Operating instructions for C-LNG refuelling

Stations Naturgy France

Access to our refuelling stations........................................................................

Safety instructions.................................................................................................

Mandatory personal protective equipment (PPE) for LNG refuelling.......

LNG refuelling.........................................................................................................Before refuelling...................................................................................................................Refuelling.................................................................................................................................Venting.....................................................................................................................................

CNG refuelling...................................................................................................CASTETS / BORDEAUX / POITIERS............................................................................CAEN.......................................................................................................................................

In case of technical probem or emergency....................................................

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Access to our refuelling stations

Location and public prices are available here.

(*) These stations have 1 LNG hose for refuelling + 1 different hose specific for venting VOLVO trucks.

NB : to facilitate access to Bordeaux station, follow road markings. Trucks should access the station when coming from the «transport center» located on one end of the parking lot as shown on the diagram.

Payment LNG/CNG*

Station Address GPScoordinates

openinghours VOLVO Technical

assistance Badge Credit card

Other cards

SpainNaturgy

card

Castets

870 Rue des MousquetairesSortie 12, A63

40260 CASTETS

43.871601, -1.144503

24/7 public station

YES (*)+33 (0) 811 202 056

Station ID 2640717001

YES *CNG only

ROMAC FUELS

RED TORTUGA

DKV

YES

BordeauxAvenue des 3

Cardinaux33300 Bordeaux

44.886949, -0.552271

24/7 public station

YES (*)+33 (0) 811 202 051

Station ID2330508001

YES *CNG only

ROMAC FUELS

RED TORTUGA

DKV

YES

Poitiers

123 rue des entreprises

86440 MIGNE-AUXANCES

46.610793, 0.315916

24/7 public station

NO+33 (0) 811 203 083

Station ID3600846001

YES *CNG only

ROMAC FUELS

RED TORTUGA

DKV

YES

Caen

178 rue du Poirier14650

CARPIQUET

49.196435, -0.458794

24/7 public station

YES+33 (0) 811 202 068

Station ID 3761229001

YES *CNG only

ROMAC FUELS

RED TORTUGA

DKV

YES

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Safety instructions

Mandatory personal protective equipment (PPE) for LNG refuelling

Unauthorized persons not allowed

Cryogenic liquid and its vapors may cause skin damage similar to a burn («cold» burn). If the skin is on direct contact with a very cold metal, it may stick to the metal and tear when removed.

In case of skin freezing by contact with the liquid gas, pour warm water. Do not remove clothing and request medical assistance as soon as possible.

It is mandatory to wear:

Do not smoke

Earthing High pressure

Engine stop and key remove

Lights off Risk of explosion

Do not use cellphones

A face shield Clothes with long sleeves fully covering

exposed skin including legs and

arms

Long cryogenic gloves EN 511 (x21)

Closed shoes

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LNG refuelling

Stations Steps

1. b

efor

e re

fuel

ling

All stations

Park in front of dispenser

following ground markings

Follow safety instructions

displayed on site

Ground the vehicle’s tank

Go to the payment

terminal with card or badge

and select LNG

Put on all PPE

Clean the filler orifice and the

nozzle wsith dry cloth

2. r

efue

lling

All station

Lift the LNG hose from the dispenser and connect it to

tank

For VOLVO trucks in CAEN:

open vent valve and press

START

Press DEAD MAN every 45

seconds

Refuelling starts automatically

after a few minutes during

which the dispenser cools

down

If you wish interrupt the

filling before the tank is full, press

STOP. For VOLVO

trucks in CAEN: close vent valve

In case of leak or serious

incident, press EMERGENCY

STOP

At first connect only the LNG hose, if venting is necessary then go to next steps:

3. v

enti

ng

VOLV

O

CASTETS

Disconnect LNG hose and

place it back on dispenser

Open venting valve as

indicated on tank

Lift the venting hose marked with VOLVO

Hook it into the tank outlet and

press MOV

When the venting is

complete, close the valve

Repeat LNG refuelling steps

BORDEAUXDisconnect LNG hose and place it on the floor

Open the venting valve

as indicated on tank

Lift the venting hose marked with VOLVO

Hook it into the tank outlet and

press START

When the venting is

complete, close the valve

Repeat LNG refuelling steps

CAEN

Venting takes place

automatically through the same hose

IVEC

O /

SC

AN

IA

CASTETS & POITIERS

Disconnect LNG hose and

place it back on dispenser

Open the valve located on the

side of the tank

Lift the venting hose

Hook it into the tank outlet, adjust it a

quarter of a turn left and press

MOV

Close the valve and hang

venting hose back on its

support

Repeat LNG refuelling steps

BORDEAUX & CAEN

Open the valve located on the

side of the tank

Lift the venting hose

Hook it into the tank outlet, adjust it a

quarter of a turn left and press

START

Close the valve and hang

venting hose back on its

support

LNG refuelling will strat again automatically

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Before refuelling

Park and place tank in front of LNG hose in accordance with ground markings

Ground the vehicle’s tank with the ground clamp before starting to refuel with LNG. The cable should not be too tense.

Go to the payment terminal with card or badge, select LNG and choose pump number.

If requested by the screen, select «payment by contact» for badge payment.

Always follow safety instructions displayed on site:• Do not smoke• Do not use cellphones/other electronics

devices• Turn off engine and vehicles lights• Do not refuel with passengers inside the

vehicle• During all the refuelling process stay

clise to the tank and not in the truck

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Before connecting the nozzle, clean the filler orifice and the nozzle with air gun from the truck or a dry cloth to remove any moisture.

Lift the LNG hose from the dispenser (pull the LNG nozzle’s handles backwards to unlock from its support). Insert the nozzle into the tank and lock by pushing the handles forward. Some nozzle models require a half a turn pushing the handles forward.

NB - CAEN station for VOLVO truck: open the vent valve before starting the refuelling process as indicated on tank. The hose and nozzle are compatible with VOLVO trucks.

Before refuelling, the driver has to wear all PPE - personal protective equipment (cryogenic gloves, face shield, long sleeves)

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Once the payment automat has authorized the transaction and the «authorized» / «autorisé» message appears on the display of the dispenser start the refuelling process by following the steps below:

• Press START.• Press DEAD MAN 4 once at the start and keep pressing it every 30 seconds during

the filling process (an audible alarm will notify the driver). The refuelling process stops automatically once tank is filled.

• The dispenser cools down, «pressurisation» appears on the screen . Once the dispenser is cool enough, the tank starts to fill automatically, «en charge GNL» appears on the screen.

• If you wish to interrupt the filling before the tank is full, press STOP.• In case of emergency or serious incident, press the EMERGENCY STOP.

Refuelling

No leaks should be visible, otherwise disconnect the hose and repeat the process.

NB - CAEN station for VOLVO truck: close vent valve when filling is over.

When refuelling process is over, disconnect the LNG hose from the tank by pulling on the handles. If the nozzle is not easy to pull out wait for a few minutes. Then put the LNG hose back on its support. Lock by pushing the handles forward. Close the filling socket with the plug. Remove the earthing cable and put it back on its support. To get the filling ticket go to payment terminal and choose dispenser number.

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ii

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Venting

VOLVO

If the pressure level in the vehicle’s tank is too high (above 10-12 bar); the display will indicate that it is necessary to vent the tank. You can also read the pressure level on the gage on the tank. Before venting:

CASTETS: disconnect LNG hose and place it back on dispenserBORDEAUX: disconnect LNG hose and place it on the floor

CAEN: venting takes place automatically through the same hose (do not take into account the following steps)

In Castets and Bordeaux

TO depressurize open venting valve as indicated on tank.

Lift the venting hose market with VOLVO tags and hook it into the tank outlet, adjust it in the same way as the refuelling hose.

To activate venting process:

When the venting is complete, close the valve and hang the venting hose back on its sup-port, then:

CASTETS: press MOVBORDEAUX: press START

CASTETS / BORDEAUX: repeat LNG refuelling steps.

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SCANIA & IVECO

If the pressure level is too high (above 10-12 bar), the display will indicate that it is neces-sary to vent the tank. You can also read the pressure level on the gage on the tank. Before venting :

CASTETS / POITIERS: disconnect LNG hose and place it back on dispenser.BORDEAUX / CAEN: do not disconnect LNG hose

To depressurize, open the valve located on the side of the tank (loosen completely and tighten a quarter of a turn).

Lift the venting hose and hook it into the tank outlet, adjust it by turning a quarter of a turn clockwise.

To activate venting process:

When the venting is complete, close the valve and hang venting hose back on its support:

CASTETS / POITIERS: press MOVBORDEAUX / CAEN: press START

CASTETS / POITIERS: repeat LNG refuelling stepsBORDEAUX / CAEN: LNG refuelling will start again automatically

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CNG refuelling

Go to the payment terminal with card or badge, select CNG and choose the pump number.

If requested by the screen select «payment by contact» for badge payment.

Park and place CNG tank in front of CNG hose.

Open the vehicle’s CNG tank hood.

Castets / Bordeaux / Poitiers

Insert the nozzle into the CNG socket and adjust/lock by turning the handle as shown in the photo.

Lift the hose from the dispenser and unlock it by turning the handle as shown in the photo.

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PRESS AND HOLD THE GREEN ACTIVATION BUTTON DURING THE ENTIRE REFUELLING PROCESS (if not, the refuelling process is interrupted).

When the refuelling is finished, the message «END» will appear.

Once the refuelling is finished, disconnect the hose and hang it back into its support on the dispenser. To get the filling ticket go to the paymnt terminal and choose dispenser number.

Caen

Press on the button to free the nozzle. Connect the nozzle to the tank and lock it by turning the lock 180° (the arrow must point to the vehicle’s tank).

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PRESS AND HOLD THE GREEN ACTIVATION BUTTON DURING THE ENTIRE REFUELLING PROCESS.

Once the refuelling process is finished, “FIN” (“END”) message will appear on the display. Unlock the nozzle by turning the lock 180° and hang it back on dispenser. To get the filling ticket go to payment terminal and choose dispenser number.

In case of leakage when refuelling, stop the refuelling immediately by pressing STOP. If the leakage persists press EMERGENCY STOP/PARADA DE EMERGENCIA on the dispenser.

In the event of a breakdown or incident around the supply area, press EMERGENCY STOP/PARADA DE EMERGENCIA on the dispenser.

In the event of a breakdown or incident in another area of the station (technical area), press GENERAL EMERGENCY next to the intercom or technical area.

The 24h/24 technical assistance number is available through the intercom or by calling the number located on the dispensers or next to the intercom:

• CASTETS: +33 (0) 811 20 20 56 / Station identification number 2640717001• BORDEAUX: +33 (0) 811 20 20 51 / Station identification number 2330508001• CAEN: +33 (0) 811 20 20 68 / Station identification number 3761229001• POITIERS: +33 (0) 811 203 083 / Station identification number 3600846001

Please notify our technical team of all incidents, malfunctions or leakages via the intercom or by phone.

In case of fire or emergency, contact firefighters via the intercom.

In case of technical problem or emergency

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Naturgy France20 Avenue André-Prothin92927 Paris, La Défense CedexFrance

+33 (0) 1 81 93 28 00

www.naturgy.frwww.professionnels.naturgy.fr