STATUS - C – Completed I - Incomplete P – Progressing N – Not yet programmed to commence W – Withdrawn Page 1 of 37 Operational Plan 2015/2016 First Quarter Review Frontline Services Cultural Services – Aboriginal Cultural Engagement - Initiatives Key Initiatives Target Status Comment (explanation to status) Q1 Q2 Q3 Q4 Partner with other agencies to develop a program of workshops to support local research of Aboriginal family history P Initial planning has commenced including liaison with Bringing them Home worker. Undertake stakeholder consultation and develop a framework for a Manning Valley Reconciliation Action Plan P Listed for Manning Aboriginal Community Working Party, November. Cultural Services – Aboriginal Cultural Engagement - Key Performance Indicators Key Performance Indicators Standard Achieved Comment Action plan Q1 Q2 Q3 Q4 Correspondence answered within 14 days (DP 35.1) 90% 50 One item incomplete. Address completion rate to achieve/exceed standard. Number of items requiring action 2 Staff Report 8 - Attachment (i)
Transcript
STATUS - C – Completed I - Incomplete P – Progressing N – Not yet programmed to commence W – Withdrawn Page 1 of 37
Operational Plan 2015/2016 First Quarter Review
Frontline Services
Cultural Services – Aboriginal Cultural Engagement - Initiatives
Key Initiatives Target
Status Comment (explanation to status) Q1 Q2 Q3 Q4
Partner with other agencies to develop a program of workshops to support local research of Aboriginal family history
P Initial planning has commenced including liaison with Bringing them Home worker.
Undertake stakeholder consultation and develop a framework for a Manning Valley Reconciliation Action Plan
P Listed for Manning Aboriginal Community Working Party, November.
Cultural Services – Aboriginal Cultural Engagement - Key Performance Indicators
Key Performance Indicators Standard Achieved Comment Action plan
Q1 Q2 Q3 Q4
Correspondence answered within 14 days (DP 35.1)
90% 50 One item incomplete. Address completion rate to achieve/exceed standard.
Number of items requiring action 2
Staff Report 8 - Attachment (i)
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Meet external funding specifications and reporting requirements
100% 100
Partner in four major events of significance to the Aboriginal community
100% 1 There was significant participation and community engagement at a series of successful NAIDOC week activities with high profile media coverage.
Deliver two Aboriginal Family history workshops
100% 0 In early planning stages.
Regulatory Services - Building and Development Services - Initiatives
Key Initiatives Target
Status Comment (explanation to status) Q1 Q2 Q3 Q4
Develop quarterly Building Contractors Newsletter
C Newsletter developed in Q1 to be distributed in Q2.
Review reporting systems to monitor application workflows
I Commencement of project delayed following development of project plan and change to scope and availability of Pathway consultant. Revised completion date is April 2016.
Develop a framework for the electronic lodgement of Development Applications
I Development of project plan determined that a completion date of Sep 2015 was not achievable. A revised completion date of Feb 2016 has been set in accordance with new project plan.
Develop electronic inspection reporting system
P A draft electronic form has been developed. Existing checklists have been revised and the content is being transferred to the draft electronic form for testing.
Develop electronic assessment document
N
Develop a Safer Pool Strategy N
Review the Development Application lodgement package
N
Staff Report 8 - Attachment (i)
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Regulatory Services - Building and Development Services - Key Performance Indicators
Key Performance Indicators Standard Achieved Comment Action plan
Q1 Q2 Q3 Q4
Correspondence answered within 14 days (DP 35.1)
90% 95
Number of items requiring action 342
Provide determinations on complete Complying Development Applications within 10 days where notification is not required1
100% 100
Provide determinations on complete Complying Development Applications within 20 days where notification is required1
100% 0 One application was determined for the quarter. Processing time was 21 days.
No action required given the minor KPI variation.
Provide determinations on complete1 Development Applications within 40 days where submissions are not received and referral is not required to external agencies
90% 95
Provide determinations on complete1 Development Applications within 60 days where submissions are not received and referral is required to external agencies
80% 100
Make requests for further information:
90%
within 25 days of lodgement; and/or
87 21 requests completed in accordance with KPI. The average and median times were 15 days and 10 days respectively. 3 requests for more information were not made within 25 days
No action required given the minor KPI variation.
Staff Report 8 - Attachment (i)
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within 10 days from receipt of advice from external agencies requesting further information
-
Provide determinations on complete subdivision certificates applications within 21 days
90% 67 4 applications were not determined within 21 days. Improvements have been made over the quarter with all applications from September being determined in less than 10 days.
Review of process to be undertaken over Q2.
Carry out initial inspection on Building Certificate applications within seven days
100% 100
Provide determinations on Building Certificate applications within five days of satisfactory inspection
100% 100
Carry out initial inspection on Swimming Pool Compliance Certificate applications within seven days
100% 71 All inspections were arranged to be carried out within 5 days. Non compliance is due to rescheduling of inspections at the request of applicants.
No action required given that KPI variation instigated by customer.
Provide determinations on Swimming Pool Compliance Certificate applications within five days of satisfactory inspection
100% 100
Provide determinations on complete2 Construction Certificate Applications within 14 days
90% 92
Process Dwelling Entitlement Certificate Applications within 10 business days
90% 90
Provide determinations on Review of Environmental Factors (REF) within 14 days
100% 100
Complete internal development referrals within 15 days
100% 77 15 referrals completed in an average time of 11 days and a median of 3 days. 4 referrals requiring more detailed building assessment have taken more than 15 days.
Referrals will be actively monitored over Q2 to achieve/exceed KPI.
Staff Report 8 - Attachment (i)
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1. A complete application is one where all information necessary to facilitate assessment has been provided and no further details are required
2. A complete construction certificate is one where all information necessary to facilitate assessment has been provided, no further details are required and an operative development consent is in place
Governance – Community and Customer Engagement - Initiatives
Key Initiatives Target
Status Comment (explanation to status) Q1 Q2 Q3 Q4
Review and improve the key forms used by customers
C This quarter we have reviewed all customer forms related to engineering works, storm water, rates direct debit, pensioner rebate, venue hire and access to information. These are now consistent in format and style, easier to complete and to process.
Develop a social media strategy to enhance utilisation of social media channels for informing and referring
P
Develop a framework for proactive engagement prior to, and during Council exhibition periods
P
Improve our customer service response to real estate agents and funeral directors acting on behalf of clients
C This quarter we have worked closely with key customers to identify and implement improvements to our processes. We have implemented electronic burial application processing and payment so that funeral directors need not attend office. Progressively we have meet with and are introducing Real Estate agents to our electronic rates notice portal.
Evaluate and review the service centre knowledge management system platform for effectiveness
N
Staff Report 8 - Attachment (i)
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Governance – Community and Customer Engagement - Key Performance Indicators
Key Performance Indicators Standard Achieved Comment Action plan
Q1 Q2 Q3 Q4
Correspondence answered within 14 days (DP 35.1)
90% 91
Number of items requiring action 158
Complete transactions at first point of contact
80% 73 This measurement is based on data for first contact resolution in the Call Centre
A significant and independent review and analysis of our systems, calls, requests, inquiries, structure processes and resourcing is underway. The review will be completed in Q2 and aims to address inefficiencies and identify key measures of performance.
Answer incoming telephone calls within 30 seconds
80% 40 This measurement is based on calls abandoned after the mandatory greeting and message. A 30 second wait time may be unrealistic as we now have on-hold messages for our residents and customers that let them know about options for doing business online and keeping them updated on our services. 72% of calls were answered within 60 seconds.
Hold eight training events and capacity building activities with community based organisations
100%
Executive – Economic - Initiatives
Key Initiatives Target
Status Comment (explanation to status) Q1 Q2 Q3 Q4
Implement the activities described in the Economic Development Strategy 2015-2016
P The Economic Development Partnership Board meets monthly to oversee progress against the strategy.
Staff Report 8 - Attachment (i)
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Regulatory Services – Environmental Health & Compliance - Initiatives
Key Initiatives Target
Status Comment (explanation to status) Q1 Q2 Q3 Q4
Review the Compliance Policy and Guidelines
P Compliance action matrix developed. Draft strategy developed.
Develop guidelines and an approval process for the transportation of liquid waste
P Existing approval process reviewed in accordance with project plan.
Develop a plan for the upgrade of the Companion Animals Pound in line with amended legislation
N
Review processes for managing use of public car parks
Key Performance Indicators Standard Achieved Comment Action plan
Q1 Q2 Q3 Q4
Correspondence answered within 14 days (DP 35.1)
90% 92
Number of items requiring action 121
Conduct at least 150 days of parking patrols annually to ensure turnover and accessibility of public parking
100% - Measured annually – 33 days of parking patrols undertaken in Q1.
Staff Report 8 - Attachment (i)
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Inspect all food premises annually 100% - Measured annually - 62 inspections undertaken in Q1.
Inspect regulated premises including tattooists, beauticians, commercial cooling towers and caravan parks annually
100% - Measured annually. Inspections programmed to commence over Q2 to Q4.
Undertake a minimum of 20 annual Environmental Audits of industrial premises
100% 100 20 environmental audits completed during Q1.
Provide determinations on complete On Site Sewerage Management Applications within 40 days
90% 78 18 applications determined in an average time of 22 days and median time of 17 days. Four complex assessments were not completed within 40 days.
Review of OSSM procedures to be conducted over Q2/Q3
Inspect 100 existing on-site sewerage management systems annually
100% - Measured annually. 12 inspections completed in Q1. Inspection program designed for the majority of inspections to occur in Q3/Q4
Review of OSSM procedures to be conducted over Q2/Q3
Complete internal development referrals within 15 days
100% 69 29 referrals completed in an average time of 14 days and a median time of 11 days. 9 referrals exceeded 15 days.
Recruitment of Environmental Health Officers to fill vacant positions will help in distribution of workload and processing times.
Complete all on-site sewerage management pre-purchase reports within 28 days
Status Comment (explanation to status) Q1 Q2 Q3 Q4
Undertake sand tracing survey at Old Bar Beach following the winter storm season
P Sampling completed in early September 2015 following winter storm events. Samples sent off for analysis to allow for completion of the final report.
Staff Report 8 - Attachment (i)
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Establish a sand transport monitoring program to assess the effectiveness of maintenance dredging within the Farquhar Inlet
P Monitoring program currently in development in discussion with unmanned aerial vehicle (drone) operator.
Undertake stage one works for the Endeavour Place boating facility upgrade
P Meetings held with Tidy up Taree to plan the refurbishment of the public amenities at the Endeavour Place Boat Ramp – works due to commence in November 2015.
Undertake maintenance dredging of the Harrington Backchannel in partnership with the Farquhar Inlet Management Group (FIMG) to improve navigation
P Consultants currently undertaking the environmental impact assessment in consultation with relevant government agencies. Staff working to resolve issues associated with the removal of seagrass, native title, and the placement and reuse of spoil which has delayed the commencement of this project. Project now expected to commence in Q3.
Undertake stage one works for the Bohnock boating facility upgrade
P Project brief prepared and quotations sought from engineering consultancies to undertake the survey and design for the Bohnock Boat Ramp Facility Upgrade.
Install stormwater quality improvement infrastructure in Browns Creek in partnership with Friends of Browns Creek
P Quotations received for the design and construction of two stormwater quality improvement devices on Browns Creek. Project to be implemented in Q2.
Install effluent treatment systems on dairy farms on the Manning River floodplain in partnership with the Dairy Advancement Group (DAGs)
P Effluent management projects currently in development for two local dairy farms in close consultation with DAGs. On-ground works planned for commencement in Q2.
Undertake one kilometre of riverbank restoration on priority sites identified in the Manning Riverbank Management Study
P Riverbank restoration projects on the Manning River at Harrington and Pelican Bay, Mitchell's Island currently in development with on-ground works planned to commence in Q2.
Undertake a strategic assessment of acid sulfate soil areas to identify priority areas
P Water Research Laboratory (UNSW) engaged in Q1 to prepare ASS remediation action plan. Inception meeting held and literature review and data gathering commenced. Field collection program to commence in October 2015.
Staff Report 8 - Attachment (i)
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for remediation
Conduct an investigation into the processes affecting the dynamics of the two Manning River entrances to determine the affect (if any) on coastal erosion
P Manly Hydraulics Laboratory commissioned to undertake the investigation with the results to be presented to Council by the end of October 2015.
Key Performance Indicators Standard Achieved Comment Action plan
Q1 Q2 Q3 Q4
Correspondence answered within 14 days (DP 35.1)
90% 95
Number of items requiring action 47
Prepare Review of Environmental Factors within 30 business days
100% 100 3 REFs prepared for Asset Planning / Infrastructure Services during Q1.
Provide environmental assessment of Development Applications within 15 business days
100% 100 8 DA referrals completed during Q1.
Monitor acidity (pH) levels at Big Swamp every six weeks
100% 100 1 water quality sampling round undertaken by WRL (UNSW) during Q1.
Undertake water quality testing (turbidity, Chlorophyll A and pH) in the lower Manning River estuary six times annually to inform the State of the Manning Report Card
100% 0 Not yet due to commence. Water quality monitoring will be undertaken by OEH on a monthly basis, between November 2015 to March 2016.
Inspect 360 properties for noxious weeds annually
100% 121 436 properties inspected during Q1, which included the Cundletown urban inspection program.
Staff Report 8 - Attachment (i)
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Infrastructure Services - Initiatives
Key Initiatives Target
Status Comment (explanation to status) Q1 Q2 Q3 Q4
Review and improve road response ratings
P
Implement an electronic roads maintenance management system for field staff
P
Evaluate and review the maintenance procedures for all key road maintenance activities
P
Implement identified components of capital works project management framework following audit
P The consultant is unable to meet the timeframe for reviewing the plans, which will delay the completion of this project. It is now expected the draft plans will be presented to the January Council meeting and be completed by May 2016 (Q4) following public exhibition.
Complete the planning proposal to enable rural residential development in exchange for the developers constructing the realignment of Old Soldiers Road, Rainbow Flat
P Awaiting amended studies from the applicant.
Develop a local strategy to identify growth opportunities in the Manning Valley
P Research underway.
Complete stage one rezoning for the Northern Gateway, Cundletown
P The Gateway Determination from NSW Planning was delayed to resolve a number of planning issues, which has affected the planned completion date of April 2016. Rezoning now expected to be completed by end June 2016, which is still meets NSW Planning's completion date of August 2016.
Review the Local Environmental Plan (LEP) 2010 to include recommendations from the residential and employment zone review
P LEP amendment underway.
Staff Report 8 - Attachment (i)
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STATUS - C – Completed I - Incomplete P – Progressing N – Not yet programmed to commence W – Withdrawn Page 17 of 37
Cultural Services – Manning Regional Art Gallery - Initiatives
Key Initiatives Target
Status Comment (explanation to status) Q1 Q2 Q3 Q4
Develop online catalogue of Greater Taree Art Collection
P Two software options have been identified for evaluation.
Establish partnerships with tourism operators to promote cultural tourism
N
Establish a wi-fi hot spot to enhance gallery user experience
P The NBN installation is progressing.
Deliver a program of niche market art fairs
P Program currently being reviewed.
Cultural Services – Manning Regional Art Gallery - Key Performance Indicators
Key Performance Indicators Standard Achieved Comment Action plan
Q1 Q2 Q3 Q4
Correspondence answered within 14 days (DP 35.1)
90% 33 Transition to new staff. Training has been completed.
Number of items requiring action 3
Increase visitation over the previous three year average
5% Measured annually. Quarterly visitation of 2773 compared with 3-year average of 4987.
Major exhibitions in November and February/March are expected to improve visitation.
Deliver exhibitions and public programs aimed at engaging with Arts NSW target groups including Aboriginal, multicultural, youth
20% 2 Two events with an Aboriginal theme – a ceramics workshop with Steve Williams and a bush tucker feast were presented during the quarter as part of the Open Door Project.
Staff Report 8 - Attachment (i)
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Fill places at art workshops 80% 84 Artist floortalks: Trevor Weekes, Shona Wilson and Phil Bourke talks were well attended in addition to ceramics workshop with Steve Williams.
Increase annual Gallery shop profit 5% Measured annually. Income $4.2K year to date on target for annual result
Property & Procurement – Parks & Reserves - Initiatives
Key Initiatives Target
Status Comment (explanation to status) Q1 Q2 Q3 Q4
Develop and implement enhanced maintenance programs for parks and reserves assets
P
Develop an open space improvements works program incorporating outcomes of the Open Space Improvement Plan consultation
Key Performance Indicators Standard Achieved Comment Action plan
Q1 Q2 Q3 Q4
Comply with airport operational regulations (CASA, Department of Infrastructure and Transport, Air Services Australia, Bureau of Meteorology, Australian Federal Police)
100% 100
Record aircraft takeoff and landing movements
100% 100
Governance – Tourism - Initiatives
Key Initiatives Target
Status Comment (explanation to status) Q1 Q2 Q3 Q4
Develop an events and festivals strategy
C This is an overarching directional guideline for focus of our activity over coming years harnessing opportunities for Festivals and Events. The strategy covers three key areas: a) community events and festivals; b) sport; and c)conferences and weddings, and points to the operational focus on what can be actioned to support economic growth in the region over the next four years.
Develop conference packages for marketing
P
Implement pop up Visitor information sites at key locations
P
Implement Destination Management Plan initiatives including focus on recreation vehicles
P
Staff Report 8 - Attachment (i)
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Governance – Tourism - Key Performance Indicators
Key Performance Indicators Standard Achieved Comment Action plan
Q1 Q2 Q3 Q4
Correspondence answered within 14 days (DP 35.1)
90% 54 Correspondence had been actioned however had not been completed in TRIM by the due date.
TRIM refresher has been scheduled.
Number of items requiring action 50
Increase engagement (shares and likes) Tourism social media to 3,000
100%
Increase accommodation bookings via Manning Valley website
5% NA
Provide Partner updates monthly from February to November
100% 100
Deliver three education sessions for tourism operators annually
100% NA
Conduct two Manning Valley tourism campaigns annually
Key Performance Indicators Standard Achieved Comment Action plan
Q1 Q2 Q3 Q4
Correspondence answered within 14 days (DP 35.1)
90% 100
Number of items requiring action 48
Pick up household waste on the day collection is due
100% 100
Empty overflowing public place litter bins within 24 hours of notification
100% 100
Undertake weekly landfill compliance audits
100% 100
Staff Report 8 - Attachment (i)
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Cultural Services – Youth Engagement - Initiatives
Key Initiatives Target
Status Comment (explanation to status) Q1 Q2 Q3 Q4
Establish a formal communication exchange with local high schools to ensure engagement in organised activities
P Initial communication made to local high schools, September 2015.
Develop a digital media strategy for youth engagement
P Preliminary planning has been undertaken with media team.
Deliver a Youth Week program N
Develop and deliver a program of intergenerational activities to build connections between youth and seniors groups
N
Cultural Services – Youth Engagement - Key Performance Indicators
Key Performance Indicators Standard Achieved Comment Action plan
Q1 Q2 Q3 Q4
Correspondence answered within 14 days (DP 35.1)
90% 0
Number of items requiring action 0
Meet external funding specifications and reporting requirements
100% 100
Deliver 12 youth activities and events
100% 1 Live’n’Loud youth music event delivered in September.
Staff Report 8 - Attachment (i)
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Deliver 50 youth relevant media posts in social media, print and website
100% 40 40 posts delivered: Facebook (35), Instagram (4) and in print media (1)
Facilitate 20 youth network meetings including MYSST and MYAT
100% 3 2 MYAT meetings and 1 MYSST meeting facilitated this quarter.
Staff Report 8 - Attachment (i)
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Support Services
Asset Planning - Initiatives
Key Initiatives Target
Status Comment (explanation to status) Q1 Q2 Q3 Q4
Implement bridge asset inspection regime in partnership with Infrastructure Services including process, documentation and reporting requirements
50 P Timber bridge inspection refresher training completed. Inspection program under development. Inspection template in progress.
Prepare a Pedestrian Access Mobility Plan
0 N
Complete the Lower Manning River Flood Study Review in partnership with the Floodplain Management Advisory Committee
50 P Progressing in accordance with contract program with completion expected Q3.
Review and improve public car park asset inspection regime in conjunction with Infrastructure Services including process, documentation and reporting requirements
0 N
Implement stormwater drainage asset inspection regime in partnership with Infrastructure Services including process, documentation and reporting requirements
10 P Initial scoping complete, awaiting finalisation of bridge asset inspection regime initiative to leverage process and lessons learnt.
Implement the Project 40 P Project Management Flowchart, Project Control Document template, Project Brief template
Staff Report 8 - Attachment (i)
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Management Audit action plan and Design Statement template complete. Project Management Policy, Procedure and Plan template on track for December completion.
Asset Planning - Key Performance Indicators
Key Performance Indicators Standard Achieved Comment Action plan
Q1 Q2 Q3 Q4
Correspondence answered within 14 days (DP 35.1)
90% 97
Number of items requiring action 290
Issue draft 4-year Capital Works Program and draft year one Project Briefs by February
100% 10 Project Brief template format review complete as part of PM Audit action plan.
Project Brief preparation to commence Q2.
Complete externally contracted capital works within contracted value including approved variations
100% N/A No externally contracted works completed this quarter.
Complete investigation and concept design of projects for annual capital works prior to commencement of the year in which they are funded for delivery, allowing for ‘adopted budget’ variances
80% 15 Forward design of FY16/17 projects commenced, however current priority of design effort is to complete FY15/16 designs.
Complete funding agreement reports by prescribed dates (including Roads to Recovery, Road and Maritime Services monthly expenditure, state and federal grants)
100% 100 Monthly RMS and all current one-off grant reports and returns completed by due dates.
Respond to development referrals within 15 business days
100% 100 Quantity - 49 development referrals complete on time
Staff Report 8 - Attachment (i)
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Undertake development engineering inspections within two business days of notification
100% 100 Quantity - 50 driveway applications received and assessed
Finalise and issue Project Briefs for capital works projects within one month of the budget being approved
90% 100 100% completed by end Q1, however majority were completed by end August and not within one month of budget being approved (ie July)
Timeframe for FY16/17 will improve due to new initiative requiring draft Project Briefs prepared by February.
Finance – Finance & Rates - Initiatives
Key Initiatives Target
Status Comment (explanation to status) Q1 Q2 Q3 Q4
Develop a Financial Management Framework to create a single point of reference
C Draft framework completed - content to be reviewed on an ongoing basis.
Review the debt recovery process
P Project commenced with review of ACCC/ASIC guidelines, identification of potential system enhancements and mapping of workflows
Issue Section 603 certificates electronically
P Project commenced with electronic requests for S603 certificates enabled for small test group.
Review policy for preparation of the Long Term Financial Plan
P Draft project plan and initial engagement of stakeholders completed.
Staff Report 8 - Attachment (i)
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Key Performance Indicators Standard Achieved Comment Action plan
Q1 Q2 Q3 Q4
Correspondence answered within 14 days (DP 35.1)
90% 100
Number of items requiring action 186
Issue Section 603 certificates within 5 business days of request
100% 100 516 certificates issued - two certificates processed outside of the 5 days due to process error and registered to wrong section to action.
Minimise level of outstanding rates and annual charges
<7.5% 6.7
Maintain weighted average return on term deposit investments that exceeds the Bank Bill Swap Rates
100% 100
Maintain liquidity by ensuring a minimum of $7 million is available in 90 days or less investments
100% 100
Pay supplier invoices by the invoice due date
100% 75 25% of invoices not received in time to be processed prior to payment date - these invoices are paid first payment run following processing
Review of payment terms in system - implementation of e-procurement will enable tracking of date of receipt
Develop payment plans with landholders who have outstanding rates
80% 84.8
Staff Report 8 - Attachment (i)
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Governance - Initiatives
Key Initiatives Target
Status Comment (explanation to status) Q1 Q2 Q3 Q4
Standardise venue and outdoor hire agreements forms and process
C Electronic form introduced that covers four venues.
Implement new record keeping procedure for cemeteries administration
P
Implement asset planning records management framework
N
Implement communications strategy for capital works project management framework
N
Governance - Key Performance Indicators
Key Performance Indicators Standard Achieved Comment Action plan
Q1 Q2 Q3 Q4
Correspondence answered within 14 days (DP 35.1)
90% 98
Number of items requiring action 199
Hold three Internal Audit Committee meetings annually
100% N/A
Respond to liability claims within five business days
100% 100
Process Government Information 100% 100
Staff Report 8 - Attachment (i)
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Public Access (GIPA) formal applications within 20 business days
Enter surface mail into Council’s records management system by close of the second business day
100% 100
Enter all Corporate email received by 4pm into Council’s records management system on the same day
100% 100
Organisational Development - Initiatives
Key Initiatives Target
Status Comment (explanation to status) Q1 Q2 Q3 Q4
Develop an employee wellbeing program
P Project plan prepared, initial scoping and program research commenced.
Review team meeting arrangements to determine effectiveness
P Project plan prepared, project team assembled, survey designed and distributed for analysis in Q2.
Scope integrated human resource information system options
P Project plan prepared for commencement in Q2.
Undertake an audit of the work health and safety management system
P Project plan prepared, initial scoping completed and quotes obtained for external auditing services.
Implement payroll work order coding to enable direct coding of salaries and wages to projects
P Project plan prepared, business requirements document prepared and arrangements made for software consultants to design and implement a solution for further consultation in Q2.
Implement organisational P Project plan prepared, vacancy critical roles identified and a draft Capacity Building Strategy
Staff Report 8 - Attachment (i)
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capacity building programs including succession planning; talent management; and emerging leaders
developed for consultation in Q2.
Develop and implement an employment-based training strategy incorporating traineeships, apprenticeships and internships
P Project plan prepared, research and strategy development commenced.
Organisational Development - Key Performance Indicators
Key Performance Indicators Standard Achieved Comment Action plan
Q1 Q2 Q3 Q4
Correspondence answered within 14 days (DP 35.1)
90% 99
Number of items requiring action 135
Complete and lodge pay runs within prescribed timeframes
100% 100
Deliver Monthly Details Reports to Finance within one business day of payroll processing to enable payroll upload to the finance system
100% 100
Resolve grievances at the local level
90% 0 No new grievances managed during the quarter. A pre-existing dispute was resolved through conciliation in August.
Property & Procurement - Initiatives
Key Initiatives Target Status Comment (explanation to status)
Staff Report 8 - Attachment (i)
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Q1 Q2 Q3 Q4
Undertake a review of inventory control
P On target for completion Q2
Prepare a management plan for future expansion of Dawson River Cemetery
P On target for completion Q2
Minimise stock on hand through lower item costs and higher order frequency including identification and removal of obsolete and slow moving stock
N
Work collaboratively with ‘Tidy Towns Taree’ to deliver new amenities in Endeavour Park
