OpenLane Performance Wizard User's Guide - 7800-A2-GB28-70

OPENLANE�PERFORMANCE WIZARD�

USER’S GUIDEDocument No. 7800-A2-GB28-70

March 1999

Printed on recycled paper

A 7800-A2-GB28-70March 1999

Copyright � 1999 Paradyne Corporation.All rights reserved.Printed in U.S.A.

Notice

This publication is protected by federal copyright law. No part of this publication may be copied or distributed,transmitted, transcribed, stored in a retrieval system, or translated into any human or computer language in any formor by any means, electronic, mechanical, magnetic, manual or otherwise, or disclosed to third parties without theexpress written permission of Paradyne Corporation, 8545 126th Ave. N., Largo, FL 33773.

Paradyne Corporation makes no representation or warranties with respect to the contents hereof and specificallydisclaims any implied warranties of merchantability or fitness for a particular purpose. Further, Paradyne Corporationreserves the right to revise this publication and to make changes from time to time in the contents hereof withoutobligation of Paradyne Corporation to notify any person of such revision or changes.

Changes and enhancements to the product and to the information herein will be documented and issued as a newrelease to this manual.

Warranty, Sales, and Service Information

Contact your local sales representative, service representative, or distributor directly for any help needed. Foradditional information concerning warranty, sales, service, repair, installation, documentation, training, distributorlocations, or Paradyne worldwide office locations, use one of the following methods:

� Via the Internet: Visit the Paradyne World Wide Web site at http://www.paradyne.com

� Via Telephone: Call our automated call system to receive current information via fax or to speak with a company representative.

— Within the U.S.A., call 1-800-870-2221

— Outside the U.S.A., call 1-727-530-2340

Document Feedback

We welcome your comments and suggestions about this document. Please mail them to Technical Publications,Paradyne Corporation, 8545 126th Ave. N., Largo, FL 33773, or send e-mail to [email protected]. Includethe number and title of this document in your correspondence. Please include your name and phone number if youare willing to provide additional clarification.

Trademarks

All products and services mentioned herein are the trademarks, service marks, registered trademarks or registeredservice marks of their respective owners.

i7800-A2-GB28-70 March 1999

Contents

About This Guide� Document Purpose and Intended Audience v. . . . . . . . . . . . . . . . . . . . . . . . .

� Document Summary v. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

� Product-Related Documents vi. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

� Reference Documents viii. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

1 Getting Started with the Performance Wizard� What is the OpenLane Performance Wizard? 1-1. . . . . . . . . . . . . . . . . . . . . . .

� New Features 1-2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

� Read Before Installing 1-2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Verifying Supported Operating Platforms 1-2. . . . . . . . . . . . . . . . . . . . . . .

Checking Hardware Requirements 1-3. . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Installing the Java Runtime Environment 1-3. . . . . . . . . . . . . . . . . . . . . . .

Integrating with OpenView or NetView 1-4. . . . . . . . . . . . . . . . . . . . . . . . . .

Using Default Paths 1-4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

� Installing the Performance Wizard 1-5. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Installing on Solaris, HP-UX, and AIX 1-5. . . . . . . . . . . . . . . . . . . . . . . . . .

Installing on Windows NT and Windows 95 1-6. . . . . . . . . . . . . . . . . . . . .

� Starting the Performance Wizard 1-7. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Starting on Solaris, HP-UX, and AIX 1-8. . . . . . . . . . . . . . . . . . . . . . . . . . .

Starting on Windows NT or Windows 95 1-9. . . . . . . . . . . . . . . . . . . . . . . .

� Installation Troubleshooting 1-10. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

� Using the License Key 1-10. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

� Upgrading the Performance Wizard 1-11. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

� Removing the Performance Wizard 1-11. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Removing from Solaris, HP-UX, or AIX 1-11. . . . . . . . . . . . . . . . . . . . . . . . .

Removing from Windows NT or Windows 95 1-12. . . . . . . . . . . . . . . . . . . .

� Setting Up the Web Server (for SLM Reports Only) 1-12. . . . . . . . . . . . . . . . . .

Setting Up the Apache Web Server 1.2.5 on HP-UX 10.20 1-13. . . . . . . .

Setting Up the Apache Web Server on Solaris and AIX 1-16. . . . . . . . . . .

Setting Up the Apache Web Server on Windows NT/Windows 95 1-19. .

Verifying the Apache Web Server Setup 1-21. . . . . . . . . . . . . . . . . . . . . . . .

Contents

ii 7800-A2-GB28-70March 1999

2 Using the Navigation Wizard� Displaying the Navigation Wizard 2-1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

� Accessing Components and Menus 2-2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Components of the Navigation Wizard 2-3. . . . . . . . . . . . . . . . . . . . . . . . .

Menus within the Navigation Wizard 2-3. . . . . . . . . . . . . . . . . . . . . . . . . . .

� Performing Tasks Using the Navigation Wizard 2-4. . . . . . . . . . . . . . . . . . . . . .

� Managing the Device Display Area 2-5. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Populating the Device Display Area 2-5. . . . . . . . . . . . . . . . . . . . . . . . . . .

Selecting Devices for Operations 2-6. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Updating Device Configuration Information 2-9. . . . . . . . . . . . . . . . . . . . .

Deleting Devices 2-10. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Locating Devices 2-11. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

� Setting FrameSaver Options 2-12. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Managing PVC Connections 2-12. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Setting Frame and Burst Ranges 2-15. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

� Displaying Real Time Charts 2-16. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Setting the Real Time Polling Frequency 2-17. . . . . . . . . . . . . . . . . . . . . . .

Launching a Real Time Chart 2-18. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

� Displaying Historical Charts 2-20. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Starting and Stopping the Historical Daemon 2-20. . . . . . . . . . . . . . . . . . . .

Enabling or Disabling Historical Data Collection for a Device 2-21. . . . . .

Launching a Historical Chart 2-23. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

� Using the Service Level Management (SLM) Reports 2-25. . . . . . . . . . . . . . . .

� Starting Diagnostic Tests 2-25. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

� Accessing the NetScout Manager Plus 2-26. . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Setting the Path to the NetScout Manager 2-26. . . . . . . . . . . . . . . . . . . . . .

Starting NetScout Manager 2-26. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Contents

iii7800-A2-GB28-70 March 1999

3 Using Real Time Charts� What is a Real Time Chart? 3-1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

� Accessing and Launching Real Time Charts 3-2. . . . . . . . . . . . . . . . . . . . . . . .

� Viewing a Real Time Chart 3-2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

� Managing Real Time Charts 3-5. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Polling Devices 3-5. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Specifying a Graph Format 3-6. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Querying a Point on a Graph 3-6. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Printing a Chart to File or Printer 3-7. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Zooming Into and Out of a Graph Portion 3-7. . . . . . . . . . . . . . . . . . . . . . .

Selecting Other Chart Types and Displaying 3-7. . . . . . . . . . . . . . . . . . . .

Modifying PVC Throughput Displays 3-8. . . . . . . . . . . . . . . . . . . . . . . . . . .

Handling FrameSaver SLV NNI PVC Displays 3-8. . . . . . . . . . . . . . . . . . .

Understanding Variable Information 3-9. . . . . . . . . . . . . . . . . . . . . . . . . . . .

Obtaining Help 3-10. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4 Using Historical Charts� What is a Historical Chart? 4-1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

� Accessing Historical Charts 4-1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

� Viewing Historical Charts 4-2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

� Managing Historical Charts 4-3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Specifying a Graph Format 4-3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Querying a Point on a Graph 4-3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Printing a Chart to File or Printer 4-4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Zooming Into and Out of a Graph Portion 4-4. . . . . . . . . . . . . . . . . . . . . . .

Obtaining Help 4-4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

5 Creating Service Level Management (SLM) Reports� What are Service Level Management (SLM) Reports? 5-1. . . . . . . . . . . . . . .

� Managing SLM Reports 5-2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Using the User History Poller Daemon 5-2. . . . . . . . . . . . . . . . . . . . . . . . .

Discovering FrameSaver SLV Units 5-3. . . . . . . . . . . . . . . . . . . . . . . . . . . .

Using the SLM Report Administration Web-Based Interface 5-3. . . . . . .

Saving Polling Data 5-5. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

� Viewing SLM Reports 5-6. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Contents

iv 7800-A2-GB28-70March 1999

6 Performing Diagnostic Tests� What are Diagnostic Tests? 6-1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

� Accessing Diagnostic Tests 6-2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Accessing from the Navigation Wizard 6-2. . . . . . . . . . . . . . . . . . . . . . . . .

Accessing from OpenView 6-3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

� Using Diagnostic Tests 6-3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Diagnostic Tests Menus 6-4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

� Using Loopback Modes 6-7. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Types of Loopback Modes 6-7. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Examples of Loopback Tests 6-9. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Starting a Loopback Test 6-11. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Unselecting or Stopping Loopback Tests 6-13. . . . . . . . . . . . . . . . . . . . . . .

Using Loopback Up and Down Codes 6-13. . . . . . . . . . . . . . . . . . . . . . . . . .

� Using Pattern Tests 6-14. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Starting and Stopping a Pattern Test on a Device 6-15. . . . . . . . . . . . . . . .

Starting and Stopping a Pattern Test on a DLCI 6-16. . . . . . . . . . . . . . . . .

� Performing a DLCI Connectivity Test 6-17. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

� Monitoring and Obtaining Status 6-18. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Using the Status Display Area 6-18. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Obtaining Status through Color 6-20. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Performing a Lamp Test 6-20. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Obtaining EIA Lead Status 6-21. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Resetting the Device 6-22. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

� Customizing Diagnostic Tests 6-22. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Enabling Quick Loopback Tests 6-22. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Setting a Test Timeout Period 6-23. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Managing Polling Intervals 6-24. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Managing the Display of Warning Messages 6-25. . . . . . . . . . . . . . . . . . . .

Handling Log Messages 6-25. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

� Obtaining Performance Statistics 6-26. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

� Getting Online Help 6-27. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

� Error and Status Messages A-1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

A Messages

Glossary

Index

v7800-A2-GB28-70 March 1999

About This Guide

Document Purpose and Intended Audience

The OpenLane� Performance Wizard� Version 4.0 provides you with a set oftools that you can use to monitor, analyze, test, and troubleshoot various networkdevices.

This manual is intended for use by Network Administrators and ServiceProviders. It describes how to install and use the Performance Wizard on avariety of operating platforms.

Document Summary

Section Description

Chapter 1 Getting Started with the Performance Wizard. Providesinstructions on installing and running the PerformanceWizard on a variety of operating platforms.

Chapter 2 Using the Navigation Wizard. Describes how to how tomaintain the Performance Wizard and navigate to thevarious components.

Chapter 3 Using Real Time Charts. Describes how to create,launch, and manage real time reports.

Chapter 4 Using Historical Charts. Describes how to create,launch, and manage historical charts.

Chapter 5 Creating Service Level Management (SLM) Reports.Describes how to generate web-based historicalreports for FrameSaver SLV 9124 and 9624 devicesonly.

Chapter 6 Performing Diagnostic Tests. Describes how to performDiagnostic Tests on FrameSaver 9120, 9124, 9620,and 9624 devices only.

Appendix A Messages. Describes status and SNMP errormessages.

About This Guide

vi 7800-A2-GB28-70March 1999

Section Description

Glossary Defines acronyms and terms used in this guide.

Index Lists key terms, acronyms, and concepts inalphabetical order.

Product-Related Documents

Document Number Document Title

582-510-100 ACCULINK Access Controller Reference Guide

3150-A2-GB21 ACCULINK 315x Channel Service Unit Operator’sGuide

3160-A2-GB21 ACCULINK 3160, 3161, 3164, and 3165 DataService Unit/Channel Service Unit Operator’s Guide

3170-A2-GB20 ACCULINK 317x E1 Data Service Unit /ChannelService Unit Operator’s Guide

3350-A2-GB20 ACCULINK 3350 E1 Network Termination UnitOperator’s Guide

3360-A2-GB20 ACCULINK 336x E1 Network Termination UnitOperator’s Guide

5216-A2-GN10 Hotwire 5216 Remote Termination Unit (RTU)Customer Premises Installation Instructions

5246-A2-GN10 Hotwire 5246 Remote Termination Unit (RTU)Customer Premises Installation Instructions

5446-A2-GN10 Hotwire 5446 RTU Customer Premises InstallationInstructions

5620-A2-GN10 Hotwire 5620 RTU Customer Premises InstallationInstructions

6310-A2-GN10 Hotwire 6310 MVL Modem Customer PremisesInstallation Instructions

7110-A2-GB20 Model 7110 T1 DSU/CSU User’s Guide

7112-A2-GB20 Model 7112 T1 DSU/CSU with Internal Ethernet LANAdapter User’s Guide

7610-A2-GB20 Model 7610 SNMP DSU User’s Guide

7612-A2-GB20 Model 7612 SNMP DSU with Internal Ethernet LANAdapter User’s Guide

8000-A2-GB20 Hotwire DSLAM for 8540 and 8546 RADSL CardsUser’s Guide

8000-A2-GB21 Hotwire DSLAM for 8540 and 8546 RADSL CardsNetwork Configuration Guide

About This Guide

vii7800-A2-GB28-70 March 1999

Document Number Document Title

8000-A2-GB26 Hotwire DSLAM for 8310 MVL and 8510 RADSLCards User’s Guide

8000-A2-GB27 Hotwire DSLAM for 8310 MVL and 8510 RADSLCards Network Configuration Guide

8000-A2-GB90 Hotwire 8100/8200 Interworking Packet Concentrator(IPC) User’s Guide

8775-A2-GB20 Hotwire 8775 M/SDSL Termination Unit User’s Guide

9024-A2-GB20 FrameSaver SLV 9x24 User’s Guide

9028-A2-GB20 FrameSaver 9028 Compression Unit User’s Guide

9121-A2-GB20 FrameSaver 9120 User’s Guide

9121-A2-GH30 FrameSaver 9120 Technical Reference

9161-A2-GH30 Model 916x/926x T1 Access Mux TechnicalReference


9621-A2-GH30 FrameSaver 9620 Technical Reference


Contact your sales or service representative to order additional productdocumentation.

Most Paradyne documents are also available on the World Wide Web at:

http://www.paradyne.com

Select Service & Support → Technical Manuals

See the DSL Sourcebook and FrameSaver Sourcebook for more informationabout services, applications, and network deployment.

About This Guide

viii 7800-A2-GB28-70March 1999

Reference Documents

Black, Ulysses. Network Management Standards. The OSI, SNMP and CMOLProtocols. New York, NY: McGraw-Hill, 1992. (ISBN 0-07-005554-8)

Comer, Douglas. Internetworking with TCP/IP: Principles, Protocols, andArchitecture, Volume 1. New York, NY: Prentice-Hall, 1991. (ISBN 0-13-468505-9)

IBM. NetView for AIX Installation and Configuration, Version 4, DocumentNumber: SC31-8163: International Business Machines, 1992, 1995

McCloghrie, K., Rose, M.T., Management Information Base for NetworkManagement of TCP/IP-based Internets. RFC 1156, March 1991

Rose, M.T., The Simple Book: An Introduction to Management of TCP/IP-basedInternets. Englewood Cliffs, NJ: Prentice-Hall, 1994 (ISBN 0-13-177254-6)

Rose, M.T., The Simple Times: The Bi-monthly Newsletter of SNMP Technology, http://www.simple-times.org/pub/simple-times/issues

1-17800-A2-GB28-70 March 1999

Getting Started with thePerformance Wizard

1What is the OpenLane Performance Wizard?

The OpenLane� Performance Wizard� Version 4.1 provides you with a set oftools that you can use to monitor, analyze, test, and troubleshoot various networkdevices. Using the Performance Wizard, you can:

� Obtain real time and historical data on various network devices. Allinformation collected is compiled into charts, based on chart type, and theinformation is viewable as graphs.

Use these charts to monitor, analyze, and troubleshoot networks that useFrame Relay, T1, DDS, DSL, MVL network devices, and other networkdevices that support MIB-2 Frame Relay Transmission (RFC-1315), DS1Transmission (RFC-1406), DS-3 Transmission (RFC-1407), Frame RelayServices (RFC-1604) MIB variables, and Paradyne Enterprise MIBs.

� Create and deliver to customers Web-based historical reports, in the form oftables, that provide service level accounting and verify quality of services.

Web-based reports are available for FrameSaver� SLV 9124, 9126, 9128,9624, and 9820 devices only.

� Perform Diagnostic Tests that enable you to check the integrity andperformance of network devices, and to some extent, the network itself.Available tests include the ability to run loopback and pattern tests, as well asperform a Lamp Test, Connectivity Test, or check EIA Leads Status.

This feature is available for FrameSaver SLV 9120, 9124, 9620, and 9624devices only.

This chapter provides you with the information you need to install and start thePerformance Wizard application on a variety of operating platforms.

Getting Started with the Performance Wizard

1-2 7800-A2-GB28-70March 1999

New Features

The Performance Wizard Version 4.1 product offers several new enhancements:

� Support for FrameSaver Service Level Verifier (SLV) devices:

— FrameSaver SLV 9126 T1 Access Unit (Remote site with BRI DialBackup)

— FrameSaver SLV 9128 T1 Access Unit (Central site with PRI DialBackup)

— FrameSaver SLV 9820 (Remote site) and 9820-C (Central site)

� Circular files for RMON-based on User History (UH) device data for theWeb-based SLM Reports. An additional User History polling parameterallows the SLV Administrator to specify the maximum number of days worthof polled data to store.

� Navigation Wizard collects the following additional device parameters:

— Device Serial Number

— Alternate Firmware Version

� Display of current round-trip latency in the real-time PVC Data DeliveryAnalysis display

Read Before Installing

Before you install the Performance Wizard, read this document to ensure thatyour operating system and environment meet the necessary prerequisites. Thefollowing sections discuss how to access the Performance Wizard product, andprovide details on what you need to install and run the Performance Wizardapplication.

� Checking Hardware Requirements

� Verifying Supported Operating Platforms

� Installing the Java Runtime Environment

� Integrating with OpenView or NetView

Verifying Supported Operating Platforms

The Performance Wizard can be installed on the following platforms:

� Solaris 2.5.1 or 2.6

� HP-UX 10.20

� AIX 4.1 or 4.2

� Windows NT 4.0

� Windows 95


1-37800-A2-GB28-70 March 1999

Checking Hardware Requirements

The recommended hardware configuration for the Performance Wizard is asfollows:

� 233 Mhz CPU

� 64 MB RAM

� 3 MB free disk space, plus variable requirements for data collection.Performance Wizard uses between:

— 8 MB and 16 MB of virtual memory per user interface session

— 4 MB and 6 MB of virtual memory if historical data collection is enabled

The minimum hardware configuration for the Performance Wizard is as follows:

� 133 Mhz CPU

� 32 MB RAM

� 3 MB free disk space, plus variable requirements for data collection

Out-of-memory errors may indicate a need to increase the amount of RAM or thesize of the virtual memory swap space on your system.

Installing the Java Runtime Environment

The Java Runtime Environment (JRE) must be installed on your platform and theJRE executable must be in your PATH before you can install the PerformanceWizard. The following are the supported JREs:

� Solaris requires JRE Version 1.1.6

� HP-UX requires JRE Version 1.1.6

� AIX requires JRE Version 1.1.6

� Windows NT and Windows 95 require JRE Version 1.1.6

To determine if the JRE is installed on your system, open a command promptwindow and type the following command:

jre

or for HP-UX: jre -version

If the JRE is installed, a message similar to the following is displayed:

Java(tm) Runtime Loader Version 1.1.6Usage: jre [-options] classname [arguments]


1-4 7800-A2-GB28-70March 1999

If you do not receive a similar message, consult the documentation for youroperating platform to ensure that� �� JRE executable� has been included in yourPATH. Should you need to install the JRE, you can download the software from asite on the World Wide Web that is applicable to your operating system. At thetime of this writing, the Web sites are as follows:

� For Solaris, Windows NT, and Windows 95:

http://www.javasoft.com/products/jdk/1.1/jre

� For AIX:

http://www.ibm.com/java/jdk/download/

� For HP-UX:

http://www.hp.com/esy/technology/jdk/products/software.html

Integrating with OpenView or NetView

The Performance Wizard can optionally be integrated with Hewlett Packard (HP)OpenView (herein referred to as OpenView) or NetView, depending on youroperating platform. Integrating with OpenView or NetView gives you the option ofstarting the Performance Wizard, launching Real Time charts, or startingDiagnostic Tests from within these applications.

The following are the operating platforms and versions of OpenView or NetViewthat are compatible with the Performance Wizard:

� Solaris and HP-UX with HP OpenView Version 5.0

� AIX with NetView/AIX Version 4.1 and 5.1

� Windows NT and Windows 95 with HP OpenView Professional Suite D.03.01

OpenView or NetView must be installed on your system, but not running, if youwant to integrate OpenView or NetView with the PerformanceWizard.

Using Default Paths

You must accept the defaults if you want to integrate the Performance Wizardwith OpenView or NetView. If the default destination is used, integrating withOpenView or NetView occurs automatically during the installation. Defaults pathsare:

� For Solaris and HP-UX:

/opt/OV/pdn/PerfWiz

� For AIX:

/usr/OV/pdn/PerfWiz

� For Windows 95/NT:

c:\pdn\PerfWiz


1-57800-A2-GB28-70 March 1999

Installing the Performance Wizard

The Performance Wizard software can be installed from CD-ROM or downloadedfrom the World Wide Web, then installed on any of the supported platforms. TheWorld Wide Web site download location is:

http://www.paradyne.com/perfwizard

The Performance Wizard Web site provides you with installation instructions,product information, and details on product updates. The following sectionsdiscuss how to install the Performance Wizard on your operating platform.

Installing on Solaris, HP-UX, and AIX

With the exception of handling the distribution media, the steps used to install thePerformance Wizard on Solaris, HP-UX, and AIX are the same whether or notyou are installing from the World Wide Web or from CD-ROM.

If you plan to use the Web-based SLM reports component of the PerformanceWizard, you must also download and configure the Apache Web Server asdescribed in Setting Up the Web Server (for SLM Reports Only) on page 1-12.

� Procedure

To install on Performance Wizard Solaris, HP-UX, or AIX:

1. Ensure that a previous version of the Performance Wizard is not running. Ifyou are performing an upgrade, see Upgrading the Performance Wizard onpage 1-11.

2. Ensure that OpenView or NetView is installed on your system, but notrunning, if you want to integrate either product with the Performance Wizard.

3. Set server access control (not needed for HP-UX).

xhost +

4. Change to superuser.

su root

5. Access the install program.

In this procedure, /tmp/ represents the absolute pathname of thedownloaded file.

— If you are accessing the software from the World Wide Web, downloadthe setup.sh file from the Performance Wizard Web site into adirectory. Ensure that the setup.sh file is executable.

chmod +x /tmp/setup.sh

— If you are accessing from CD-ROM, mount the CD as specified for youroperating platform.


1-6 7800-A2-GB28-70March 1999

6. Execute the setup program.

— If you downloaded the software from the World Wide Web, enter acommand line similar to the following:

./tmp/setup.sh

— If you are loading from CD-ROM, enter a command line similar to:

./cdrom/setup.sh

7. Select the JRE that you want to use.

The setup program detects all installed JREs that are in your default path.This list is presented to you during the installation. You must select the JRE(not JAVA). If this file is not located, you are prompted to enter the full path.Enter a command line similar to the following:

/local/java/bin/jre

8. Follow the prompts displayed by the setup program. The setup programdisplays a default destination for the program files.

To continue, refer to Starting the Performance Wizard on page 1-7.

Installing on Windows NT and Windows 95

With the exception of the distribution media of World Wide Web vs. CD-ROM, thesteps used to install the Performance Wizard on Windows NT and Windows 95are the same.

� Procedure

To install on Windows NT and Windows 95:

1. Ensure that a previous version of the Performance Wizard is not running. Ifyou are performing an upgrade, see Upgrading the Performance Wizard onpage 1-11.

2. Ensure that OpenView is installed on your system, but not running, if youwant to integrate this product with the Performance Wizard.

3. Access the install program:

— If you are downloading the software from the World Wide Web, downloadthe setup.exe file from the Performance Wizard Web site.

— If you are loading from CD-ROM, insert the CD-ROM into the CD drive.


1-77800-A2-GB28-70 March 1999

4. Click on the Start menu and select Run. A window appears, which promptsyou to enter the setup program to run. Enter the full pathname to the setupprogram:

— If you are downloading the software from the Web, enter a command linesimilar to:

c:\tmp\setup.exe

— If you are loading from CD-ROM, enter a command line similar to:

e:\PerfWiz\setup.exe

If nothing happens after entering the pathname or you receive the errormessage Bad command or file name , then the JRE is not in the defaultpath. Refer to Installing the Java Runtime Environment on page 1-3.

5. Follow the prompts offered by the setup program. The setup programprompts you to enter a destination for the program files. A message isdisplayed when the installation is complete.

To continue, refer to Starting the Performance Wizard.

Starting the Performance Wizard

You can start the Performance Wizard as a standalone application, or it can bestarted from within OpenView or NetView, depending on your operating platform.

� Starting as a standalone application opens the Navigation Wizard, which isthe main window of the Performance Wizard.

� Starting from OpenView or NetView enables you to open the NavigationWizard, display a default real time chart, or start Diagnostic Tests.

Refer to Chapter 2, Using the Navigation Wizard, Chapter 3, Using Real TimeCharts, and Chapter 6, Performing Diagnostic Tests, for more information.

The following sections describe how to start the Performance Wizard on youroperating platform.


1-8 7800-A2-GB28-70March 1999

Starting on Solaris, HP-UX, and AIX

The Performance Wizard can run as a standalone application or it can be invokedfrom within OpenView or NetView (depending on your operating platform) asdescribed in the following procedures.

� Procedure

To start as a standalone application:

� Solaris and HP-UX only:

/opt/OV/pdn/PerfWiz/PerfWiz &

� AIX only:

/usr/OV/pdn/PerfWiz/PerfWiz &

If you installed the software in a location other that specified in the previousexamples, substitute the absolute path of that directory for the one used in theprevious examples.

� Procedure

To start from OpenView or NetView and display the Navigation Wizard:

1. Click on the Performance menu and select Performance Wizard.

The Performance menu item has a cascading submenu, which offers threeoptions: Navigation Wizard, Graphs, or Tests.

2. Click on Navigation Wizard.

� Procedure

To start from OpenView or NetView and display a Real Time Chart or runDiagnostic Tests:

1. Click on a device icon from the OpenView map.

2. Click on the Performance menu and select Performance Wizard.


3. Click on Graphs to display a Real Time Chart or Tests to run DiagnosticTests.


1-97800-A2-GB28-70 March 1999

Starting on Windows NT or Windows 95

You can start the Performance Wizard with or without OpenView as described inthe following procedures.

� Procedure

To start as a standalone application:

1. Select Programs from the Start menu.

2. Click on the Performance Wizard icon or run the script PerfWiz.bat .

� Procedure

To start from OpenView and display the Navigation Wizard:

1. Click on the Control menu and select Performance Wizard. The Performancemenu item has a cascading submenu, which offers three options: NavigationWizard, Graphs, or Tests.

2. Click on Navigation Wizard.

� Procedure

To start from OpenView and display a default Real Time Chart or run DiagnosticTests:

1. Click on a device icon from the OpenView map.

2. Click on the Control menu and select Performance Wizard.


3. Click on Graphs to display a Real Time Chart or Tests to run DiagnosticTests.

� Procedure

To start from OpenView using the pop-up menu:

1. Position the cursor over a select device icon and press the right mousebutton.

2. Select either Performance Graphs or Navigation Wizard from the pop-upmenu.


1-10 7800-A2-GB28-70March 1999

Installation TroubleshootingIf the Performance Wizard does not start, do the following:

� Verify that the correct version of the JRE has been installed. Refer toInstalling the Java Runtime Environment on page 1-3.

� Ensure that the � JRE� executable has been included in your default path. Referto Using Default Paths on page 1-4.

� Verify that you installed the Performance Wizard in the correct path.

� Verify that at least 256 colors are available for your display configuration.

� Verify that Super VGA with a minimum of 800 x 600 resolution is available onWindows NT and Windows 95. A resolution of 1024 x 768 resolution orhigher is recommended.

Using the License Key

The Performance Wizard is packaged with a demonstration license key, whichexpires shortly. The license key enables you access to the Performance Wizardproduct. To have continued access to the product, purchase the PerformanceWizard to obtain an updated license key.

� Procedure

You must update licensing information from within the Navigation Wizard. TheNavigation Wizard is available once you start the Performance Wizard. To updatelicensing information:

1. Click on the File menu and select Update License Key. The Update LicenseKey dialog appears.

2. Enter the new license key in the appropriate text input fields.

3. Click on OK to apply the new license key.

A new license key is provided to you when you purchase the product. Contactyour local sales representative for information on purchasing the PerformanceWizard. Refer to page A, Warranty, Sales, and Service Information.


1-117800-A2-GB28-70 March 1999

Upgrading the Performance Wizard

You can upgrade the Performance Wizard software by installing the latest versionof the software in the same directory as the previous version. Before you installthe latest version:

� Ensure that the Performance Wizard application is not currently running onyour system.

� Ensure that OpenView or NetView is not currently running on your system, if you plan to integrate either product with the Performance Wizard.

� Verify that the Historical daemon is not running. See Starting and Stoppingthe Historical Daemon in Chapter 2, Using the Navigation Wizard.

See Installing the Performance Wizard on page 1-5 for step-by-step installationinstructions.

Removing the Performance Wizard

To remove the Performance Wizard from your operating platform and OpenViewor NetView (if the products are integrated), use the instructions in the followingsections.

Removing from Solaris, HP-UX, or AIX

� Procedure

To remove from Solaris or HP-UX:

1. Become superuser.

su root

2. Change to the source directory.

— For Solaris and HP-UX:

cd /opt/OV/pdn/PerfWiz

— For AIX:

cd /usr/OV/pdn/PerfWiz

If you installed the software in a location other that specified in the previousexamples, change to the directory where you installed the source files.

3. Remove the product.

./UnInstall


1-12 7800-A2-GB28-70March 1999

Removing from Windows NT or Windows 95

� Procedure

To remove from Windows NT or Windows 95:

1. Change to the source directory.

cd \pdn\PerfWiz

If you installed the software in a location other that specified in the previousexamples, change to the directory where you installed the source files.

2. Remove the product.

Uninstall.bat

You can also click on the Control Panel and select the Add/Remove Program iconto remove the Performance Wizard application.

Setting Up the Web Server (for SLM Reports Only)

To display and retrieve the Web-based Service Level Management (SLM) reports,you must download and set up the Apache Web Server. The following sectionsdescribe how to set up the Apache Web Server on your operating platform.These instructions assume that the latest Performance Wizard software isinstalled on your system.

NOTES:— The following Apache Web Server installation procedures include the

current release numbers. To determine the latest release number for youroperating platform, refer to the readme.txt file included with the ApacheWeb Server software.

— If either OpenView or NetScout is currently installed on your system, theApache Web Server software may already be installed on your system.You can use the installed version; however, if you choose to install a newversion, configure the Apache Web Server to use a port other than Port 80. Refer to the following procedures for specific details for youroperating platform.


1-137800-A2-GB28-70 March 1999

Setting Up the Apache Web Server 1.2.5 on HP-UX 10.20

This section describes how to download and configure the Apache Web Serveron the HP-UX platform.

� Procedure

To download and set up the Apache Web Server, Version 1.2.5, on HP-UX:

1. Change to superuser on the system where the Apache Web Server is toreside.

su root

2. On the Web, go to:

http://www.apache.org

3. Navigate to the binaries directory and hpux 10.20. Download one of the twotar files into the local user directory usr/local/etc .

apache_1.2.5-9000_777-hp-hpux10.tar.gz

or

uncompress apache_1.2.5-9000_777-hp-hpux10.tar.Z

4. Change to the local user directory.

cd /usr/local/etc

5. Use the GZIP or the uncompress command to unzip the Apache software.

— In Step 3, if the file ends with .gz, then use the gzip command.

gzip -dv apache_1.2.5-9000_777-hp-hpux10.tar.gz

or

— In Step 3, if the file ends with .Z, then use the uncompress command.

uncompress apache_1.2.5-9000_777-hp-hpux10.tar.Z

6. Unarchive the Apache software using the tar command.

tar xvf apache_1.2.5-9000_777-hp-hpux10.tar

7. An Apache directory is created. To simplify the remaining installation, renameapache_1.2.5 to httpd .

mv apache_1.2.5 httpd

8. Change to the directory where the Apache conf (configuration) files arelocated.

cd /usr/local/etc/httpd/conf

9. List the conf files.

ls -l

NOTE:Recent releases of Apache have combined the three conf files.


1-14 7800-A2-GB28-70March 1999

10. Make a copy the .conf-dist files.

cp access.conf-dist access.conf

cp httpd.conf-dist httpd.conf

cp srm.conf-dist srm.conf

Recent releases of Apache have combined the three conf files.

11. Verify the file copy of the conf files.

ls -l

12. Open a text editor to edit the conf files.

NOTE:In this procedure, if you did not use the defaults during installation,specify the absolute path to the directory where you installed thePerformance Wizard software.

The httpd.conf file specifies the port number that the server will listen on forhttp requests. Access the httpd.conf file in the Apache directory:

/usr/local/etc/conf/httpd.conf

Fields Action

ServerName Specify the IP hostname of your system.

� Enter the hostname or IP address of the server.

� Delete the # sign in front of the Server Name.

ServerAdmin Enter the e-mail address of the Server Administrator (optional).

ServerRoot Enter the absolute pathname of the directory where the Apache filesare located, i.e. /usr/local/etc/httpd .

User Specify the user name or ID under which the Apache Web Serverruns. Typically, the user name specified is bin .

Group � Specify the group name or ID where the Apache Web Serverruns. Typically, the group is bin , which maps to the user bin .

� Delete the # sign.

Port Specify the port on which the Apache Web Server listens for httprequests. Typically, port 80 is used.

To determine if another Web server is running on port 80, open aURL on your machine, such as http://localmachinename:80 .

– If port 80 is in use, a Web page will be displayed.– If port 80 is not in use, a message appears: The requested

item could not be loaded by the proxy.

Other common port numbers include 8080 and 1080.


1-157800-A2-GB28-70 March 1999

13. The srm.conf file specifies the path (DocumentRoot) of the Web page that willbe displayed by default when this server is accessed by entering only the IPaddress. The srm.conf files also allow the entry of an alias and script alias.

From the text editor, access the srm.conf file in the Apache directory:

/usr/local/etc/httpd/conf/srm.conf

Add the following lines prior to any other Alias directives in the file:

Alias /OpenLane /opt/OV/pdn/PerfWiz/web/htdocsAlias /openlane /opt/OV/pdn/PerfWiz/web/htdocs

Add the following lines prior to any other ScriptAlias directives in the file:

ScriptAlias /cgi-bin/OpenLane /opt/OV/pdn/PerfWiz/web/cgi-binScriptAlias /cgi-bin/openlane /opt/OV/pdn/PerfWiz/web/cgi-bin

14. The access.conf file gives the cgi-bin directory the authority to run scriptsfrom that directory. From the text editor, open:

/usr/local/etc/httpd/conf/access.conf

To enable user login authentication, add the following <Directory> statementsat the end of the file:

<Directory /opt/OV/pdn/PerfWiz/web/cgi-bin>AllowOverride AllOptions None</Directory>

15. Start the newly set up Apache Web Server.

cd /usr/local/etc/httpd/src/httpd-*

— From the browser, enter the IP address of the Web server. If the ApacheWeb page displays, the installation is successful.

— If Apache does not start, an error message is output to the commandwindow. See Verifying the Apache Web Server Setup on page 1-21 formore information.

NOTE:Data collections do not begin until you start the User History Poller daemon,which gathers the data from the FrameSaver SLV devices that is used tocreate your Service Level Management (SLM) reports. To enable datacollections, refer to Chapter 5, Creating Service Level Management (SLM)Reports.


1-16 7800-A2-GB28-70March 1999

Setting Up the Apache Web Server on Solaris and AIX

This section describes how to configure the Apache Web Server on Solaris andAIX platforms.

� Procedure

The following procedure describes how to set up the Apache Web Server,Version 1.2.5 or later, on Solaris and AIX platforms.

1. Change to superuser on the system where the Apache Web Server is toreside.

su root

2. Create the local user directory.

mkdir -p /usr/local/etc

3. Change to the local user directory.

cd /usr/local/etc



5. Navigate to the Apache Web Server’s most recent tar file for your operatingplatform. Download the tar file.

6. Extract the files from the downloaded tar file. For example, if you downloadedfiles to /tmp/apache.tar , enter:

tar xvf /tmp/apache.tar

7. The extraction creates a file called apache_1.2.5 . To simplify theremaining installation, move the extracted Apache files to the httpddirectory.

mv apache_1.2.5 httpd

8. Change the owner of the httpd directories to root.

chown root httpd httpd/*

If you specified a directory other than httpd , change the owner of thatdirectory to root.

9. Change to the directory where the Apache conf (configuration) files arelocated.

cd /usr/local/etc/httpd/conf

10. List the conf files.

ls -l

NOTE:Recent releases of Apache have combined the three conf files.


1-177800-A2-GB28-70 March 1999

11. Change the names of all of the Apache configuration files that have the fileextension .conf-dist .

cp access.conf-dist access.conf

cp httpd.conf-dist httpd.conf

cp srm.conf-dist srm.conf

12. Verify the file copy of the conf files.

ls -l

13. Open a text editor to edit the conf files.

NOTE:In this procedure, if you did not use the defaults during installation,specify the absolute path to the directory where you installed thePerformance Wizard software.


/usr/local/etc/httpd/conf/httpd.conf

Parameter Action





ServerRoot Enter the absolute pathname of the directory where the Apache filesare located, i.e. /usr/local/etc/httpd .

User Specify the user name or ID under which the Apache Web Serverruns. Typically, the user name specified is nobody . Refer to theApache Web Server readme.txt files for the most recent filenames.

It is recommended that you specify the user ID nobody , unless thisis not a valid user ID in the /etc/password file.

Group Specify the group name or ID under which the Apache Web Serverruns. Typically, the group ID is #-1, which maps to the user ID nobody .

It is recommended that you specify the group ID #-1, unless this isnot a valid group ID in the /etc/group file.







1-18 7800-A2-GB28-70March 1999

14. The srm.conf file specifies the path (DocumentRoot) of the Web page that willbe displayed by default when this server is accessed by entering only the IPaddress. The srm.conf files also allow the entry of an alias and script alias.

From the text editor, access the srm.conf file in the Apache directory.

/usr/local/etc/httpd/conf/srm.conf

— Change the DocumentRoot directive to point to the htdocssubdirectory. For example, if you used the default directory, enter:

DocumentRoot /usr/local/etc/httpd/htdocs

— Add the following lines prior to any other Alias directives used in the file:

Alias /OpenLane /opt/OV/pdn/PerfWiz/web/htdocsAlias /openlane /opt/OV/pdn/PerfWiz/web/htdocs

— Add the following lines prior to any other ScriptAlias directives in the file:

ScriptAlias /cgi-bin/OpenLane /opt/OV/pdn/PerfWiz/web/cgi-binScriptAlias /cgi-bin/openlane /opt/OV/pdn/PerfWiz/web/cgi-bin

15. The access.conf file gives the cgi-bin directory the authority to run scriptsfrom that directory. From the text editor, open:

/usr/local/etc/httpd/conf/access.conf

To enable user login authentication, add the following <Directory> statementsat the end of the file (for AIX, substitute usr for opt in the first line):

<Directory /opt/OV/pdn/PerfWiz/web/cgi-bin>AllowOverride AllOptions None</Directory>

16. Run the script ChgPerm to set owner and group permissions for thePerformance Wizard directories.

cd /opt/OV/pdn/PerfWiz./ ChgPerm

17. Start the Apache Web Server.

cd /usr/local/etc/httpd/src/httpd-*

If Apache does not start, an error message is output to the command window.See Verifying the Apache Web Server Setup on page 1-21 for moreinformation.



1-197800-A2-GB28-70 March 1999

Setting Up the Apache Web Server on Windows NT/Windows 95

This section describes how to download and configure the Apache Web Serveron Windows NT and Windows 95 platforms. It is assumed that the latest versionof the Performance Wizard is installed on your system.

� Procedure

To set up the Apache Web Server on Windows 95 and Windows NT:



2. Navigate to the binaries directory and win32. Download theapache_1_3_2_win32.exe file into a temporary directory.

apache_1.3.2-9000_777-hp-hpux10.tar.gz

3. Click on the Start menu for your operating platform and select Run. A windowis displayed that prompts you to enter the full pathname of the program youwant to run. Select the latest version. Enter a command line similar to thefollowing:

c:\tmp\apache_1_3_2_win32.exe

4. Follow the prompts offered by the setup program.

The Apache Web Server setup program prompts you to enter a destinationfor the server software. It is recommended that you specify the followingdirectory:

c:\Program Files\Apache Group\Apache

A message is displayed when the setup program is complete.

5. Open a text editor to edit the conf (configuration) files.


c:\Program Files\Apache Group\Apache\conf\httpd.conf

Parameter Action











1-20 7800-A2-GB28-70March 1999

Add the following lines prior to any other Alias directives in the file:

Alias /OpenLane “c:/pdn/PerfWiz/web/htdocs”Alias /openlane “c:/pdn/PerfWiz/web/htdocs”

Add the following lines prior to any other ScriptAlias directives in the file.

ScriptAlias /cgi-bin/OpenLane “c:/pdn/PerfWiz/web/cgi-bin”ScriptAlias /cgi-bin/openlane “c:/pdn/PerfWiz/web/cgi-bin”

NOTE:Although this is a Windows environment, ensure that you use theslash (/) and quote marks (“ ”)as indicated.

To enable user login authentication, add the following <Directory> statementsat the end of the file:

<Directory “c:/pdn/PerfWiz/web/cgi-bin”>AllowOverride AllOptions None</Directory>

6. If you have Windows 95, proceed to the next step. If you have Windows NT,you can setup Apache as a Service to be started automatically. To do this,from the Start Menu, select:

Programs → Apache Web Server → Install Apache as a Service

Apache will startup automatically as a Service after the next reboot.

7. For Windows NT (not setup as a Service in Step 6) and for Windows 95, startthe Apache Web Server manually from the Start menu. Select:

Programs → Apache Web Server

To start the Apache Web Server automatically, enter the IP address of theWeb server as the URL.

If Apache does not start, an error message is output to the command window.See Verifying the Apache Web Server Setup on page 1-21 for more information.



1-217800-A2-GB28-70 March 1999

Verifying the Apache Web Server Setup

This section describes how to verify the setup and configuration of the ApacheWeb Server on any of the operating platforms. In this procedure, apachepathspecifies the absolute pathname to the directory where you set up Apache WebServer software.

� Procedure

To verify the setup of the Apache Web Server:

1. Open a Web browser and specify a URL with the host and port where you setup the Apache Web Server.

http:// apache_machine:80

If the Apache Web Server is set up and configured correctly, an opening pageindicates that the Apache Web Server is working.

If the Apache Web Server welcome page is not displayed:

— Ensure that the Apache daemon is running.

— Check the apachepath/log/error_log file for messages.

— Verify that the DocumentRoot directive inapachepath/conf/srm.conf and the ServerRoot directive in theapachepath/conf/httpd/conf files are configured correctly.

— Make sure that the port number specified in the URL matches the Portdirective specified in the apachepath/conf/httpd.conf file, and thatno other Web server is running on this port.

2. Display the OpenLane Service Level Management (SLM) login page.

Change the DocumentRoot directive to point to the apachepath/htdocssubdirectory. For example, if you used the default directory, enter:

DocumentRoot /usr/local/etc/httpd/htdocs

http:// apache_server/OpenLane/index.html

If the Web server setup is correct, the SLM login page appears.

If the SLM login page does not appear, ensure that the Alias directive for/OpenLane is specified correctly in the apachepath/conf/httpd.conffile.


1-22 7800-A2-GB28-70March 1999

3. Log into the SLM login page, by entering Admin for the Customer ID andthen pressing the Log In button. If correctly set up, the OpenLane ServiceLevel Management Administration page appears.

If the SLM Administration page does not appear:

— Verify that the ScriptAlias directive for /cgi-bin/OpenLane iscorrectly specified in the apachepath/conf/access.conf file.apachepath represents the absolute path to where you set up the ApacheWeb Server.

— Ensure that the JRE is in the path for the Apache Web Server. If it is not,stop the Web server, add the JRE directory to your PATH, then restart theApache Web Server.

For HP-UX:

— Verify that you set the owner and permissions for the perfwizpath files asspecified in the following table. In the following table, it is assumed thatyou used the recommended owner of bin .

For Solaris and AIX:

— Verify that you set the owner and permissions for the perfwizpath files asspecified in the following table. In the following table, it is assumed thatyou used the recommended owner of nobody .

Directory/Files Owner (HP-UX)Owner (Solaris and AIX) Permissions

perfwizpath/database/userHistory root root 777 (rwxrwxrwx)

perfwizpath/web/cgi-bin bin nobody 755 (rwxr-xr-x)

perfwizpath/web/cgi-bin/Admin bin nobody 755 (rwxr-xr-x)

perfwizpath/web/cgi-bin/Admin/* bin nobody 755 (rwxr-xr-x)

perfwizpath/web/htdocs bin nobody 755 (rwxr-xr-x)

perfwizpath/web/templates bin nobody 755 (rwxr-xr-x)

perfwizpath/web/templates/* bin nobody 755 (rwxr-xr-x)

* perfwizpath represents the absolute path to where you installed the Performance Wizard.

2-17800-A2-GB28-70 March 1999

Using the Navigation Wizard

2Displaying the Navigation Wizard

When you start the Performance Wizard as a standalone application, theNavigation Wizard is displayed. As the main window of the Performance Wizard,the Navigation Wizard provides you with the ability to manage devices, andaccess other tools, which include:

� Real Time Charts

These charts provide a view of 1 to 4 graphs that show various types ofactivity on a device.

� Historical Charts

These charts provide a view of a single graph that displays previouslycollected data on various types of activity on a device.

� Service Level Management (SLM) Reports

These reports, which are Web-based, provide historical data on deviceactivity. This Web-based information provides service level accounting and isused to verify the quality of services rendered and received. You must usethe Navigation Wizard to discover the FrameSaver SLV devices that arerequired to generate these Web-based reports.

� Diagnostic Tests

These tests allow you to monitor various activity on a device using tests,which include loopback and pattern tests.

If you start the Performance Wizard from either OpenView or NetView, you havethe option of displaying the Navigation Wizard, a Real Time Chart, or startingDiagnostic Tests. See Chapter 3, Using Real Time Charts and Chapter 6,Performing Diagnostic Tests for details on Real Time Charts and DiagnosticTests, respectively.

This chapter provides you with the information you need to access and use thecomponents of the Navigation Wizard.


2-2 7800-A2-GB28-70March 1999

Accessing Components and Menus

The Navigation Wizard main window contains several components and menusthat you can use to manage devices and launch other tools, such as Real TimeCharts, Historical Charts, and Diagnostic Tests. From this window, you can alsodiscover the FrameSaver SLV devices, which are required to create and deliverSLM Reports through the World Wide Web.

The following sections provide brief descriptions of the Navigation Wizardcomponents and menus.


2-37800-A2-GB28-70 March 1999

Components of the Navigation Wizard

Table 2-1 lists and briefly describes each component of the Navigation Wizard.

Table 2-1. Navigation Wizard Components

Component Description

Menus Provide options that you can use to manage devices and launchtools.

Device Display Area Lists all devices known to the Performance Wizard. The DeviceDisplay Area is divided into three categories:

� End Point lists all interfaces and DLCIs, when the DeviceDisplay Area is expanded.

� Connection displays both ends of DLCI connections (if set).

� Historical Collection displays status of collections (if active).

Buttons Provide a quick launch mechanism for Tests and Real TimeCharts. If an item is not selected in the Device Display Area, adimmed No Tools button is present.

Status Field Specifies the type of device selected.

Historical daemonIcon

Indicates the state of the Historical daemon, which is used tocreate Historical Charts. If the icon is red with a slash, thedaemon is inactive. If the icon is green, the daemon is active.

Menus within the Navigation Wizard

The Navigation Wizard menus contain options which you can use to performvarious operations on devices and interfaces. Table 2-2 lists these menus andbriefly describes each menu item.

Table 2-2. Navigation Wizard Menus (1 of 2)

Menu Menu Item Description

File New Device Adds devices to the Device Display Area.

Device Sync Ensures that device information is current.

Delete Device Removes devices from the Device Display Areaand Performance Wizard device database.

Update License Key Renews licensing information, which is requiredto run the Performance Wizard.

Close Dismisses the current Navigation Wizard window.

Exit Closes the Navigation Wizard window, stops allactive tasks, and exits the Performance Wizard.


2-4 7800-A2-GB28-70March 1999

Table 2-2. Navigation Wizard Menus (2 of 2)

Menu DescriptionMenu Item

Edit Connect Sets up, modifies, or removes end-to-endconnections.

Configure Device Sets frame and burst measurements for Analysischarts only.

Historical Collections Specifies the data to gather for Historical Charts.

Preferences Enables you to customize the following:

� Polling frequency for Real Time Charts, whichspecifies how often data is gathered.

� Path to the NetScout Manager.

Action Tests Starts the Diagnostic Tests component, which isused to run various tests, including loopback andpattern tests.

Launch Graphs Displays Real Time and Historical Charts, whichtrack performance information in the form ofgraphs.

Start Historical Daemon Turns the gathering of historical data on forHistorical Charts only.

Stop Historical Daemon Turns the gathering of historical data off forHistorical Charts only.

Start NetScout Manager Starts a NetScout Manager session.

Find Locates a device in the Device Display Area.

Help Tasks Provides online help on most tasks you cancomplete using the Performance Wizard.

Reference Provides a brief description of components withinthe Performance Wizard.

About PerformanceWizard

Provides trademark, copyright, and versioninformation for the Performance Wizard.

Performing Tasks Using the Navigation Wizard

Using the components and menus within the Navigation Wizard, you can performmany tasks, including:

� Manage the Device Display Area

� Set FrameSaver options

� Launch Real Time Charts and Historical Charts

� Perform Diagnostic Tests

� Start the NetScout Manager


2-57800-A2-GB28-70 March 1999

Managing the Device Display Area

Using the Device Display Area within the Navigation Wizard, you can perform avariety of tasks, including:

� Add new devices

� Navigate and select devices for operations

� Update device configuration information

� Delete a device

� Locate a device in the display hierarchy

Populating the Device Display Area

When you start the Performance Wizard, the Device Display Area may be empty.To perform an operation on a device, you must first add devices to the DeviceDisplay Area, which populates the Performance Wizard device database. Use thefollowing procedure whenever you want to add a new device.

� Procedure

To add devices to the Device Display Area:

1. Click on the File menu and choose New Device. The New Device dialogappears.

If you launch a Real Time Chart from within OpenView or NetView, and thedevice you selected is not known to the Performance Wizard, this dialog boxis displayed by default.

2. Enter the Hostname or IP Address of the device in the Device Name textinput field.


2-6 7800-A2-GB28-70March 1999

3. Enter the Read Only Community string in the Community text input field. Youcan enter multiple Community strings by separating each entry with acomma.

NOTE:You must specify a Set (Write) Community string for any component thatrequires Write access to the device, such as Diagnostic Tests andConfigure Device.

4. Click on OK.

Selecting Devices for Operations

Most operations that you perform using the Performance Wizard require that youselect a device, device interface, or DLCI from the Device Display Area. TheDevice Display Area organizes devices under the headings Entire Network andLocation.

Entire Network, when expanded, shows the list of all devices contained in thePerformance Wizard database sorted by IP Address. Location, when expanded,displays all Location Ids extracted from the MIB variables. The followingexamples show how to access and select devices within the Navigation Wizard:

� Double-click on Entire Network to expand the list of all devices configured byIP Address or Hostname.

The Location header may be expanded when you start the PerformanceWizard. However, if the list is not expanded, double-click on Location todisplay the list of Location Ids extracted from the MIB variables.


2-77800-A2-GB28-70 March 1999

� Double-click on a Location ID folder to display the devices configured in thatcategory.

� Click on a device name or interface to highlight the device or interface only.


2-8 7800-A2-GB28-70March 1999

� Double-click on a device, or click on the plus sign (+) icon next to a device todisplay the logical device interfaces.

� Double-click on a Frame Relay interface, or click on the plus sign (+) iconnext to a Frame Relay interface to display the DLCIs configured on thatdevice.


2-97800-A2-GB28-70 March 1999

� Click on the minus sign (–) icon next to a device or device interface tocollapse the display.

Updating Device Configuration Information

When a device is reconfigured (for example, a new PVC is added) or if you beginencountering unexpected SNMP errors during historical collections or whilecreating Real Time Charts, you should ensure that the device configurationinformation is current.

� Procedure

To update the device database:

1. Highlight a device in the Device Display Area.

2. Click on the File menu and select Device Sync. The Device Sync dialog boxappears.

The IP Address or Hostname of the selected device is displayed in theDevice Name text input field. This field can be edited if you choose to performa Device Sync on another device.


2-10 7800-A2-GB28-70March 1999

3. Enter the Read Only Community string in the Community text input field. Youcan enter multiple Community strings by separating each entry with acomma.

NOTE:You must specify a Set (Write) Community string for any component thatrequires Write access to the device, such as Diagnostic Tests andConfigure Device.

4. Click on Apply or OK.

The status line at the bottom of the dialog returns information on the devicedatabase operation.

Deleting Devices

You can remove devices from the Device Display Area that you no longer want tomonitor. Removing a device deletes it from both the Device Display Area and thedevice database.

� Procedure

To remove a device:

1. Highlight the device you want to remove.

2. Click on the File menu and select Delete Device. The Wizard Query dialogappears.

3. Click on OK to remove the device.


2-117800-A2-GB28-70 March 1999

Locating Devices

You can locate a device in the Device Display Area using the Find option.

� Procedure

To locate a device:

1. Click on the Action menu and select Find. The Find dialog appears.

2. Enter the DLCI Connection, Connection Id, or Device (IP Address orHostname) that you want to locate in the Find String text input field.

3. Click on the DLCI Connection, Connection Id or Device radio button toidentify the type of object you are seeking.

4. Click on OK. The Find Results dialog appears.

5. Double-click on a discovered object to jump to that object in the DeviceDisplay Area.

6. Click on OK to close the Find Results dialog.


2-12 7800-A2-GB28-70March 1999

Setting FrameSaver Options

From the Navigation Wizard you can set certain FrameSaver options, whichinclude:

� PVC connections

� Frame and burst measurements

The following sections discuss these options in more detail.

Managing PVC Connections

You can create, modify, or remove connections using the Edit Connection dialog.To access the Edit Connection dialog, use either of the following methods:

� Highlight a DLCI, press the right mouse button, then select Connection fromthe pop-up menu.

� Highlight a DLCI, then click on the Edit menu and select Connection.

The Edit Connection dialog appears.


2-137800-A2-GB28-70 March 1999

Table 2-3 describes the components of the Edit Connection dialog:

Table 2-3. Edit Connection Components


DeviceInformation

Specifies the device name, interface, and DLCI you selected.

Device DisplayArea

Lists all known devices as follows:

� If the DLCI selected does not have a defined endpoint, devicenames only are displayed; the view of all interfaces is collapsed.

� If the DLCI selected has a defined endpoint, the correspondingendpoint is highlighted in the display area.

Connection Name Provides text input fields as follows:

� If the DLCI selected does not have a defined endpoint, these textfields remain empty until a DLCI is selected or entered.

� If the DLCI selected does have a defined endpoint, these textfields are populated with the name of each endpoint.

You can specify a unique identifier for the connection.

Connect andDisconnect

Applies or removes the selected end-to-end connection,respectively.

Cancel Ends the Edit Connection session. Unapplied changes are ignored.

Help Describes the components of this dialog box.

NOTE:PVC connections are automatically discovered between FrameSaver SLVNNI units and FrameSaver SLV endpoints. However, the endpoints areunaware of these connections and the PVC connections are only visible fromthe SLV NNI side of the connection.

When you edit an SLV NNI-based connection, you cannot change the nameof the remote end of the connection. To change the endpoint name, edit theconnection on the remote endpoint of the device instead.

See the FrameSaver SLV user documentation for more information.


2-14 7800-A2-GB28-70March 1999

The following procedures describe how to define, modify, or delete an end-to-endconnection.

� Procedure

To define an end-to-end connection:

1. Select a DLCI and open the Edit Connection dialog box.

2. Locate and select the corresponding DLCI in the Edit Connection dialog box.

The Connection Name text input fields within the Edit Connection dialog boxare populated with both endpoints.

3. Edit the Connection Name text input fields, if you want to use a unique namefor each DLCI.

4. Click on Connect to apply the selections and close the dialog.

The connection status of the DLCIs is displayed in the Device Display Area ofthe Navigation Wizard under the Connection column.

� Procedure

To modify an existing end-to-end connection:

1. Select either DLCI in an existing connection and open the Edit Connectiondialog box.

The Connection Name text input fields within the Edit Connection dialog boxare populated with the selected DLCI and its corresponding connection.

2. Edit the Connection Name text input fields or select a new DLCI from thedisplay area.

3. Click on Connect to apply the changes and close the dialog box.

The connection status of the DLCIs is displayed in the Device Display Area ofthe Navigation Wizard under the Connection column.

� Procedure

To remove an end-to-end connection:

1. Select either DLCI in an end-to-end connection and open the Edit Connectiondialog box.

The Connection Name text fields within the Edit Connection dialog box arepopulated with each DLCI in the connection.

2. Click on Disconnect to remove the DLCI connection and close the dialog box.

The connection status of the DLCIs is displayed in the Navigation Wizardmain window under the Connection field.


2-157800-A2-GB28-70 March 1999

Setting Frame and Burst Ranges

For FrameSaver SLV devices, you can configure frame size and burst countranges for those devices that have been added to the Device Display Area usingthe Set (read/write) Community string. These configurations affect the Analysisview for Real Time and Historical Charts.

NOTE:The Configure Device component requires Write access to a device. You setthis access by using the Set (Write) Community string when you add devicesto the Device Display Area. See Populating the Device Display Area onpage 2-5 for more information on adding devices.

In the following procedure, the documented steps use Frame Ranges as anexample. Although the values for frame ranges and burst ranges differ, theprocedure for setting these options remain the same.

� Procedure

To set frame and burst ranges:

1. Highlight a Network Port DLCI within the Device Display Area.

2. Click on the Edit menu and select Configure Device. The Configure Devicedialog appears.

If device configuration information is being collected, the display of theConfigure Device dialog is delayed. A message appears to indicate that datais being collected.

3. Click on the Frame Ranges or Burst Ranges tab, depending on the optionsyou want to set.


2-16 7800-A2-GB28-70March 1999

4. Enter a valid numeric value in the Edit text entry box for Frame Range orBurst Ranges, depending on the options you are setting.

You also have the option of selecting this value from the Frame Size RangeUpper Limit (Octets) or Burst Range Upper Limits (Bits) text selection box,located at the bottom of the dialog. The Edit text entry box is then populatedwith this value.

NOTE:The highest value listed cannot be entered or selected, as the highestlimit is set by the device itself.

5. Click on Set to update the configuration limit and close the dialog. The Statusfield at the bottom of the dialog returns information on the operation.

If you are setting more than one limit, click on Apply to continue setting otheroptions and retain the display of the dialog. You can then click on Set whenall operations are complete.

Displaying Real Time Charts

From within the Navigation Wizard you can launch a Real Time Chart. A RealTime Chart provides a view of 1 to 4 graphs that show details on the performanceof a selected device. Information for the charts is gathered from devices based ona default polling frequency, which you can change.

The following sections discuss how to:

� Set the Real Time Polling Frequency

� Launch a Real Time Chart

See Chapter 3, Using Real Time Charts, for information on using these charts tomanage performance.


2-177800-A2-GB28-70 March 1999

Setting the Real Time Polling Frequency

The Real Time Polling Frequency specifies how often statistical information isgathered and plotted for charts by the Performance Wizard. By default, the RealTime Polling Frequency is 30 seconds, but you can change this value using theEdit Preferences dialog. Regardless of the value you set, it is in effect for allcharts, unless you specify a different value for an individual chart at launch time.See Launching a Real Time Chart on page 2-18 for more information.

� Procedure

To change the Real Time Polling Frequency for all charts:

1. Click on the Edit menu and select Preferences. The OpenLane Preferencesdialog appears.

2. Modify the default polling value of 30 seconds using one of the followingmethods:

— Drag the slider. The value selected is displayed in the text entry box,which is positioned the right of the slider.

— Click on the line to either side of the slider. This increments ordecrements the value by one second and the value is displayed in thetext entry box to the right.

— Enter a value in the text entry box, which is located to the right of theslider.

The polling frequency you select becomes the default for all charts, unlessyou change the polling rate when you launch an individual Real Time Chart.

3. Click on OK.


2-18 7800-A2-GB28-70March 1999

Launching a Real Time Chart

All data for Real Time Charts is gathered and plotted for charts using the value ofthe Real Time Polling Frequency. You change this polling frequency for anindividual chart if you use the Launch Graph dialog.

The following procedures describe how to launch a Real Time Chart that uses theReal Time Polling Frequency or how to launch a Real Time Chart that uses apolling rate other than that specified by the Real Time Polling Frequency.

� Procedure

To launch a Real Time Chart that uses the Real Time Polling Frequency:

1. Click on an interface or DLCI in the Device Display Area. The chart types thatare available to you depend on the device you select.

For example, the following illustration shows a highlighted DLCI (and PVCConnection). The chart types available for this DLCI include Throughput,Congestion, and Analysis.

2. Click on the chart type button (such as Throughput or Analysis) to open theReal Time Chart dialog for the selected view.

See Chapter 3, Using Real Time Charts for information on managingperformance using these charts.


2-197800-A2-GB28-70 March 1999

� Procedure

To launch a Real Time Chart and set a polling frequency other than the default:

1. Highlight an interface or DLCI in the Device Display Area.

2. Click on the Action menu and select Launch Graph. The Launch Graphdialog appears.

The Launch Graph dialog specifies the device, interface, and DLCI (ifapplicable) that you selected, gives you the option of selecting Real Time orHistorical Charts (Daily Details and Weekly Averaged), and lists the charttypes available for the interface or DLCI you selected.

3. Ensure that the Real Time option is enabled. This is the default.

4. To modify the polling rate, use any of the following methods:

— Drag the slider. The value selected is displayed in the text entry box,which is positioned the right of the slider.

— Click on the line to either side of the slider. This increments ordecrements the value by one second and the value is displayed in thetext entry box to the right.

— Enter a value in the text entry box, which is located to the right of theslider.

NOTE:This polling frequency affects the chart type that you selected in thisdialog box only. Refer to Setting the Real Time Polling Frequency onpage 2-17.

5. Click on the chart type you want to display.

See Chapter 3, Using Real Time Charts for information on managingperformance using these charts.


2-20 7800-A2-GB28-70March 1999

Displaying Historical Charts

A Historical Chart displays a single graph that provides details of previous activityon device interfaces or DLCIs. Before you can launch and view a Historical Chart,you must start the Historical daemon and enable historical data collections foreach device on which you want to collect historical data.

The following sections discuss how to:

� Start and stop the Historical daemon

� Enable or disable Historical Data Collection

� Launch a Historical Chart

See Chapter 4, Using Historical Charts, for more information on using thesecharts to help you manage performance of your devices.

Starting and Stopping the Historical Daemon

To collect historical information, the Performance Wizard uses a Historicaldaemon that runs in the background. The Historical daemon collects data fromthose devices and DLCIs that have been enabled for historical data collection.The information collected is stored in disk files that can be accessed in the formof Historical Charts.

� To start the Historical daemon, click on the Action menu and select StartHistorical Daemon.

The Historical daemon icon, which is located next to the Status text fieldwithin the Navigation Wizard, changes color (from red with a slash (/), togreen) when the Historical daemon is active.

In the following example, the bottom portion of the Navigation Wizard windowis displayed. The Historical daemon icon is green, which indicates that theHistorical daemon is enabled.

� To stop the Historical daemon, click on the Action menu and select StopHistorical Daemon.

The Historical daemon icon, which is located next to the Status text fieldwithin the Navigation Wizard, changes color (from green to red with a slash(/), to green), which indicates the Historical daemon is not active.


2-217800-A2-GB28-70 March 1999

Enabling or Disabling Historical Data Collection for a Device

To collect historical data for a device interface or DLCI, you must enable theHistorical daemon as described in Starting and Stopping the Historical Daemonon page 2-20, then specify the devices for which historical data is to be collected.

The Edit Historical Data Collection dialog is used to enable a device interface orDLCI for historical data collection. To open the Edit Historical Collection dialog,use one of the following methods:

� Position the cursor on the interface or DLCI you want to affect, press the rightmouse button, then select Edit Historical Collections from the pop-up menu.

� Highlight an interface or DLCI, click on the Edit menu, then select EditHistorical Collection.

The Edit Historical Collection dialog appears.

Table 2-4 highlights the components of the Edit Historical Collection dialog box.

Table 2-4. Edit Historical Collection Components (1 of 2)


DeviceInformation

Specifies the device name, interface, and DLCI (if any) that youselected.

View Lists all known chart groups for the interface or DLCI you selected.

Frequency Specifies how frequently the interface or DLCI is queried forinformation.

The default is 15 minutes for standard MIB objects and 12 hours forcharts that contain MIB objects collected from T1 interval counters.

Units Specifies the Frequency in time intervals, which includes minutes,seconds, hours, and days depending on the device.

The default is minutes for standard MIB objects and hours for MIBobjects collected from T1 interval counters.

Active Provides a check box, which you must use to enable or disablecollections for the select View (or chart type).


2-22 7800-A2-GB28-70March 1999

Table 2-4. Edit Historical Collection Components (2 of 2)


Status Indicates the state of the device interface, if the Historical daemon iscurrently collecting data for this device. Status types include:

� OK

� SNMP Error

� Device Timeout

Refer to Appendix A, Messages.

Test Performs a check of the Active views (chart types), and displays theresults in the Status Line. Test messages include:

� Test: In Progress

� Test: OK

� Test: Device Timeout

� Test: SNMP Error Collecting Chart Group View

OK Validates selections and then closes the dialog if entries are correct.

Cancel Closes the dialog box, without modifying any specified settings.

Help Provides reference and task information on the components of thisdialog box.

Status Line Returns messages on success or errors and displays messages thatspecify the test results for an active view.

The following procedure describes how to enable, modify, or disable HistoricalData Collections for a device interface or DLCI.

� Procedure

To enable, modify, or disable a historical collection:

1. Select a device interface or DLCI and open the Edit Historical Collectiondialog box.

2. Locate the chart type that you want to enable or disable. The View field listsall available chart groups for the selected interface or DLCI.

3. Enter a time allotment in the Frequency text input field, which specifies howoften information is gathered for the select view. You can also change theFrequency by clicking on the arrows (spinbox).

4. Select a measurement from the Unit column that specifies how to interpretthe Frequency. Depending on the device selected, available options caninclude seconds, minutes, hours, and days.


2-237800-A2-GB28-70 March 1999

5. Click on the select box under the Active column to enable or disable acollection. A check mark indicates that collections are enabled.

6. Press the Test button to verify that data can be collected. The test results aredisplayed in the Status Line and the Status column of each view.

7. Click on OK.

The Historical Collection column in the Navigation Wizard main window specifieswhether or not the device interface is enabled for historical data collection. OKindicates that the historical data collection is turned on.

If the Historical daemon does not start, see Appendix A, Messages.

Launching a Historical Chart

A Historical Chart displays a single graph that provides details of previous activitythat you have collected using the Historical daemon and Historical DataCollection components. You can create Historical Charts for all device interfacesand DLCIs, and historical charts are available in the following forms:

� Daily Details charts display historical data from a 24-hour period.

� Weekly Averaged (trended) charts display historical data in 7-day increments.

� Procedure

To launch a Historical Chart:

1. Select a device interface or DLCI from the Device Display Area.

2. Click on the Action menu and select Launch Graph. The Launch Graphdialog is displayed and by default, the options for a Real Time Chart areshown.


2-24 7800-A2-GB28-70March 1999

3. Click on either Daily Details or Weekly Averaged to display the HistoricalChart options.

The Daily Details dialog is similar to the following and it displays historicaldata gathered for a 24-hour period.

The Weekly Averaged (trended) dialog is similar to the following, and itdisplays historical data gathered in 7-day increments.

4. Drag the slider or click on the line on either side of the slider to select the dayor week that you want to view.

5. Select a graph type from the drop-down menu next to the Launch Graphbutton.

For Historical Charts, the Edit Historical Collection dialog lists the chart typesavailable to you for the selected interface or DLCI. There can be from one tofour views available for each chart. Launching a view presents a display of asingle historical graph.

6. Click on Launch Graph to display the chart.


2-257800-A2-GB28-70 March 1999

Using the Service Level Management (SLM) Reports

SLM Reports are set up and distributed through the World Wide Web. Fromwithin the Navigation Wizard, you need only ensure the discovery of theFrameSaver SLV devices for which you want to enable data collection. SeePopulating the Device Display Area on page 2-5 for information on adding thesedevices.

Chapter 5, Creating Service Level Management (SLM) Reports provides you withan overview of creating and delivering these reports through the World WideWeb.

Starting Diagnostic Tests

The Device Display Area, within the Navigation Wizard window, lists and displaysall devices known to the Performance Wizard. By selecting a FrameSaver device,physical interface, DLCI, or end-to-end connection from the Device Display Area,you can perform various operations, including starting Diagnostic Tests.

� Procedure

To access Diagnostic Tests from within the Navigation Wizard:

1. Select a device, physical interface, DLCI, or end-to-end connection from theDevice Display Area.

2. Start Diagnostic Tests using any of the following methods:

— Click on the Tests button at the bottom of the Navigation Wizard window.

— Click on the Action menu and select Tests.

— Click on the right mouse button while positioned over an object, thenselect Tests from the pop-up menu.

NOTE:The Diagnostic Tests component requires Write access to a device. You setthis access by using the Set (Write) Community string when you add devicesto the Device Display Area. See Populating the Device Display Area onpage 2-5 for more information on adding devices.


2-26 7800-A2-GB28-70March 1999

Accessing the NetScout Manager Plus

You can access NetScout Manager Plus from the Navigation Wizard window, ifthe path is defined. The following sections discuss how to:

� Set the path to the NetScout Manager RMON

� Start the NetScout Manager

Setting the Path to the NetScout Manager

� Procedure

To define the path for the NetScout Manager:

1. Click on the Edit menu and select Preferences. The OpenLane Preferencedialog appears.

2. Modify the path to NetScout Manager as needed. A fully qualified absolutepath is needed to execute RMON manager.

3. Click on OK to apply the changes and close the dialog box.

Starting NetScout Manager

� Procedure

To start NetScout Manager:

1. Click on the Action menu.

2. Select Start NetScout Manager.

See the NetScout user documentation for detailed information on how to use thisapplication.

3-17800-A2-GB28-70 March 1999

Using Real Time Charts

3What is a Real Time Chart?

A Real Time Chart consists of 1 to 4 graphs that display statistical data on theperformance of your network devices. These graphs are updated dynamically.That is, you can monitor the performance of devices and data is displayed andupdated in real time.

The data that is collected is divided into chart types (described below). The charttypes that are available to you depend on the device interface or Data LinkConnection Identifier (DLCI) that you select from the Device Display Area withinthe Navigation Wizard.

Chart Type Description

Summary Displays all activity on a link.

Integrity Shows how data is able to move over the link.

Diagnostics Tracks the basic errors on a link that affect data movement.

Throughput Indicates the flow of data that is able to travel through the network toits destination.

Congestion Specifies what in the network may be causing packets not to reachtheir destination.

Compression Demonstrates a device’s ability to save bandwidth across the network.

Analysis Illustrates burst and end-to-end measurements.

This chapter describes how to access, view, and manage Real Time Charts. SeeChapter 4, Using Historical Charts, for information on collecting and displayingtrended data.


3-2 7800-A2-GB28-70March 1999

Accessing and Launching Real Time Charts

To display a Real Time Chart from within the Navigation Wizard, you must:

1. Select a device interface or DLCI from the Device Display Area, and

2. Launch a Real Time Chart using either a Chart button at the bottom of theDevice Display Area or the Launch Graph dialog.

You also have the ability to set other options through the Navigation Wizard thataffect the display of a Real Time Chart, including changing the Real Time PollingFrequency, configuring burst and frame options for FrameSaver devices,managing PVC connections, and so forth.

See Chapter 2, Using the Navigation Wizard for details on setting preferencesand step-by-step instructions on launching Real Time Charts.

Viewing a Real Time Chart

Launching a chart type opens a Real Time Chart window that displays from oneto four graphs. If you select an interface other than a DLCI, a Real Time Chartwindow similar to the following is displayed.


3-37800-A2-GB28-70 March 1999

If you select a chart type for a DLCI, a Real Time Chart window similar to thefollowing is displayed.


3-4 7800-A2-GB28-70March 1999

The following table lists and describes the components of a Real Time Chartwindow.

Real Time ChartComponent Description

Menus Provide options which you can use to print a chart, reset thezoom, display other chart types for the device, or obtain Help.

Toolbar Displays other available chart types and provides quick navigationto the Navigation Wizard main window.

Tx, Rx, and Both(PVC Throughputonly)

Causes data transmitted (Tx) into the network, received (Rx) outof the network, or both to be monitored.

Poll Button Disables or enables the querying of a device.

Port Status Displays the current operational status of a port or ports (if bothdevices in an end-to-end connection are displayed). The portstatus is updated each time a device is polled for information.

� Red indicates that the port is down.

� Green indicates that the port is up.

� Blue indicates that the status of the port is unknown.

� Yellow indicates test mode.

Device Information Specifies the device name and provides a brief description of theinterface.

For DLCI displays, device icons and the network (cloud) are alsorepresented.

Graph Display Area Provides one to four graphs that support the chart type youselected. Each graph shows the Y-axis and ports that are beingcharted.

For some PVC throughput and DLCI displays, variables related tothe graphs are also displayed in the bottom panes.

The drop-down menu on each graph enables you to change theappearance of the graph to line, stack, or bar.

Status Line Returns information pertinent to operations that are performed.


3-57800-A2-GB28-70 March 1999

Managing Real Time Charts

From a Real Time Chart window, you can:

� Stop and restart polling of devices.

� Change the appearance of graphs.

� Query a point on a graph.

� Print a chart to a file or the printer.

� Zoom in and out of a graph portion.

� Select other chart types.

� Obtain variable statistics used for end-to-end connections.

— Modify PVC throughput displays.

— View NNI device PVC displays.

— View variable DLCI connection details.

� Obtain online Help.

These topics are discussed in more detail in the following sections.

Polling Devices

Launching a chart causes the Performance Wizard to automatically query adevice for information. The information that is gathered during polling is displayedas a linear collection of points, by default, in the Graph Display Area. You mayelect to stop and restart polling as you are collecting statistics.

� Click on the Stop Poll button to stop querying a device for information.

� Click on the Start Poll button to restart querying a device.

The Status Line at the bottom of a Real Time Chart window specifies whetherpolling is active or inactive.


3-6 7800-A2-GB28-70March 1999

Specifying a Graph Format

The Line drop-down menu, located in the upper righthand corner of a graphquadron, is used to change the appearance of a graph. You can display plots ona graph as a Line, Bar, or Stack.

Click on the drop-down menu to change to any format listed in the following table.

Graph Format Description

Line Displays a linear graph of data as connected points.

Bar Plots each data set value at each point as a bar of a different color.

Stack Places the data set bars on top of each other. This is similar tocreating a bar graph.

A Pie graph is also displayed for Frame Relay and DSL interfaces, but it is notuser selectable. A Pie graph displays a total bandwidth or utilization for eachaccess point across data sets and each set is shown as a slice of pie. This isequal to four ports on a DSL card or the utilization of all DLCIs configured for aFrame Relay link.

Querying a Point on a Graph

To obtain the exact timestamp and value of a graph point, you must query thispoint.

� Procedure

To query a graph point:

1. Position the cursor over a point on the graph.

2. Press the right mouse button. The exact time and value of the point closest towhere you clicked is displayed in the pop-up menu.

If you perform the previous steps on a Pie graph, menu items that provide quicknavigation to other chart types are also displayed. Clicking on an Unused portionof a Pie graph renders no information.


3-77800-A2-GB28-70 March 1999

Printing a Chart to File or Printer

To direct a copy of a chart to a file or the printer, click on the File menu and selectPrint. The Print dialog for your operating platform is displayed. Refer to thedocumentation for your system to obtain information on using the Print dialog.

Zooming Into and Out of a Graph Portion

You can enlarge an area of the graph by zooming into a portion of a graph. Thefollowing procedures describe how to zoom into a graph portion, and how toreturn to the default settings.

� Procedure

To zoom into a graph portion:

1. Position the cursor over an area within a graph.

2. Press the left mouse button while dragging the cursor around the area youwant to enlarge.

To return to the default settings for the graph, use one of the following methods:

� Press the right mouse button and select Reset Zoom.

� Click on the View menu and select Reset Zoom.

� Press either the upper- or lowercase r key in the Graph Display Area.

Selecting Other Chart Types and Displaying

A Real Time Chart window provides a toolbar and menu that you can use toselect another chart type or display the Navigation Wizard window.

� To view another chart, click on one of the chart types available on the toolbar,or click on the View menu and select a listed chart. The chart types availabledepend on the type of device interface or DLCI you select. The current viewis dimmed within the toolbar or menu.

� To display the Navigation Wizard main window, click on the NavigationWizard button located on the toolbar, or select Navigation Wizard from theView menu.


3-8 7800-A2-GB28-70March 1999

Modifying PVC Throughput Displays

Some end-to-end connections provide a view of the Network (cloud). You havethe option of displaying statistics on data that is transmitted, received, or boththrough the network, using the Tx, Rx, or Both radio buttons.

The Tx button displays information that is being transmitted by the selectedinterface into the network. The Rx button displays information that is beingreceived from the network by the device. The Both button shows statistics ondata that is being transmitted and received.

Handling FrameSaver SLV NNI PVC Displays

When viewing PVC displays on a FrameSaver SLV NNI device:

� Statistics displayed represent the portion of the user PVC between the SLVNNI and the remote endpoint.

� PVC connections on the data port of the SLV NNI display one of the PVCendpoints of the user PVC.

� Connections on the network side of the SLV NNI display the other endpoint ofthe user PVC.


3-97800-A2-GB28-70 March 1999

Understanding Variable Information

For DLCI connections, some charts display variable information that is associatedwith the graphs in the Graph Display Area. Possible variable informationdisplayed is listed and described in the following table.

Variable Description

BECNs Received Backward Explicit Congestion Notifications (BECNs) are anindicator delivered by the network to a transmitting device toindicate congestion in the network on the transmitting path.

BECN seconds Indicates the number of seconds that BECNs were receivedon the network.

Bytes discarded by thenetwork

Specifies the number of bytes discarded through the network.

Bytes Received aboveCIR

Specifies the number of bytes the device received above theCommitted Information Rate (CIR).

Bytes Received withinCIR

Specifies the number of bytes the device received within theCIR.

Bytes Sent above CIR Specifies the number of bytes the device sent above the CIR.

Bytes Sent within CIR Specifies the number of bytes the device sent within the CIR.

Congested seconds Specifies the sum of the BECNs and Forward ExplicitCongestion Notifications (FECNs) received by a device.

FECNs Received FECNs are an indicator delivered by the network to atransmitting device to indicate congestion in the network onthe transmitting path.

FECN Seconds Indicates the number of seconds that FECNs were sent tothe network.

Frames discarded by thenetwork

Specifies the number of frames discarded through thenetwork.

Frames Received Specifies the number of frames received through thenetwork.

Frames Received aboveCIR

Displays the percentage of bits received that are above theCIR.

Frames Received withinCIR

Displays the percentage of bits received that are within theCIR.

Frames Receivedmarked DE

Specifies the number of Discard Eligibles (DE) framesreceived through the network.

Frames Sent above CIR Displays the percentage of bits sent that are above the CIR.

Frames Sent marked DE Specifies the number of packets sent that were marked DE.

Frames Sent within CIR Displays the percentage of bits sent that are within the CIR.

Round Trip Latency Specifies the time it takes for a single packet to move fromone end of the PVC to the other and then back again.


3-10 7800-A2-GB28-70March 1999

Obtaining Help

You can obtain online Help on the Real Time Chart window or on a select graphin the Graph Display Area. The online Help for a Real Time Chart windowincludes:

� Tasks – provides step-by-step instructions on most operations you canperform from this window.

� Reference – lists and describes the components of the window.

The online Help for individual graphs in the Graph Display Area defines theY-axis, lines, and MIB objects used to chart each graph. The following proceduresdescribe how to access online Help for a Real Time Chart window and forindividual graphs within the chart.

� Procedure

To access online Help for a Real Time Chart window:

1. Click on the Help menu.

2. Select either Tasks or Reference.

� Procedure

To access online Help for individual graphs:

1. Position the cursor over a graph.

2. Press the right mouse button and select Help On Graph.

4-17800-A2-GB28-70 March 1999

Using Historical Charts

4What is a Historical Chart?

A Historical Chart displays a single graph that provides details of previous activityon network interfaces and DLCIs that have been collected using the Historicaldaemon and Historical Data Collection components.

There are two types of Historical Charts:

� Daily Details – shows historical data collected on a specific day.

� Weekly Averaged – provides a trended chart. That is, data is averaged overeach day in that period.

This chapter describes how to access, view, and manage Historical Charts. SeeChapter 3, Using Real Time Charts for information on collecting and displayingperformance statistics in real time.

Accessing Historical Charts

To display a Historical Chart, you must use the Navigation Wizard as follows:

1. Enable the Historical daemon. The Historical daemon actively polls thedevices you specify for data and stores the information.

2. Set up data collections for the device interfaces and DLCIs on which youwant to collect historical data.

3. Select a device interface or DLCI from the Device Display Area, which hasbeen enabled for data collections.

4. Launch a Historical Chart using the Launch Graph dialog.

You also have the ability to set other options through the Navigation Wizard,which affect the display of a Historical Chart, including configuring burst andframe options for FrameSaver devices, managing PVC connections, and so forth.

See Chapter 2, Using the Navigation Wizard for details on options, starting theHistorical daemon, enabling data collections, and launching Historical Charts.


4-2 7800-A2-GB28-70March 1999

Viewing Historical Charts

When you launch a Historical Chart for either Daily Details or Weekly Averaged, awindow similar to the following appears:

The following table highlights the components of a Historical Chart window.

Historical ChartWindow Description

Device Information Specifies the device name, interface, and DLCI you selected.

Menus Provides options which you can use to reset the zoom, print achart to file or printer, display the Navigation Wizard main window,and obtain help.

Graph Display Area Displays the requested chart (in the form of a single graph) for thedevice, interface, and DLCI you selected.

The drop-down menu on each graph enables you to change theappearance of the graph.


4-37800-A2-GB28-70 March 1999

Managing Historical Charts

From the Historical Chart window, you can:

� Change the format of graphs.

� Query a point on a graph.

� Print a chart to a file or the printer.

� Zoom in and out of a graph portion.

� Obtain Help

Specifying a Graph Format

The Line drop-down menu, located in the upper righthand quadron of a graph, isused to change the appearance of a graph. You can display plots on a graph as aLine, Bar, or Stack.

Click on the drop-down menu to change to any format listed in the following table.

Graph Format Description

Line Displays a linear graph of data as connected points.

Bar Plots each data set value at each point as a bar of a different color.

Stack Places the data set bars on top of each other. This is similar tocreating a bar graph.

Querying a Point on a Graph

To obtain the exact value and timestamp of a graph point, you must query thepoint.

� Procedure

To query a graph point:

1. Position the cursor over a point on the graph.

2. Press the right mouse button. The exact timestamp value of the point closestto where you clicked appears in the pop-up menu.

On Weekly Averaged (trended) graphs, a link to the Daily Details graph is alsoprovided for the date specified.


4-4 7800-A2-GB28-70March 1999

Printing a Chart to File or Printer

To direct a copy of a chart to a file or the printer, click on the File menu and selectPrint. The Print dialog for your operating platform appears.

Refer to the documentation for your system to obtain information on using thePrint dialog.

Zooming Into and Out of a Graph Portion

You can enlarge an area of the graph by zooming into a portion of a graph.

� Procedure

To zoom into a graph portion:

1. Position the cursor over the graph.

2. Press the left mouse button while dragging the cursor around a select area ofthe graph.

To return to the default settings for the graph, use one of the following methods:

� Press the right mouse button and select Reset Zoom.

� Click on the View menu and select Reset Zoom.

� Press either the upper- or lowercase r key in a graph window.

Obtaining Help

The online Help for the Historical Chart dialog is divided into three topics.

Topic Description

Tasks Provides step-by-step instructions on most operations you canperform.

Reference Lists and describes each component within this dialog.

On Graph Defines the Y-Axis, Lines, and MIB objects used to compile eachgraph.

� Procedure

To access online Help:

1. Click on the Help menu.

2. Select either Tasks, Reference, or On Graph.

5-17800-A2-GB28-70 March 1999

Creating Service LevelManagement (SLM) Reports

5What are Service Level Management (SLM) Reports?

Network Administrators and Service Providers use the SLM Reports feature toprovide automatic delivery of service level accounting and quality of servicereports to their customers that use FrameSaver SLV 9124, 9126, 9128, 9624, and9820 devices. This information is delivered to and accessed by customersthrough the World Wide Web.

There are four categories of SLM reports available as described in Table 5-1,SLM Report Categories.

Table 5-1. SLM Report Categories

Report Category Report Description

Service Level Verification Provides verification of the level of service that is beingdelivered and received. That is, these reports showconformance to the Service Level Agreement (SLA) set upbetween the Service Provider and the end user.

Point of Failure Analysis Displays data that is used to diagnose and troubleshootany negative performance problems that have beenencountered.

Trend Reporting Enables Network Performance Engineers to detectpotential problem areas, such as network overloading orunderloading.

Network Topology Facilitates accounting control over network resources andcosts, and enables capacity planning based on need.

This chapter provides an overview of how reports are generated and delivered tothe end user, and it describes the reports available in each category listed in theprevious table.

Creating Service Level Management (SLM) Reports

5-2 7800-A2-GB28-70March 1999

Managing SLM Reports

A FrameSaver SLV device contains functionality that enables the device itself togenerate and store performance data and more. To retrieve this information fromthe FrameSaver SLV devices and compile the data into SLM reports that can bedelivered to the end user, the Network Administrator or Service Provider must:

� Start the User History Poller daemon.

� Discover the FrameSaver SLV devices.

� Define customer information and data collection using theSLM Report Administration interface available through the Web server.

Using the User History Poller Daemon

The User History Poller daemon polls FrameSaver SLV devices for theperformance and statistical data that is required to compile SLM reports. Data iscollected for those FrameSaver SLV devices were added to the Device DisplayArea within the Navigation Wizard and enabled for data collection using the SLMReport Administration interface only.

The User History Poller daemon can be started after you have set up the Webserver as described in Setting Up the Web Server (for SLM Reports Only) inChapter 1, Getting Started with the Performance Wizard. While the User HistoryPoller daemon collects data from those devices that have been set up for datacollection only, it is not necessary to stop and restart the daemon as you add orremove devices.

Use these commands for your operating platform to start the User History Pollerand begin collecting data:

� For HP-UX and AIX systems:

cd /opt/OV/pdn/PerfWiz./UHPoller

� For Solaris systems:

cd /usr/OV/pdn/PerfWiz./UHPoller

� For Windows NT and Windows 95:

cd \pdn\PerfWizUHPoller.bat

� To stop the User History Poller:

cd perfwizdefaultpathUHPollerstop.bat

In the previous commands, the default path is specified during installation. Referto Setting Up the Web Server (for SLM Reports Only) in Chapter 1, GettingStarted with the Performance Wizard.


5-37800-A2-GB28-70 March 1999

Discovering FrameSaver SLV Units

All 9124, 9126, 9128, 9624, and 9820 FrameSaver SLV devices defined in thePerformance Wizard device database can be enabled for data collections. ThePerformance Wizard device database is accessed through the NavigationWizard. The Navigation Wizard contains a Device Display Area, which lists alldevices that are known to the Performance Wizard.

To add devices to the database using the Navigation Wizard, see Populating theDevice Display Area in Chapter 2, Using the Navigation Wizard.

Using the SLM Report Administration Web-Based Interface

The SLM Report administrative interface is accessible through the Web server.You must use this interface to access:

� Customer Profile to specify details on the customers (end users) that are toreceive SLM reports.

Customer information is contained in a Customer Profile. This profile includesinformation such as the customer’s name, account number, location, and thedevices owned by them that are to be used for SLM Reports. These reports,when compiled, are then delivered and accessed by the customer throughthe World Wide Web.

� Data Collection Administration to enable Data Collection for each device thatis being monitored.

When Data Collection is enabled for a device, that device can be polled bythe User History Poller daemon. Only devices that have been enabled forData Collection can be used in these reports.

The following procedures describe how to access the SLM Report Administrationinterface, create Customer Profiles, and enable Data Collections for newcustomers only. You must use the same interface whenever you want to changea Customer Profile or Data Collection setup. The Web-based interface isconstructed to step you through all tasks pertaining to Customers Profiles andData Collection.

� Procedure

To access the SLM Report Administration Web-based interface:

1. Open your Web browser and specify the hostname where you set up theApache Web Server.

http://yourserver

An opening Web page should appear that indicates the Apache Web Serveris set up correctly.

2. Display the SLM Report Administration main page.

http://yourserver/OpenLane/index.html

The SLM Report Administration main page contains a login screen, whichrequests you to specify a Customer ID.


5-4 7800-A2-GB28-70March 1999

3. Enter Admin in the Customer ID text input field, then press the Log In button.The SLM Report Administration page appears.

Within this page, you can choose to create a Customer Profile or enable DataCollections for a device.

� Procedure

To create a new Customer Profile:

1. Access the SLM Report Administration page and specify Admin for yourCustomer ID.

2. Click on Customer Profiles. The Customer Profile Administration pageappears.

3. Enter a Customer ID.

Customer IDs must be unique and can consist of alphanumeric characters. Ifa Customer ID is not specified, you cannot perform any tasks.

4. Click on the Create a New Customer Profile option. The Create or ModifyCustomer Profile page appears.

— Enter general customer information, including the customer name,account number, location, telephone number, etc.

— Specify the system access level for a customer: Reports Only orAdministrative.

The system access level specifies how the customer can interact with theSLM Report Administration system. Reports Only enables customers toview reports only. Administrative provides customers with completeaccess to the system.

— Press the Save button to set the general customer and system accessoptions.

5. Click on Modify Assigned Devices. The Modify Assigned Devices pageappears.

Within this page, you must specify the devices on which this customerreceives SLM Reports.

6. Click on Modify User Logins. The Modify User Logins page appears.

Within this page, specify the users that have access to this account andassign passwords for those users.

When you have selected user and Web server access, you have completed thesetup of a Customer Profile. You can return to the Customer ProfileAdministration page and set up additional users, modify the current profile, orenable Data Collections for the devices specified in this profile.


5-57800-A2-GB28-70 March 1999

� Procedure

To enable Data Collections for a specific customer:

1. Access the SLM Report Administration page and specify Admin for yourCustomer ID.

2. Click on Data Collection. The Data Collection Administration page appears.

3. Select the device(s) you want to configure for the customer.

You can enter an IP address for a single device or specify that all of thedevices for specific customer be configured for data collection.

4. If you are configuring all devices for a particular customer, continue to thenext step.

If you selected a single device, it will display the parameters that areconfigured for the device.

A device can be assigned to multiple customers or have default parametersset. It is possible that the device you selected may have parameters alreadyconfigured. If parameters are configured, the values are displayed.

5. Enter and/or modify parameters for the device(s).

The parameters to configure include enabling polling and specifying a pollinginterval, FTP login, and password. Refer to Saving Polling Data after thisprocedure.

6. Select Save for this Customer to set these options. A dialog is displayed toindicate when the operation is complete.

If you chose to set up devices individually, you must repeat these steps foreach device assigned to a customer.

If the User History Poller is running, all new devices you enable for DataCollection are discovered automatically, and polling of these devices forinformation begins within five minutes, automatically.

Saving Polling Data

In the previous procedure, Data Collection Administration provides a new field:

Saved polled data for ___ polling days.

This field is used to limit the amount of disk space used by the User HistoryPoller, and specifies the space used in “polling days” which is not the same ascalendar days. A “polling day” represents the space required to store one day’sworth of data.

For example, if the field is set to 90 “polling days,” then it takes 90 days worth ofactual polled data to fill the allotted space. If the polling is stopped, then restartedlater, it may take more than the 90 calendar days to fill the allotted space.

After the allotted space is filled, the User History Poller begins writing over theoldest data so the most recent data is always available. This field should be setbased on how far back in time for which you plan to run reports. In the 90-dayexample above, with the poller continuously running, a report run with a reportperiod greater than 90 days ago would not have data for that report period. Thereport would show NA and/or “Data Missing” for the dates earlier than 90 days.


5-6 7800-A2-GB28-70March 1999

Viewing SLM Reports

Customers (or the end users), interact with SLM Reports through a standardNetscape or Microsoft Web Browser. The following versions are recommended:

� Netscape Communicator 4.04 or higher

� Microsoft Internet Explorer 4.0

To enable customers to navigate through their SLM Reports, you must providethem with the location of the Web site and their customer data, which includestheir Customer ID and assigned Password.

Customers are able to view reports in four categories:

� Service Level Verification (SLV)

� Point of Failure Analysis

� Trend Reporting (for both Capacity Planning and Network Tuning)

� Network Topology

Table 5-2, SLM Report Descriptions, provides brief descriptions of the SLMReports that are available. Detailed Online Help is available with each reportwhen accessed through the World Wide Web.

Table 5-2. SLM Report Descriptions (1 of 3)

Report Category Report Types Description of SLM Reports

Service LevelVerification (SLV)

SLV Summary Displays the highest level network statistics summary and the rawdaily statistics for each PVC for the following:

� Frame Delivery Ratios

� Frame Transfer Delay (ms)

� Service Availability

SLV Summary generates monthly reports only.

SLV Detail Provides statistics on each PVC relative to the following:

� Frame Delivery Ratio to the far end (Throughput)

� Frame Transfer Delay (ms)

� Service Availability

SLV Summary generates monthly reports only.

Frame Delivery Ratio Detail

Shows detailed data delivery statistics on each PVC relative to CIR,which includes:

� Number of frames sent within CIR and received

� Number of frames sent above CIR and received

� Averaged totals


5-77800-A2-GB28-70 March 1999


Report Category Description of SLM ReportsReport Types

Service LevelVerification (SLV)(continued)

Frame Transfer Delay Detail

Specifies average and maximum frame transfer delay statistics foreach PVC.

(continued)Availability Detail Details, for each PVC, the availability of the local network interface

including:

� Time in which the network was not responding to the local device(physical unavailable seconds)

� Time in which a network problem (LMI Inactive) was displayed

� Time in which the far end of the DLCI was not responding

Point of FailureAnalysis

PVC CongestionDetail

Shows the following for each PVC at the transmit end:

� Frames transmitted above CIR

� Frames transmitted within CIR

� BECNs received

Shows the following for each PVC at the receive end:

� Frames received marked DE

� FECNs received

� Frames dropped by the network, including above CIR, within CIR,and total

DTE Port Errors Displays the following for each user port:

� LMI unavailable seconds

� LMI errors

� Transmit total errors

� Receive total errors (including CRC)

� CRC errors

Network Port Errors Shows the following parameters for each user port:

� LMI unavailable seconds

� LMI errors

� Transmit total errors

� Receive total errors (including CRC)

� CRC errors


5-8 7800-A2-GB28-70March 1999


Report Category Description of SLM ReportsReport Types

Trend Reporting(for CapacityPlanning)

Network Capacity andThroughput (Tx) Detail

Provides the number of bits sent (received) on each port and thepercentage (%) of port utilization.

Planning)Network Capacity andThroughput (Rx) Detail

Specifies the number of bits received (sent) on each port and thepercentage (%) of port utilization.

PVC Tx Activity by% of CIR Detail

Displays for each PVC, the percentage (%) of utilization relative toCIR.

Trend Reporting(for NetworkTuning)

Top Six IP CommunicatorDistribution

Specifies the IP address of the six heaviest users for each PVC.

Protocol DistributionDetail

Shows the protocols in use for each PVC and specifies it relativeproportion of the total traffic. Ten major protocols are shown, plusOther for the less significant traffic.

Network Topology Network PhysicalInventory

Specifies the following details on inventory:

� Device names, location, and IP Address

� Model numbers

� Hardware revision numbers

� Firmware revision numbers

Network Connectivity Provides the local and remote names and location of each PVC,including:

� DLCI numbers

� CIRs

� Port Speeds

6-17800-A2-GB28-70 March 1999

Performing Diagnostic Tests

6What are Diagnostic Tests?

Diagnostic Tests check the integrity and operation of 912x and 962x networkdevices, and to some extent, the network itself. Using Diagnostic Tests, you canrun loopback and pattern tests, as well as perform a Lamp Test, ConnectivityTest, or check EIA Lead Status.

This chapter describes how to:

� Access Diagnostic Tests

� Use the components and menus within Diagnostic Tests

� Perform loopback and pattern tests

� Run a connectivity test

� Monitor and obtain status information

� Display performance statistics

� Obtain online Help

NOTE:The Diagnostic Tests component requires Write access to a device. You setthis option when you add devices to the Device Display Area by using the Set(Write) Community string. See Populating the Device Display Area in Chapter 2, Using the Navigation Wizard, for information on adding devices.


6-2 7800-A2-GB28-70March 1999

Accessing Diagnostic Tests

Diagnostic Tests can be accessed from within the Navigation Wizard orOpenView as described in the following sections.

Accessing from the Navigation Wizard

The Navigation Wizard lists and displays all devices known to the PerformanceWizard. By selecting a device, physical interface, DLCI, or end-to-end connectionfrom the Navigation Wizard, you can perform various operations, includingstarting Diagnostic Tests.

� Procedure

To access Diagnostic Tests from within the Navigation Wizard:

1. Select an object (where object is a device, physical interface, DLCI, orend-to-end connection) from the Device Display Area.

2. Start Diagnostic Tests using any of the following methods:

— Click on the Tests button.

— Click on the Action menu and select Tests.

— Click on the right mouse button while positioned over an object, thenselect Tests from the pop-up menu.

A Diagnostic Test window similar to the following is opened for the selecteddevice.


6-37800-A2-GB28-70 March 1999

Accessing from OpenView

Diagnostic Tests can be accessed from the OpenView or NetView menus.

� Procedure

To access Diagnostic Tests from OpenView:

1. Select a device from an OpenView submap.

2. Click on the Performance menu and select Performance.

The Performance menu has a cascading submenu with the following options:Navigation Wizard, Graphs, or Tests.

3. Click on Tests.

A Diagnostic Tests window is opened for the device you selected.

Using Diagnostic Tests

The Diagnostic Tests window contains several components and menus, whichyou can use to perform various tests on network devices and interfaces. Table 6-1 describes each of these components.

Table 6-1. Diagnostic Tests Components

Diagnostic TestsComponent Description

Title Bar Displays the IP address and type of device or DLCI that wasselected.

Menus Provides options that you can use to start tests and customize theenvironment for Diagnostic Tests. See Diagnostic Tests Menus onpage 6-4 for descriptions.

Toolbar Buttons Specifies the actions required to:

� Start the selected loopback tests.

� Stop the loopback tests that are active.

� Clear the Test Selection Area.

� Close the Diagnostic Tests window.

Test Selection Area Provides a logical view of the available loopback tests.

Help Display Area Provides context-sensitive help. The information displayed in thetext area is based on the location of the mouse pointer within theTest Selection Area.

Status Display Area Displays messages returned by the Diagnostic Tests component.


6-4 7800-A2-GB28-70March 1999

Diagnostic Tests Menus

The Diagnostic Tests menus contain options which you can use to performvarious operations on devices and interfaces. Table 6-2 lists these menus andbriefly describes each menu item.

Table 6-2. Diagnostic Tests Menus (1 of 3)

Menu Menu Item Description

File Close Dismisses the current Diagnostic Testswindow and stops all running tests for theselected device.

Exit Closes the Diagnostic Tests window, stops alltests, and exits the Performance Wizardapplication.

Customize Enable Quick Tests/Disable Quick Tests

Causes a loopback test to execute uponselection, when Enable Quick Tests ischosen. Otherwise, you must select theloopback test, then press the Start button tostart the test.

When you select Enable Quick Tests, themenu item toggles to Disable Quick Tests.

To stop loopback tests from executingautomatically, select Disable Quick Tests. Bydefault, Quick Tests are disabled.

Disable Logging/Enable Logging

Stops generating log file entries, if DisableLogging is selected.

When you select Disable Logging, the menuitem toggles to Enable Logging.

To resume collecting log messages, selectEnable Logging. Logging is enabled bydefault.

Disable Warnings/Enable Warnings

Stops the display of the Warning dialog, ifDisable Warnings is selected. Otherwise, aWarning dialog is displayed when a disruptivetest is selected.

When you select Disable Warnings, the menuitem toggles to Enable Warnings.

To resume display of the Warning dialog,select Enable Warnings. By default, theWarning dialog is displayed.

Polling Interval Specifies how often a device is queried forintermediate test results, operational statusand administrative status.

The default is every 30 seconds.

Test Timeout Specifies the length of time a test can runbefore it terminates.

The default is 30 seconds, unless otherwisespecified by the device.


6-57800-A2-GB28-70 March 1999



Action Demand Poll Queries the device for immediate statusinformation.

Stop Polling/Resume Polling

Disables queries of a device for statusinformation, if Disable Polling is selected.

When Disable Polling is selected, this menuitem toggles to Enable Polling.

Select Enable Polling to resume queries ofthe device for status information. By default,polling is enabled.

Show Log File Displays the current contents of the log file ina new window.

Show Remote Device Displays the remote device in a newDiagnostic Tests window.

This item is available for end-to-endconnections only.

Show Local Device Replaces the current Diagnostic Testsdiagram in the Test Selection Area with a viewof the device.

This item is available for end-to-endconnections only.

Reset Device Performs a warm start of the device.

Device Tests Send Pattern Opens a cascading submenu, which you canuse to select a send pattern test or abort anactive send pattern test.

The syntax of the submenu items listed isStart Send PatternName and Abort SendPatternName, where PatternName representsthe test type.

Monitor Pattern Opens a cascading submenu, which you canuse to select a monitor pattern test or abortan active monitor pattern test.

The syntax of the submenu items listed isStart Monitor PatternName and Abort MonitorPatternName, where PatternName representsthe test type.

Send Remote LB UpCode

Places a remote device in loopback mode.This is an in-band code that enables remotecontrol of a device. This is useful when youare performing tests from one end of a circuit.

Send Remote LB Down Code

Takes a remote device out of loopback mode.


6-6 7800-A2-GB28-70March 1999



Device Tests(continued)

EIA Lead Status Opens a dialog, which you can use to monitorthe four signal leads that are detected byFrameSaver devices. These include:

� Request to Send (RTS)

� Clear to Send (CTS)

� Data Terminal Ready (DTR)

� Data Set Ready (DSR)

Start Lamp Test/Stop Lamp Test

Causes the lights on the front panel of adevice to blink on and off, if Start Lamp Test isselected.

When Start Lamp Test is select, it toggles toStop Lamp Test.

Select Stop Lamp Test to end an active lamptest.

DLCI Tests Start Send 55 Pattern Initiates a Send 55 Pattern on the selectedDLCI.

Abort Send 55 Pattern Stops an active Send 55 Pattern test.

Start Monitor 55 Pattern Initiates a Monitor 55 Pattern on the selectedDLCI.

Abort Monitor 55 Pattern Stops an active Monitor 55 Pattern test.

Start DLCI Connectivity Starts a DLCI connectivity test on theselected DLCI.

Performance Summary Displays one or more graphs that show allactivity on a link.

Integrity Displays one or more graphs that show howdata is able to move over the link.

Diagnostics Displays one or more graphs that track basicerrors on a link that affect data movement.

Throughput Displays one or more graphs that indicate theflow of data that is able to travel through thenetwork to its destination.

Analysis Displays one or more graphs that show burstand end-to-end statistics.

Help Overview Provides brief description of Diagnostic Tests.p

Tasks Provides quick help information on how tocomplete most operations within theDiagnostic Tests.

Reference Provides quick reference information on eachcomponent of Diagnostic Tests.


6-77800-A2-GB28-70 March 1999

Using Loopback Modes

Loopback modes can be performed for a variety of devices, interfaces, andDLCIs. The loopback modes that are available to you depend on the the type ofdevice, interface or DLCI that you selected from the Navigation Wizard.

The following sections discuss:

� Types of loopback tests available

� Examples of loopback tests

� How to start loopback tests

� How to unselect or stop a loopback test

� How to use Loopback Up and Down Codes

Types of Loopback Modes

Table 6-3 lists and briefly describes the loopback modes that are available to you.The table lists each loopback test by the nomenclature used in the Test SelectionArea. For detailed information on loopback tests, refer to the user documentationfor the selected device.

Table 6-3. Types of Loopback Tests (1 of 2)

Loopback Type Loopback Test Function

BRI DLCI LB ISDN Port DLCI Loopback: an internal test that loops frames backto the ISDN interface on a per-PVC basis. This test loops framesback logically (not physically) from one FrameSaver access nodethrough the Frame Relay PVC to the same access node.

NET DLCI LB Network Port DLCI Loopback: an internal test that loops framesback to the Network interface on a per-PVC basis. This test loopsframes back logically (not physically) from one FrameSaver accessnode through the Frame Relay PVC to the same access node.

DLCI LB Data Port DLCI Loopback: an internal test that loops frames backto the DTE interface on a per-PVC basis. This test loops framesback logically (not physically) from one FrameSaver access nodethrough the Frame Relay PVC to the same access node.

DSX Line LB* DSX-1 Line Loopback: a physical test that loops the informationreceived on the DSX-1 interface back to the source of the databefore it is passed through the receive and transmit framing sectionof the device.

Use this test with a pattern test at the remote node to determine ifthe problem is with the sending device or the network facility.

* Do not run these tests with Frame Relay equipment attached. Instead, disconnect the Frame Relay equipment and use external test equipment.


6-8 7800-A2-GB28-70March 1999

Table 6-3. Types of Loopback Tests (2 of 2)

Loopback Type Loopback Test Function

DSX Payload LB* DSX-1 Payload Loopback: a physical test that loops theinformation received on the DSX-1 interface back to the source ofthe data after it has passed through the receive and transmitframing section of the device.

Use this test to determine if the problem is with the network facilityor the circuitry of the remote device.

DSX Reptr LB* DSX-1 Repeater Loopback: a physical test that loops datareceived from the ports and the Network interface after it haspassed through the framing circuitry of the device.

Use this test to ensure that all of the data is correct up to the pointwhere it transmitted over the interface.

NET Line LB* Network Line Loopback: a physical test that loops the informationreceived on the Network interface back to the source of the databefore it has passed through the receive and transmit framingsection of the device.

Use this test with a pattern test at the remote node to determine ifthe problem is with the sending device or the network facility.

NET Payload LB* Network Payload Loopback: a test which loops the informationreceived on the Network interface back to the source of data after ithas passed through the receive and transmit framing section of thedevice.

Use this loopback test to determine if the problem is with thenetwork facility or the circuitry of the remote device.

NET Reptr LB* Network Repeater Loopback: a physical test that loops datareceived from the data ports and the Network interface after it haspassed through the framing circuitry of the device.

Use this test to ensure that all of the data is correct up to the pointwhere it is transmitted over the interface.

DTE LB Data Port 1 or Data Port 2 Loopback: a physical test that loopsthe received signal on the DTE interface of the port back to the DTEwithout affecting the operation of the remaining ports.

Use this test to isolate problems on the DTE interface. The attacheddevice or test equipment must generate data to complete thisloopback.

* Do not run these tests with Frame Relay equipment attached. Instead, disconnect the Frame Relay equipment and use external test equipment.


6-97800-A2-GB28-70 March 1999

Examples of Loopback Tests

This section offers demonstrations of loopback tests for the Network, DSX-1interface, Synchronous Data Port, and Permanent Virtual Circuits (PVC)s.

� Network Loopbacks

NetworkInterface

Line Interface Framer

LineLoopback

Network Loopbacks

99-16274

RepeaterLoopback

PayloadLoopback

� DSX-1 Loopbacks

DSX-1Interface

Line Interface Framer

LineLoopback

DSX-1 Loopbacks

99-16275

RepeaterLoopback

PayloadLoopback


6-10 7800-A2-GB28-70March 1999

� Synchronous Data Port Loopback

SCCChip

Time SlotInterchanger

DTE External Loopback

Synchronous Data Port Loopback

99-16276

SynchronousData Port

� Internal (DTE) PVC Loopback

PVC nn

DTE

Internal (DTE) PVC Loopback

Network

99-16277

PVC nn

� Internal (Network) PVC Loopback

PVC nn

DTE

Internal (Network) PVC Loopback

Network

99-16278

PVC nn


6-117800-A2-GB28-70 March 1999

Starting a Loopback Test

You can place the physical interface, local end, or the remote end of a PVCconnection into loopback mode. Although you can select and start more than oneloopback test at the same time, the Test Selection Area changes dynamicallyafter each selection, showing those tests that can run concurrently only.

The following procedures describe how to select and start a loopback test on thephysical interface, local end, or the remote end of a PVC connection. SeeUnselecting or Stopping Loopback Tests on page 6-13 and Enabling QuickLoopback Tests on page 6-22 for related information.

� Procedure

To start a loopback test on the physical interface:

1. Position the mouse pointer over the loopback test you want to perform in theTest Selection Area and click on the left mouse button. The test you select ishighlighted in red.

2. Click on the Start button to run the selected tests. The color of the loopbacktests you selected changes from red to yellow to indicate test mode.

� Procedure

To start a loopback test on the DLCI on the local end:

1. Position the mouse pointer over the DLCI loopback test you want to performand click on the left mouse button. The test you selected is highlighted in red.

2. Position the mouse over the interface icon that contains the DLCI you want totest and click on the right mouse button. A pop-up menu appears.

3. Select List of DLCIs from the pop-up menu. The List of DLCIs dialog appears.

4. Double-click on the DLCI you want to place in loopback mode. The DLCI isselected and the dialog is closed.

5. Click on the Start button. The DLCI loopback test you selected starts and thecolor of the loopback test you selected in the Test Selection Area changesfrom red to yellow to indicate test mode.


6-12 7800-A2-GB28-70March 1999

� Procedure

To place the remote end of a PVC into loopback mode:

1. Position the mouse pointer over the interface icon that contains the remoteend of the PVC connection you want to test and click on the right mousebutton. A pop-up menu appears.


3. Double-click on an end-to-end connection. The Diagnostic Tests windowchanges to a view of both the local and remote device.

4. Position the mouse pointer over the DLCI loopback test, and click on the leftmouse button. The test is highlighted in red.

5. Click on the Start button. The remote end DLCI loopback test you selectedstarts and the color of the loopback test you selected changes from red toyellow to indicate test mode.

To return to a local view of the device, click on the Action menu and select ShowLocal Device.


6-137800-A2-GB28-70 March 1999

Unselecting or Stopping Loopback Tests

You can unselect individual or all loopback tests selections that have not beenstarted, or you can stop an active loopback test. This section describes how tocomplete these operations.

To unselect loopback tests that have been highlighted, but are not active, use oneof the following methods:

� Position the mouse pointer over a selected loopback test, then press the leftmouse button.

This method is useful when you want to unselect individual tests only.

� Click on the Clear button to unselect all selected loopback tests.

� Procedure

To stop an active loopback test:

1. Select one or more active tests that you want to cancel.

If you are stopping a DLCI loopback test on the local or remote end, you mustselect the DLCI from the List of DLCIs dialog before you can stop the test.

2. Click on the Stop button.

If loopback tests are not active, the Stop button is disabled.

Using Loopback Up and Down Codes

The remote loopback up and down codes are in-band codes that enable you tohave control of a remote device. Remote up codes place a remote device inloopback mode. The remote loopback down codes take a remote device out ofloopback mode.

The loopback modes and pattern tests (as well), are defined in the MIBs for eachdevice. Thus, any device that supports the MIBs is able to perform the availabletests. The following procedures describe how to use the up and down codes:

� Procedure

To place a remote device in loopback mode:

1. Click on the NET interface icon in the Test Selection Area.

2. Click on the Device Tests menu and select Send Remote LB Up Code.

� Procedure

To take a remote device out of loopback mode:

1. Click on the NET interface icon in the Test Selection Area.

2. Click on the Device Tests menu and select Send Remote LB Down Code.


6-14 7800-A2-GB28-70March 1999

Using Pattern Tests

Pattern tests enable a device to send or monitor a known bit pattern. These testsgenerate industry standard patterns that can be used to determine whether or notinformation is being transmitted across a circuit correctly. These patterns can besent by Network and Data Port interfaces.

The following sections describe:

� Types of pattern tests available

� How to start and stop pattern test for a device

� How to start and stop pattern tests for DLCIs

You can perform a variety of pattern tests on devices and a Send or MonitorPattern 55 Test on DLCIs. Refer to Table 6-4, Pattern Test Types.

Table 6-4. Pattern Test Types (1 of 2)

Pattern Test Type(Devices Only) Purpose

Send/Monitor QRSS Specifies a pattern that tests timing recovery, circuits, andsimulates customer traffic on the circuit.

This simulated random pattern contains both high and lowdensity sequences that reoccur every 1,048,575 bits and isbased on a 20-bit shift register. Zeros, placed sequentially, aresuppressed to, at most, 14 in a pattern.

Send/Monitor Zeroes Specifies a pattern that checks all circuit elements. The patternitself, is composed of zeros only.

Send/Monitor Ones Specifies that line driver circuitry use the maximum amount ofpower. In a circuit with repeaters, this pattern verifies that dcpower is regulated correctly. When a device loses its inputsignal, it sends unframed ones. Framed ones are typically usedas an idle condition for a circuit that is not in service yet.

This pattern consists of ones only.

Send/Monitor 1 in 8 Specifies a pattern that is used to test timing recovery and canbe used for framed or unframed.

This is an 8-bit pattern that contains a single one (1). If sentunframed, the maximum number of zeros encounteredconsecutively is seven. When sent framed, the maximumnumber of zeros encountered consecutively is eight.

Send/Monitor 3 in 24 Specifies a pattern that is used to test timing recovery and canbe used framed or unframed.

This is a 24-bit pattern, which contains three ones, with thelongest string of zeros not to exceed fifteen.

Send/Monitor 63 Specifies a 63-bit pattern on a DS1 interface.

Send/Monitor 511 Specifies a pseudo-random bit sequence that is 511 bits long (onthe data ports only).

Send/Monitor 2047 Specifies a simulated random pattern that is based on an 11-bitshift register.


6-157800-A2-GB28-70 March 1999

Table 6-4. Pattern Test Types (2 of 2)

Pattern Test Type(Devices Only) Purpose

Send/Monitor 2e15 Specifies a simulated random pattern that is based on a 15-bitshift register.

Send/Monitor 2e20 Specifies a simulated random pattern that is based on a 20-bitshift register.

Send/Monitor User Opens a dialog, which you can use to specify a 2-bytehexadecimal value.

Pattern Type (DLCIs only) Purpose

Send/Monitor Pattern 55

Specifies a pattern that is used to stress circuitry and timingrecovery.

This pattern consists of fifty-five 8-bit octets of data in asequence that changes between high and low density quicklyand can be used without hindering the requirements for thedensity of ones (1).

Starting and Stopping a Pattern Test on a Device

You can initiate pattern tests on physical interfaces, and you can run multiplepattern tests on different devices concurrently. Any test that is active can becanceled.

The following procedures describe how to start and stop a pattern test on aphysical interface. Results of a pattern test are output to the Status Display Area.

� Procedure

To start a pattern test:

1. Click on the interface you want to test in the Test Selection Area.

For example, to perform a pattern test on the Network port, position themouse pointer over the NET icon and click on the left mouse button to selectthat port.

2. Click on the Device Tests menu.

Select either Send Pattern or Monitor Pattern. Both Send Pattern and MonitorPattern have a cascading menu, which lists the available pattern tests.

3. Select either Start Send PatternName or Start Monitor PatternName from thesubmenu, where PatternName is the type of the test you want to run.

Once selected, the pattern test begins, the color of the interface icon changesto reflect test mode, and the menu item you selected toggles to Abort SendPatternName or Abort Monitor PatternName.


6-16 7800-A2-GB28-70March 1999

� Procedure

To stop a pattern test:

1. Click on the interface that contains the active pattern test you want to cancel.

For example, to cancel a pattern test on the Network port, position the mousepointer over the NET icon and click on the left mouse button to select thatport.

2. Click on the Device Tests menu.

Select either Send Pattern or Monitor Pattern. Both Send Pattern and MonitorPattern have a cascading menu, which lists the available pattern tests.

3. Select either Abort Send PatternName or Abort Monitor PatternName fromthe submenu, where PatternName is the type of the active test you want tostop.

Once selected, the pattern test stops, the color of the interface icon changesto reflect its status, and the menu item you selected toggles to Start SendPatternName or Start Monitor PatternName.

Starting and Stopping a Pattern Test on a DLCI

You can initiate the same pattern tests on multiple DLCIs, however, you can haveonly a single pattern test active on an individual DLCI at any given time. Any testthat is active can be canceled.

The following procedures describe how to start and stop a pattern test on a DLCI.

� Procedure

To start a pattern test:

1. Position the mouse pointer over the interface that contains the DLCI you wantto test.

2. Click on the right mouse button. The pop-up menu for that port appears.


The List of DLCIs dialog displays all DLCIs and end-to-end connections forthe physical interface you selected.


6-177800-A2-GB28-70 March 1999

4. Double-click on the DLCI you want to test you want to perform, then click onOK. The List of DLCIs dialog closes.

5. Click on the DLCI Tests menu and select either Start Send Pattern 55 or StartMonitor Pattern 55.

� Procedure

To stop a DLCI pattern test:

1. Position the mouse pointer over the interface that contains the DLCI, which isin test mode.

2. Click on the right mouse button. The pop-up menu for that port appears.


The List of DLCIs dialog displays all DLCIs and end-to-end connections forthe physical interface you selected.

4. Double-click on the DLCI that contains the active test you want to stop, thenclick on OK. The List of DLCIs dialog closes.

5. Click on the DLCI Tests menu and select either Abort Send Pattern 55 orAbort Monitor Pattern 55.

Performing a DLCI Connectivity Test

A DLCI Connectivity test determines whether or not the FrameSaver access unitnode at the other end of the frame relay PVC is active. This test stopsautomatically and can be used for multiplexed PVCs only.

A response is expected within 5 seconds with a roundtrip (RT) time inmilliseconds (ms), and indicates that the remote end is operational andconnected.

To perform this test, click on the DLCI Tests menu and select Start DLCIConnectivity.


6-18 7800-A2-GB28-70March 1999

Monitoring and Obtaining Status

Diagnostic Tests offers several options, which you can use to monitor yoursession and obtain information on the state of your devices and tests. Thefollowing sections discuss:

� Using the Status Display Area

� Obtaining status through color

� Performing a lamp test

� Obtaining EIA Leads status

� Resetting a device

Using the Status Display Area

The Diagnostic Tests window is divided into three areas:

� Test Selection Area

� Help Display Area

� Status Display Area – This is at the bottom portion of the window. All useractions and status returned by Diagnostic Tests are displayed in this area.

The following procedures describe how to:

� Save the contents of the Status Display Area to a file.

� Clear the Status Display Area.

For information on the Diagnostic Tests log file, see Handling Log Messages onpage 6-25.


6-197800-A2-GB28-70 March 1999

� Procedure

To save the contents of the Status Display Area to a file:

1. Position the mouse in the Status Display Area, and click on the right mousebutton. The Status Message pop-up menu appears.

2. Select Save As from the pop-up menu. The Save Status dialog appears.

3. Accept the default file name or enter a new filename in the Save Statusdialog.

4. Click on OK to save the log to file and close the Save Status dialog.

� Procedure

To clear the Status Display Area.

1. Position the mouse in the Status Display Area, and click on the right mousebutton. The Status Message pop-up menu appears.

2. Select Clear from the pop-up menu. All information is erased from the StatusDisplay Area.


6-20 7800-A2-GB28-70March 1999

Obtaining Status through Color

Within the Test Selection Area, the logical diagram of a device contains icons thatrepresent each interface on that device, and lines that represent the loopbacktests available for a device. Both of these features change color to indicatestatus.

� Interface icons, such as NET or Port 1, use the following colors:

Color Meaning

Green The interface is operationally up.

Red The interface is operationally down.

Salmon The interface is in test.

Gray The interface is disabled.

Yellow The interface state is unknown.

� Loopback tests use the following colors:

Color Meaning

Green The circuit is available for test.

Red The loopback test is selected only.

Yellow The loopback is in test.

Performing a Lamp Test

A lamp test causes the front panel lights on a device to blink on and off. Thisenables a Service Person to easily locate the device in a rack full of equipment.

Use the following to enable and disable a lamp test:

� To enable a lamp test, click on the Device Tests menu and select Start LampTest.

When a lamp test is selected, the Start Lamp Test menu item toggles to StopLamp Test.

� To disable a lamp test, click on the Device Tests menu and select Stop LampTest.

If a Lamp Test exceeds the timeout value specified by Diagnostic Tests, it isterminated. Additionally, some devices have a timer that terminates a lamp testautomatically. For more information on device timeout values, see the usermanual for that device.


6-217800-A2-GB28-70 March 1999

Obtaining EIA Lead Status

From the Diagnostic Tests window, you can open a dialog which tracks the statusof four signal leads that can be detected by FrameSaver devices for data portsonly. The leads that are monitored include:

� Request to Send (RTS)

� Clear to Send (CTS)

� Data Terminal Ready (DTR)

� Data Set Ready (DSR)

The following procedure describes how to open the EIA Leads Status dialog andobtain status.

� Procedure

To open the EIA Lead Status dialog:

1. Click on a data port icon.

2. Click on the Device Tests menu and select EIA Leads Status. The EIA LeadsStatus dialog appears.

Within the EIA Leads Status dialog, you can:

� Adjust the poll spacing, which specifies how long after the applicationreceives a response from the device and a new request is sent for updatedlead status.

To adjust poll spacing, drag the slider or click to either side of the slider toincrease or decrease spacing.

� Suspend polling of the device by clicking on the Paused checkbox.

� Manipulate the number of data points shown, which are set at 25 by default.

To change the data points, click on the data point checkboxes.

Click on the Close button to exit the dialog and stop polling for EIA leads status.


6-22 7800-A2-GB28-70March 1999

Resetting the Device

A device reset is necessary when new configuration data has been added to adevice. Resetting a device performs a warm start of that device remotely.

� Procedure

To reset a device:

1. Click on the Action menu and select Reset Device. A warning dialog appears,indicating that a device reset is interruptive.

2. Click on OK in the warning dialog to perform the reset and exit the dialog, orCancel to exit the operation.

Customizing Diagnostic Tests

Diagnostic Tests offers several options, which you can use to customize featuressuch as polling, the display of messages, and so forth. The following sectionsdescribe how to:

� Enable quick loopback tests

� Set test timeout periods

� Manage polling intervals

� Manage the display of warnings

� Handle log messages

Enabling Quick Loopback Tests

By enabling the Quick Tests option, you can cause a loopback test to start uponselection. By default, a loopback test runs after you press the start button only.

To enable Quick Tests, click on the Customize menu and select Enable QuickTests. The menu option changes to Disable Quick Tests.

To stop the automatic start of a loopback test upon selection, click on Customizemenu and select Disable Quick Tests.


6-237800-A2-GB28-70 March 1999

Setting a Test Timeout Period

You can specify how long a test can run before the operation is stopped. Bydefault, a test times out after 1 minute. If you set this option and specify a timeoutperiod that exceeds the timeout value allowed by the device, a message isdisplayed.

� Procedure

To specify a timeout period:

1. Click on the Customize menu and select Test Timeout Period. The TestTimeout dialog appears.

2. Drag the slider or click to either side of the slider to specify a time limit for atest.

You can specify a timeout interval between 1 minute and 120 minutes,depending on the value set in the device itself. The default is 1 minute. (In theprevious example, device had a maximum value of 110 minutes.)

If you select a timeout period that exceeds the limit of the device, a warningmessage is displayed in the Status Display Area, and the test is set to themaximum allowed by the device.

3. Click on Apply to enable the changes and close the dialog.


6-24 7800-A2-GB28-70March 1999

Managing Polling Intervals

The polling interval for the Diagnostic Tests specifies how frequently a device isqueried for intermediate test status, as well as operational and administrativestatus. By default, a device is queried every 30 seconds and the results from thepoll are displayed in the Status Display Area.

You can use the Diagnostic Tests polling features to perform a demand poll, stopand restart polling, or to specify a polling interval other than the default asdescribed in the following list and procedure.

� To perform an immediate query of a device, click on the Action menu andselect Demand Poll.

� To suspend polling, click on the Miscellaneous menu and select DisablePolling. Polling is disabled and the Enable Polling menu item changes toContinue Polling.

To resume Polling, click on the Miscellaneous menu and select ContinuePolling.

� Procedure

To change the polling frequency:

1. Click on the Customize menu and select Polling Interval. The Polling Intervaldialog appears.

2. Drag the slider or click to either side of the slider to set a frequency.

You can specify a polling frequency between 10 seconds and 5 minutes.

3. Click on Apply to enable the changes and close the dialog.


6-257800-A2-GB28-70 March 1999

Managing the Display of Warning Messages

When a test or action is disruptive to the network or device, a Warning dialogappears. For example, if a test is disruptive to the network, a Warning dialogsimilar to the following appears.

You can elect to disable, then restart warning messages at any time as follows:

� To stop the display of the Warning dialog, click on the Action menu and selectDisable Warnings. The menu item changes to Enable Warnings.

� To restart the display of the Warning dialog, click on the Action menu andselect Enable Warnings. The menu item changes to Disable Warnings.

Handling Log Messages

A log is created during each of your Diagnostic Tests sessions. The file location is

log/testwiz/ LogName.log

Where LogName is a unique filename that is generated automatically.

Using the Diagnostic Tests log features, you can stop and restart logging, ordisplay the contents of the log file in a new window as described in the followinglist and procedure.

� To disable log messages, click on the Action menu and select DisableLogging. Log messages are discontinued and the menu item changes toEnable Logging.

� To enable log messages, click on the Action menu and select EnableLogging. Logging is resumed and the menu item changes to Disable Logging.


6-26 7800-A2-GB28-70March 1999

� Procedure

To display the current contents of the log file in a new window:

1. Click on the Action menu and select Show Log File. A new window similar tothe following appears:

2. Click on OK to close the dialog.

Obtaining Performance Statistics

From the Diagnostic Tests window, you can launch charts, which consist of 1 to 4graphs that display real time performance statistics. Refer to Table 6-5,Diagnostic Tests Chart Types.

Table 6-5. Diagnostic Tests Chart Types

Chart Type Description

Summary Displays all activities on a link.

Integrity Shows how well data is able to move over the link.

Diagnostic Tracks the basic errors on a link that affect data movement.

Throughput Indicates the flow of data that is able to travel through the network to itsdestination.

Analysis Shows burst and end-to-end measurements.


6-277800-A2-GB28-70 March 1999

The type of chart that is available to you depends on the device and interface thatyou are viewing. The following procedure describes how to open a chart.

� Procedure

To display a chart:

1. Click on an interface within the Test Selection Area.

2. Click on the Performance menu and select a chart type. If is a chart type isunavailable to you, the menu item is dimmed.

See Chapter 3, Using Real Time Reports, for more information on using charts.

Getting Online Help

The Diagnostic Tests Help menu provides you with context-sensitive help andquick help.

� Context-sensitive help is provided for the Test Selection Area. That is, as youmove the mouse pointer over components within the Test Selection Area,help is displayed in the Help Display Area.

� Quick help is available from the Diagnostic Tests Help menu. It provides youwith information on how to complete most tasks from the Diagnostic Testswindow, and provides descriptions of each component in the window.

To obtain quick help, click on the Help menu and select from the following:

— Overview provides a quick synopsis of this component.

— Tasks provides step-by-step instructions on most actions you cancomplete using Diagnostic Tests.

— Reference provides brief descriptions of components and menus.


6-28 7800-A2-GB28-70March 1999

A-17800-A2-GB28-70 March 1999

Messages

AError and Status Messages

The Messages Table provides suggestions on how to investigate problems withyour network.

If you receive one of the following status or error messages, perform therecommended action listed in the following table. You may also see errormessages from other software packages, such as OpenView for Windows.

Messages Table (1 of 2)

Message Problem Action

Missing Data DLCIs reconfigured. Perform a Device Sync fromDevice Explorer.

DSL card inserted or removed. Perform a Device Sync fromDevice Explorer.

Link Personality reconfigured. Perform a Device Sync fromDevice Explorer.

In Band Management Channelis down.

Some SNMP data is not validwhen link is down. No actionneeded.

Management Port in RS232mode.

Some SNMP data not valid forthat configuration. No actionneeded.

Paradyne device does notsupport MIB.

Contact your nearest sales orservice representative.

Other vendor device does notsupport MIB.

Contact device vendor’s sales orservice representative.

Messages

A-2 7800-A2-GB28-70March 1999

Messages Table (2 of 2)

Message ActionProblem

SNMP Error Bad value

SNMP Set is being rejected. Verify the entry is valid on thedevice.

SNMP ErrorDevice timed out

No answer from device.

Possibilities include:

� Communication lost todevice.

� The read/write communitystring on the device does notmatch the read/writecommunity string that theNMS is using to do an SNMPSet.

� SNMP is not enabled for thisdevice.

� SNMP IP authentication isenabled but the NMS’s IPaddress is not in the device’slist of allowable IP addresses.

� SNMP IP authentication isenabled and the NMS’s IPaddress is in the device’s listas read only access.

� SNMP agent on the device isdefective.

Perform a Device Sync fromDevice Explorer.

If necessary:

� Verify communication isworking with the device.

� Do a Device Sync from DeviceExplorer using the read/writecommunity string on thedevice.

� Enable SNMP in the device’sconfiguration.

� Add the NMS’s IP address tothe devices list of allowableNMS IP addresses.

� Change the NMS’s IP addressto read/write in the device’sconfiguration.

� Contact device’s vendor.

SNMP ErrorGeneral error

Unknown error. Contact your nearest sales orservice representative.

SNMP ErrorPDU too big

The maximum PDU size hasbeen exceeded for that device.

Locate the Preferences.dator Preferences.def file inthe Performance Wizarddatabase/config subdirectory:

� PerfWiz→database→config

Change:

� pdn.snmp.maxOidsPerPdu=40 to 30 or another numberless than 40.

SNMP ErrorRead only

The device does not supportwrite access to that SNMP item.

Verify that the device has thelatest firmware. If firmware iscurrent, contact device vendor.

GL-17800-A2-GB28-70 March 1999

Glossary

IBM-UNIX operating system.

Backward Explicit Congestion Notification. A bit set and forwarded by the network to notifyusers of data traffic congestion, sent in the opposite direction of the frame carrying theBECN indicator or bit. Outbound frames may encounter congestion and be dropped.

Bursty Error Seconds. A second in which more than one but less than 320 CRC6 errorevents have occurred.

Committed Information Rate. Less than or equal to the access rate, the CIR is used by theservice provider for rate enforcement when the network allocates bandwidth. When ratesexceed the CIR, frames may be discarded.

Cyclic Redundancy Check. A mathematical method of confirming the integrity of receiveddigital data using six check bits.

Controlled Slip Seconds. A period in which a frame was added or deleted because of avariance in timing.

An agent program that runs continuously on a server system in a UNIX environment andprovides resources to client systems on the network.

Digital Data Service, such as DATAPHONE Digital Service or ACCUNET Spectrum ofDigital Services, that provides private digital communication circuits.

Discard Eligible. Part of the frame header that marks a frame for low priority if there iscongestion on the network. If congestion occurs, DE frames are the first to be discarded bythe network.

Data Link Connection Identifier. The virtual circuit number corresponding to a particularconnection between two destinations. This number is used as part of the frame relayheader. The total number of DLCIs between endpoints make up the PVC. DLCIs are alocal means of identifying a PVC.

Digital Signal level 1 (one). A digital signal transmitted at the rate of 1.544 Mbps in North America.

Digital Subscriber Line. The non-loaded, local-loop copper connection between thecustomer and the first node within the network.

Digital Subscriber Line Access Multiplexer. A platform for DSL modems that provideshigh-speed data transmission with POTS over traditional twisted-pair wiring.

A wideband digital interface operating at 2.048 Mbps, defined by ITU recommendationsG.703 and G.704. It is used primarily outside of North America.

MIB objects unique to a specific company’s devices.

A performance measurement reported during a Digital Test or Transmit Test Pattern that isdefined as a second in which at least one error has been detected.

Frame Check Sequence. A value calculated at the sending and receiving end of aconnection to determine if error have occurred in transmission of a frame.

Forward Error Correction. A method of error control for data transmission where thereceiving device can detect and correct a character or block of code containing apredetermined number of erroneous bits.

AIX

BECN

BES

CIR

CRC6

CSS

daemon

DDS

DE

DLCI

DS1

DSL

DSLDSLAM

E1

Enterprise MIB

errored second

FCS

FEC

Glossary

GL-2 7800-A2-GB28-70March 1999

Forward Explicit Congestion Notification. A bit set and forwarded by the network to notifyusers of data traffic congestion, sent in the same direction of the frame carrying the BECNindicator or bit. Inbound frames may encounter congestion and be dropped.

A high-speed connection-oriented packet switching WAN protocol using variable-lengthframes.

File Transfer Protocol. A TCP/IP standard protocol that allows a user on one host toaccess and transfer files to and from another host over a network, provided that the clientsupplies a login identifier and password to the server.

An ITU recommendation for the physical and logical characteristics of hierarchical digitaldevices.

An ITU recommendation for synchronous frame structures.

A command providing read-only access to SNMP MIB objects.

A computer attached to a network that shares its information and devices with the rest ofthe network.

The worldwide internetwork, which predominantly uses the TCP/IP protocol.

Internet Protocol. An open networking protocol used for internet packet delivery.

International Telecommunications Union. The telecommunications agency of the UnitedNations, established to provide standardized communications procedures and practices.

Java Development Kit.

Java Runtime Environment.

Local Area Network. A privately owned and administered data communications networklimited to a small geographic area.

The physical connection between one location and another used for data transmission.

Local Management Interface. The standard set of procedures and messages that managea PVC linking two DTEs. It is a common standard for link-management signaling(information exchange).

Media Access Control. The lower of the two sublayers of the data link layer, the MACsublayer controls access to shared media.

Management Communications Controller. The DSLAM circuit card used to configure andmonitor the DSLAM.

Management Information Base. A database of managed objects used by SNMP to providenetwork management information and device control.

Multiple Virtual Lines. A proprietary local loop access technology that permits severalservices to concurrently and discretely use a single copper wire loop.

Network Management System. A computer system used for monitoring and controllingnetwork devices.

Network-to-Network Interface. The point of connection of two frame relay networks.

A connection or switching point on the network.

Out of Frame. An error condition in which frame synchronization bits are in error.

Out of Service. A digital network trouble signal reported by the remote unit.

Protocol Data Unit. A message containing protocol-specific information.

FECN

frame relay

FTP

G.703

G.704

Get (SNMP)

host

Internet

IPIP

ITU

JDK

JRE

LAN

link

LMI

MAC

MCC

MIB

MVL

NMS

NNI

node

OOF

OOS

PDU

Glossary

GL-37800-A2-GB28-70 March 1999

The continuous process by which NMS solicits network information.

Point-to-Point Protocol. A protocol for packet transmission over serial links, specified byInternet RFC 1661.

Permanent Virtual Circuit. A connection established administratively and used to supportATM, frame relay, and X.25.

Rate Adaptive Digital Subscriber Line. A technique for the use of an existing twisted-pairline that permits simultaneous POTS and high-speed data communication at adaptivesymmetric and asymmetric rates.

A device that connects LANs by dynamically routing data according to destination andavailable routes.

A table used by a node to route traffic to another node in the multiplexer network.

Severely Errored Seconds. Usually defined as a second during which a specific number ofCRC errors was exceeded, or an OOF or other critical error occurred.

A command providing write access to SNMP MIB objects.

Service Level Verifier. A feature that monitors and ensures frame relay network service.

Simple Network Management Protocol. Protocol for open networking management.

A display of connection of devices. A submap may be developed by the HP OpenViewusing the autodiscovery feature, or it may be created by the user.

A portion of a network, which may be a physically independent network segment, thatshares a network address with other portions of the network and is distinguished by asubnet number. A subnet is to a network what a network is to an internet.

A number that identifies the subnet portion of a network address. The subnet mask is a32-bit Internet address written in dotted-decimal notation with all 1s in the network andsubnet portions of the address.

A term for a digital carrier facility used to transmit a DS1 formatted digital signal at 1.544 Mbps. It is used primarily in North America.

Transmission Control Protocol/Internet Protocol. The dominant protocol suite in theworldwide Internet, TCP allows a process on one machine to send data to a process onanother machine using the IP. TCP can be used as a full-duplex or one-way simplexconnection.

Virtual terminal protocol in the Internet suite of protocols. Allows the user of one hostcomputer to log into a remote host computer and interact as a normal terminal user.

Trivial File Transfer Protocol. A standard TCP/IP protocol that allows simple file transfer toand from a remote system without directory or file listing. TFTP is user where FTP is notavailable.

A notification message to the SNMP manager when an unusual event occurs on a networkdevice, such as a reinitialization.

Video Graphics Adapter.

Virtual Local Area Network. A logical grouping of users regardless of their physical locationon a network.

Wide Area Network. A network that spans a large geographic area.

polling

PPP

PVC

RADSL

router

routing table

SES

Set (SNMP)

SLV

SNMP

submap

subnet

subnet mask

T1

TCP/IP

Telnet

TFTP

trap (SNMP)

VGA

VLAN

WAN

Glossary

GL-4 7800-A2-GB28-70March 1999

This page intentionally left blank.

IN-17800-A2-GB28-70 March 1999

Index

Numbers1 in 8 pattern test, 6-142047 pattern test, description of, 6-142e15 pattern test, description of, 6-152e20 pattern test, description of, 6-153 in 24 pattern test, description of, 6-14511 pattern test, description of, 6-1463 pattern test, description of, 6-14

AAction menu, Launch Graph

displaying historical reports, 2-23displaying real time reports, 2-19

Active check box, for historical collection, 2-21administration of SLM Reports, 5-3administration of SLV reports

creating customer profile, 5-4enabling data collection, 5-5saving polling data, 5-5

AIXinstalling Performance Wizard, 1-5removing Performance Wizard, 1-11setting up Apache Web Server, 1-16starting Performance Wizard, 1-8

All Ones pattern tests, description of, 6-14All zeroes pattern test, description of, 6-14Apache Web Server

setting up for HP-UX, 1-13setting up for SLM Reports, 1-12setting up for Solaris and AIX, 1-16setting up for Windows, 1-19starting User History Poller daemon, 5-2verifying setup, 1-21

application, starting Performance Wizard, 1-7Availability Detail Report, description of, 5-7

BBackward Explicit Congestion Notifications. See

BECNsBECNs received, 3-9Both radio button, for Real Time Reports, 3-4burst, setting counting ranges, 2-15Bytes

discarded by the network, 3-9received or sent above CIR, 3-9received within CIR, 3-9

CCD-ROM, loading on Solaris, HP-UX, and AIX, 1-5colors, use of, 3-4configure device, frame size and burst ranges, 2-15congested seconds, 3-9congestion notifications, 3-9Connection option, 2-14customer profile, creating for SLM Reports, 5-4

DDaily Details, 2-23data collection, enabling for SLM Reports, 5-5Delete Device option, removing devices, 2-10device configuration

frame and burst ranges, 2-15updating, 2-9

device databasepopulating, 2-5removing entries, 2-10updating, 2-9

Device Display Areaadding devices, 2-5collapsing the display, 2-9deleting devices, 2-10locating devices, 2-11within Edit Connection dialog, 2-13

device informationfrom Edit Historical Collection, 2-21within Edit Connection dialog, 2-13within Real Time Report dialog, 3-4

device reset, performing, 6-22device status, obtaining through color, 6-20Device Sync dialog, updating the device database, 2-9device timeout, 2-22, A-1devices

enabling and disabling polling, 3-5locating in Device Display Area, 2-11managing PVC connections, 2-12querying for Real Time Reports, 3-4removing from display, 2-10selecting for an operation, 2-6setting frame and burst ranges, 2-12

Index

IN-2 7800-A2-GB28-70March 1999

Diagnostic Tests1 in 8 pattern tests, 6-142047 pattern test, 6-142e15 pattern test, 6-152e20 pattern test, 6-153 in 24 pattern test, 6-14511 pattern test, 6-1463 pattern test, 6-14accessing from Navigation Wizard, 6-2accessing through Navigation Wizard, 2-1All Ones pattern test, 6-14All zeroes pattern test, 6-14clearing Status Display Area, 6-18components of, 6-3customizing, 6-22description of, 6-1displaying EIA status, 6-21displaying warning messages, 6-25enabling quick tests, 6-22examples of loopback modes, 6-9handling log messages, 6-25managing polling intervals, 6-24menus, 6-4obtaining status through color, 6-20pattern 55 test, 6-15performing a DLCI connectivity test, 6-17performing a lamp test, 6-20QRSS pattern test, 6-14resetting a device, 6-22saving Status Display Area contents, 6-18setting device community string, 2-25specifying a test timeout, 6-23starting a loopback test, 6-11starting and stopping pattern tests, 6-15starting from Navigation Wizard, 2-25stopping a loopback, 6-13types of loopback modes available, 6-7types of pattern tests available, 6-14unselecting a loopback test, 6-13using loopback modes, 6-7using loopback up and down codes, 6-13using pattern tests, 6-14

dialog boxesConfigure Device, 2-15Device Sync, 2-9Edit Connection, 2-12Edit Preferences, 2-17Find, 2-11Launch Graph, 2-19New Device, 2-5Print, 3-7, 4-4Update License Key, 1-10Wizard Query, 2-10

Discard Eligibles (DE), 3-9disk space requirements, 1-3DLCIs

defining connections, 2-14frame size and burst ranges, 2-15removing connections, 2-14starting Connectivity Test, 6-17variable data, 3-9

DS1 Transmission, vDSX-1 Loopback, 6-9DTE Port Errors Report, description of, 5-7DTE PVC Loopback, example of, 6-10

EEdit Connection dialog, 2-12Edit Historical Collection dialog

components of, 2-21setting collection frequency, 2-21

edit Preferences, 2-17EIA Lead Status, displaying, 6-21end-to-end connections

defining, 2-14modifying graph displays, 3-8

Enterprise MIBs, verror messages, A-1errors, during historical collections, 2-9

Index

IN-37800-A2-GB28-70 March 1999

Ffeatures, new in current version, 1-2FECNs received, 3-9File menu, within Real Time Report dialog, Print, 3-7Find dialog box, 2-11Frame Delivery Ratio Detail Report, description of, 5-6Frame Relay Transmission, vframe size, setting the ranges, 2-15Frame Transfer Delay Detail Report, description of, 5-7Frames Discarded by the Network, 3-9Frames Sent or Received

above CIR, 3-9marked DE, 3-9

Frames Sent within CIR, 3-9FrameSaver devices

managing PVC connections, 2-12running Diagnostic Tests, 2-25setting frame and burst ranges, 2-12

FrameSaver SLV devicesdiscovering, 5-3enabling for SLM data collection, 5-5starting User History Poller daemon, 5-2using to create SLM Reports, 5-3using with SLM Reports, 2-25

Frequency radio dials, for polling intervals, 2-21

Ggraph buttons, within Real Time Report dialog, 3-4

Start or Stop Poll, 3-5Graph Display Area, within Real Time Report dialog,

3-4graph formats, definitions of, 3-6, 4-3graph point, obtaining exact timestamp and value, 3-6,

4-3graphs. See historical reports; real time reports

Hhardware requirements, 1-3Historical Charts, accessing from Navigation Wizard,

2-1Historical Report dialog

changing graph format, 4-3components of, 4-2displaying plots as line, bar, or stack, 4-3File menu, Print, 4-4obtaining help, 4-4printing a report to file or printer, 4-4querying a graph point, 4-3zooming into a graph portion, 4-4

historical reportsdisplaying as line, bar, or stack, 4-3launching, 2-23printing to file or printer, 4-4querying a graph point, 4-3selecting Daily Details or Weekly Averaged, 4-1setting up data collections, 2-21viewing, 4-2zooming into a graph portion, 4-4

HP OpenViewaccessing Diagnostic Tests, 6-3displaying a real time chart, 1-7integrating with Performance Wizard, 1-4starting Performance Wizard, 1-7

HP-UXinstalling Performance Wizard, 1-5removing Performance Wizard, 1-11starting Performance Wizard, 1-8

Iinstallation procedures, 1-5

for Apache Web Server, 1-12for Performance Wizard with Windows, 1-6for Solaris, HP-UX, and AIX, 1-5

installation troubleshootingfor Apache Web Server, 1-21of Performance Wizard, 1-10

Internal PVC Loopback, example of, 6-10IP address, specifying for a device, 2-5, 2-9

JJava Development Kit. See JDKJava Runtime Environment. See JREJDK, installing, 1-3JRE

downloading for use, 1-3verifying installation of, 1-3

LLamp Test, performing, 6-20Launch Graph dialog, 2-19, 2-23license key, 1-10Line drop-down menu, 3-6, 4-3

Index

IN-4 7800-A2-GB28-70March 1999

loopback modesexamples of tests, 6-9performing on DLCI on local end, 6-11performing on physical interface, 6-11performing on remote end of a PVC, 6-12starting a test, 6-11stopping a test, 6-13unselecting tests, 6-13

loopback tests, 6-7See also loopback modes

loopback up and down codes, use of, 6-13

Mmenus, within Real Time Report dialog, 3-4messages, 2-22

Device Timeout, 2-23error and status, A-1SNMP Error, 2-23

MIB variables, supported, vminus sign (–) icon, 2-9missing data message, A-1

NNavigation Wizard

accessing Diagnostic Tests, 2-1, 6-2accessing NetScout Manager, 2-26Action menu, starting Diagnostic Tests, 2-25adding devices, 2-5components of, 2-3deleting devices, 2-10discovering devices for SLM Reports, 2-1displaying a Real Time Chart, 2-1, 2-16displaying Historical Charts, 2-1launching a Real Time Chart, 2-18locating devices, 2-11menus within, 2-3setting FrameSaver options, 2-12synchronizing devices, 2-9updating the license key, 1-10use of, 2-1using for SLM Reports, 2-25

NetScout Manager, accessing from Navigation Wizard,2-26

NetViewdisplaying a real time chart, 1-7integrating with Performance Wizard, 1-4starting Performance Wizard, 1-7

Network Capacity and Throughput (Rx) Detail Report,description of, 5-8

Network Capacity and Throughput (Tx) Detail Report,description of, 5-8

Network Connectivity Report, description of, 5-8network devices

monitoring, 1-1troubleshooting, A-1

Network Loopback, 6-9Network Physical Inventory Report, description of, 5-8Network Port Errors Report, description of, 5-7Network PVC Loopback, example of, 6-10New Device dialog, 2-5

OOpenView. See HP OpenViewoperating platforms

installing Performance Wizard, 1-5removing Performance Wizard, 1-11supported, 1-2supported JRE versions, 1-3upgrading Performance Wizard, 1-11

PPattern 55 test, description of, 6-15pattern tests

starting and stopping, 6-15types available, 6-14use of, 6-14

Performance Wizard Web site, 1-5pie graphs, 3-6platforms, supported, 1-2poll button, for Real Time Reports, 3-4polling

frequency, 2-19setting default rate, 2-17setting frequency, 2-17user history for SLV reports, 5-5

Port Status, use of colors, 3-4Preferences option, setting default polling, 2-17prerequisites, installation requirements, 1-2Print dialog box, 3-7, 4-4product updates, obtaining from the WWW, 1-5Protocol Description Detail Report, description of, 5-8PVC Congestion Detail Report, description of, 5-7PVC Throughput displays, modifying, 3-8PVC Tx Activity by Percentage of CIR Report,

description of, 5-8

Index

IN-57800-A2-GB28-70 March 1999

QQRSS pattern test, description of, 6-14

Rranges, setting frame and burst, 2-15Read Community string, specifying for a device, 2-5Real Time Charts

accessing from Navigation Wizard, 2-1displaying , 1-7displaying from Navigation Wizard, 2-16launching from Navigation Wizard, 2-18setting a polling frequency, 2-17viewing, 3-2

Real Time option, 2-19real time polling rate, setting default, 2-17Real Time Report dialog

changing graph display, 3-6changing report types, 3-7determining if query is active, 3-4displaying graphs, 3-4displaying port status, 3-4File menu, Print, 3-7obtaining device information, 3-4obtaining help, 3-10obtaining timestamp and value of graph point, 3-6printing a report, 3-7using menus, 3-4using Poll buttons, 3-5using the toolbar, 3-4using Tx, Rx, or Both, 3-4zooming into a graph, 3-7

real time reportsdisplaying, 3-6obtaining help, 3-10printing, 3-7querying a graph point, 3-6selecting other report types, 3-7specifying a graph format, 3-6zooming into a graph portion, 3-7

removing Performance Wizard, 1-11report types

button, 2-18selecting from a Real Time Report dialog, 3-7

requirementshardware and software, 1-3using the JRE, 1-3

RMON, user history device data, 1-2, 5-2RMON Manager, 2-26Round Trip Latency, 3-9Rx radio button, for Real Time Reports, 3-4

Sserver access control, setting, 1-5Service Level Management Reports. See SLM ReportsService Level Verification, SLM report, 5-1setup program, for Performance Wizard, 1-6SLM Reports

accessing Web-based interface, 5-3adding devices for operations, 2-25creating a customer profile, 5-4descriptions of , 5-6discovering FrameSaver SLV devices, 2-1enabling data collection, 5-5setting up Apache Web Server, 1-12starting the User History Poller, 5-2types available, 5-1using Web-based interface, 5-3viewing through WWW, 5-6

SLV Detail report, description of, 5-6SLV Summary Report, description of, 5-6SNMP errors, 2-9, 2-22, A-1software, upgrading Performance Wizard, 1-11Solaris

installing Performance Wizard, 1-5removing Performance Wizard, 1-11setting up Apache Web Server, 1-16starting Performance Wizard, 1-8

standalone application, starting, 1-7Start Poll button, 3-5status fields, within Real Time Report dialog, 3-4status messages, A-1Stop Poll button, 3-5suggestions, user documentation, ASynchronous Data Port Loopback, 6-10

Index

IN-6 7800-A2-GB28-70March 1999

TTest button, checking state of data collection, 2-22tests. See Diagnostic Teststext input fields

Community, 2-5Device Name, 2-5

timestamp, obtaining on a graph point, 3-6toolbar, for Real Time Charts, 3-4Top Six IP Communicator Report, description of, 5-8trended historical report, 2-24troubleshooting, A-1

installation of Performance Wizard, 1-10Tx radio button, for Real Time Reports, 3-4

UUnits drop-down menu, specifying time intervals, 2-21Update License Key dialog, 1-10upgrading Performance Wizard, 1-11User History Poller daemon, starting for data collection,

5-2user history polling, for SLV reports, 5-5User-defined pattern test, 6-15

Vvariable descriptions, for DLCI connections, 3-9

WWeb Server

setting up for HP-UX, 1-13setting up for SLM Reports, 1-12setting up for Solaris and AIX, 1-16setting up for Windows, 1-19verifying setup, 1-21

Web sitesaccessing Performance Wizard, 1-5for Apache Web Server, 1-13, 1-16, 1-19for JRE environments, 1-4Paradyne, vii

Weekly Averaged, 2-23Windows NT and 95

installing Performance Wizard, 1-6removing Performance Wizard, 1-12setting up Apache Web Server, 1-19

Wizard Query dialog, removing devices, 2-10World Wide Web

accessing Performance Wizard, 1-5downloading Performance Wizard, 1-5downloading the JRE, 1-4for Apache Web Server, 1-12Paradyne site, vii

Xxhost command, setting access control, 1-5

YY-axis, within a graph display, 3-4

Zzoom

resetting within a real time report, 3-7within a historical report, 4-4

Date post:	06-Dec-2021
Category:	Documents
Upload:	others
View:	6 times
Download:	0 times