Online Package Service Plan for

Life-activity based Civil Inquiries

Online Package Service Plan for

Life-activity based Civil Inquiries- Opening an Era of Advanced Public Service -- Opening an Era of Advanced Public Service -

2009.10.282009.10.28

Ministry of Public Administration and Security · Ministry for Health, Welfare and Family Affairs · Ministry of LaborMinistry of Land, Transport and Maritime Affairs · Ministry of Patriots & Veterans Affairs

Presidential Council on National Competitiveness

Ministry of Public Administration and Security · Ministry for Health, Welfare and Family Affairs · Ministry of LaborMinistry of Land, Transport and Maritime Affairs · Ministry of Patriots & Veterans Affairs

Presidential Council on National Competitiveness

BackgroundBackground ImplementationPlan

ImplementationPlan

ExpectedResults

ExpectedResults

‘Family Relocation’

Package Demonstration

‘Family Relocation’

Package Demonstration

Ⅰ Ⅱ Ⅲ Demo

Online Package Service Plan for Life-activity based Civil Inquiries 1

2009. 7.28 2nd Life-Activity SympathyPolicy Meeting

“Moments like now, economically challenged, is the time to actively execute the life-activity sympathy policy.”

2008.12.3 Proclamation of the National Informatization Vision

“The National Informatization Project is a new growth engine. It needs to be executed as soon as possible and should be focused on making access by the citizenry easy”

1. Meaning of Civil Inquiries Package Service

What is the 「 Online Civil Inquiries Package Service 」 ?What is the 「 Online Civil Inquiries Package Service 」 ?A method of applying and delivering different civil inquiries into a single

task through online by packaging related civil inquiries into one.

Ex) Civil Inquiries resulted from family relocation, such as residence registration, changing the address, application for school, etc, will be processed by a single 「 Family Relocation 」 Civil Inquiry Package

Realizing the Serving Government by developing World’s first, top class advanced civil inquiry management system

Realizing the Serving Government by developing World’s first, top class advanced civil inquiry management system

Administration Service Paradigm Shiftfrom visits·several process to online·integrated single process

Administration Service Paradigm Shiftfrom visits·several process to online·integrated single process

※ Part of 「 Online Public Service Improvement Plan 」 (’09 Mar 11th PCNC)

2Online Package Service Plan for Life-activity based Civil Inquiries

2. Implementation Conditions

Internal Condition

Expansion of Online Services- 1,199 → 1,486 → 1,800 Online Services

(’08.12) (’09.9) (’09.12)

Development of Linked Systembetween agencies- 55 → 105 → 176 systems linked (’09.4) (’09.9) (’10)

- integrating and linking current systems,

including authentication, security, etc

Implement Electronic Administration Task Methods- Electronic Payment(99%), Knowledge

Information DB - 280 Million

External Condition

Internet becomes a part of citizen’s life

- Internet user (35.36Mil), Electronic Signature (18.56Mil)

Usage Increase in Online Services- G4C Usage : 13.76Mil.→19.32Mil., 40% (’08. 9) (’09. 9)

* Residence Registration (’09.10.14 Opened)

Daily averaged usage 2,700 (11%)

Demand for Better Civil Inquiry Service- Increase in expectation of better government services

Increase in needs for forming an Integrated civil inquiry administrationdelivering system and providing High Quality Civil Inquiry Service

Increase in needs for forming an Integrated civil inquiry administrationdelivering system and providing High Quality Civil Inquiry Service

3Online Package Service Plan for Life-activity based Civil Inquiries

3. Benchmarking Cases

The Package Concept of online service is still in preliminary stage

USA(USA gov)

Singapore(my eCitizen)

Hong Kong(www.gov.HK)

Canada(service Canada)

Lists of civil inquiries and information providing based services are available

Package service not provided

500 online services (applying for passport, marriage certificate, etc) are available

Detailed information about life-activity event are provided

Public and commercial information, and online services are available

Provides changing address package service when moving house

70 services are available (employment Insurance, etc)

Provides Information about civil inquiries by life-activity event

Materialization of Advanced Online Civil Inquiries Service with newest technology based on world’s best e-government foundation

Materialization of Advanced Online Civil Inquiries Service with newest technology based on world’s best e-government foundation

4Online Package Service Plan for Life-activity based Civil Inquiries

Single Application for related civil inquiries through G4C Portal, automated delivering & process Between agencies through its system

Single Application for related civil inquiries through G4C Portal, automated delivering & process Between agencies through its system

1. Direction

Making the Best Use of Current e-Gov FoundationDevelop Integrated Processing Environment

Making the Best Use of Current e-Gov FoundationDevelop Integrated Processing Environment

Visiting several agencies, ‘One Click’ Processindividual tasks (process) Through G4C

Visiting several agencies, ‘One Click’ Processindividual tasks (process) Through G4C

Citizens require to visit, to make a call, to use online for inquiries separately → Each agency process separately

Citizens require to visit, to make a call, to use online for inquiries separately → Each agency process separately

Present (As-Is) Future (To-Be)

District

MunicipalitiesEducational Office

Office of Labor

Tax Office

Post Office

Veteran Affairs

Bank

PhoneInternet

Visit ApplyResult

System

System

System

Integrated Civil Inquiry Portal

(www.egov.go.kr)

G4CPackage Service

Fill in the Application

CitizensTax

Office

Post Office

Bank

Deliver

Deliver

Deliver

Apply

Result

Apply

Result

5Online Package Service Plan for Life-activity based Civil Inquiries

※ Life-Activity Civil Inquiry Package for Disabilities, National Basic Living, Veterans, are selected differently

2. Civil Inquiry Package Selection

Identified 15 Civil Inquiry Packages from Korean life-cycle- Selected 26 Main civil Inquiries by stages of the life (Birth → Death) as the candidates- Performed a sampling survey on selected citizens, government servants, and house wives- Selected Package candidates after reflecting on civil inquiries and system development status

0 6 19 25 35 6017Parental Rights

Family/Distributee

Korean Life-Cycle

12

Self

Applying

Activities

Applied

by Others

Issue Social Security

CardDeath

Adult

EnteringSchool

Employment

Mlitary

Marriage(Divorse)

ChildBirth

Childcare

Adoption Education

Start up Business

PensionPlan

Immigrate

StudyAboard

Retire

TravelRelocation

Admission

Graduation

HireHealth

VoteChanging

Names

Leisure

Safety

Service

Birth

Age

6Online Package Service Plan for Life-activity based Civil Inquiries

3. Civil Inquiry Package Details

5 Daily Activity related packages, 5 Personal Identity related packages, and 5 Welfare related packagesTotal of 401 Civil Inquiries, 52 Agencies, 41 Linked Systems Step-by-step Development from the current year

Types PackageNo. of

inquiries

System linkage in Year 2009

System linkage in Year 2010 Expansion Plan

Related Dept./Syste

m

Daily Activity

(5)

• Moving 22 10 inquiries including resident registration

4 inquiries including Business Registration

8 inquiries including Changing Vehicle 10 / 5

• Education 20 18 inquiries including GPA Verification

2 inquiries including Enrollment Verification 4 / 3

• Staring a Business 99 45 inquiries including Market Communications

54 inquiries including Advertisements Permit 21 / 12

• Vehicle 6 4 inquiries including Highway-Pass application

2 inquiries including vehicle registration 3 / 1

• Employment 28 23 inquiries including Graduation Verification

5 inquiries including Degree Confirmation 11 / 7

Personal Identity

(5)

• Death 72 20 inquiries including report for distributee

12 inquiries including Vehicle Title Change

40 inquiries including bereaved family 21 / 19

• Changing Name 46 19 inquiries including Vehicle Registration Card

10 inquiries including updating Business Registration information

17 inquiries including teacher’s Licenses 16 / 9

• Birth 10 6 inquiries including Denationalization

4 inquiries including request for medical expenses

4 / 4

• Marriage 2118 inquiries including updating Social Security card information

3 inquiries including specifying parental 5 / 4

• Adoption 10 8 inquiries including dependent registration

2 inquiries including dissolution of adoptive relation 3 / 4

Welfare(5)

• Disabilities Welfare 13 8 inquiries including disabilities registration

3 inquiries including applying for loan

2 inquiries including disability pension 5 / 3

• Veterans 20 12 inquiries including National Merit Registration

3 inquiries including tax exemption certification

5 inquiries including applying for government subsidies

2 / 1

• National Basic Living 6 3 inquiries including National Basic Living Recipients Verification

3 inquiries including welfare benefits 2 / 3

• Employment Insurance 11 9 inquiries including unemployment

insurance application2 inquiries including pension payments 3 / 2

• Industrial Accident Compensation Insurance

1712 inquiries including industrial disaster application

5 inquiries including medical treatment request

1 / 2

Total 401 69 178 154 52 / 41*7* Duplicates Removed

Online Package Service Plan for Life-activity based Civil Inquiries

4. Civil Inquiry Package Examples

Family Relocation Package

Family Relocation Package

Packaged 22 inquiries that usually follows after Family Relocation, including residence registration

DeathRelatedPackage

DeathRelatedPackage

Packaged 72 inquiries that follows after one of a family member passes away

8

10 inquires will be packaged in 2009, and 22 more inquiries are to be packaged after 2010

Total of 10 agencies, 5 systems are to be linked (5 agencies and 5 systems in 2009)

※ Yearly usage: Total of 122 Million (in 2008), including 5.2 Million residence registration

20 inquiries will be packaged in 2009, and 72 more inquiries are to be packaged after 2010

Total of 21 agencies, 19 systems are to be linked (7 agencies and 6 systems in 2009)

※ Yearly usage: Total of 169 Million (in 2008), including 250 Thousand reports on death

SuccessionBereaved Family

GrantsMerits

RecipientsHealth

Insurance42 inquiries 22 inquiries 6 inquiries 2 inquiries

Online Package Service Plan for Life-activity based Civil Inquiries

Address Change Welfare School Vehicle

7 inquiries 7 inquiries 3 inquiries 5 inquiries

5. Schedule

- Considering the current system, most preferred packages will be launched its service first- And will gradually increase the number of online services, system linkage, and DB development

In year 2009, 5 packages will be provided, and will include 15 more packages in 2010

Continuous expanding services to foster as E-government’s Core Service in the future- Introduce the number of packages and linked inquiries in international forum/meetings as a

best practice

2 Services(Moving, Death)

3 Services(Veteran, Disabilities,

Changing name)

5 Services(Birth, Industrial accident,

Hiring, Education, Employment)

5 Services(Vehicle, Starting a business,

Marriage, National Basic Living, Adoption)

※ Dec 31th 2009 Family Relocation & Death Packages will open for service

※ Test operation in mid Dec 2009, and will open for service on Jan 31th 2010

9Online Package Service Plan for Life-activity based Civil Inquiries

Dec 2009 Jan 2010 Jul 2010 Dec 2010

Expected Results

Expected Results & Benefits

Establishing the Serving Government by removing citizen’s complaints and inconvenience and enhancing citizen’s satisfaction

Strengthening the National Competitiveness and advancing administration procedures by providing customer-centered online service

Contributing to the ‘Green Growth’ Policy by reducing paper documents and traffic flow

Annually, 277 Billion Won of industry cost saving will be resulted

Annually 12,050 tons of CO2 emission reduction will be achieved* Effects of planting 1 million trees

※ Development cost of (2.5 Billion Won) is already included in the ‘Advancing Civil Inquiry Service’ project

10Online Package Service Plan for Life-activity based Civil Inquiries

Economical Benefit

* Application Time 44 Billion Won

* Traveling Cost 25 Billion Won

* Visiting Time 196 Billion Won

* Administration Cost 12 Billion Won

“Family Relocation”Package Demonstration