Opening sessionOpening session

Q4 2008 Q2 2009Q1 2009 Q3 2009 Q4 to date

... plus 2 RSLs and 1 Council subject to contract

Growth in Customer BaseGrowth in Customer Base

COVALENT CUSTOMER NUMBER AS AT NOVEMBER 11 STANDS AT 163! BREAKING NEWS

•Customer #150 (Liverpool Mutual Homes)

• 20,000+ registered users

• 1K day..... (also known as “Over 1,000 unique logins in a single day”)

Key Milestones 2009Key Milestones 2009

Financial RecordFinancial Record

Planet Earth

Covalent’s business goal....Covalent’s business goal....

Global Market Leader, Performance Management software

UK Public Sector

Councils

NHS

Housing Associations

FE Colleges

Other PS

USA Public Sector

Rest of World Public Sector

CouncilsHousing AssociationsHealthcare

AustraliaBrazilIndiaS. AfricaNetherlands

How will we achieve that?How will we achieve that?

1. Best Product on the market functionality, usability, reliability

2. Best customer service

3. Deepest Expertise

4. High usage levelsConference – SCHOOLSAlert!

Sept 2003 (V1)

KPIs

2003

June 2004 (V1.2)

Actions

2004

Oct 2005 (V2)

Risks

2005

Oct 2006 (V6.3)

Models

2006

Web PubJan 2007

(V7)

2007

FeedbackJuly 2008

(V8.2)

2008

Jan 2009 (V9)

Strat Maps

2009

91%

10%16%

51%

10%

86%92%

% of customers with each module (Nov 2009)

Best Product – Functional BREADTHBest Product – Functional BREADTH

Conference – V9.3 & V10 PreviewsAlert!

Best Product – Feature DEPTHBest Product – Feature DEPTH

V8.0 25 58 59 98

V8.2 21 60 65 170

V9.0 42 109 111 226

V9.1 10 48 19 44

V9.2 46 152 157 179

Enhancements Bugs # IssuesIncluded resolved

# IssuesIncluded resolved

Conference – Enhancements Process

Alert!

Best Product – QualityBest Product – Quality

Bugs found in testing 110 390 600 492

FP0 fixed after preview release 29 20 36 15

Bugs found in test : FP0 3:1 19:1 16:1 32:1

Bugs found after preview release 83 78 130 75

Bugs found in test: 3:2 5:1 5:1 7:1 Bugs post release

Deepening Expertise, by SectorDeepening Expertise, by Sector

Regional / Sector USER GROUPS

Market Research / Intell tracking

Best Practice Transfer Conference – Enhancements SHOWCASES

Alert!

Conference – BREAKOUTSAlert!

Let the show begin.........