• Format caption file (YouTube API)

• Upload caption file-verify timing• Transcripts for other videos to GA

for placement in Blackboard or YouTube cc if possible.

Page 22: Online Accessibility The WKU Workflow. WKU Online Online presence for 20 years Online presence for 20 years 1700 online courses per year 1700 online courses.

SARC

Transcription requests for any course (online or classroom) from Student Accessibility Resource Services can enter the process at any stage and take priority over all others.

Page 23: Online Accessibility The WKU Workflow. WKU Online Online presence for 20 years Online presence for 20 years 1700 online courses per year 1700 online courses.

Process Hierarchy

• Transcribing / Captioning Process Hierarchy

• Courses with students who need accommodation

• On Demand courses

• Courses undergoing QM review

• Semester courses with MOA

• all others and as requested

Page 24: Online Accessibility The WKU Workflow. WKU Online Online presence for 20 years Online presence for 20 years 1700 online courses per year 1700 online courses.

New

• New in-house system displays videos/courses in priority order• Transcribing done within the system• System records source, transcriber

ID, time data, and notifications• Records and displays, video/audio

length, transcription time - cost

Page 25: Online Accessibility The WKU Workflow. WKU Online Online presence for 20 years Online presence for 20 years 1700 online courses per year 1700 online courses.

Lessons

• Student Employees• Rigorous hiring process – get the right

students• Develop good training materials• Always monitor quality• Provide avenues for growth• Expect students to be students!

Page 26: Online Accessibility The WKU Workflow. WKU Online Online presence for 20 years Online presence for 20 years 1700 online courses per year 1700 online courses.

Resources

• ADA how to documents and checklists.• Course accessibility checklist• https

://www.wku.edu/dlfaculty/compliance/accessibility/

• “Easy ADA” monthly workshops

• “How to Create an ADA Compliant Course Site” online course

Page 27: Online Accessibility The WKU Workflow. WKU Online Online presence for 20 years Online presence for 20 years 1700 online courses per year 1700 online courses.

Contact

Anne Honaker [email protected]


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