OpenText Document Presentment for SAP
® Solutions helps Ypto improve customer
service and provides single source for
customer communication records
Gerben De Vuyst - Ypto
1
Ronald Parthoens – Ordina
Jeroen Devlieghere - Ordina
SAPience.be User Day ‘15
Agenda
Ypto
B2B Sales
Opentext Document presentment for SAP
SAP Document presentment @ Ypto
SAP @ Ordina
SAPience.be User Day ‘15 2
YPTO
SAPience.be User Day ‘15 3
YPTO is part of the NMBS-IT department. YPTO focusses on quality, innovation and cost effectiveness in providing IT solutions. YPTO takes care of process, functional and technical support in the domains of Sales & Distribution, Operations, Big Data, Traveller information and Rolling Stock Maintenance
New Distribution System
SAPience.be User Day ‘15 4
The NDS project offers solutions in the operational domain of sales, CRM and distribution using SAP . NDS provides the platform for integrating all sales products for all sales channels.
B2B Sales
SAPience.be User Day ‘15 5
B-MS (Mobility & Sales)
B2B
Central Sales Online Sales
Customer Communication &
Travel Vouchers
Back Office Printing (Mass Delivery)
Special Events
B2B Customer
Business Case
SAPience.be User Day ‘15 6
Business Stakeholder
• B2B Sales department
Business Need
• Unified solution for B2B online and back office sales channels in
travel voucher delivery and portal user communication
Business Case
• Provide one central platform used for:
• business output generation (all layouts)
• business output distribution (all formats)
• among all delivery channels (all types)
B2B Sales Solution -
Challenges
SAPience.be User Day ‘15 7
Solution
• SAP Document Presentment as a central platform for output
generation and delivery
Challenges
• Reduce the number of templates for all layouts
• Reduce development efforts for fast and easy delivery of
customized special event vouchers
• Provide a High Availability solution for back office printing
• Provide company layout for online user communication
• Prevent redundant delivery of travel vouchers
• Provide delivery with status confirmation
SAP Document Presentment
SAPience.be User Day ‘15 8
Ticketing
HR, Finance, ….. Supply Chain
Leverage the information systems you already have
Automate processing, personalization, review and preparation
Distribute via e-mail, web, SMS, postal mail, fax and more
SAP Document Presentment
SAPience.be User Day ‘15 9
Improve customer experience: customized, proactive
Improve operational efficiencies: automate document process in real-time
Automated and Integrated
Personalized Targeted
Communications Document Generation
Document Distribution
Document Consolidation
Document Composition
Archiving <?xml version="1.0" encoding="utf-8" standalone="no"?> <ORDER_ACKNOWLEDGEMENT> <ORDERACK> <Distribution>Pdf</Distribution> <Duplicate>Duplicaat/ Herbevestiging</Duplicate> <Language>NL</Language> <OrderAckNumber>2807035</OrderAckNumber> <Currency>EUR</Currency> <Amount>15.087,50</Amount> <VATAmount>2.866,63</VATAmount> <Bla</Line> <ORDERACK_DATE> <DATE> <DateValue>20090929</DateValue> </DATE> </ORDERACK_DATE> <BUYER> <CONTACT>
SAP DP @ YPTO
SAPience.be User Day ‘15 10
SAP Back-End Back Office
Printing B2B Online
Portal
MQ
SAP PI SAP Document Presentment (Travel Voucher Delivery & Online User Communication)
PRINT MAIL
Transaction
Communication
Order
Delivery
Benefits of this solution
B2B Sales with SAP Document Presentment
• Central SAP Back-end for B2B sales order processing
• One platform for voucher generation and communication through
multi-channel delivery (paper, mail, e-id)
• Optimizing Central Sales office processing
• Fault tolerant voucher delivery with processing status
• Unified communication to all B2B Portal users
• B2B traveller manages his portfolio voucher delivery
• Lesser development effort through reduction of layout templates
SAPience.be User Day ‘15 11
Central Platform
SAPience.be User Day ‘15 12
SAP DP as “a service”
• SOA-oriented approach in architecture
• SAP DP “generates and distributes”
• Service is open to other front or back-end application
• All front-end applications connect to SAP DP
• Structure of transferred data is application independent
• Business applications are no longer responsible for layout
• Business applications can still handle distribution if desired
• Changes in layout do no longer affect business applications
Reduced development effort
SAPience.be User Day ‘15 13
A template as a generic building block
• Bringing down the number of templates to the number of output
formats (app: 200 output formats have lead to 12 templates)
• Templates are centrally managed and are unique, template
development or changes only takes place in SAP DP
• Business applications encode a template reference, changing a
wide spectrum of travel vouchers is done by one template action
• Avoiding the existence of redundant templates over different
applications (business applications account for business data)
Examples
SAPience.be User Day ‘15 14
Mail Output for Portal User
Online Voucher
Request Form by Mail
Travel Vouchers on value paper
Reusability
SAPience.be User Day ‘15 15
Avoid re-creating “the stone tables”
• Templates are containers of references to external business data
and available layout content
• One template for all mail communication to the portal users
• Template only provides the coloured layout of the background
• The business application accounts for the content of the
communication and the addressees
• Template composes communication
• SAP DP generates output & distributes
High Availability
SAPience.be User Day ‘15 16
“Out of the box” solution?
• Multiple SAP DP application servers (A-A cluster)
• Multiple MS SQL database servers (A-P cluster)
• Multiple SAP Netweaver Application servers (Load balanced)
• One or more POA per business application
• SAP DP connects through SQL server availability groups
• SAP NW ws-requests are load balanced (SAP WebDispatcher)
• Shared internal and external queues
• Availability monitoring instead of system monitoring
SAP DP HA Infrastructure
SAPience.be User Day ‘15 17
DPx – HA Muizen
SAP WebDispatcher
NW - NLB
Netweaver Server
Node A
SQL CLUSTER – Availability Group (FO)
SQL Db Server - Node A (active) SQL Db Server - Node B (passive)
Netweaver Server
Node B
WS – NLB
MS - ESB
Strs App Server - Node A (Active)
Event – Message – Process
WS IN
MQ IN
WS OUT
SMTP OUT
SPOOL OUT
MQ OUT
ER
RR
WS queue
MQ queue
WR ER
RR
WS queue
MQ queue
WR
SGW – WS SGW – NW
Event – Message – Process
Strs App Server - Node B (Active)
Event – Message – Process
SGW – WS SGW – NW
Event – Message – Process
WS IN
MQ IN
WS OUT
SMTP OUT
SPOOL OUT
MQ OUT
MiLAN
PTNova
SAP DP
StreamStudio
Business impact
NMBS-IT & SAP
• Unified communication for all employee portal users of the more
then 8000 B2B accounts on the online sales channel
• Central Sales (Mass Delivery) officers can concentrate on core
business instead of processing ad-hoc requests
• Central Sales (Special Events) can quickly provide customized
tickets for mass events on demand
• Approx. 364.000 mails and 412.048 value paper prints per
annum
SAPience.be User Day ‘15 18
Evolution of SAP DP @
NMBS-IT
Lessons Learned
• Focus on reusability of the templates from the start
• Impose it as a central guideline in the framework
• Building messages/processes with genericity in mind
• Avoiding static content in your templates
Next steps
• Improving the performance and fault tolerance of the
infrastructure by implementing the latest solutions
• Integrating monitoring alerts in an incident management tool
SAPience.be User Day ‘15 19
SAP @ Ordina
130+ SAP consultants in BeLux
SAP Partner
• Value Added Reseller, Partner Center of Expertise
• Software Integrator with Validated Expertise
Expertise areas:
• NetWeaver / DB&T technology: ABAP, Webdynpro, Portal, Mobile, HANA, PI,
BC,…
• ERP: FI/CO, RE, SD, MM, (e)WM, QM, PP, PM, EAM, CS, PS
• CRM: Sales, Service, Marketing, Interaction Center
• Analytics / Business Intelligence: BW, BO
SAP @ Ordina
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Ordina Belgium http://www.ordina.be [email protected] +352 621 32 04 98 [email protected] +32 477 80 78 39
Thank you!
SAPience.be User Day ‘15 23
