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CUSTOMER SERVICESOFTWARE DESIGN

Name: CDS LIGHT

Purpose: Efficient leaders

Design No: 792285/2010

Sometimes the small size of a Customer Service, the reduced opening hours or the reduced number of customers could be an obstacle in introducing a queue management system.

Sometimes a Customer Service uses a small budget for it´s operation and that makes impossible the investment in a queue management system.

Sometimes the ticketing doesn´t fit into a Customer Service´s business policy.

The customer service software does not require neither ticket dispenser terminal nor displays, it´s an economic solution and preserves the personal character in the relationships.

ONLINET CDS LIGHT

Efficiency guaranteed!

Small sized Customer Service, modest budget or a personalized customer relationship

cannot be obstacles to efficiency.

Small Customer Services

BIG results!

0110-1001-0011-0001-10000010-0111-11

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Features andadvantages

Recommendation Banks, Building Societies

Insurance companies

Telecommunication companies

Mobile, internet, cable tv service suppliers

City and District Councils, Registry offices,

Tax, Custom and Revenue Offices

Public utility companies

Post offices

Embassies, Consulates

Governmental institutions

Solicitor and Notary Public offices

Malls, Supermarkets,

Store chains

Healthcare institutions

Educational institutions

Real estate agencies

Conference and sport centers

Size doesn´t matter

CDS LIGHT

Money saving efficiency

CDS LIGHT

Personal customer relations

CDS LIGHT

The size of some Customer Services makes impossible the usage of queue management systems. The software does not require a ticket dispenser or displays. However, using the software, the activity of a branch can be monitored and it´s data is registered in the statistics*, as in case of the Customer Services using a classic queue management system.

The software is the most economic Customer Service solution, as it doesn´t require a ticket dispenser, displays and physical installation. The lack of hardware components, makes easier the investment in a Customer Service system. As the system has many of the features provided by a classic queue managemnt system, the quality of service can be increased significantly.

If a Customer Service´s business policy includes the personal greeting and guiding of customers, keeping in the whole service process a personal character, the

software is the ideal choice. Makes the daily work more transparent and efficient in a discreet way, without issuing tickets.

*Except data related directly to ticket dispensers, like waiting times

CDS LIGHT Customer Service software

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Technicalspecification Log-in and out Customer calling Transfer of and close of customers

Priority managementClose of service

Service time measureAlerts on overpassing preset limits

Change of service Staff break management

Access rights management Region management and display in the statistics

Statistics for a specific day or a period of timeReal-time branch and desk information Display of selected services distributionDisplay of desk status within a branch Display of logged-in staff statusDisplay of service timesWeb-based, central configuration and statistics

Record of service resultsBetter follow-up on customer history and data Registering notes regarding the service

Automatic staff log-in Special customer distribution management

ONLINET CDS BASICBasic module

ONLINET CDS MANAGERMonitoring and statistics module

ONLINET CDS CLOSING CODES Closing codes module

ONLINET CDS AUTOMAT Automated tasks module

Processor: 2GHz Core Duo

Memory: 2 GB RAM

Storage: 40 GB HDD or

16 GB CF card*

Mainboard: with LAN connection

Operating system: Windows XP / XP Embedded / 7

* In case of Windows Embedded

ONLINET CDS LIGHT system requirements:

ONLINET CDS LIGHT software modules

CDS LIGHT Customer Service software

Physical directing and call of customers Measuring waiting timesWe recommend:

Digital poster Interactive window display Information & Self-service kioskWe recommend:

Asking clients for giving feed-back Statistics of feed-backsWe recommend:

Issuing tickets

Queue Management Systems

Digital Signage solutions

ONLINET CDS FEED-BACK software and kiosk

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Consulting Site survey, planning Installation, commissioning, training Maintenance, remote support, repairs Operation, statistics and data analysis Custom development and design Integration to existing CRM or Front-Office systems

Accessories andoptions

Relatedsolutions

Relatedservices

WarrantyBenefit from our service and receive free version upgrades and free maintenance and support for your software.In case of a continuos support:

SAS (Software Application Support)

LIFETIME WARRANTY.

CDS DESK Staff software terminal - customer calling (manual or automated) - customer transfer (desk, service, member of staff) - start and finish of service - registration of the result of service with closing codes - change of service at desk - managing waiting list and VIP customers - managing breaks - alerts in case of overpassing preset limits

CDS BOOKING Appointment booking software. The customers can book appointments on different platforms to a spe- cific branch, service, date and time. Platforms can be individual or combined. - BOOKING-O: online, internet booking module - BOOKING-S: SMS or text booking module* - BOOKING-T: phone booking module

CDS SMS Customer notifier before calling. The software module* makes possible for those clients who has to wait, to register their mobile number, in order to not sit and wait in the Customer Service. Before calling, the customer receives a text message with a notification to return to the Customer Service.

CDS MEETING Meeting room occupancy display application. Makes possible the display of current and forecast occupancy information for meeting rooms.**

* Requires GSM adaptor (hardware) ** Requires LCD screen(s)

CDS LIGHT Customer Service software