Operational Auditing--Fall 20071-1

Establishing an I/A Function

Reporting structure Mission statement/ role of dept. Objectives Department tone--teamwork IIA standards Commitment to continuing education

Operational Auditing--Fall 20071-2

Human Relations Issues

General people techniques Due professional care Hostile management approaches Dealing with external auditors Participative approach w/auditees

Operational Auditing--Fall 20071-3

General People Techniques

Promote the “wanna” Foster feedback Adopt a consultative approach Use the “Will Rogers’ Approach”

Operational Auditing--Fall 20071-4

…Due Professional Care

Be fair but don’t whitewash Avoid surprises Go for the win-win Have the guts to go to the top

Operational Auditing--Fall 20071-5

Hostile Management Approaches

Select the right time for discussion Remain flexible in your conclusions Avoid emotion; sometimes even logic won’t

work Don’t corner yourself or the other party Listen to the other party Help the other guy “to be right”

Operational Auditing--Fall 20071-6

Dealing with the External Auditors

Different objectives Different accountability Different qualifications Different activities

Operational Auditing--Fall 20071-7

Cooperation

Economy Efficiency Effectiveness Advantages for the external auditor

Increases external auditor client insight Improves client relations Rotates emphasis

Advantages for the internal auditor Improves training Source of additional work Increases professional knowledge Independent appraisal source

Compliance with SAS 65 and SAS 99

Operational Auditing--Fall 20071-8

SAS 65

Defines roles Defines function Discusses competency & objectivity Considers nature of the work Discusses coordination Guidelines for evaluation Role of direct assistance

Operational Auditing--Fall 20071-9

SAS 99

Auditor’s responsibility to detect fraud

Operational Auditing--Fall 20071-10

Typical Int. Audit Assistance

Design of control systems Reduction of risk assessment Reduction of substantive testing

Operational Auditing--Fall 20071-11

Create a Cooperative Bridge

Coordination Risk assessment alert Control system disclosure Common sampling tools Pooled IT knowledge Different perspective Constant general communication

Operational Auditing--Fall 20071-12

Participative Approach

Joint goals Consultation Joint authority Open discussion re: findings Open review of reports

Operational Auditing--Fall 20071-13

COSO

Committee of Sponsoring Organizations FEI, ACIPA, IMA, IIA and AAA

Sponsored the Treadway Commission in 1987

Issued guidelines for Internal Control in 1992: COSO Cube

Issued guidelines for Enterprise Risk Management in 2004: COSO 2

Operational Auditing--Fall 20071-14

COSO Control Objectives

Economy & efficiency of operations Reliable financial and operational data

and reports Compliance with laws and regulations

Operational Auditing--Fall 20071-15

Control Objectives

Reliability and integrity of info Compliance Safeguarding of assets Economical & efficient use of assets Organizational attainment of goals &

objs.

Operational Auditing--Fall 20071-16

Types of Control

Preventive Detective Corrective Directive Compensating

Operational Auditing--Fall 20071-17

Methods of Control

Organizational Operational Personnel Review Facilities

Operational Auditing--Fall 20071-18

Threats to Control

Management override Open access to assets Form over substance approach Conflict of interest

Operational Auditing--Fall 20071-19

COSO Approach to Achievement

Sound control environment Sound risk assessment process Sound operational control activities

Are the processes working Sound info & communications system Effective monitoring

Operational Auditing--Fall 20071-20

Control Environment

Culture of integrity, ethics and competence

Overall mgt. philosophy Proper authority & responsibility Proper organization of resources Proper training and development Senior mgt. attention & direction

Operational Auditing--Fall 20071-21

Internal Audit Process Auditee selection Audit planning Preliminary survey Internal control review Expanded testing Develop findings & recommendations Reporting Follow-up Post audit evaluation

Operational Auditing--Fall 20071-22

Control Self Assessment (CSA)

Methodology Review and Identification

Key business objectives Related risks Mitigating controls

Operational Auditing--Fall 20071-23

CSA-History

Introduced by Gulf Canada in 1987 Gulf used facilitated meetings

Operational Auditing--Fall 20071-24

Facilitated Meetings

Management and staff participate through interviews and polling

Objectives Risks Processes Soft and/or informal controls

Operational Auditing--Fall 20071-25

General Methodology

Shared process Assessment of internal controls Evaluation of risks Development of action plans Assess the likelihood of achieving

objectives SJSU simulation

Operational Auditing--Fall 20071-26

General Approaches

Facilitated meetings--group workshops Questionnaires--yes/no answers Management analysis--self studies

Operational Auditing--Fall 20071-27

Uses

Self analysis for risk* Selection of audit areas* Internal control review* Special projects Soft control analysis

* alternatives to the traditional approach to the I/A process

Operational Auditing--Fall 20071-28

Benefits

Increases I/A scope Target review of high risk areas Increases the effectiveness of corrective

action Builds team-oriented relationships

Operational Auditing--Fall 20071-29

What Is Storyboard Flowcharting?

New method for documenting a process. Clean and simple flowcharting method. Allows for clients and auditors to clearly

understand process under review. Simple technique that requires a good graphics

package and a little imagination. Can use Microsoft PowerPoint, Harvard Graphics,

Corel Draw, etc. Does not replace IS flowcharting.

Operational Auditing--Fall 20071-30

The Basics of Storyboard Meet with client and document process. Use your imagination to choose/draw picture. Under picture write narrative for each step represented. Be creative - good control narrative in green; poor controls in red. Completed storyboard must be reviewed with client. Make any changes necessary. Final copy should be in color for most effective presentation. Different process may require different approach.

Operational Auditing--Fall 20071-31

How to Storyboard

• Meet with client and document process.

• From client interview create storyboard.

A

A

• Print out story board - black and white draft and color for final.

• Review storyboard with client and obtain sign off.

Operational Auditing--Fall 20071-32

Start

Customer Service

Rep ReceivesOrder

Scan Form IntoSystem

Shipping FilesYellow

Customer ServiceRep ResearchesAnd CorrectsInformation

Shipping Pulls And

Packs Orders

End

By Phone?

By Mail or Fax?

On StandardOrder Form?

Shipping SendsOrder and Green

Copy (Invoice)

Customer Service Rep.Key Enters

Data on-Line

ApprovedBy Manager?

Send to SpecialOrder

Department

Print Three-Part

Shipper

Yellow and GreenTo ShippingDepartment

Pink to AccountsReceivable

Department

YES

YES YES

NO

NO

YES

Company XYZOrder-fulfillment process

NO

Operational Auditing--Fall 20071-33

A

A

Customer Representative

Receives orders by faxor mail.

Receives orders by phone.

Standard orders arescanned into system.

Customer Representativeenters order data on-line.

A three-part packing slip is printed per order.

Pink copy sent toaccounts receivabledepartment.

Company XYZOrder-fulfillment process

Packing slip approved by Manager.If not approved, returnedto Customer Representativefor correction

Packing slip

Yellow and green copy go to shipping department.Shipping pulls andpacks orders.

Yellow copy filed inshipping department.

Green copy sentwith order.

Operational Auditing--Fall 20071-34

Flowcharting

Begin or End

File

Decide

Document

Activity

Operational Auditing--Fall 20071-35

Work Paper Purposes

Documentation of evidence Audit execution and planning tool Follow-up reference Review facilitator

Operational Auditing--Fall 20071-36

Other W/P Factors

Ownership: the company Preparation guidelines

Completeness & accuracy Clarity & understandability Legibility & neatness Relevance Attention to detail

Operational Auditing--Fall 20071-37

Sample Work Paper

Heading Ref.

Review

T/M Legend:

Source

Purpose:

Conclusions