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Integrating Fax with Your EMR System
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Agenda
1 Fax in Healthcare – Still going strong
2 Alternatives to paper-based faxing
3 Integrating Fax and EMRs
4 OpenText Fax Solutions
5 Q&A + Next Steps
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Fax in Healthcare – Still going strong
61 percent of doctors said that the fax machine is their predominant means to share information with other doctors
- Markle Survey on Health in a Networked Life 2010, Jan 2011
Fax is the primary form of communication for 63 percent of physicians
- 2012 National Physicians Survey, Oct 2012
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Why Is Fax Still Relevant In Healthcare?
The fax can communicate complex information in human readable format. Text and diagrams, and handwritten notes are all handled well
It is a ubiquitous capability that can be added to any office. The technology is used for many purposes so the allocated cost for clinical information sharing is close to nothing
It involves only two parties: the sender and the receiver
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Why Is Fax Still Relevant In Healthcare?
The transmission itself is reasonably secure. HIPAA does not impose encryption requirements on information sent over a switchable network
There are no complications associated with verifying the trust relationship between the sender and receiver. That happens off-line
There is no time-consuming and difficult to understand overhead to maintain security keys
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Why Is Fax Still Relevant In Healthcare?
Every fax machine in the world is directly addressable with a simple number
It works well in mixed modes, where some providers have integrated IT systems and others have no integration or no clinical IT system
Fax can easily be integrated into IT systems both for outgoing and incoming messages
“Fax is the standard to beat.”Wes Rishel, vice president and distinguished analyst in Gartner's healthcare provider research practice
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Survey of 96 Health IT Professionals – Conducted November 2013
OpenText ©2013 All Rights Reserved. 8
Survey of 96 Health IT Professionals – Conducted November 2013
OpenText ©2013 All Rights Reserved. 9
Survey of 96 Health IT Professionals – Conducted November 2013
OpenText ©2013 All Rights Reserved. 10
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An alternative to fax machines
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Fax machines vs. fax software and services
Fax Machines Must purchase fax machines or
add costly fax kits to MFP devices
Need to run phone lines to all fax devices Limited ability to include fax in VoIP
network
No consolidated audit trail or fax history
High IT management and support costs
No integration to software applications
Fax Software and Services Hard Dollar ROI: Eliminates MFP
fax kits, legacy fax machines, dedicated phone lines
Consolidate phone lines at the Fax Server Easily fax in a VoIP environment
Compliance & Security: Centralized fax tracking & reporting
Reduces IT management costs and overhead
Integrate into software applications
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Benefits of integrating fax and EMRs
Improved Productivity Inbound routing to correct recipient (no manual delivery) Fax from application without printing
Cost Reduction and Recovery Reduce paper use Eliminate stand-alone fax machines and support costs Assign costs to departments
Fax Security and Compliance Centralized reporting and auditing Route faxes directly to recipient’s email box – no need to
physically secure fax machines
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Range of integration methods
Print-to-fax drivers – fax via print option in applications
Generate XML fax instructions with electronic files for faxing – automatically picked up by fax software
Integration tools – developed by fax software and services providers
APIs COM Web Services Programming Language Specific (C++, Java, etc.)
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Where do fax software and services fit in healthcare?
The Role of Fax Servers in Improving Productivity Today in the Uncertain Shadow of the Electronic Hospital,
IDC Health Insights, November 2010
Fax servers offer significant potential to deliver value today and support the transition to the fully electronic hospital:
Improved compliance
Reduced paper generation
More efficient sharing of information between departments
Automated request and bill management
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RightFax
On-premises software using either your telephone equipment or cloud-based transmission
Send and receive faxes as electronic messages directly from email clients or desktop application
Your IT staff controls security and distribution of faxes Multiple routing options exist
Optional encryption module stores all faxes on server in encrypted format
Extensive integration options with HIS and EMR systems
Highly scalable with extensive Disaster Recovery/High Availability options
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RightFax integration with health information systems
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EasyLink Cloud-based enterprise fax service
Requires no fax machines, no servers, no telephone equipment, light IT management
Send and receive faxes as electronic messages directly from email clients
Instant scalability with no busy signals
Routes information securely – with auditability
Web services API supports integration
Features supporting HIPAA compliance HIPAA Viewer Option: restricts OpenText from viewing any PHI Encryption at rest and In-transit: symmetric 128-bit AES encryption with encryption
keys rotated every 30 days Immediate Document Deletion: documents are removed as soon as a fax job is
completed Encrypted Archiving: documents are archived with encryption enabled No Archive Option: customer has the ability to choose not to archive fax documents
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Success Story Highlight
Founded in 1906
More than 500 physicians
More than 1900 nurses (RN & LPN)
More than 4500 employees
606 licensed beds
More than 25,000 admissions annually
Nationally ranked hospital*
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Success Story Highlight
They successfully integrated RightFax with its EPIC EHR system to meet HIPAA compliance regulations protecting PHI.
Previously printers and fax machines could not be left unattended, now inbound documents containing PHI are electronically transmitted to their EHR system and only authorized staff has access to those documents
“RightFax really eases this process (availability of medical transcriptions) and helps us ensure the latest transcribed report is on their (physicians) desk in a timely fashion.”
Keith AnetsbergerSystem Administrator
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Computer-Based Fax Markets, 2012-2017 (Davidson Consulting)*
Fax Service Markets: 2012-2017 (Davidson Consulting)**
Why OpenText?
Slide 21
Fax Solutions for Healthcare
• Over 25 years of experience in Enterprise Fax Solutions
• #1 Enterprise Fax Server vendor*
• #1 Enterprise Cloud Fax service**
• Over 10,000 systems in use with Hospitals & Clinics worldwide
• Global leader in Enterprise Information Management (EIM)
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Learn More…
Phone:1-800-304-2727
Email: [email protected]
Website: faxsolutions.opentext.com
Community: http://www.opentext.com/community/ix
Twitter Handle: @OpenTextIX