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1.888.999.6743 I marrow.org Online Materials Ordering Instructions
1.888.999.6743 I marrow.org
Online Materials Ordering Instructions
Online Ordering Instructions
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For Support:
Contact your NMDP administrator.
Jinniece JacobsonNational Marrow Donor Program763.406.8516 [email protected]
Login:
1. Using your browser, type in the following address: www.shapcodsf.com/dsfNote: Shapco is the NMDP vendor managing the online materials program and providing shipping of allNMDP materials. Currently, the Shapco logo is seen at the beginning and end of the ordering process.
2. Storefront image has changed design from graphic below. Login located in upper right corner of your screen.Click on blue Login. Enter your User Name and Password, then press Login.
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Online Ordering Instructions
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How to Order:
Selecting items
3. In the search box enter one of the following: • Item number (if known) or… • Key words (title or type of material, etc.) or…
4. Select a product category from the menu. Registry Member Recruitment category has now changed to Community Engagement.
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Online Ordering Instructions
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5. Select a document type from the menu.
6. Select the quantity to be ordered. Click Add to Cart.
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Note: Click the item name to view a larger image.
Online Ordering Instructions
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The Shopping Cart—Shipping
7. To add items to your order, click Continue Shopping
8. To start the checkout process, click the calendar “ ” Ignore the choices and click Save.
The NMDP program will automatically follow these shipping standards.
• Local shipments (Courier) NMDP COORDINATING CENTER ONLY:» Orders requiring urgent courier delivery requires administrator support. Call or email.» Most orders can be delivered next day or enter desired timing in note box at checkout.
• Non-local shipments (Fed Ex) DOMESTIC:» All orders are sent economically by Ground Service» Allow 7 to 10 business days for packing and delivery (dependent on your location).
• Non-local shipments (Fed Ex) INTERNATIONAL:» All orders are sent economically on International Economy» Delivery timing dependent on destination.
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Online Ordering Instructions
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The Shopping Cart—Products
9. Review your order.
10. Click to Remove or to delete an item.
11. Use the arrows to change quantities and click Update for new total quantities and prices.
The Shopping Cart—Recipients
12. Put your full name (First and Last Name) in this field.
13. DO NOT change this field. The location # must stay in this field.
14. Enter the phone and e-mail information that should receive order and shipment notices.
15. FedEx Ground is the default shipping method.If any other shipping method is chosen, the following must be added to the Delivery Instructions field: • Your NMDP Customer Code • Your FedEx Account Number.
16. Click Clear Cart if you wish to cancel the order.
17. Click Checkout to complete your order orContinue Shopping to add items to your order.
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Method:•FedEx Ground is
default.
•Priority Courier is usedby the CoordinatingCenter.
•Expidited Shipping—select FedEx and addDelivery Instructions.
Delivery Instructions:For special shipping methods, add
• Your FedEx Account Number.
New address entries can be saved to an address book for future orders.
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Online Ordering Instructions
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Checkout—Payment
18. At Checkout/Payment screen, Pay on Account is the default for all NMDP users. Click Next.
Checkout—Review
19. Review your order for accuracy. Click Place My Order to continue.
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Online Ordering Instructions
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Order Confirmation
20. At Order Confirmation screen, click Print this Page if a paper record is needed.
21. If you have another order, click Continue Shopping and start from step 3 (see page 3).
22. If you are finished shopping, click Log Out.
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Online Ordering Instructions
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23. You will receive an order confirmation at the e-mail given when theNMDP vendor acknowledges your order.
24. You will receive a shipment notification with tracking numberat the e-mail given once your order is ready for shipping.
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The attachment is your shipment notification and contains your tracking number.
The link shows a copy of your order confirmation.
See #20 on page 8.
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Contacts:
For more information:
Notes
Jinniece JacobsonNational Marrow Donor Program763.406.8516 [email protected]
NP00139 v4; SEP 2018
Online Ordering Instructions
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Send any comments, questions or concerns to:
