FY09 TS Tactical Summit
Operational Excellence: Imperatives
Create an indispensable relationship w/ customers and suppliers by listening to and fully understanding their needs and desires,
incorporating them into our end-to-end process design.
Establish a continuous process improvement discipline by formalizing continual analysis and providing each employee with
transparency on each process.
Establish industry-leading productivity goals and create seamless process/workflows to drive and measure customer loyalty
on a global basis.
Enable OPX “Level 4” maturity by ensuring all leaders achieve expertise in change
management and reach “Mastery” certification within three years.
Indispensable
Process Improvement
Productivity
Level 4 Maturity
5% Incremental
Growth inOp Income
Appraisal / Performance
Alignment
100% of LeadersCertified in
Process Mastery
COMPANY CONFIDENTIAL
Operational Excellence
Usha ShahVP , TS Global Operational
Excellence
FY09 TS Tactical Summit
OPX Highlights – FY08 OPX Methodology & structure in place
► Common OPX methodology established & deployed► Change agents in Americas & EMEA► Change agents training completed (N.A.)
Increased OPX awareness► Leadership engagement sessions in all regions► Employees Lunch & Learn sessions in Americas► OPX workshops in EMEA and AP
OPX Review cadence established► Achieved $5 M in benefits through process re-engineering
projects and the Avnet Results program (N.A.)► 14 projects in pipeline with estimated $12.7M benefits (N.A.)► Several projects initiated in AP & EMEA
FY09 TS Tactical Summit
Looking Forward to FY09 Evaluate performance toward level 2 maturity
► Define process & complete assessments► Identify gaps and resolve► Communicate Results
Task Workers to Process performers► 100% of SLT to complete ‘Breakthrough Performance’ training► 100% of employees complete ‘Culture of Excellence’ training► Socialize common language, share success stories► Promote replication of benefits by utilizing “Results’ program
Improve E2E Core processes ► Involve suppliers and customers into process re-design efforts
• Identify high priority customer facing processes for re-design• Conduct pilot run in each region