Date post: | 07-Aug-2015 |
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Presentations & Public Speaking |
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Recommendation : Opportunities for All- innovative approach to flexible opening hours
3 Libraries Offaly◦Banagher– Small community library◦Tullamore – Busy County Town Library
Sligo◦Tubbercurry – Medium size Community
Library
Background
Grant funding provided by DECLG◦RFID◦Technological solution◦Cashless solution
2 levels of Service ◦Full services with staff – normal opening
hours
◦Reduced Services with no staff – extended hours
Pilot
Normal working hours Information services Support users Develop community engagement Programming/E Learning Children's services Local studies
Full services: Library Staff
Every day opening 08.00-22.00 Self service ◦Access to library via automated door and pin
number◦Check in check out materials◦Print, photocopy◦Study◦Meetings◦ Internet/WIFI◦Cashless◦Security backup
Reduced Services with no staff
Tullamore Central Libary
Photocopy, Print, Scan and mobile printing
Library card and pin – access building
Self service logon to Internet and WIFI
Cashless Library during Open Library Hours
Banagher◦ 21% of members - Open Library members (110 ) ◦ 1000 visits (31% of overall visits during Open Library
hours)◦ 744 Loans (13% of overall loans during Open Library hours)
Tullamore◦ 5% of members - Open Library members (320) ◦ 3500 vists (11% of overall visits during Open Library hours)◦ 952 Loans (3% of overall loans during Open Library hours)
Tubbercurry ◦ 464 visits ◦ 65 members
Usage 2015
FeedbackGreat service, very quiet
and convenient, especially on Sundays
“Best initiative by Tullamore Council ”
Fantastic service, we’re so lucky”
“Great idea, means we can access the facility at all sorts of odd hours –
all very happy”
“Great resource, and an example for others”“Lovely to be able to
come in after hours and relax – no rush!”
Automatic doors. Access control Discreet security cameras. RFID Self service technology Automated lighting and public announcements Automated locking and unlocking of entrances Automated starting and shutting down of pcs Emergency number – access to call out service Support from ICT section and Suppliers
Technology
Security Emergencies – Digital signage CCTV- Voice Activation (burglar and Fire alarms) Toilet access Staff desk Cashless Terms and Conditions –signed contract Access restrictions◦ over 18◦ Account up to date and no fines◦ Terms and conditions –signed
Risk Assessment
Open Libraries - freedom to use the library at the hours that suit users best. ◦Commuters, families, community meetings etc
Increased efficiencies ◦Staff released from mechanical tasks to more
user-focused and enhanced library service during staff hours
Increased user satisfaction levels, visitor rates and numbers of loans.
Benefits
Strengthen the prominence of the library service in the local community by providing a town’s only non-commercial, in-door meeting place, welcoming to all and open daily from early morning to late evening.
Communities - greater ownership of their local library and a sense of greater community protection of the library space and services.
Opportunities