Operation, Quality & Human Resource Management

8/7/2019 Operation, Quality & Human Resource Management

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11-1

Human Resource ManagementHuman Resource Management

Major ComponentsMajor Components1.1. Recruitment & SelectionRecruitment & Selection

2.2. Training & DevelopmentTraining & Development

3.3. Performance Appraisal & FeedbackPerformance Appraisal & Feedback

4.4. Pay & BenefitsPay & Benefits

5.5. Labor RelationsLabor Relations


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11-2

HR ChallengesHR Challenges

ShortagesShortages

Unskilled WorkersUnskilled Workers

UndereducatedUndereducated

WorkersWorkers Shift in WorkforceShift in Workforce

CompositionComposition

Laws & RegulationsLaws & Regulations

SingleSingle--Parent & TwoParent & Two--Income FamiliesIncome Families

Attitudes TowardAttitudes TowardWorkWork

ContinuedContinuedDownsizingDownsizing

Overseas LaborOverseas LaborPoolsPools

Customized BenefitsCustomized Benefits

Employees With NewEmployees With NewConcernsConcerns

Decreased LoyaltyDecreased Loyalty


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11-3

Determining HR NeedsDetermining HR Needs

1.1. Prepare HRPrepare HRInventoryInventory

2.2. Prepare JobPrepare JobAnalysisAnalysis

JobJobDescriptionDescription

JobJobSpecificationSpecification

3.3. Assess HRAssess HRDemandDemand

4.4. Assess HRAssess HRSupplySupply

5.5. EstablishEstablishStrategic PlanStrategic Plan


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Hiring ProcessHiring Process

RecruitRecruit

SelectSelect

Application FormApplication Form InterviewInterview

TestTest

InvestigateInvestigate

ExamineExamine

ProbationProbation

Train/DevelopTrain/Develop OrientationOrientation

OJTOJT

ApprenticeshipApprenticeship

OffOff--TheThe--Job TrainingJob Training

Online TrainingOnline Training

Job SimulationJob Simulation


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11-5

HR ExecutivesHR Executives

Recruiting PreferencesRecruiting Preferences

0% 10% 20% 30% 40% 50% 60% 7

Referrals

Internet/Job Boards

Classified Advertising

Internal Recruiters

Professional Association

Staffing/Recruiting Agency

Temp-to-Hire Engagement

Source: USA Today

Note: Multiple

responses allowed


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11-6

Applicants MistakesApplicants Mistakes

14%

32%

21%

6% 7%

9%

9%

2%In

u

o L

n h

In Fo o up

S n ng

O h

o o Kno

Source: USA Today


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11-7

Interviewing MistakesInterviewing Mistakes

35

18

2549

Littl / lf

ti l

Li it t i

t t

tiill / i

Source: USA Today


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11-8

NumberInterviewed toNumberInterviewed to

Find Quality HireFind Quality Hire

0% 10% 20% 30% 40% 50%

More than 10

7 to 10

4 to 6

2 to 3

One

Source: USA Today, January 24, 2005


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11-9

Training & DevelopmentTraining & Development

Assess NeedsAssess Needs

Design TrainingDesign Training

Evaluate EffectivenessEvaluate Effectiveness


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11-10

Training MethodsTraining Methods

1.1. Employee OrientationEmployee Orientation

2.2. OnOn--TheThe--JobJob

3.3. ApprenticeshipApprenticeship4.4. OffOff--TheThe--JobJob

5.5. OnlineOnline

6.6. Job SimulationJob Simulation


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11-11

Management DevelopmentManagement Development

or HRD

evelop

mentor HRD

evelop

ment OnOn--TheThe--JobJobCoachingCoaching

UnderstudyUnderstudy

Job RotationJob Rotation

OffOff--TheThe--Job CoursesJob Courses& Training& Training


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11-12

Performance AppraisalPerformance Appraisal

1. Establish Standards

2. CommunicateStandards

3. EvaluatePerformance

4. Discuss Results

5. Take Corrective

Action

6. Use Results to Make

Decisions


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11-13

Compensation & BenefitsCompensation & Benefits

Program ObjectivesProgram Objectives Attract the right peopleAttract the right people

Employee incentivesEmployee incentives

Retain valued employeesRetain valued employees

Maintain competitivenessMaintain competitiveness

Financial security forFinancial security for

employeesemployees


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11-14

Pay SystemsPay Systems

SalarySalary

Hourly wage andHourly wage and

dayworkdaywork Piecework systemPiecework system

Commission plansCommission plans

Bonus plansBonus plans

ProfitProfit--sharingsharing

plansplans GainGain--sharing planssharing plans

Stock optionsStock options


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11-15

Vacation Days Per YearVacation Days Per Year

13

25

25

26

28

34

35

37

42

0 10 20 30 40 50

USA

Japan

Kor a

Canada

UK

Brazil

r any

France

I aly


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11-17

Telecommuting:Telecommuting:

Affect on CareerAffect on Career

6%

25%

30%

39%

No Affect

Help

Hurt

Not Sure/NoAnswer

Source: USA Today


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11-18

How Employers AreHow Employers Are

Becoming FlexibleBecoming Flexible

0 20 40 60 80 100

Empl yee Schedule Thei Own

Vacati n

Pe mit Time Off T Deal With

Pe nal I ue

Offe Flexible W k Schedule

G Out Of Thei Way t

Acc mm date Child ca e I ue

Source: insala.com, April 2005Source: insala.com, April 2005


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11-19

Benefits ofBenefits of

Providing FlexibilityProviding Flexibility

0% 20% 40% 60% 80% 100%

Better RelationsWith Workers

Higher Employee

Job Satisfaction

Higher Employee

Retention

Source: Insala.com, April 2005


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11-20

Why is Retention

Important?

Employee turnover could cost up to 40%Employee turnover could cost up to 40%of a companys annual profitsof a companys annual profits

The average company loses $1 millionThe average company loses $1 millionwith the loss of every ten managerialwith the loss of every ten managerialemployeesemployees

Turnover costs are 50%Turnover costs are 50%--100% of the ex100% of the ex--employees annual salaryemployees annual salary

Source: insala,com, April 2005


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11-21

Companies Aid to

Disabled Employees

0% 10% 20% 30% 40% 50%

Change ofResponsibilities

Change of Hours

Job

Reassignments

Renovate

Workplace

Source: USA Today

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Operation, Quality & Human Resource Management

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