OpenScape Office V3 Applications via Win 2008 R2 Remote Desktop Server
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Table of Contents
TABLE OF CONTENTS ...................................................................................................................................... 2
DOCUMENT INFORMATION ................................................................. FEHLER! TEXTMARKE NICHT DEFINIERT.
HISTORY OF CHANGE ........................................................................................................................................... 2
TEST ENVIRONMENT AND PRECONDITIONS .......................................................................................... 3
TEST CONCLUSIONS AND RESTRICTIONS ................................................................................................ 3
INSTALLING COMMUNICATIONS CLIENTS ............................................................................................. 4
INSTALLING MYREPORTS ............................................................................................................................. 9
DISABLE MYPORTAL FOR OUTLOOK FOR A DEFINED USER GROUP ........................................... 11
AUTO UPDATE OF OSO APPLICATIONS ................................................................................................... 14
AUTO UPDATE OF MYREPORTS APPLICATION .................................................................................................... 14
UPDATE VIA SETUP WIZARD (COMMUNICATIONSCLIENTS.EXE) ........................................................................ 15
SERVER RESOURCES ..................................................................................................................................... 15
RAM – ADDITIONAL MEMORY REQUIREMENT ................................................................................................... 15
CPU – ADDITIONAL CPU LOAD FROM APPLICATIONS ........................................................................................ 16
History of change
Vers. State Date Author Comment
0.99 Draft 24.03.2011 Ready for tech. review
1.0 Release 31.03.2011 Added performance values
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Test Environment and Preconditions
Microsoft Windows Server 2008 R2, 64 Bit Standard Edition
Wi do s Desktop E perie e Feature i stalled for fa ie er and audio)
Java Runtime must be installed for myPortal / myAttendant / myReports application; Test is done
with current version JRE 1.6.0_21 32-Bit and 64-Bit
(http://www.java.com/de/download/manual.jsp)
Microsoft Outlook 2010 (14.0.4760.1000) 32 Bit (64-Bit is not yet supported with myPortal for
Outlook)
OpenScape Office MX (OSO MX), V3R0.0.0_100 and V3R0.92.0_212
Test Conclusions and Restrictions The OSO MX/LX V3 clients can be used on Windows 2008 R2 Remote Desktop Server.
The major hints and restrictions are:
It is strongly recommended to use 32 Bit Java Runtime Environment (JRE) instead 64 Bit JRE to
save memory resources on server.
Please note that myAgent is currently not generally released for Remote Desktop Server
installations. A customer project specific evaluation and release is required.
Data Execution Prevention (DEP) must be disabled on Microsoft Windows 2008 R2 Server. This
setti g is alled Tur o DEP for esse tial progra s a d ser i es o l . Other ise all O“O lie t executable files must be added to DEP exception list.
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Installing Communications Clients Installation must be done with Administrator privileges.
Microsoft advices to put Remote Desktop Services (Terminal Services) Server into install mode, before
installing or removing programs. This can be done via Control Panel-> Install Application on Remote
Desktop Server. This is the sa e as t pi g change user /install at the o a d pro pt a d change user /execute after setup has fi ished.
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The CommunicationsClients installation files can be downloaded from OSO MX WBM: Service Center->
Download Center.
Run the CommunicationsClients.exe program and confirm the Microsoft “ecurity Warning :
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Applications should be installed in 32-Bit program files directory (default setting):
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“ele t Co plete i stallatio for all lie ts a d Fa Pri ter dri er. “ele t Custo to choose
applications separately. T pi al ill i stall Portal/ Atte da t o l . :
All clients are installed in this example:
Proceed with <Next> until setup wizard is finished...
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Installing myReports Installation must be done with Administrator privileges. Remote Desktop Server must be in installation
mode as described above.
The myReports installation file can be downloaded from OSO MX WBM: Service Center-> Download
Center. The other option is to use (or map) the shared applications directory on OSO MX:
\\<OSO MX IP Address>\applications\install-myReports\
User name: hoome
Password: hoomesw
The myReports.exe must be used in terminal server environment. Confirm the Mi rosoft “ecurity
Warning :
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I stallatio is do e ithout user i put to \ProgramData\myReports\ Reports.jar
Proceed with <Next> until setup wizard is finished.
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Disable myPortal for Outlook for a defined user group The Outlook Add-In is loaded in context of every user on server that is starting Outlook application.
Following configuration can be used, to avoid loading of Add-In for a defined group of users.
Create a new User-Group here: No_Outlook_Plugi on the Remote Desktop Server. This can be done
via Computer Management:
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Assign all users to group, that should not see and use myPortal for Outlook
Ope properties dialog of OutlookI tegratio file OLI.dll ith right ouse li k o file.
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Select security settings and de „Full o trol for the created user group.
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Auto update of OSO applications Auto update of applications will wait to execute, as long as one instance of application is still in use by any
user. When all instances of applications are closed, then auto update will be performed automatically.
There is no user input necessary.
All users will see in tray area, when auto update has not been performed yet.
After left mouse click on this message, the OSO Update dialog is opened. All listed processes must be
closed, before Auto update can take place. Only users with Administrator privileges will see the For e Update utto . All listed pro esses, e ept Outlook, are losed o usi g For e update button:
Auto update of myReports application
The above mentioned OSO Auto update service does not include the myReports application.
When system update took place then new myReports version will be downloaded on next application
start. Log in with administrator account and start myReports application once.
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Update via setup wizard (CommunicationsClients.exe)
Attention - All client applications must be closed, before running setup wizard!
Running setup wizard, is not necessary. The update will be performed by OSO auto update service
automatically.
However, if OSO Auto Update does not take place (e.g. disabled, or system offline) then setup wizard
can be used for update, as long as applications are not in use by any client.
Microsoft advices to put Remote Desktop Services (Terminal Services) server into install mode, before
installing or removing programs. This can be done via Control Panel-> Add /Remove programs. This is
the sa e as t pi g change user /install at the o a d pro pt a d change user /execute after setup has fi ished.
Server Resources Using OpenScape Office applications has an impact to the PC where they are installed. In case of
terminal server this summarizes for each user that is using the application. The following specific values
and formulas have to be considered when calculating the requirements for the terminal server.
Reference system:
Windows 2008 R2
Intel Xeon CPU E5620; 2.40GHz (2 processors)
5 GB RAM
RAM – additional memory requirement
Memory needed by each instance of application:
OSO client application Approximately allocated
memory per client
myPortal / myAttendant - 32 Bit JRE app. 70 MB
myPortal for Outlook app. 100 MB
myAgent app. 50 MB
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CPU – additional CPU load from applications
myPortal
myAttendant
myAgent
myPortal for Outlook
Note: BHCA = number of calls (attempts and completed calls) per hour of the whole system
Example for a mixed installation
10 myPortal + 2 myAttendant + 10 myAgent + 5 myPortal for Outlook:
Number of users connected to the system = 30
6 calls per hour
6 * 30 = 180 BHCA
CPU load myPortal = 10 * 180 / 360 ~ 5%
CPU load myAttendant = 2 * 180 / 375 ~ 1%
CPU load myAgent = 10 * 180 / 150 ~12%
CPU load myPortal for Outlook = 5 * 180 / 2150 ~ 0,5%
CPU load for OSO applications ~ 18,5%
<Processor load> [%] = <#user/app> * <telephony traffic> [BHCA]
2150
<Processor load> [%] = <#user/app> * <telephony traffic> [BHCA]
150
<Processor load> [%] = <#user/app> * <telephony traffic> [BHCA]
375
<Processor load> [%] = <#user/app> * <telephony traffic> [BHCA]
360
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Contact Center with higher agent activity (e.g. 20 calls per hour):
20 users with 6 calls per hour
10 agents with 20 calls per hour
120 + 200 = 320 BHCA
CPU load myPortal = 10 * 320 / 360 ~ 9%
CPU load myAttendant = 2 * 320 / 375 ~ 2%
CPU load myAgent = 10 * 320 / 150 ~ 21%
CPU load myPortal for Outlook = 5 * 320 / 2150 ~ 1%
CPU load for OSO applications ~ 33%
These values are rough technical values and should be used for project calculation only, real values
could be different.