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Online Help Guide PDF Version 2.0 To �nd Help fast, click the desired bookmark in the Bookmarks section OR
Click a topic in the Table of Contents
Online Help Guide PDF Version 2.0 To �nd Help fast, click the desired bookmark in the Bookmarks section OR
Click a topic in the Table of Contents
F O R T H E W E B
Table of ContentsTable of Contents
Getting started with iClickCareOpen iClickCare on your computerCreate a new accountNew User SignupLogin to a created accountForgot your passwordAdd the first patient visit Create a new patient Add the first picture/video clip to a visit Zoom in on a picture Play a video clipRequest a collaborationPost a responseView the patient visitMove the patient visit
Basic screen layout and navigationiClickCare/custom banner, views, toolbars,tabs, and sectionsConsults - List view, Archive view, Visit viewList view - 3 groups Incoming Consults Consults Pending Everything else
Archive - marquee image for a visit
Visit view - 6 areas iClickCare banner iClickCare toolbar Demographics Collaboration control panel Media area Discussion area
Network - Pending view, Confirmed viewPending view - 2 groups Incoming Network Requests Pending Network RequestsConfirmed view - 2 groups Your Network Organization Network
Basic screen layout and navigation cont’Coverage - On Call Overview, They See Your Visits view, You See Their Visits viewSettings - Profile view, Account view, Delegates view, Quick Start view, Reference viewLogout - Click the iClickCare Logout toolbar icon
Search/View an existing patientUsing the Search dialog boxUsing an Archive imageUsing Show Only FavoritesFrom the Add Patient
Add a new patientFrom the List viewFrom the Add PatientAdding the demographics
Add a new visit for an existing patientFrom the Visit viewFrom the Add Patient
Add media for an existing patientFrom the Visit view
Collaborate for an existing patientFrom the Visit view
Invite Patient for an existing patientFrom the Visit view
Compare multiple visits for an existing patientFrom the Visit view
Chat/Respond on an existing patientFrom the Visit view
Search/View the collaborator(s) in a networkFrom the Pending viewFrom the Confirmed viewUsing Show Only Favorites
Add collaboratorsTo your network From the Pending viewTo an organization network By an organization administrator
CoverageOn Call Overview What is Coverage? What is a Coverage Group? What is On Call? Currently On Call Start On Call notifications Set On Call notification dates manually Providers available for On Call They See Your Visits Adding a provider to See Your Visits Coverage privileges and responsibilityYou See Their Visits Green checkmark - potentially On Call
SettingsProfile view Adding/Replacing your photo Photo requirements
Account view - iClickCare account status
Delegates view What is a delegate? Adding/Removing a delegate Login as a delegate
Quick Start view - HELP To ask a question To answer a question To build your network To show/hide Quick Start at startup
Reference view - HELP Online Web Help PDF - HELP
WELCOME !
To launch iClickCare on your computer, open your web browser and go to:
www.iclickcare.com
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If you do not have an iClickCare account (created by you or your administrator), click Create new account
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Complete the required information. Then read the Terms of Use Agreement.If you are a licensed medical provider and agree with the Terms, click the checkbox and then Done.
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Forgot your password? You will be emailed a link to reset your password.
Once you have an iClickCare account, type your: -Login email address -Password
Then Login.
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The QUICK START is for help at startup.Decide if you want: -To Ask a Question OR -To Answer a Question To Build Your Network of colleagues to collaborate with: -Invite the consultant. -Wait for a confirmation.
Uncheck the box to hide this page in Settings > Quick Start.When you are ready, click Continue.
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The screen has
NO CONSULTS
until you add a new patient and begin
collaborating.
Click the to add your first patient visit. Complete the patient demographics - and Create a New Patient.
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To view or add more detail for the patient visit you just added:-Click OR-Click the name of the patient.
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Take pictures or videos of your patient’s problem with iPod Touch 4 (and above) or the iPhone and Add Media. Or use a digital camera and upload a picture - jpg, png, gif, bmp, tif, or pdf (max 10MB) - from your computer. Click the thumbnail: - to zoom in - to play a video clip.
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A consultant may be part of more than one coverage group. Be careful to select the appropriate consultant : Group to preserve patient confidentiality.
After adding pictures, click Collaborate. - Decide which collegaue to collaborate with OR - Invite a colleague to collaborate on this visit.Write a brief presentation history, physical, lab or other necessary details.Click Send.Your consultant will be notified that you are waiting for a response.
9 You can also Post a
comment or response. All of your patient presentation/questions, as well as responses will appear in reverse chronological order in this Visit view. The oldest entry is at the bottom, and you may have to scroll.
After the consultant is selected from the list, an ALERT NOTIFICATION is automatically sent to his/her iPhone or email making him/her aware of the consult.To shorten the list of collaborators to choose from, click Favorites and only your Network
This List view is one
of 3 ways to look at
your Consultations;
also there’s an Archive
and a Visit view. The
List view is organized
as if it were a FILE
CABINET.
The control tools are a “drawer” in the file. The tabs below differentiate large “files” of information. The gray bars group similar consults with the actions needed.Note the stars above.
The List view is one of 3 ways to look at your Consults. There is also an Archive and a Visit view. The gray bars group 3 types of consults: -Incoming Consults are opinions being sought -Consults Pending are opinions you are waiting for. -Everything Else The most recent is at the top.
As highlighted, you can: - Add or Select another Patient. - Show only Favorites to make the list more manageable. - Search.
If the consult is really finished, you can click on Move to move the visit down to Everything Else.
Add Patient and complete the information in the pop up boxes. (This is not the same as adding another visit for a known patient.) You can see more details about a patient visit by clicking: -Words in the List -Pictures in the Archive
The Archive is a grid of “marquee” pictures which permit a visual review. Click on a picture or video to see the details of that visit as you are taken to the Visit view. In the Archive view, you can find a patient without “knowing” the name!
The Visit view is the center stage of iClickCare. The numbered circles highlight the TOP, LEFT, RIGHT and BOTTOM. These 4 areas include: 1. Banner, toolbar, and demographics 2. Collab control panel3. Media area including PDFs4. Presentation and discussion area.
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This invite enables a two-way communication between the invitee and the medical provider for a particular visit. The invitee can then add a picture, add a comment, and view subsequent responses.
A patient or family member may request an Invite Patient. After the secret password has been shared by phone or in person, the patient receives a link by email.
When there are multiple visits for a particular patient problem, you can Compare all of the marquee images to check on the patient’s progress or worsening of a condition over time.
To collaborate again if/when the patient returns, click Add Visit. You can add new media and new text to a new visit using the original demographics.
Incoming Network Requests are from providers who have invited you to collaborate with them.Pending Network Requests include the medical colleague(s) you wish to add to your personal Network (outside of your organization).
Click Add to Network to either FIND an iClickCare user or INVITE a new provider to join your network of collaborators.
An Email Network Invitation will be sent.
elsewhere.org When your Requests are Confirmed, you will have started or expanded Your (personal) Network. Organization Networks can only be set up by assigned organization administrators. Show only favorites to make the list more manageable.
You can collaborate with anyone from your networks, by computer, iPhone, iPod, or iPad.
Coverage includes both responsibilities and privileges. On Call for You shows the dates when another provider is responsible to answer your consultations.Their responses go into the Everything Else part of your List.
responsible and alerted
When a provider is actively On Call for You, the request for your collaboration appears as an Incoming Consult to that colleague in your coverage group.
That chosen colleague will receive an alert notification either through his email or on the iPhone/iPad. You can set the timing of these notifications (the on-call dates).
The green check shows who is next available to be On Call (responsible to answer the consultation request).
People in Your CoverageGroups or in your department coverage have the privilege of SEEING your patient’s visits and can make comments. Here, only departmental coverage is selected for display.
responsible:
not responsible:
People who have the privilege of seeing a patient visit may or may not have On Call responsibilities. Unless a colleague is On Call, he/she is not technically responsible to respond to a collaboration. If On Call, the consult comes in as an Incoming Consult.
You have the privilege to see your colleague’s patient’s visits.This is helpful because you may be seeing that patient personally upon occasion and might need the information.If there is a green checkmark here (You See Their Visits), a colleague has designated you to see his/her visits AND potentially be On Call.
Your Settings Profileshould include your photo...important for security and communication. Please add a smallpassport style photo(jpg or png), at least 120 pixels square.Your photo will not bein color – since color issaved for the patient.If you want to replaceyour existing photo withanother, Clear.
Be sure to choose theTimezone you’d like touse from the list.Otherwise, the timezonewill be set to thedefault - EasternDaylight Time (EDT).
Your Account is kept current throughout your signup as an: Enterprise, Personal, or Basic. OR on the initial Trial.
Delegates, usually students or staff, can help originate a case by adding pictures or words to begin the healthcare collaboration... on your behalf.
Select Add in thePotential Delegates listnext to the person youwant to assign.To un-assign a delegate,select Delete.
After the Delegate logsin, he/she will see thisscreen, and must choosethe appropriate role.When this help is nolonger needed, he/sheshould be un-assignedfor patient security.
QUICK START is accessible from Settings.To show Quick Start after you login, check the checkbox at the bottom of the page.
If you need more details using iClickCare, refer to Reference. Besides QuickStart and Reference, iClickCare also has PDF Help. To view/download the Online_Web_Help.pdf:- Click HELP- Click OK to open with Adobe ReaderFor other questions, call 800-814-5840 or write [email protected] as you Collaborate Today!
