ONLINE PORTAL & EASY CLAIM GUIDE - GlobalHealth AsiaONLINE PORTAL & EASY CLAIM GUIDE [SPRING 2020]...

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ONLINE PORTAL & EASY CLAIM GUIDE

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USER GUIDE

USER GUIDE FOR:

POLICYHOLDERS& MEMBERS

-BROKERS & AGENTS

-APRIL NETWORK

PROVIDERS

2 - ONLINE PORTAL & EASY CLAIM GUIDE

Overview

SECTION 1 ACCESS YOUR ONLINE PORTAL

SECTION 2 ACTIVATE YOUR ACCOUNT

SECTION 3 ACCESS EASY CLAIM

SECTION 4 USE EASY CLAIMSubmit and track your claims on Easy ClaimDisplay your member eCard and Benefits ScheduleFind a medical practitioner on Easy ClaimRequest a letter of guarantee on Easy ClaimRequest a callback from a doctorRequest a second medical opinion

SECTION 5 FAQHow to request a forgotten pinAdditional questions

In this guide you will learn how to:

- Activate your account on

the Online Portal

- Access your policy information

and documentation

- Use the Easy Claim app and

all its functions


HONG KONGAND CHINA

+852 2526 [email protected]

SINGAPORE +65 6736 [email protected]

VIETNAM +84 28 7307 [email protected]

THAILAND +66 2022 [email protected]

PHILIPPINES +65 6736 [email protected]

URL and regional contacts

SECTION 1 ACCESS YOUR ONLINE PORTAL

Your online portal accesshealthbyapril.com/portal

On the Online Portal main page,scroll down to select the appropriate linkto access your Portal login page.

For Members and Policyholders

For Brokers and Agents

For APRIL’s Network Providers

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1Contact Informationby region


First connexion: How to activate your account

SECTION 2 ACTIVATE YOUR ACCOUNT

Before proceeding, make sure you are on the correct loginpage by double checking page headings.

You may log in or register to gain access to the Memberand Policyholder Corner, Producer Corner, or ProvidersCorner depending on your status as eligible user.

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Your PIN number is required toregister for Online Portalaccess. If you are unable to findthe PIN we sent to you by email,please contact your regionalteam for assistance (contactdetails are available on Page3).

Enter your Last Name and First Name as it appears in your policy documents

Enter your PIN number, which was sent by email

Enter the email address you used for your policy application

Create your own unique password and confirm by re-typing it

To confirm registration, click Submit

> Sign up


Your Easy Claim App

SECTION 3 ACCESS EASY CLAIM

To access the Easy Claim app

Activate your account on our Online Portal

Download the APRIL Easy Claim app on your smartphone

Launch the app and login with your email address

and the password you created on the Online Portal

You will now have access to all the functions on the app!

Your reimbursementsjust a click away!

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Important note about your email address

The email address indicated on your policy application will be your Login ID on theOnline Portal and on the Easy Claim app.

It is also your primary email address in our database. This means that we will useit to send claims settlement information which may contain information aboutyour medical history.

!


Submit and track your claims

SECTION 4 USE EASY CLAIM

Submitting a claim with Easy Claim couldn’t be simpler.To send a medical bill or prescription for reimbursement:

Enter the date of treatment and select the beneficiaryEnter the amount of the invoice* and the currencyTake pictures of all the documents required to complete your claimSend your claim with a simple click!

* Please refer to Page 16 for submission limits.

> > >

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Submit and track your claims


Once your claim has been submitted, you will be able to track its status on the app.

From the homepage, simply click on the button Claims history.Your pending claims will appear in the Claim tab until they are processed.Once processed, they will appear in the Refunds tab.To read your claim details, click on the claim of your choice, then View details. Your Explanation of Benefits (EOB) will be displayed.

> / >

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Your member Ecard


To access you card:From the homepage,click on the E-Card button. Your Member eCard will be automatically displayed.

To access your card offline : At the bottom of your Member eCard screen, click on the and save a copy of your card directly on your mobile.

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For Members with dependant(s) (spouse, children)

You will be able to access your Dependants’Member eCards on the same page as yours.

Any questions about your policy?Having an emergency?

You will be able to find all your APRIL contacts in the Your services section below the member card(s).

Want to check what is covered by your policy?

Your Benefits Schedule is available on the samepage as your eCard. Simply click on Viewdetails to display it on your phone.

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Find a medical practitioneron Easy Claim


From the homepage, click on the “Find a doctor” button:

Find a provider by location

Enter your search area orClick on the geolocation button

You can narrow down your search by entering the name of a medical practitioner or a specialty(general practitioner, pediatrician...)

If you tick this box, you will only seethe medical facilities where you are eligible for direct billing

Your results list

Extend your search areaScroll down to see allthe results

OR click on the Map button to see the location of the medical facilities


Request a Letter of Guaranteeon Easy Claim


For hospitalisations, surgeries or planned treatments, you mustfirst obtain a pre-authorisation from APRIL. You can now submityour request for treatment directly on the app.

An email will automatically besent to our team and we will callyou back to finalise yourrequest. If you are eligible fortreatment, we will issue a Letterof Guarantee directly to yourhealthcare practitioner andhandle the payment of yourmedical fees.

?From the homepage, click on the“Hospitalisation” button :

Submit your request in a few steps. Enter:Your date of treatmentYour country of hospitalisationYour reason for hospitalisationYour phone number

Then attach the relevant documents, if any.

What is a Letter of Guarantee?

!

To use this service, please make sure that a default email addressis added to your phone settings (see page 14)


Request a callbackfrom a doctor


From the homepage on your Easy Claim app, click on the Telehealth button

Enjoy our 24/7 teleconsultationservice for general health questions:

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Select Call back from a physician

A notification will be sent to our health partner anda doctor will call you back within the next 3 hours!

Fill in all the required fields.


Request a secondmedical opinion


From the homepage on your Easy Claim app, click on the Telehealth button

Our Second Medical Opinion service empowers you to make informed medical decisions for serious illnesses or injuries.

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Select Second Medical Opinion

Fill in all the required fields.

A notification will be sent to our health partner and a doctor will call you back within the next 24 hours to discuss your case in more details.

A full medicalreport will thenbe emailed to youwithin 10 days.1

To use this service, please make sure that a default email addressis added to your phone settings (see page 14)


Forgotten PIN

SECTION 5 FAQ

Once the enquiry hasbeen received, amember of the APRILteam will send you anemail with a copy of yourPIN letter.

!Your PIN number was sent to you by email.You can search your inbox for your PIN by looking for an email with the subject of Activate your Online Account from [email protected] be reminded to check it in your junk/spam folder too!If you are unable to find the PIN we sent you, contact your broker or our customer service and we will send you a new one.

How to contact us:

? What if I don’t remember my PIN?

On APRIL International’s websiteIn the header click on CONTACT US

On the Contact Us pageClick on your local country office

Please fill out the online form andClick SUBMIT to request a new PIN

> >

mailto:[email protected]


Login issues

SECTION 5 FAQ

Simply click on Forgot your password, located underneaththe blue log in buttons. A window will pop up on yourscreen, where you will be able to reset your password.

? What if I don’t remember my login?

This may be because you have not activated your account. To activate your account, please refer to the guide above.Please note the email address entered must be the sameemail used for your policy application.

? Why am I not able tolog in to my account?

>


Additional questions

SECTION 5 FAQ

You may contact us by email and inform us of the changes. (Please refer to the contact information provided on Page 3)We will assist you by updating the email address in our systemand resend you a new PIN for online portal activation.

? What if the email that I used for my policy application isno longer in use or incorrectly spelt?


Claims submission

Claims submission limit per country

Hong Kong US$800

Singapore No submission limit

Philippines US$400

Vietnam

Originals requiredThailand

Indonesia

? Is there any claims submission limit?

Yes, you may submit your claims up to the amounts mentionedbelow.For Vietnam, Thailand and Indonesia, you may submit your claimson Easy Claim for quicker reimbursement, however originaldocuments will be required.

? Can I delete or update my claim ifI submitted the wrong information?

Please contact your local office and provide the rightclaims information.

SECTION 5 FAQ


Phone settings

SECTION 5 FAQ

To be able to send a pre-approval request or use our TeleHEALTH services, you must have an email address set up bydefault on your phone.Once you have filled in all the information for your request on the app, an email will be automatically generated and sent toour team, which is why this setup is necessary.

? How do I add a default email address to my smartphone settings?

If you are using an iPhone:

1. Launch Settings from your Home screen.2. Tap Mail, Contacts, Calendars.3. Scroll down and tap Default Account.4. Tap the account you would like to use as your default mail account.

(Alternatively you can also manage your email accounts in the Password and Accounts section)

If you are using Android (The process may vary according to your phone model):

1. Tap Apps.

2. Tap Email.3. Tap the Menu icon.

4. Tap Settings.5. Tap the Menu icon.

6. Tap Set default account.7. Tap the desired account.8. Tap DONE.

Date post:	25-Jun-2020
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ONLINE PORTAL & EASY CLAIM GUIDE - GlobalHealth AsiaONLINE PORTAL & EASY CLAIM GUIDE [SPRING 2020]...

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