Online Banking SystemofDhaka Bank Limited Submitted byWWW.ASSIGNMEN!OIN."OMChapter: One1.0. Introductionwww.AssignmentPoint.com1 1.0 Introduction TheInternet has providedanewandinexpensivechannel for banks toreachout totheircustomers. It allows customers to access banks facilities round the clock and 7 days a week. Italso allows customers to access these facilities from remote sites/home etc. However, all thesecapabilities comewithaprice. ThehihlyunreulatedInternet provides aless thansecureenvironment for the banks to interface. The diversity in computer, communication and softwaretechnoloies used by the banks vastly increases the challenes facin the online bankers.If you!re like most people, you!ve heard a lot about online bankin but probably haven!t tried ityourself. "ou still pay your bills by mail and deposit checks at your bank branch, much the wayyour parents did. "ou miht shop online for a loan, life insurance or a home mortae, but whenit comes time to commit, you feel more comfortable workin with your banker or an aent youknow and trust.#nline bankin isn!t out to chane your money habits. Instead, it uses today!scomputer technoloytoiveyoutheoptionof bypassinthetime$consumin, paper$basedaspects of traditional bankin in order to manae your finances more %uickly and efficiently. Theadvent of the Internet and the popularity of personal computers presented both an opportunityand a challene for the bankin industry. &or years,financial institutions have used powerfulcomputer networks to automate millions of daily transactions' today, often the only paper recordis the customer!s receipt at the point of sale. (ow that its customers are connected to the Internetviapersonalcomputers, banksenvisionsimilareconomicadvantaesbyadaptinthosesameinternal electronic processes to home use. )anks point of view online bankin is as a powerful*value added* tool to attract and retain new customers while helpin to eliminate costly paperhandlinandteller interactions inanincreasinlycompetitivebankinenvironment. #nlinebankinor Internet bankin allows customers toconduct financialtransactions ona securewebsite operated by their retail or virtual bank, credit union or buildin society.www.AssignmentPoint.com2

1.1 Origin of the report+e have prepared this report on basis of Online Banking System of DHAKA BANK. +e havedone this report for the course re%uirement of #IN$ %&'. +e did the report with roup work. #urcourse instructorhas assined this report. #ur roup is includin with , members. +e chooseheDhakaBankLimitedforoursurvey.+ecollectedinformationaboutOnlineBankingSystem of DHAKA BANK. +e have collected the -. employees opinion about Online BankingSystem. +e have successfully done this report only for co$operatin with other.

1.2 Background of the reportThe ))/ proram is desined to focus on theoretical and professional development of people open totake up business as a profession as well as service as a career. 0oney and )ankin course is desinedwith an excellent combination of theoretical and practical aspects. This course introduces us with newproduct development aspects in relation to marketin dynamic. It also helps us to learn about the conceptsuch as description of money, bank like commercial bankin, central bank, also its service of bank andoneof themost important sideof bankinserviceis#nlinebankin. Theconcept of bankinwillexamined in the context of the lobal market within which business operates as well as the impact oftechnoloy in the modern business environment.+e are assined to prepare a report of online bankin.+e have tried our level best to present our experience of the orani1ation and their %uestionnaires answerin this report. 1.3O!ecti"es of the stud#The aim of our study was to know the #nline )ankin 2ystem of any orani1ation as a partialre%uirement of the course 0oney and )ankin. Therefore, to obtain this aim we set the followinob3ectives of studies.www.AssignmentPoint.com3 B(OAD OB)E"I*E +To 4now the #nline )ankin 2ystem of 5H/4/ )/(4 6I0IT75. S!E"I#I" OB)E"I*ES +. To find out the present scenario of online bankin practice in )anladesh.To find out the strenth and weakness of online bankin services.To find out how its performed throuh the internet.To find out what are the benefit of online bankin.

1.$ %cope of the stud#/ healthy bankinsystem isessentialforanyeconomystrivin toachieveoodrowth and yet remain stable in an increasinly lobal business environment. The5haka bankin system, with one of the larest bankin networks, has witnessed aseriesofreformsoverthepast fewyearslikethedereulationofinterest rates,dilution of the overnment stake in public sector banks 892)s:, and the increasedparticipation of private sector banks. The rowth of online bankin services sectorhas been a key development on the market front. )anladeshi banks 8both publicand private: have not only been keen to tap the domestic market but also to competein the lobal market place.2tudyin the increasin business scope of the bank.0arket sementation to find the potential customers for the bank.;ustomers perception on the various products of the bank.The corporate sector has stepped up its demand for online services its expansionplans' there has also been a rowth in online bankin. www.AssignmentPoint.com4 1.& 'ethodo(og# and %O)*C+% of ,ata In this part, we describe the research methods followed in this study. +e used 9rimary data withthe help of secondary data for this research. +e try to make study informative, analytical, usefuland interestin.Primar# data: +e collected our data from 5H/4/ )/(4 6I0IT75 85)6: of (arayanon3 branch. It is famous < well known in the country. +e collected data from -. employees of 5H/4/ )/(4. +e asked them some %uestions with a list of issues. ;ollectindatadirectlyfromthepracticalfieldiscalledprimarysourceofdata.The methods that were used to collect the primary dataare as follows= 5iscussion with officials of the 5haka bank in (arayanon3. &ace to face conversation with the employees. %econdar# data: The secondary data has been collected from different publication of different banks. To clarifydifferent conceptual matters, Internet and different articles published in the 3ournals < maa1ineshave been used. The 2econdary 2ources are= )ook.Internet.#ur course instructor.5ifferent company annual report leaflet, article etc./nnual >eports of the individual banks.(ewsletter of the reardin banks.#ther published documents of concerned banks. www.AssignmentPoint.com5

1.- .imitations of the stud#/s it is the first orani1ed research on this topic, we had to face a lot of problems since ade%uate Information is not available, in many cases these were hard to ather. 2ome obstacles are faced in atherin some information for this report.The main limitation I faced in preparin this report was obstacles in findin information.6ack of sufficient information 8both primary and secondary data:, as this topic is considered as very much confidential topic for the orani1ation.Time short.6ittle amount of data.;ommunication problem.2ome of employees of the bank do not want to provide information.www.AssignmentPoint.com6 Chapter: /wo2.0. .iterature *e"iewwww.AssignmentPoint.com7Literature ReviewLiterature Review Definition of the Bank= $&inancial institution whose primary activity is to act as a payment aentfor customers and to borrow and lend money. )anks are important players of the market and offer services as loans and funds.)ankin was oriinated in -?th century&irst bank were @eneral )ank of India and )ank of Hindustan, now defunct.

)ankin in a traditional sense is the business of acceptin deposits of money from public for thepurpose of lendin and investment. These deposits can have a distinct feature bein withdrawnablebyche%ues, whichnootherfinancial institutioncanoffer.Inaddition, banksalsoofferfinancial services, which include=Issuin demand draft < travelers che%ue.;redit cards;ollection of che%ues, bill of exchane.2afe deposit lockers;ustodian services.Investment and Insurance 2ervices.The business of bankin is hihly reulated since banks deal with money offered to them by thepublic and ensurin the safety of this public money is one of the prime responsibilities of anywww.AssignmentPoint.com8State Bank of IndiaState Bank of IndiaBank of BombayBank of BombayBank of Madra

Bank of Madra

Bank of Ben!a"Bank of Ben!a"Im#eria" Bank of IndiaIm#eria" Bank of India bank. That is why banks are expected to be prudent in their leadin and investment activities.7very bank has a compliance department,which is responsible to ensure that all the servicesoffered by the bank, and the processes followed are in compliance with the local reulations andthe )anks corporate policy.The ma3or reulations and act overn the bankin business are=$)ankin >eulation /ct, -ABA&orein 7xchane 0anaement /ct,-AAAIndian ;ontract /ct(eotiable Instruments /ct, -??-)ank lend money either for productive purposes to individual, firms, ;orporate etc. of for buyinhouse property, cars and other consumer durables and for investment purposes to individuals andthe others. However, banks do mot finance any speculative activity. 6endin is risk takin.Thedepositor of banks is also assured of safety of their money by deployin some percentae ofdeposit in statutory reserves like 26> < ;6>.Banking %#stem)ankinsystemisaninteral sub$systemofthefinancial system. It represent animportantchannel of collectin small savin from the households and endin it to the corporate sector.The Indian )ankin system has the >eserve )ank of India 8>)I: as the apex body for all mattersrelatin to the bankin system. It is the comucopia of )anks of India and bankers to all othersbanks as well. C(assi0cation of Banks,. Non$S-hedule Banks Thesearebanks, whicharemot includedinthesecondscheduleof the)ankin>eulations /ct,-A,C.It means they domotsatisfytheconditions laiddownby thatschedule. They are further classified as back= www.AssignmentPoint.com$ ;entral co$operative banks and primary credit societies;ommercial )anks&. S-hedule Banks2chedule bank must have paid$up capital and reserve of mot less than >s. C., ..,.... Themust satisfy the >)I than its affairs are mot conducted in a manner detrimental to theinterests of its depositors. These are further classified as follow=2tate co$operative )anks;ommercial )anks)anks are further sub$divided as=$&., Indian Banks+These banks are companies reistered in India under companies act, -AC,, their place oforiin is in India. These are further classified into.State Bank of India and its Subsidia.iesThis roup comprises of the 2tate )ank of India 82)I: and its sevensubsidiaries vi1.,2tate )ank of 9atiala, 2tate )ank of Hyderabad, 2tate )ank of Travancore, 2tate )ank of)ikaner < 3aipur 2tate )ank of Indore.Othe. Nationali/ed Banks+This roup consists of private sector bank that were national. The @overnment of India(ationali1ed -B private banks in -A,A and another , in the year -A?..(egional (u.al Banks+The >)I established these in the year -A7C of )ankin ;ommission. It was established tooperateexclusivelyinrural areas toprovidecredit andother facilities tosmall andmarinal armors, aricultural labors, artisans and small entrepreneurs. Old 0.i1ate Se-to. Banks+ www.AssignmentPoint.com1% This roupconsists of )anks that wereestablishedbytheprivystates, communityorani1ation or by a roup of professionals for the cause of economic betterment in theirarea of operations. Initially their branches slowly speared throuhout the national as theyrew.Ne2 !.i1ate Se-to. Banks+These banks were started as profit oriented companies after the >)I opened the bankinsector to the private sector, these banks are monthly technoloy driven andbetterment intheir branches slowly speed throuhout the nation as they rew.%. #o.eign Banks+There are banks that were reisteredoutsideIndia andhadoriinatedinaforeincountry.#n$linebankinisaserviceprovidedbymanybanks, thrifts, andcredit unionsthat allowscustomer to conduct bankin transactions over the internet usin a personal computer, mobile,telephone, or handheld computer 8such as a Dpersonal diital assistantE:. ;onnectedto acomputer or connected to the internet. 5enotin either a real time operation that is accomplishedby a dialoue a humane operator and a computer system, or a system based on such operation.)ase on internet service there are mainly two cateory bank in the world those are#ff$line bankin#n$line bankinOff$line baking =(ot connected to an internet. 5enotin computer e%uipment that is not useable, either because itis not connected to a computer or the system has been forbidden to use it. /nd we also said.)ankin activities without any connectivity with onlineOn$line baking+www.AssignmentPoint.com11 #nlinebankinrefers toanoffer toanofficeor department that is directlylinkedwithacomputer or computer center. 9ractically every bankin service has a computer link./dditionally, the expansion of home/office bankin provides customer with online facilities toobtain up$to$date balances, transfer sums of money to and from different account and transfer todifferent persons. *ea( time on(ine anking1tru(# on(ine anking +In real time online bankin, the followin task can be solved-. 7lectronically fund transfer, from a/c to other a/cF. )ankin transaction can be seen currently in bank accountG. Transaction without oin to bank branchEle-t.oni-ally fund t.ansfe.3 f.om a4- to othe. a4-*&unds Transfer* means the series of transactions beinninwiththe issue of oriinator!spayment instruction to the sendin bank and completed by acceptance of payment instruction bythe beneficiary!s bank for the purpose of makin payment to the beneficiary of the instruction.Banking t.ansa-tion -an be seen -u..ently in bank a--ount.ansa-tion 2ithout going to bank b.an-h(o need of walkin up to the bank branch, every time you need to do your bankin. /s you cando a lot of it online. &rom payin your bills to transferrin funds, bookin your rail/air tickets,shoppin, sendin a money order and doin lots more#n$linebankinisaserviceprovidedbymanybanks, thrifts, andcredit unionsthat allowscustomer to conduct bankin transactions over the internet usin a personal computer, mobile,telephone, or handheld computer, there are types of internet bankin those are$7lectronic )ankin/7$)ankinInternet )ankin/;yber bankin/Hirtual bakin/I$bankinEle-t.oni- Banking4E$Banking+www.AssignmentPoint.com12 7lectronic bankin is the facility to operate a bank account a bank by remote instructionsusinacomputerandtelephoneline. Thefacilityislarelymadeuseofbybusinessfirms, while individual customers usually make use of telephone for bankinarranements. The followin way electronic bankin is ivin its services to the clients=/utomated depositin and withdrawinTransfer money from one bank to another bank7lectronically utility bills payment2olvin intra bank and inter bankin transactionInte.net Banking4"ybe. banking4*i.tual baking4I$banking;ustomer needs an internet access service. /s an internet bankin customer, he will be ivin aspecificuserI5andaconfident password.Thecustomercanthenviewhisaccount balanceonline. Toensurethat customerspersonal datacannot beaccessedbyanyonebut them, allreportin information has been secured usin Hersion and 2ecure 2ockets 6ayer 8226:Internet bankin of 5haka )ank bank=Internet bankinapplicationaddressestheneeds of small, individual andcorporateaccountholders of the bank. This application provides a comprehensive rane of bankin services thatenablethecustomer tomeet most oftheir bankinre%uirement overthe(et. #neovertheinternet can do those thins/ccount operation and in%uiries &und transfer and paymentItility bill payment5eposit6oansIn%uiries and other services2ession summary%er"ices pro"ided # the ank:Bank #rovide two ty#e of ervi&e-. &und )asedF. (on$&und )asedwww.AssignmentPoint.com13 2)3, BA%+, A3, 3O342)3, BA%+, 2)3C/IO3%The difference between fund$based and non$fund based credit assistance lies mainly in the cashoutflow. +hile the former involves all immediate cash outflow, the latter may or may not involvecash outflow from a banker. In other words, a fund based credit facility to a borrower wouldresult in depletion of actual li%uidity of a banker immediately whereas rant of non$fund basedcredit facilities to a borrower may or may not affect the bankers li%uidity.2und Based %er"ice:www.AssignmentPoint.com14Bankin! Servi&eBankin! Servi&e'und Baed Servi&e'und Baed Servi&e (on)'und Baed Servi&e (on)'und Baed Servi&e'und Baed Servi&e'und Baed Servi&eLoan * +dvan&eLoan * +dvan&eLeain! * ,ire -ur&.aeLeain! * ,ire -ur&.aeInvetmentInvetmentCommercia( .oansCommercia( .oans-erona" Loan -erona" Loan /a#ita" Market Invetment/a#ita" Market Invetment0ebt Market Invetment0ebt Market Invetment 2)3, BA%+, 2ACI.I/5&und based functions of a bank are those in which banks make deployment of their funds eitherby rantin advances or by makin investments for meetin aps in funds re%uirements of theircustomers/ borrowers. &und$based functions of a bank may be classified into two parts=$ @rantin of 6oans and /dvances 0akin Investments in shares/ debentures/ bonds.2)3, BA%+, %*+6IC+%LOANS AND AD*AN"ESCommercia( .oans %egment:7orking Capita(:4+orkin ;apital is ;urrentassetsminuscurrentliabilities. +orkin capitalmeasureshow much in li%uid assetsa companyhasavailable to build its business. The number can be positive or neative, dependinon how much debt the company is carryin. In eneral, companies that have a lotof workin capital will be more successful since they can expand and improvetheiroperations. ;ompanieswith neative workincapitalmay lackthefundsnecessary for rowth, also called net current assets or current capital.II. "ash ".edit This facility is iven by the banker to the customer by way of a certain amount of creditfacility. Its limit is fixed on the basis of security of the companyJs current assets.III. O1e.d.aft )anksallow selected customers to write che%uesin excess of the balance in theircurrentaccount, i.e., tooverdraw. #verdrafts are arraneduptolimits whichdependonthecustomer!screditstandin and thebankmanaer!s humour. The arranements allowflexibilityinthe amount spent and, e%ually, allowflexibilityinrepayments 8althouhtechnically a bank can demand repayment of an overdraft within FB hours:. In that respectwww.AssignmentPoint.com15 overdrafts are unlike personal loans, which are structured with reular repayments.Intereston overdrafts is chared on the fluctuatin daily balance.I6. Bi((s ,iscountingThis is the most important form in which a bank lends without any collateral security. Theseller draws bills of exchane on the buyer of oods on credit. 2uch a bill may either be acleanbill ordocumentarybill whichisaccompaniedbydocumentsoftitletooods,vi1railwayreceipts. Thebankpurchasebillspayableondemandandcredit thecustomerJsaccount with the amount of bills less the discount. #n maturity of the bills, the bank presentsthemtoitsacceptor forpayment. Incasethediscountedbill isdishonoredbythenon$payment, the bank can recover the full amount from the customer alon with the expense inthat connection. em Loan / bank loan to a company, with a fixed maturity and often featurin amorti1ation of principal. Ifthis loan is in the form of a line of credit, the funds are drawn down shortly after the areement issined. #therwise, the borrowerusually usesthe funds from the loan soon after they becomeavailable. )ank term loans are very a common kind of lendinI. "a0ital E50enditu.e0oney spent to ac%uire or uprade physical assets such as buildins and machinery also calledcapital spendin or capital expense.II. !.o6e-t #inan-e &inancin arranements where the funds are made available for a specific purpose 8the pro3ect:,with the loan repayments eared to the pro3ects cash flow. 9ro3ect finance is used in connectionwith raisin lare amounts of money for bi$ticket, enery$related facilities. The term has cometo be loosely applied to various forms of financin. !/ financin of a particular economic unit inwhich a lender is satisfied to look initially to the cash flows and earnins of that economic unit aswww.AssignmentPoint.com16 the source of funds from which a loan willbe repaid and to the assetsof the economic unit ascollateral for the loan.! 3on42und ased ser"ices:It is enerally perceived that the non$fund based business is very remunerative to bank and theborrowers. Thebanks, besidesettinhandsomecommissionorfeeandsomeother servicechares, also et the low cost deposits in the shape of marin and ancillary business. The fundsof the borrower are not blocked in the advances to be iven to the suppliers or beneficiaries andthis keeps his li%uidity position comfortable, production smooth and costs low.2)3,% *+'I//A3C+1 /*A3%2+* 2ACI.I/I+%Issue of demand draft;ollection of bills and che%ues +%/AB.I%8'+3/ O2 .C1 B9.etter of credit1) / 6etter of ;redit 86/;: is a written document issued bythe )uyers! )anker 8))4:, at are%uest of the )uyer 8):, infavour of the2eller82:, whereby the )uyer!s )anker 8))4: ives an undertakin to the2eller82:that, intheevent ofthe2ellertenderinthe)ill of7xchanetothewww.AssignmentPoint.com176etter of ;redit/ )ank @uarantee6etter of ;redit/ )ank @uarantee0erchant )ankin &unctions0erchant )ankin &unctions/ency &unctions/ency &unctions&unds remittance/Transfer &acilities&unds remittance/Transfer &acilities(on$&und )ased 2ervices (on$&und )ased 2ervices 2eller!s )anker 82)4:, alon with all the re%uired documents, in strict complianceof all the terms and conditions stipulated in the 6/;, the entire amount of the billwill bepaidtothe2eller 82:bythe2eller!s)anker 82)4:, onbehalf ofthe)uyer!s )anker 8))4: immediately, as has been, in turn, undertaken by the buyerto his own )anker8))4:.Bank guarantee: 4It iscustomaryforthe)ank, innormal courseofbusiness, to issue and execute uarantees in favor of third parties on behalf of thecustomers. The )ank uarantees are overned by various provisions as containedin the Indian ;ontract /ct, -?7F. The commercial transactions, banks customersare sometimes re%uired to ive a )ank @uarantee. This is mostly as an alternate tokeep cash as a security deposit. The third party who seeks the uarantee, not beinaware of the customers financial standin prefers a bank uarantee. In turn the)ank, which very well understands the financial standin of the customer,undertakes the uarantee of the customers financial commitments or performanceof contracts byhim. The bank chares commission for this service, whichdepends on the security available and the financial stability of the customer.A9+3C5 2)3C/IO3%;ollectin of )/7, 9$notes, che%ues < securities2ellin of products of insurance co./ 0&@rantin < issuin 6;, traveler!s che%ue /ent for any ovt., local authority, etc'+*C8A3/ BA3:I392yndication of loansHenture capital finance9ublic issue manaement;orporate counselin0erers < ac%uisitions9ortfolio manaement servicesInvestment counselinwww.AssignmentPoint.com18 +4BA3:I397lectronic payment system/T0Tele$bankin;redit card and debit card#nline bankin'OBI.+ BA3:I39/ccount services;redit card services570/T account6oan account services)ill services#ther services,+PO%I/ %C8+'+% 2O* 3*I;s&orein ;urrency (onresident 8&;(>$): 5eposits=Tax 7xemption ;hoice of ;urrency >emit in any ;urrency 0inimum < 0aximum /mount Koint account9ower of /ttorney 89//: (omination (esident #o.eign "u..en-y 7(#" : 1) 5eposits >eturnin Indians for permanent settlement, after stayin abroad for not less than one year, can$>etain their savins in forein currency in a >&; account.@et the proceeds of &;(> 8):/(>7 5eposits credited to this account. Non (esident e5te.nal 7N(E8+$0e#oit &an be #"a&ed in 2avins )ank //c&ixed 5eposit //cwww.AssignmentPoint.com1$ Non (esident O.dina.y 7N(O8 De0osits+$+here an Indian citi1en havin a resident account leaves India and becomes non$resident, hisresident account should be desinated as (># account. +here non$resident Indian receives income in India, he can open a (># a/c with such funds.www.AssignmentPoint.com2% Chapter: three3.0. An o"er"iew of ,haka ank .I'I/+, %., 9ISO(I"AL BAN:G(O;ND O# 9E D9A:ABAN: LIMIED he Dhaka Bank Limited 7DBL8is the first private sector bank in )anladesh. The bank hasbeenoperatinsince-AACwithanauthori1edcapital ofTk.-.7Cbillon. Thenobleintentionbehind startin this bank was to brin about %ualitative chanes in the sphere of )ankin and&inancial 0anaement.Todaythe5haka)ankservesitscustomersat homeandabroadwith B- branches spread over the country and about three hundred overseacorrespondences coverin the entire ma3or cities and business center of the world. Theservices encompass wide diversified areas of trade, commerce and industry which tailored to thespecific need of customers and are distinuished by an exceptional level of prompt and personalattention.#ver the years the bank has expanded the spectrums of its services. Theextensive and ever rowin domestic network provides and carries various products and servicesto the doorsteps of millions. The5)6wasincorporatedasapubliclimitedcompanywithlimitedliabilityonthe CthKuly, -AACanditsformal inauurationwas onKulyF7,-AAC undercompany act,-AABin)anladeshwiththeprimaryob3ectivetocarryonall kindsofbankinbusiness.&unctionin as a conventional )ank in the country since -AAC, it has been able toconsolidate its position in the bankin sector. The bank has been able to establish a solidpresence with the customers and eneral public throuh its improved 2ervices, value addition inthe economy and increasin shareholders value. The bank is listed with 5haka 2tock 7xchaneand ;hittaon 2tock 7xchane.www.AssignmentPoint.com21 Compan# Information:/om#any name 1 0.aka Bank Ltd2/ountry34erritory 1 Ban!"ade.-rodu&t or Servi&e1 0e#oit * Loan S&.emeBusiness /#pe : Banking Business 2orm : Pu(ic .imited Co2Bankin! "i&ene re&eived 1 %631%31$$$'irt Bran&. "i&ene re&eived1 3131%31$$$Inau!uration of Bank 1 2731131$$$0ate of -ub"i&ation of -ro#e&tu 1 2$3%632%%3(umber of #romoter 1 22(umber of 0ire&tor 1 13(umber of bran&. 1 32MISSION3 *ISSION AND OB)E"I*E O# DBL %.&Mission of DBLTo contribute to the socioeconomic development of the country. To attain hihest level of customer satisfaction throuh extension of services by dedicatedand motivated team of professionals. To maintain continuous rowth of market share ensurin Luality. To maximi1e bank!s profits by ensurin its steady rowth.To maintain the hih moral and ethical standards. To nurture an enablin environment where innovativeness and performance isrewarded.%.% *ision of DBL*To be the leadin bank in the country with best practices and hihest social commitment* %.< Ob6e-ti1e5espiteextremecompetitionamonbanksoperatinin)anladesh, bothlocal andinternationalthe 5haka)ank6imitedhasmadearemarkableproresspracticallyin everysphereofitsfunctions.Theactivitiesofthe5)6areveryimplicitandvast comparintothat ofotherbanksinthecountrytoday. ThethemeofthebankisD&or>elationship)ankin*. The prime ob3ectives of the 5)6 are to create a stron capital base, to earn ood profitandpaysatisfactorydividendtohonorableshareholderswithpropersocial commitments. Toachieve the ob3ectives the manaement is continuously workin for the improvement ofbank!s assets %uality by identifyin potential depositors and ood borrowers.)ecause itwww.AssignmentPoint.com22 believes =he line of e5-ellen-e ne1e. ends>.Thestrateicplansandbusinesswillbeitsstrenthinthisverycompetitive environment. %.? O(GANOG(AM O# DBL5)6 has moved from current eoraphy to )usiness 0atrix in the comin month. +ith thisendinviewthe)oardof5irectorsinit!smeetinheldonFAth KulyF..7has approved aninterim restructured oran ram and reportin lines for introduction in the bank. The restructuredoranramandthereportinlinesareshowninthenext paethemanaement ofthebankstronly believes to achieve desired oals throuh these chanes. The chanes would also resultin much more value addition to the employees of the bank. www.AssignmentPoint.com23 www.AssignmentPoint.com24 www.AssignmentPoint.com25 %.@ DES"(I!ION O# !(OD;" AND SE(*I"ES O##E(ED BA DBLThe services offered by 5)6 are discussed below %.@., Se.1i-es of DBLThe 5)6 concentrates the followin cateories of bankin services$ B @eneral bankin, B >etail bankin B 6oans and /dvances, $207 82mall < 0edium 7nterprises: $;orporate B International Trade and &orein 7xchane, $7xport $Import $>emittance B #nline )ankin 2ervices, B 5ebit ;ard and 5uel ;urrency ;redit ;ard &acilities. %.@.& (etail Banking #ne of the most remarkable success stories of last C. years! )ankin Industry lobally hasbeentheconceptuali1ationandinnovativeexecutionofbankinwithindividual customers,theirfriendsandfamilies.Theindustryhastermedit as>etail)ankinor 9ersonal)ankinor;onsumer )ankin. The 5haka )ank 6td. recently has started its 3ourney in >etail )ankin.0orethan?..staffshavebeentrainedsofaronthevital conceptsofserviceexcellenceandsales.Intheproductside/T0fleethasbeen launched,5ebitcardhasbeenissued,202 )ankin has been offered, G new deposit products have come, workers! foreinremittance business has been launched, new many billboards have come up and ourcommunications in media has increased, manifold in the endeavor to build a >etail)ankinbrandnamely >"ity(etail 9a00iness "ounts>. %.@.% SME Banking;onsiderin the potential rowth and demand situation the 5haka )ank 6imited haswww.AssignmentPoint.com26 extendedcredit facilitiestosmall andmediumenterprisesthrouh207)ankinintheyearF..,andF..7./separatedivisionhasestablishedintheHead#fficewith collaborationofallbranchestoprocessandhandleloansunder207forattainina orani1ed severaltrainin proram for development of ade%uate human resources. %.@.< "o.0o.ate and in1estment Banking/s part of its commitment to provide lobal %uality service, the 5haka )ank 6td, one of thelarestlocal)anks,haslaunchedits;orporate. +ithin 0arch, F.-. real time bankin facilities havebeen introduced in G7 branches of the 5)6. Inder this system,;lient will be able to do thefollowin type of transactions= 7asy to withdraw or deposit from any online branch &und transfer with one click, no need TT/55. ;ustomer can easily tell which payments have cleared %.@.C Islami- BankingThe 5haka )ank 6imited started its Islamic )ankin operation by openin its firstIslamic)ankin)ranchatA/H,0oti3heel,5haka.The salient features of Islamic )ankinare as follows=To conduct all its activities as per Islamic 2hariah. To conduct its monetary matters free of interest. To establish banker$customer relationship on the basis of partnership. To follow Islamic principle in all its investment port$folio. To develop livin standard of the poor incomin roup. www.AssignmentPoint.com28 To render excellent services to the clients cordially. To conduct welfare related activities to the people. %.@.D SWI# Banking 7SIN"E &'''8The5haka)ank6imitedisoneofthefirstfew)anladeshi)ankswhohasbecomememberof SWI# 82ocietyfor +orldwideInter$bank &inancial Telecommunication: in-A?G.2+I&Tis members ownedco$operative, which provides a fast and accuratecommunicationnetworkforfinancialtransactionssuchas6ettersof;redit,&und transferetc. )ybecominamemberof2+I&T,thebankhasopeneduppossibilitiesforuninterrupted connectivity with over C,7.. user institutions in -C. countries around the world. %.@.E "o.0o.ate Go1e.nan-eThe bank reconi1es the importance of ;orporate @overnance and is committed tomaintain hihest standard. /teamof experienced professionals maintains the followincommittees to run the )ank efficiently= 0anaement ;ommittee /dministrative and 5isciplinary /ction ;ommittee Technical and /udit ;ommittee ;redit committee 9rocurement and purchase ;ommittee /sset and liability ;ommittee%.@.,' #;N"IONAL DI*ISIONS O# DBL The )ank accomplishes its functions throuh different functional divisions/departments.The divisions/departments alon with their ma3or functions are listed below= #inan-ial Di1ision&inancial plannin, budet preparation and monitorin www.AssignmentPoint.com2$ 9ayment of salary ;ontrollin inter$branch transaction 5isbursement of bills 9reparation of financial reports and annual reports 9reparation/>eview of returns and statements 0aintenance of 9rovident &und, @ratuity, 2uperannuation &und >econciliation %.@.,, ".edit and .isk management6oan administration 6oan disbursement 9ro3ect evaluation 9rocessinand approvin credit proposals of the branches 5ocumentation, ;I) 8;redit Information )ureau: report etc /rranin different credit facilities 9rovidin related statements to the )anladesh )ank and other departments %.@.,& B.an-hes "ont.ol F Ins0e-tion Di1ision ;ontrollin different functions of the branches and search for location for expansion ;onductin internal audit and inspection both reularly and suddenly 7nsurincompliancewith)anladesh)ank8)):,monitorin))!sinspectionand external audit reports %.@.,% (etail Di1ision/T0 card, ;redit and system operation and maintenance www.AssignmentPoint.com3% 2+I&T operation ;redit ;ard #peration 89roposed: ;ustomer and vendor relationship %.C De0osit !.odu-ts+5haka bank has various types of 5eposit < /dvance 9roducts. 5eposit 9roducts are shown below=2avins )ank /ccount 8Interest rate 7M:;urrent /ccount 8Interest rate .M: 2hort Term 5eposit /ccount 8Interest rate ,M: &ixed 5eposit = /enor Interest *ate1 month 10elatively hih overhead expanse www.AssignmentPoint.com36 9roblem in 5elivery. %.E.% O00o.tunities &avorable reularity environment 9rivate sector development ;redit card business207 and /ro based industry loan ;an increase the advertisin of the )ank %.E.< h.eats5eposit as well as %uality assets 0arket pressure for lowerin the interest rate 2hrinkae in export, import and uarantee 9oor business due to economic slump and war &re%uency in ;urrency 5evaluation 7merence of ;ompetitors @ovt. pressures to reduce interest rate %.,' !E(#O(MAN"E O# DBL #O( LAS WO AEA(SThe 5haka )ank 6td., since its incorporation,continued to maintain its stable position in theindustry.Thebankhasbeenabletoshowastronperformanceinbusinessand financialaccounts. +ith better customer service, fulfillment of commitments to corporatesocialresponsibilities,ensurinsoundcorporateovernance)ank consolidated asolid presence with the customers and eneral public and in the industry. 5urin the last fewyears, sinificant improvement was evident in deposit mobili1ation, advance portfolioaumentation and recovery of non$performin loan. &orein trade, in termsofimport,exportandinwardforeinremittancehavealsoshownnoteworthy rowth in the year F..?. 6astfew years performances are described below$ www.AssignmentPoint.com37 www.AssignmentPoint.com38 www.AssignmentPoint.com3$ www.AssignmentPoint.com4% Chapter: four$.0. On(ine anking s#stem of ,haka ank .I'I/+, /s, ;5s,even securities, from one secure site.7ffectiveness= 0any online bankin sites now offer sophisticated tools, includin accountareation, stock%uotes, rate alerts andportfoliomanainprorams tohelpyoumanae all of your assets more effectively. 0ost are alsocompatible withmoneymanain prorams such as Luicken and 0icrosoft 0oney. ;T; at the iven address. 2ervicechares Q>s.-./$ per transaction shall be levied in addition to the cost of the ticket.;ancellationof7$ticket canbedonebyloinontoI>;T;!ssite' refundamount will becredited to your account directly within F$G days. "ou can also book your /ir ticket throuh thee$ticketin feature. 6oon to Indian /irlines website to make a payment for an e$ticket throuh5haka )ank of )anladesh, you need to select 5)I as the payment option. The payment re%uestwill be redirected to Internet )ankin site. The re%uest may be processed based on values sentfrom the airlines website. #nce a transaction is processed, an appropriate response will be sent toairlines sitetoupdatethestatus of thetransaction. "oucanprint the7$ticket immediately.To book bus tickets to destinations in 4arnataka, lo on to the 42>T; website. 9rovide detailsabout the start and end points of your 3ourney, date of 3ourney and number of tickets. Herifyavailability of seats on the selected date and confirm the transaction. 2elect #nline 5)I to makethe payment.9rovide your credentials and select the 2)I account that will be debited for thepayment. "ou are provided a 42>T; reference number for your e$Ticket.