Self-Service Facts

Did you know?

70% of the customers demand self-service support.

A LivePerson survey found 71% of customers demand support answers within five minutes and 33% immediately.

40% of the customer would prefer self-service to human contact for their future contact with companies

According to consumers, customer service agents failed to answer their questions 50% of the time.

56% prefer a self-service solution at pre-sales stage of the sales cycle.

83% of small and medium-sized businesses responded with inaccurate or incomplete answers.

viCloning can be deployed in an afternoon!

Customers demand interactive self-

service but the reality is different!

Why viCloning

• Affordable!

• All-in-one solution

• Cheapest and most cost effective customer solution!

• Speed – Deploy faster. Spot trends faster. React faster.

• Respond to your customer instantly!

• Integrated live chat.

• Detailed real time statistics and customer intelligence.

• True 24/7/365 solution that’s ALWAYS online!

Self-service Business Case

Drivers

Cost Saving

Users find solutions themselves in the knowledge base

Unnecessary support ticket avoidance

Creation of more detailed tickets

Lowest cost per contact

Cost Avoidance

Inexpensive approach for gathering customer intelligence

Additional product feedback

Enriching knowledge bases using customer generated content

Revenue Retention

Users see web self-service as a necessity NOT an option

Revenue Creation & Growth

Additional leads

Identify new up and cross-selling opportunities

viClone

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Viclonize your business!

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