February 2015

Edition 13

ONLINE NEWS

Dock Hazards Reported in the Northern Territory

Near Miss- CSA was unload empty totes at the Leanyer Store when he noticed a reflection in his side mirror as he reversed. The CSA found a man sleeping on the dock. Luckily the reflection from the print on his jumper alerted the CSA .

Hazard-CSA was returning to Casuarina loading dock, when he came across an intoxicated man passed out in front of the loading dock.

Safe Behaviour:

ALWAYS Check the area for hazards before reversing onto a dock.

ALWAYS If in doubt. Get out of your truck and assess the area before reversing on to a

loading dock.

Report all Hazards and near misses using the Jotform link……….

New Exit Interview Process Linfox has developed an exit interview App where Sub-contractors can provide details on why CSA are choosing to leave Linfox Online the business. The primary aim of the exit interview is to learn reasons for the person’s departure, and use this information for organisational improvement. Exit interviews provide indications as to how to improve staff retention.

The exit interview app can be assessed by exit interview link http://goo.gl/K3bKjr

Exceptional Customer Service.

CSA in Brisbane was making a delivery to a elderly customer. During the pro-cess the man leaned towards the CSA and his eyes were still opened, like he was going to pass out. CSA then helped the man unbutton his shirt, helped him get on a chair and offered to call an ambulance.

The man’s wife eventually heard the commotion and come to her husband aid.

CSA made sure the couple were ok and did not need any further assistance prior to leaving the property. Well done Jason (pictured

right) for providing exceptional customer service.

PHOTOS WANTED– Send hazard, near miss and incident photos to your supervisors via the JOTFORM link.

Avoidable Motor vehicle Incident are on the increase. Breaking basic road rules contributes to thousands of avoidable crashes in Australia resulting in injuries

and fatalities each year. The Woolworths Online business has experience an alarming increase of blameworthy Motor Vehicle Incidents this financial year which could have been avoided.. Such results could put the Linfox Online contract at risk. Fact: This financial year (2014-2015) the Online business has a total of 112 reported motor vehicle incidents with 72 or 64% of these incidents being deemed avoidable or blameworthy.

Motor vehicle incidents are a key performance indicator (KPI) or a type of performance measurement tool that Woolworths use to evaluate the success of the Linfox Online business.

Road rules are developed for your safety.

ALWAYS: Make sure you know and follow the road rules at all times. ALWAYS: Follow company policies and procedures. ALWAYS: Be vigilant when driving on the road. Watch out for hazards such as overhanging trees and parked cars.

The Linfox definition of an Motor Vehicle is: An incident involving a motor vehicle on a public road or private property (including site warehouse) which resulted in damage to a vehicle, property or the envi-ronment. The MVI subcategories are Multiple Vehicle Collision (MVC), Single Vehicle Collision (SVC) and Miscellaneous Vehicle Damage (MVD).

CSA Fails stop at stop sign.

Customer Service Agent (CSA) failed to stop at a stop

sign at the intersection of Cortess Street, Kearney

Springs in QLD. A third party vehicle approaching from

his left has collided with the left hand side of the

Online vehicle.

Police was called to the scene and the CSA received an

infringement notice.

The CSA employment was terminated with Linfox as a

result of the incident.

Breach notices issued.

Removal of truck keys when out of the vehicle at ALL times was tool boxed to all

Sub-contractors and CSA on the 13th January 2015. Despite all efforts to com-

municate the Linfox policy and site safety rules. Some CSA’s and Sub-Contractors

neglected to adhere to the procedure which resulted in breach notices being

issued.

What is a breach Notice? Linfox raise a breach notice for reasons that may have a safety /quality or commercial impact to the Lin-fox and Woolworths business.

An individual Breach Notice will be issued to a Sub-Contractor owner and a warning letter/ Strike notice issued to a CSA’s for each event that meets the Non Conformance criteria as per the examples below.

*Where possible Photographs of the Incident must be taken and other supporting documentation where it exists must be attached to each Non Conformance raised.

Breach Notice examples may include the following, but are not limited to;

Not following the Safe Working Procedures and Company policies.

Failing to follow road licensing guidelines.

Blameworthy or avoidable Motor vehicle incidents.

Not meeting conditions within your cartage contract

If three breach notices are issued to a contract owner or warning/strikes to a CSA for the same event

type. Companies and individuals will face disciplinary action up to and including termination of your Cart-

age contract and/or request for removal of a CSA use within Linfox. NOTE: Linfox may immediately termi-

nate a cartage contract or remove an individual if an incident is deemed to be a serious breach.

AVOIDABLE MVI REPORTS

24/1/2014 CSA was driving into a gated community. He stopped and looked at the Map of the complex, but he didn't realise the Electric gate started to close. This caused damage to the left hand door indicator and panel and left hand body of the vehicle. The incident was not reported until 3 days later by email. 27/12/2014 CSA heard the wheel come in contact with the kerb. CSA then arrived at the next drop and went to check the tyre and noticed that there was damage to the side of the vehicle as well. CSA had come in contact with a Branch that made a dent about 1 metre long and about 0.5cm deep on the left hand side of the vehicle. . 8/1/2015 At approx. 5:35pm, driver was reversing out of Datchett st, Balmain when he hit a cars mirror. Driver exchanged details with 3rd party. 11/1/2015 CSA was turning right from the right hand lane. The on-coming traffic had stopped l leaving a break in between cars so he could turn. An on coming 3rd party vehicle has hit the brakes and skidded into the passenger side rear of the truck. 12/1/2015 Driver was turning right behind Third Party car when the Third Party stopped suddenly. Driver was too close to the Third Party hitting the back of the car. 13/1/2015 Driver was proceeding to parallel park in between 2 vehicles in front of the customers proper-ty. As he reversed the back left panel had made contact with the customers vehicle causing damages to the front bumper. 17/1/2015 CSA was driving away from dock area after loading to close the rear doors. CSA turned right too soon and left hand rear side of vehicle came in contact with a Cardboard Bale. There was damage to the Left Side arm that holds the Barn Door open and cracks in the left hand brake light. 20/01/2015 Driver had opened the rear doors to prepare for delivery. A member of public had advised that it was best he moved the vehicle back a little due to larger vehicles entering and exiting the premis-es. The driver had reversed the vehicle with the right rear door opened in which it had made contact with tree branches leaving the inner right rear door with some scratch marks. 22/1/2015 Driver was reversing into a parking spot . He checked his mirrors and camera before he start-ed to reverse. As he started to reverse when he saw a car in the reverse camera display. The two vehicles collided with the reverse sensors sounding just before impact.

Hydration and work output The brain is particularly sensitive to changes in water balance,2 which in turn, can affect mental performance (e.g. con-

centration, alertness and short-term memory and overall work-related productivity.

One study looked at whether water deprivation had any affect on the mental performances and reaction times of male

and female volunteers. The scientists found that when men and women were dehydrated, they were more likely to

feel tired, sluggish, and to need significantly more effort and concentration compared with when they were adequately

hydrated. Mood and Behaviour

When we are lacking fluid, we can start to feel increasingly

agitated, impatient and tense. This was demonstrated in a

study of Army officers during which they were asked to take

part in intense training sessions in the heat for over 53

hours. During this time, hydration status, performance and

mood were assessed.

Tests of vigilance, reaction times, memory and ability to rea-

son all showed significant impairment. When asked about

their mood, they reported feeling increasingly tense, con-

fused, tired and depressed. Feelings of vigour were also sig-

nificantly reduced.7 This is an interesting study showing that a reduced hydra-

tion status combined with hot weather, affects mood, con-

centration and overall mental well-being.

Health Professionals state that in the workplace there

should be adequate supplies of water taking the tempera-

ture of the work environment and type of activity into con-

sideration.1Equally, they advise that workers exposed to

heat stress drink fluids on a regular basis, e.g. around 250ml

(one cup) of water every 20 minutes Drrinking fluids at regu-

lar intervals will help to replenish lost fluids before dehydra-

tion sets in, which is important because by the time you ac-

tually feel thirsty, the body's water level is likely to already

be lower than it should be.

Although lots of different beverages can help maintain opti-

mal hydration status, water should ideally be the first choice

Freezer Slip . CSA was preparing to retrieve his delivery from the freezer com-partment. The auxiliary hook used to move the create became stuck in some residual water becoming ice, sticking it onto the compartment. The Crate was located at the very end of the freezer. The CSA tried to reach over the freezer step to reach the crate. The CSA eventual-ly decided to jump into the freezer to grab the crate. As the CSA pulled the crate towards the door and was getting out of the freezer. His left leg slipped hitting the corner of the truck body's resulting in a very ugly bump in my shin.