ONLINE TRAINING Internet Ticket Entry
www.online811.com
Verifying Maps
In order to use ITE, you need to download maps
the Irth System uses. You will need to do this
each time you use a different computer.
Please call ITE Support @ 1-800-651-6720 #8 if you have any issues. (Make sure you have administration rights prior to contacting support.)
NEWS ALERTS & NOTIFICATIONS
The NEWS ALERT! and notifications screen is the first screen you see after logging into
the Irth System. Regularly check this for important news and information about any
system changes or scheduled maintenance.
USER NAME AND PASSWORD
Enter your username and
password. Then click Login.
If you forget the password, choose the Request
Password link. It will be emailed to you.
Home Page
Tabs on the home page.
There are 3 drop-down options under the Ticket tab:
Enter tickets through ticket creation.
Look at existing tickets in ticket summary.
Check the Positive Response System while you are
logged in.
TICKET CREATION
You must select the “I Agree” option in order to move forward to the next step.
STEP 1 OF 6: EXCAVATOR
INFORMATION
The gray area shown is auto
filled with the information
provided on your ITE application.
If any of this information is
incorrect, contact the ITE
support line.
Field Contact is the person
utility companies will contact
with any questions. Use the
drop down box to select the
contact method. Tab to the
next field and enter contact
information.
Step 1 of 6: EXCAVATOR INFORMATION
Once Field Contact information is filled in, click Next.
STEP 2 OF 6: WORK INFORMATION
Step 2 of 6: WORK INFORMATION
Once Work Information is filled in, click Next.
All fields on step 2 are
required to be filled out to
advance to step 3.
Working For: This is the person or contractor who hired you to do the work
Work Type: What type of work are you doing? Use the drop down arrow
for a selection, or type your response in the field below
Depth: What is the maximum depth you are digging? A number,
followed by ft. (feet) or in. (inches).
Using
Machinery:
Will you be using machinery? Y or N is required. Default to Y
if you are unsure
White Line: Is the area where you are digging going to be marked out with
white paint? Y, N, or Unknown
Duration: How long will the work take? The first box requires a number
and the second box requires the units (days, hours, months,
unknown, weeks, & years)
Directional
Drilling:
Will there be directional drilling? Y, N, or Unknown
Permit
Needed:
Is a permit needed? Y, N, or Unknown. If you have the permit
#, type in the box provided. If you don’t have it, type N/A
Damage: Is this ticket required as a result of damage to an
underground line? Y or N
Step 2 of 6: WORK INFORMATION
Please note:
Underwater tickets
cannot be done
online. Call 811 for
help.
STEP 3 OF 6: DIG SITE
INFORMATION
Step 3 of 6: DIG SITE INFORMATION
There are 3 types of dig sites to choose from:
Address (slides 15-19)
Intersection (slides 20-24)
Between intersections (25-29)
We will detail each dig site type in the next several slides.
The default screen is set to
physical addresses or can
be used for lot, building and
apartment numbers.
Step 3 of 6: DIG SITE INFORMATION
Break Down of Dig Site Screen (Address)
County: The county in which the excavation will take place
Place: The name of the city, town, community, village or CDP where
excavation will take place.
Type of Place: Use the drop down box to select place. Select community
first, since most of the database is coded community
From: You enter either the only address you are working at, or the
smallest/lowest number out of a range
To: You enter the largest/highest number out of a range. It is not
Dir Prefix: Used if your street name has a directional in front. This
option will be included every time you are entering a street
Street: Enter the name of the street
Type: Enter the type: ex Ave, Dr, St, Ct, Blvd This option will be
included every time you are entering a street
Dir Suffix Used if your street name has a directional at the end. This
option will be included every time you are entering a street
Step 3 of 6: DIG SITE INFORMATION
Digging at an
intersection:
Click Yes if you are working at an intersection
Digging between
intersections:
Click Yes if you are working between intersections
Near Street: a near/cross street closest to the location (The cross
street is required to get the most accurate mapping
results.)
Near Street Within
¼ Mile
Check this box if near street is within 1/4 mile of the
location
Distance to Near
Street
If your near street is farther than ¼ mile, add the
approximate distance here
Safety Parameter: Should always be set at 200ft, do not change
Step 3 of 6: DIG SITE INFORMATION
Break Down of Dig Site Screen (Address)
Locate Where: Locate description should have specific
instructions where the digging will take place
Subdivision: Name of community or commercial building
Lot Number: Enter the lot #
Search: After entering all required information, click on
search to start search of database
Continue box: If you do not get results, you must click this box to
continue to the next step
Step 3 of 6: DIG SITE INFORMATION
Break Down of Dig Site Screen (Address)
Once Dig Site Information is filled in, click Search, then Next.
Address Hit & Address Rules
No more than 5 addresses, lot numbers,
building numbers, units, apartment
numbers or structures per ticket.
When using an address range, the
distance between address one and two
should not be more than one mile.
The area shown in blue, is the address
range. It determines the utilities to be
notified and has an automatic 200-foot
safety buffer. This covers both sides of
the road.
The roadway highlighted in red indicates
the cross street.
To change the dig site to
intersection or between
intersection, select the
appropriate bullet.
Step 3 of 6: DIG SITE INFORMATION
Break Down of Dig Site Screen (Intersection)
County: The county in which the excavation will take place
Place: The name of the city, town, community, village or CDP where
excavation will take place.
Type of Place: Use the drop down box to select place. Select community
first, since most of the database is coded community
From: When working at an intersection, this field is left blank
To: When working at an intersection, this field is left blank
Dir Prefix: Used if your street name has a directional in front. This
option will be included every time you are entering a street
Street: Enter the name of the street
Type: Enter the type: ex Ave, Dr, St, Ct, Blvd This option will be
included every time you are entering a street
Dir Suffix Used if your street name has a directional at the end. This
option will be included every time you are entering a street
Step 3 of 6: DIG SITE INFORMATION
Digging at an
intersection:
Click Yes if you are working at an intersection
Cross Street 1: The street that intersects the working on street
Safety Parameter: Should always be set at 200ft, do not change
Step 3 of 6: DIG SITE INFORMATION
Break Down of Dig Site Screen (Intersection)
Locate Where: Locate description should have specific
instructions where the digging will take place
Subdivision: Name of community or commercial building
Lot Number: Enter the lot #
Search: After entering all required information, click on
search to start search of database
Continue box: If you do not get results, you must click this box to
continue to the next step
Break Down of Dig Site Screen (Intersection)
Step 3 of 6: DIG SITE INFORMATION
Once Dig Site Information is filled in, click Search, then Next.
Intersection Hit & Intersection Rules
When digging at an intersection,
one ticket covers the intersection
plus 150ft in all directions.
The area shown in blue is the
intersection hit. It determines the
utilities to be notified and has an
automatic 200ft safety buffer. This
covers both sides of the road.
To change the dig site to
intersection or between
intersection, select the
appropriate bullet.
Step 3 of 6: DIG SITE INFORMATION
Break Down of Dig Site Screen (Between Intersections)
County: The county in which the excavation will take place
Place: The name of the city, town, community, village or CDP where
excavation will take place.
Type of Place: Use the drop down box to select place. Select community
first, since most of the database is coded community
From: When working at between intersections, this field is left blank
To: When working at between intersections, this field is left blank
Dir Prefix: Used if your street name has a directional in front. This
option will be included every time you are entering a street
Street: Enter the name of the street
Type: Enter the type: ex Ave, Dr, St, Ct, Blvd This option will be
included every time you are entering a street
Dir Suffix Used if your street name has a directional at the end. This
option will be included every time you are entering a street
Step 3 of 6: DIG SITE INFORMATION
Digging between
intersections:
Click Yes if you are working between intersections
Cross Street 1: Intersecting street the work is starting from
Cross Street 2: Intersecting street the work is ending at
Safety Parameter: Should always be set at 200ft, do not change
Step 3 of 6: DIG SITE INFORMATION
Break Down of Dig Site Screen (Between Intersections)
Locate Where: Locate description should have specific
instructions where the digging will take place
Subdivision: Name of community or commercial building
Lot Number: Enter the lot #
Search: After entering all required information, click on
search to start search of database
Continue box: If you do not get results, you must click this box to
continue to the next step
Step 3 of 6: DIG SITE INFORMATION
Break Down of Dig Site Screen (Between Intersections)
Once Dig Site Information is filled in, click Search, then Next.
Between Intersection Hit & Between Intersection Rules
When digging between
intersections, a ticket is
limited to one mile on a
single street.
It can include up to 150
feet in each direction on
any or all intersecting
streets as long as the
names are included in the
locate instructions.
The area shown in blue is
the between intersection
hit. It determines the
utilities to be notified and
has an automatic 200-
foot safety buffer.
The street search box displays when the information you enter does not match our
database. This can include an incorrect county, place, type of place, address range (if
one is entered) street name or street type. For example, we’ve entered 11 Plantation Rd.
in the Community(type of place) in Volusia county, Orange City. Plantation Rd does not
exist. After selecting search, the street search box displays.
The red box tells
you our system
does not
recognize a part
of the information
entered.
USING STREET SEARCH
Step 3 of 6: DIG SITE INFORMATION
USING STREET SEARCH
Step 3 of 6: DIG SITE INFORMATION
Use the search results to
find a match. The system
on “Best Match” did not
find any possibilities.
Select “Adjacent Places”
and then “Search” for
other options.
There is one option, in
Volusia county, Debary
city, that meets all of
the criteria, address,
street, and street type.
Select Use for the
correct option.
USING STREET SEARCH
The system auto
corrected
“Place”.
Address and cross street shown on map,
Volusia county, City of Debary.
Step 3 of 6: DIG SITE INFORMATION
STEP 4 OF 6: MAP
Zooms or shrinks the viewing area
displayed on the map screen.
Left click on the slider to change your view
to state, county or street.
Step 4 of 6: MAP
The IRTH ONE CALL map has three tool bars.
To activate, left click on the icon to use.
NAVIGATION:
GRID SELECTION:
GRID EDITING:
STEP 4 OF 6: MAP – TOOL BARS
Allows you to move the toolbar by
hovering over the icons, left
clicking, and dragging to the
desired location.
Allows you to expand/collapse
the toolbar.
Displays the map legend.
Back: Allows you to move back a step.
Forward: Allows you to move forward a
step.
Select: Allows you to hover over and
point at items in the map. The
information recognized will display.
STEP 4 OF 6: MAP – NAVIGATION
Pan: Activates the ability to move the map north, south, east and west.
• Move your cursor to an opening on the map.
• Click and hold the left mouse button.
• Drag (move) the mouse in any direction. As you drag, the map
moves in that direction.
Draw rectangle: allows you to draw a rectangular shape over a specific
area you want to zoom into.
Zoom full: gives you a full zoom out, displays the entire state of
Florida.
Refresh: allows you to refresh the page.
STEP 4 OF 6: MAP – NAVIGATION
Distance: Allows you to measure from one point to another.
Place your cursor on the starting point of the object to be measured and left
click once to set the first point of the measuring line.
Double click at the end of your measurement. The beginning and ending point
will show a yellow circle.
In the example above, you should have two measurements. The first
measurement is the distance between your two points. The measurement in
parentheses is the total distance measured.
STEP 4 OF 6: MAP – NAVIGATION
Place your cursor on the starting point of the object to be measured & left click
once to set the first point of the measuring line and move in the direction you wish
to travel and/or distance to be measured.
Each time you want to change direction – like on a curve or to follow a road –
click once at that point. Double click when you are done.
The examples above show multiple measurements. The measurement between each
yellow circle is displayed. The measurement in parentheses is the total distance
measured.
Distance: Allows you to measure from one point to another.
STEP 4 OF 6: MAP – NAVIGATION
STREET SEARCH
Use the street tab to
search for a street
name. Enter the
street name.
Click Search
Highlight Best Match.
Click Add to Map
then close search
box.
The location is highlighted in bright pink on the map
Search: allows you to search for multiple items in the map. Click on the tab that
indicates the type of search you want to do.
STEP 4 OF 6: MAP – NAVIGATION
INTERSECTION SEARCH
Use the Intersection tab to
search for an intersection.
Under street name, enter
the intersecting street
names.
Click search.
Highlight Best Match.
Click Add to Map and
close search box.
The location is highlighted in bright pink on the map
STEP 4 OF 6: MAP – NAVIGATION
STEP 4 OF 6: MAP – NAVIGATION
T/R/S include a six mile square area. It is divided into 36, one mile sections. An
example of a TRS is: Township 19 South; Range 30 East; and Section 3.
TRSQ SEARCH
Use the TRSQ tab to
search for an TRS. Enter
the TRS information
Click search.
Highlight Best Match.
Click Add to Map and close
search box.
The location is highlighted
in bright pink on the map.
The location is highlighted in bright pink on the map
Information: Identifies the county, place and city
where the work is to take place.
• Left click the icon on map tool bar to
activate
• Click any area of the map screen
• The layer information box displays.
Push Pins: Marks an area to be used as a
reference point.
STEP 4 OF 6: MAP – NAVIGATION
As stated in previous slides under ticket rules, all dig site locations in blue have a safety
buffer feature of 200 ft. If your dig site location extends beyond the 200 ft, you must
manually select the area using the polygon drawing tools shown above.
Polygon drawing tools allow you to select the exact location where you will be digging.
Members with underground facilities within the area you have manually drawn will be
notified by the system.
Remember, using the push pins or distance ruler does NOT put the dig site on the map.
Allows you to move the toolbar by
hovering over the icons, left
clicking, and dragging to the
desired location
Allows you to expand/ collapse
the toolbar
STEP 4 OF 6: MAP – GRID SELECTION
Yellow mesh: Allows you to define the digsite with an
automatic ¼ mile grid.
STEP 4 OF 6: MAP – GRID SELECTION
Move the cursor to the grid you
want to add and click once on the
background of the grid.
To select more grids, hold down
the Shift key while you click on
the grids.
Polygon: Allows you to draw an unusual shape by selecting points on the
maps.
STEP 4 OF 6: MAP – GRID SELECTION
Move the cursor to the area you
wish to start and click once.
Move in the direction you want to
cover.
Once you have reached a
boundary, you can click one time
to change the direction of the
polygon tool.
Continue drawing shape until
entire area has been covered.
Once shape has been drawn,
double click.
Rectangle: Allows you to choose a rectangle shape, includes 3
measurements, north/south, east/west and diagonal
STEP 4 OF 6: MAP – GRID SELECTION
Move the cursor to the area you wish
to start
Click and hold the mouse while you
drag the mouse in the direction you
wish to cover/measure.
When you get to the desired location,
let go of the mouse click.
Circle: Allows you to draw a circular shape and includes a radius distance.
STEP 4 OF 6: MAP – GRID SELECTION
Move the cursor to the area you
wish to start.
Click and hold the mouse while you
drag the mouse in the direction you
wish to cover/measure.
When you get to the desired
location, let go of the mouse click.
Draw line: Allows you to draw a line, can change direction with single mouse
click.
STEP 4 OF 6: MAP – GRID SELECTION
Move the cursor to the area you
wish to start and click once.
Move in the direction you want to
cover.
Once you have reached the
desired location, double click
(single click will change direction).
Allows you to automatically place a 400-foot radius circle.
Allows you to buffer objects on the map.
Allows you to increase the buffer area around the object you draw.
STEP 4 OF 6: MAP – GRID SELECTION
Move the cursor to the area you wish
to start and click once.
Shape is automatically placed.
Allows you to move the toolbar by hovering over the icons, left clicking, and
dragging to the desired location
Allows you to expand/collapse the toolbar
Edit: Allows you to edit a saved grid
STEP 4 OF 6: MAP – GRID EDITING
Make sure there are no
measurements anywhere on map. To
remove any measurements, click on
the distance icon.
Select any part of the saved grid.
Select to remove grid
Back: Allows you to move back a step.
Save: Allows you to save a drawn grid.
Cut/remove: Allows you to remove a saved grid after selecting the tool.
Discard: Allows you to remove a shape that has been drawn to the map but not yet
saved.
STEP 4 OF 6: MAP – GRID EDITING
Examples of a manual grid when work is being done at an address: working at a school, hospital,
park, shopping center, mall, etc.
STEP 4 OF 6: MAP – USING THE GRID TOOLS
You are digging in Sunshine Park. The
park’s address is 155 Plantation Rd.
Here, there is an address range along
Plantation Rd with only a 200-foot buffer on
both sides of the road.
If the work is taking place
throughout the ENTIRE park, a
manual grid is needed to cover ALL
areas.
STEP 4 OF 6: MAP – USING THE GRID TOOLS
Use the polygon tool to draw
around the park (scope of the work).
Click Save.
The grid now looks like the picture to
the right.
STEP 4 OF 6: MAP – USING THE GRID TOOLS
This is an example of a manual grid when work is being done at an intersection.
In the locate description enter the following: This is 1 of 2
tickets covering the footage on Plantation Rd, on the 2nd
ticket, This is 2 of 2 tickets covering the footage on Alta Vista
St.
Locate description: Locate the entire intersection of
Plantation Rd and Alta Vista St going 300 feet in all
directions.
This description gives you an intersection hit for Plantation
Rd and Alta Vista St. The footage in this example is 300ft in
all directions, therefore, the intersection rule applies and you
will need to request a second ticket for footage exceeding
150ft (Alta Vista St).
To manually grid this intersection,
measure the distance of 300 feet
in both directions on Plantation
Rd. Mark the beginning and the
end points with a push pin.
Use the drawing tool to draw a line
from one push pin to the other.
Click Save and you will see
this shaded area. Follow the
same process to manually grid
Alta Vista St.
STEP 4 OF 6: MAP – USING THE GRID TOOLS
STEP 4 OF 6: MAP – USING THE GRID TOOLS
This is an example of a manual grid when work is being done within a distance of an intersection.
Locate description: Locate on both sides of Plantation Rd from the
intersection of Alta Vista St going 2000ft E.
To manually grid this distance,
measure the distance of 2000 feet E
of Alta Vista St. Mark the beginning
and the end points with a push pin.
Use the drawing tool to draw a line
from one push pin to the other.
Click Save and you will see
this shaded area.
STEP 4 OF 6: MAP – USING THE GRID TOOLS
This is an example of a manual grid when work is being done on undeveloped land. One ticket
may cover up to 1 square mile of undeveloped land and include the r/o/w of one adjacent street.
Locate description: Locate the entire piece of undeveloped land extending 1 mile W
and 1 mile S of the intersection of Dutchmens Bend Rd and Detroit Ter.
To manually grid area, measure the distance of 1 mile W
of Dutchmens Bend Rd & 1 mile S of Detroit Ter. Mark
both points with a push pin. Use the drawing tool to
cover the intersection and include both push pins.
Click Save and you will see
this shaded area.
This is an example of a manual grid when work is being done at an address where streets are not
being shown on the map.
STEP 4 OF 6: MAP – USING THE GRID TOOLS
Locate description:
Locate the entire
property at 1
Sunshine Rd. Cross
street entered is
Florida Rd.
After selecting Search
in Step 3, the
database doesn’t find
an exact address
match.
At this step, you must determine if more searching is necessary to find the location or if the area is
too new to be on the map.
STEP 4 OF 6: MAP – USING THE GRID TOOLS
Select Adjacent
Places first to make
sure you have
entered the correct
place and type of
place.
If this is a new road,
select the Close
option.
STEP 4 OF 6: MAP – USING THE GRID TOOLS
The check box must be checked in order to move to the next step. Select Next.
STEP 4 OF 6: MAP – USING THE GRID TOOLS
The map will be
zoomed to
city/community
view and this is
what you will see.
STEP 4 OF 6: MAP – USING THE GRID TOOLS
Select the Search tool
to find the location.
Select County Wide to
ensure the street is
located within the
county or outside the
adjacent places.
Select Search.
Since Sunshine Rd is not on
the map, search for the cross
street or the next closest
road to the address.
STEP 4 OF 6: MAP – USING THE GRID TOOLS
Enter Florida Rd and
select Search.
Be sure county
wide is selected.
Florida Rd is not
on the map.
Search for the
next closest road
to the address.
STEP 4 OF 6: MAP – USING THE GRID TOOLS
Enter Mansion Blvd and
select Search.
In this example,
there is a match
for Mansion
Blvd. Highlight
the match and
then select Add
to Map.
Select Close.
STEP 4 OF 6: MAP – USING THE GRID TOOLS
Determine where the location of the streets not
shown are located.
Mansion Blvd is displayed in pink.
The entire area must be manually gridded to
notify the correct utility companies.
In this example, the location of Sunshine Rd
and Florida Rd are surrounded by push pins.
STEP 4 OF 6: MAP – USING THE GRID TOOLS
Use the polygon tool to grid the area
within the push pins.
Click Save and you will see
this shaded area.
STEP 4 OF 6: MAP – USING THE GRID TOOLS
This is an example of a manual grid when work is being done from a county line to a given
intersection:
Locate description:
Locate on both sides of
SR 44 (a.k.a W New
York Ave) starting at the
Lake/Volusia county line
going e to Paradise
Dr.(the digsite is
between intersections)
After selecting Search in
Step 3, the database
doesn’t find a match for
the entry, Lake/Volusia
County Line.
The check box must be
checked in order to
move to the next step.
Select next.
Here, the hit is between intersections for all of SR 44. This is because the county line is not
recognized as a starting intersection. A manual grid is needed to cover the distance from the
county line to the given intersection.
STEP 4 OF 6: MAP – USING THE GRID TOOLS
STEP 4 OF 6: MAP – USING THE GRID TOOLS
Select the Search tool
to find the location.
Input the criteria. In this
example, search for
Paradise dr.
Select County Wide.
Select Search.
Highlight the match.
Select Add To Map.
Select Close.
STEP 4 OF 6: MAP – USING THE GRID TOOLS
Paradise Dr is
displayed in pink.
Use a push pin to mark
your start point.
The entire area must be manually gridded to notify the correct utility companies.
STEP 4 OF 6: MAP – USING THE GRID TOOLS
Mark the ending point
(at the county line)
with a push pin.
County line is
highlighted in green.
Determine which
direction you need to
go to reach the
county line.
STEP 4 OF 6: MAP – USING THE GRID TOOLS
Using the draw line
tool ,draw a line
from one push pin to
the other push pin.
Select Save
STEP 4 OF 6: MAP – USING THE GRID TOOLS
The ITE system does not allow a single ticket to cross into another county. As you can see,
your starting point at the county line has been saved differently than it was drawn.
STEP 5 OF 6: START DATE,
PRIORITY, COMMENTS
Do not type in header.
Priority options
Design: must be an
associate member to use
Emergency: must send in
written request for
permissions
Normal: Tickets using the
legal two full business day
waiting period. Call 811 for
anything less than the legal
timeframe.
Suspend until: the start
date is more than 5
business days from the day
you are entering the ticket.
Start date/time (use priority normal if wrong date is
selected)
• Is set to legal time frame
• Use arrows to navigate and change date/time
• Use calendar to make selection
Step 5 of 6: START DATE, PRIORITY, COMMENTS
Remarks Use the Remarks section to list anything that will help the locator
access your job site. Examples include:
• Gate code
• Permit number
• Directions to job site
• Additional contacts
Step 5 of 6: START DATE, PRIORITY, COMMENTS
STEP 6 OF 6: SUMMARY
Tickets are valid for 30
calendar days.
Use the Edit
button to go to a
specific step to
change any
information.
Select Finish.
Step 6 of 6: SUMMARY
Your ticket number is shown in bold. Please write it down.
Create Another Ticket lets you request more locate tickets.
Printer Friendly Version lets you print a copy of the ticket.
Go to Home Page returns you to the home page at www.online811.com
Send Email sends the ticket to the email address you provide.
(If entering a design ticket, you must click send email to receive the design information.)
Step 6 of 6: SUMMARY
The Service Area Name is a list of all members notified of your locate request.
They also receive a text copy of your ticket.
View Map (for viewing purposes only, no changes can be made)
Step 6 of 6: SUMMARY
TICKET SUMMARY
You can search for a single ticket number
by choosing Ticket ID in the drop-down
box. Enter the ticket number and select
Find Ticket.
By selecting Other in the
drop-down box, you are
given several options to
do a search. Enter the
information you wish to
search in the space
provided.
RENEWING TICKETS
The renewal process establishes a traceable
link between the original ticket and subsequent
tickets created for the life history of a locate
ticket. Renew even if the expiration date has
passed.
Renew tickets when excavation will continue
past the expiration date or when locate marks
(paint, flags, stakes) have been destroyed.
Note: Please delete from the ticket any
areas where you have finished excavating.
COPY TICKET
The copy process allows you to use an
existing ticket number to create a new
ticket. The most common reasons why
Copy is used are:
Originally inputting the incorrect
address and a new ticket needs to be
issued (to cancel original you must
contact Sunshine 811).
Doing a locate in the same area as a
ticket created beforehand which may
have been difficult to grid.
TICKET SUMMARY
POSITIVE RESPONSE
Search for a single ticket number
here. Enter the ticket number and
select “Find Ticket.”
The Dig Site Information is displayed along with your Excavator Information.
You can also see the ticket status of ticket number entered.
The Positive Response screen lists each member utility notified by the system, based on your
locate ticket. Within the 2 full business days, the utilities notified are required to enter
responses that tell you whether your dig site is marked, unmarked and the reason why, or
clear. Compare what the member entered with what you see at the jobsite. If they don’t match
contact the member directly for clarification or call Sunshine 811 to issue a 2nd notice.
POSITIVE RESPONSE
POSITIVE RESPONSE
REPORTS
Hover over the Word “Report” and
select Service Areas Emergency
Contact.
Left click on the county you want
and click Search.
This is the emergency contact report generated (Code, Name, Contact
Name, Phone number). You can also use this list to see if a utility
company is in a particular area.
REPORTS
LOGGING OUT
When all tickets have been entered, select Logout.