Date post: | 22-Apr-2015 |
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Business |
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Oops!I didn’t mean it to come out
that way!
(a.k.a “How to spend more time getting what you want and less time arguing over what you didn’t.”)
Scott “Q” MarcusCRP, www.ThisTimeIMeanIt.com707.442.6243Facebook.com/ThisTimeIMeanIt@ThisTimeIMeanIt
22
Your AttitudeYour Attitude 79%79%
32
Co-Workers’Co-Workers’
3
52%52%
424
Others’Others’ 31%31%
5 Your comments are welcomed: [email protected] • www.ThisTimeIMeantIt.com
Attitude
Feelings Beliefs
6 Your comments are welcomed: [email protected] • www.ThisTimeIMeantIt.com
Response
Feelings
Experience(Observations)Biology
Attitude
7 Your comments are welcomed: [email protected] • www.ThisTimeIMeantIt.com
NoiseNoise
Conflict Cycle
ExpectationsExpectations
ResolutionResolution
Follow UpFollow Up
CALMCALM
8 Your comments are welcomed: [email protected] • www.ThisTimeIMeantIt.com
Support vs. Saving
• Can I help?
• Want my help?
• Do I want to help?
9 Your comments are welcomed: [email protected] • www.ThisTimeIMeantIt.com
Appropriate
Questions
Open
ClosedConfirmat
ion
Inquiry
10 Your comments are welcomed: [email protected] • www.ThisTimeIMeantIt.com
Well Meaning
• Recognize
• Reflect
• Redirect
11 Your comments are welcomed: [email protected] • www.ThisTimeIMeantIt.com
Disarming
L isten
A pologize (Acknowledge)
S olve
T hank
L
A
S
T
L
A
S
T
Think “LAST”
12
1. Intention
Your comments are welcomed: [email protected] • www.ThisTimeIMeantIt.com
Getting What You
Want
2. Priming
3. Questioning
4. Listening
5. Clarifying
6. Suggesting
7. Thanking
13 Your comments are welcomed: [email protected] • www.ThisTimeIMeantIt.com
• Begin with “I”• No Interruptions• No Denials• No Cross Complaints
Fair Fighting
Oops!I didn’t mean it to come out
that way!
Scott “Q” MarcusCRP, www.ThisTimeIMeanIt.com707.442.6243Facebook.com/ThisTimeIMeanIt@ThisTimeIMeanIt
Scott would love to work with YOU:
•Trainings•Webinars•Workshops •Keynotes•Coaching
Contact him for more information
Book Scott Today for any event within a year and get a $847 consulting & product
package free!