YOUR INVESTMENT WORKING FOR YOU Our goal is to increase your income and ensure your investment is

working for you! We ensure you enjoy the highest possible rent by

regular assessments that take into account current market rents

of similar properties, area vacancy rates as well as the condition

of the property, quality of tenants and length of tenancy.

At RE/MAX we start as we mean to end – Thorough, educated and detailed. Timely, responsive and helpful.The RE/MAX Regency Property Management Team is small

enough to deliver a personalised service while still enjoying

the cutting edge resources that are on offer by RE/MAX, the

largest real estate company in the world.

As RE/MAX Australia’s Property Management Team of the year,

our landlords can rest assured they will receive professional advice

and solutions from our highly experienced Property Management

Team backed up by senior team members, business owners as

well as a 40 agent strong sales team. At RE/MAX Regency we

are well on our way to setting the benchmark for professional

property management on the Gold Coast.

THERE IS ONE REASON WHY PEOPLE INVEST IN PROPERTY - TO PROTECT AND GROW THEIR HARD EARNED WEALTH.

PROPERTY MANAGEMENT

RE/MAX Property Management2 3www.remaxgc.com.au

SECURE YOUR INCOMESTATISITCS

PROPERTY MANAGEMENT

- Planning - Select the Best Agent- Competitive Marketing Analysis

- Staging/Prepare Property- Professional Phptography- ‘Premiere’ Adverising- Matterport 3D Scan

-Professional Cleaning & Carpet Cleaning- Lawns, Gardens & External Pressure Cleaning- Keys & Remotes- Pool Balance Report

- Tenant Selected- Move-In Date Confirmed- Tenancy Documents Actioned- Deposit/Bank Received

- Sign Management Agreement - Set T.O.P.3 Plan- Insurance Details

- Set Inspections- Attract & Screen

Prospective Tenants

- Smoke Alarms- Corded Blinds- Safety Switch- Pool

- Water Efficiency

- Council Requirements

99.5%TENANTS PAYINGRENT IN ADVANCE

99%OCCUPANCY

RATE

800TENANCY ENQUIRIES

PER WEEK

25TENANT

APPLICATIONS PER WEEK

22MONTHSAVERAGE TENANCY

GETTING STARTED

MARKETING YOUR PROPERTY

PREPARE PROPERTY FOR OCCUPANCY

TENANCY APPLICATION PROCESS

ENGAGEMENT

INSPECTION & ENQUIRIES

COMPLIANCE

PROPERTY MANAGEMENT

RE/MAX Property Management4 5www.remaxgc.com.au

Appraisal Agreement Property ready Advertising

tenantselection

Lease AgreementManagement

EVALUATE

Property management Leadership & Management

Property Management Operations

PropertyManagement BusinessDevelopment

Property Management

Support & Administration

Appraisal Agreement Property ready Advertising

tenantselection

Lease AgreementManagement

EVALUATE

Property management Leadership & Management

Property Management Operations

PropertyManagement BusinessDevelopment

Property Management

Support & Administration

PROPERTY MANAGEMENTCYCLE

PROPERTY MANAGEMENT MODEL

Tasked with effecting quality control, team training, the monitoring and improvement of policies and procedures, but most importantly making sure that the team operates to the established minimum operating standards

All administration duties are handled in this quadrant. This includes all paperwork tasks associated with leasing, routine inspections and tenancy applications etc.

Our leasing team is tasked with leasing properties in the shortest time possible to minimise vacancy rates and maximise rent.

Property managers are positioned here. Each Owner has 2 dedicated the property managers whose sole responsibility is to “manage” the daily operations of their properties.

At RE/MAX we have identified that there are a multitude of

property management tasks. No one person has the ability

or capacity to deal with every aspect effectively on their own.

Historic models of property management have proven this to

be true, often falling short in delivering effective solutions that

keep the owner informed and deal with all aspects of property

management efficiently and transparently. The 4 Quadrant

Model of Property Management we have adopted and

implemented in our office is a property management model

that has reset the industry benchmark for effective, transparent

and results driven property management.

This model allows us to allocate roles to team members within

the different quadrants to fully utilise their specific skill sets.

With clearly defined procedures and policies each member of

the team knows exactly what their responsibilities are. Each of

the Quadrants has a different leveraging position, with respect

to time and task allocation allowing for efficient workflow

practices ensuring minimal movement between quadrants.

Property management is often seen as a

complicated process, due to legislation, liability

and the risk associated. However, in order to

provide you with the very best, hassle free,

management and to ensure maximum income

and optimal capital growth, we have simplified

the property management cycle step-by-step.

By focusing on each step individually many

complications can be eliminated.

PROPERTY MANAGEMENT

RE/MAX Property Management6 7www.remaxgc.com.au

Once it has been established that the tenant will be vacating at the end of their tenancy agreement, we begin further education, drawing the tenants attention back to the sign up appointment by conducting a ‘sign-out appointment’. During the sign out appointment the tenant is advised of what to expect during the exit inspection and given a full account of any funds due and payable prior to the end of the tenancy.

The exit inspection is conducted and a full report given to both owner and tenant as to the condition of the property. The bond is never released until the property manager is satisfied that the property has been returned to the same condition as at the commencement of the tenancy (fair wear and tear excepted).

PROPERTY MANAGEMENT PROCESS

Prior to locating a suitable tenant, we ensure that the property is ready for occupancy. It is important that the property is clean, safe and in good repair to ensure that the ingoing tenant is happy in their new home. Research has found that tenants who have positive experiences often stay longer and are prepared to pay more rent for a well-cared for property.

During this process we will conduct an Entry Condition Report which is often referred to as a “snap-shot” of the property to ensure that the tenant keeps the property and leaves the property in the same condition “other than fair wear & tear”. We will also notify you of any issues identified by the ingoing tenant.

Prior to occupying the property, the ingoing tenants must attend a “sign-up” appointment where we highlight important areas of the Tenancy Agreement. During this time we discuss with the tenants what to expect during the tenancy,

such as rental payment options, the frequency of routine inspections,

how to report maintenance items and the general care

of the property. These appointments usually

take around 45 minutes. Once the tenant

occupies the property we regularly communicate with the tenants to ensure that adhere to the terms and conditions of the tenancy.

The in-gong tenants are educated to pay at least a week in advance to

ensure payments are always received on time. If a tenant does not comply with this request we follow up with contact the day after the payment is due to ensure that the funds are recovered promptly. 99.5% of our tenants comply with our Rental Payment Policies.

During the tenancy it is important to conduct regular inspections to ensure that the tenant is looking after the property and to ensure that the property does not require repair. Whilst many agents will conduct the maximum number of inspections allowable under the act, we find that by placing more emphasis on the type of tenant selected to occupy the property, we do not need to inspect the property as frequently. This makes for a happier relationship between the tenant, agent and owner, as the property feels more like a “home” and less like a “rental property”. Usually inspections are conducted every 4 months.

Tenants are educated to report any minor repairs during the Routine Inspection, rather than at irregular intervals during the tenancy. This ensures that these minor repairs can be dealt with at minimal cost to the owner. Often it is not the repair itself but the callout fee for a tradesperson that is the larger expense. By grouping minor maintenance items together the owner may potentially only have one callout fee for several items.

If any maintenance or repair items are identified during the tenancy, we will always notify you prior to actioning any requests. Maintenance and repairs are always carried out in accordance with your instructions and our regular tradespeople are scrutinised regularly for quality of workmanship and competitive pricing.

Approximately 3 months prior to the end of the tenancy agreement, we conduct a comparative market analysis for your investment property to assess what rent can be achieved should the tenancy be renewed. We then contact you to discuss the lease renewal process. Once it is established that the intention is to renew the tenancy, the tenants are offered a renewal agreement at market rent. The tenant is given 14 days to decide whether they wish to renew the tenancy. At the conclusion of this time either the tenancy agreement is renewed or (if an agreement cannot be reached and the tenant wishes to vacate the property) the property is re-offered to the market. The negotiation is usually done well before the tenancy ends (at least 60 days) to ensure there is enough time to find a suitable tenant prior to the property becoming vacant.

RENTAL FUNDS PAID

ON TIME

ROUTINE INSPECTIONS CONDUCTED

MAINTENANCE ORGANISED

LEASE RENEWAL PROCESS

VACATE PROCESS

TENANT EDUCATION PROGRAM

SUITABLE TENANT LOCATED

PROPERTY MANAGEMENT

RE/MAX Property Management8 9www.remaxgc.com.au

The goal of any investment property is to maximise the

net income while simultaneously minimising the risks

associated with legislative landlord responsibilities and

maintenance. At RE/MAX Regency we understand that your

investment property is a precious asset and by helping you

maximise the income and minimise risk, we help ourselves.

Ultimately, your success is our success. At RE/MAX

Regency, we achieve a top income for our landlords by

maximising the property’s occupancy; this is crucial. The

bottom line is that if the property is vacant you don’t get

an income and neither do we. Vacancies occur when

either the lease agreement isn’t renewed or we acquire

your property as a “new” vacant investment. Our goal is to

reduce or eliminate these periods of vacancy by having a

successful T.O.P3 Action Plan. The T.O.P3 Action Plan

entails having market specific strategies around:

•Timing – knowing when to start advertising the

impending vacancy.

•Opportunity – taking the opportunity to review the

rent, get critical maintenance done and confirm that the

property is compliant with all the required legislation.

•Presentation – ‘attractive properties attract tenants’

often doing small cosmetic enhancements can result

in higher rentals and lower vacancy periods. Our

professional photographs help us reflect your property

in the best possible way to prospective tenants.

•Promotion – this entails tailoring an advertising

strategy to suite your property.

•Price – assessing current demand, comparable

properties and the condition of the property allows

us to achieve the maximum possible rent for your

property without sacrificing vacancy rates.

If you as an investor want a Top income you’ll need a

T.O.P3 Action Plan; with the Property Management Team

at RE/MAX Regency implementing the T.O.P3 Action Plan for your property you can rest assured that your

investment is safe in our capable hands.

3 KEYS WE ATTRIBUTE TO OUR SUCCESS Attitude and Knowledge

•Having a great attitude towards change means that

we continuously strive to provide excellent service and

improve our client offering; this combination results in

unrivalled performance. We continuously attend training

to be able to provide you current expert knowledge and

advice on any real estate matter

Complete Systemisation•Systemisationisnotjustproceduresandchecklistsbut

a dedication to following them. Complete systemisation

brings a sense of control, reduces stress and easily

allows anyone in the team to attend to your property.

•Wearecontinuallyevaluatingandimprovingoursystems

to achieve and exceed industry standards for arrears,

vacancy rates and achievable rents.

Expert Knowledge (Leading to true value)•RE/MAXisnotjustapropertymanagementbusiness;

we have over 40 sales agents and are one of the largest

sales agencies on the Gold Coast.

This means that we have a wealth of expert knowledge

on almost every suburb on the gold coast.

•We also strive to provide value outside of property

management and sales to this extent we now have

both an independent in-house solicitor and finance

broker who are on call to give our clients advice on

their area’s of expertise.

MAXIMISING INCOME

3TOPPLAN

PROPERTY MANAGEMENT

RE/MAX Property Management10 11www.remaxgc.com.au