Operational Procedures and Management in VIOLA 1/1 Günter Bürkel30.03.2005 T-Systems
Operational Procedures and Management in VIOLA
T-Systems are responsible for operational procedures and network management within theVIOLA consortium.VIOLA is a test bed for network approaches as well as a platform for application tests. One ofthe design goals of operational procedures is to minimize dependencies between applicationand network layers. Therefore coordination between application users, network test staff andT-Systems’ SMC (System Management Centre) is required. SMC is operating the VIOLAnetwork in close contact with users, fibre providers and equipment manufacturers. The SMCis focussing on Incident Management, Configuration Management, Maintenances, NetworkChanges, Release Management and SLA-Management.
The VIOLA network is complex and heterogeneous. The VIOLA transmission paths arebased on lambdas from Deutsche Telekom and several fibre providers. Network equipment isprovided by ADVA and Alcatel for WDM, Alcatel and Siemens for SDH, Alcatel andRiverstone for Ethernet switches.T-Systems SMC operates five different management systems as each manufacturercontributes one or more.
In-band management is difficult in such a heterogeneous environment. Furthermore VIOLA issupposed to change its topology in the next years. Therefore T-Systems have set up an out-band management with IP-Sec- and GRE- tunnelling over the existing G-WiN.
The network management will be in cooperation with FhG, University of Bonn andForschungszentrum Jülich while network tests are running.
Operational Procedures andManagement in VIOLABerlin, 27. April 2005
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operational procedures and management inVIOLAGünter Bürkel, T-Systems,27.04.2005
Operational Procedures and Management in VIOLAVIOLA-Workshop,Berlin, 27. April 2005
! Günter BürkelT-Systems International GmbHHansastrasse 41D-90441 Nürnberg (Nuremberg)
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operational procedures and management inVIOLAGünter Bürkel, T-Systems,27.04.2005
Operational Procedures and Management VIOLA – challenges for Operations and Management
! Strike a balance between routineapplication use and network research
! Testbed with
• Lambdas from T-Com
• Fibres from T-Com, Gasline andothers
• Five different network managementsystems
• Transmission equipment from ADVA,Alcatel, Siemens, Sycamore andRiverstone
FZJülich
UniversitätBonn
FhG IMKSt. Augustin
FhG SCAISt. Augustin
CAESARBonn
FHBRS
RWTHAachen
UniversitätErlangen
T-ComNürnberg
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operational procedures and management inVIOLAGünter Bürkel, T-Systems,27.04.2005
Operational Procedures and Management VIOLA – challenges for Operations and Management
Net Management Center
Service Desk
Customer Network Manager
Reporter
Outband Management
eTTS
Configuration Management
Incident Management
ChangeManagementCarrier
Equipment Manufacturer
Major Changes
Maintenance
Release Management
Minor Changes
Operational Concept
T-Com
VDCN
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???
?
?
?
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operational procedures and management inVIOLAGünter Bürkel, T-Systems,27.04.2005
Operational Procedures and ManagementSpecialised VIOLA Network Management
! SMC
! T-Systems’ “System ManagementCenter”
! Manages Routers and Ethernetswitches
! Responsible for (within VIOLA) :
• Alcatel 7750 SR
• Riverstone XGS 15008
• CISCO VDCN-routers
! NMC
! T-Com’s “Net Management Center“
! Manages WDM and SDHequipment
! Responsible for (within VIOLA) :
• ADVA FSP3000 and FSP1500
• Alcatel 1678 MCC
• Siemens hiT 7070 andSN16000
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operational procedures and management inVIOLAGünter Bürkel, T-Systems,27.04.2005
Operational Procedures and Management Specialised VIOLA Network Management
! System Management Center (SMC)
! T-Systems, Nuremberg
! Specialised in packet orientedservices
! Net Management Center (NMC)
! T-Com, Bamberg
! Specialised in circuit orientedservices
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operational procedures and management inVIOLAGünter Bürkel, T-Systems,27.04.2005
Operational Procedures and ManagementVIOLA Data Communication Network (VDCN)
! Out of band managementusing existing G-WiNstructures
! IPSec and GRE-tunneling toaddress security concerns
! Five management servers
! Additional monitoringpossible at FhG, FZ Jülichand University of Bonn
T-Com Nürnberg
VDCNSMC FZ Jülich
Uni Bonn
CAESAR
FhG
FH BRS
Uni Erlangen
G-
WiN
NMC
Terminal Server Router
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operational procedures and management inVIOLAGünter Bürkel, T-Systems,27.04.2005
Operational Procedures and ManagementOperational Processes
! T-Systems’ “Customer NetworkManager” (KNM) is responsiblefor operations processes inVIOLA
! Basis for operations is the“VIOLA Operations Concept”:
• Description of operationsprocesses
• List of contact persons
• List of authorised reporters
• List of networkcomponents
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operational procedures and management inVIOLAGünter Bürkel, T-Systems,27.04.2005
Operational Procedures and ManagementOperational Processes
! T-Systems uses six main processes for operations:
• Incident ManagementProcess to clear fault
• Configuration Management
• Change Management
• Release Management
• SLA-Management
• Escalation Management
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operational procedures and management inVIOLAGünter Bürkel, T-Systems,27.04.2005
Operational Procedures and ManagementIncident Management
! Reporters are:
• SMC or NMC Operators
• T-Systems’ KNM
• “Reporters” at all VIOLAlocations
! T-Systems’ Service Desk isthe central gate for authorisedreports
! The Service Desk uses T-Systems’ “extended TroubleTicket System” (eTTS) fordocumentation
Reports FaultConfirms TT Closure(Phone, Fax, Web)
WDM, SDHT-Com loop
SwitchRouter
optical fibres
RiverstoneAlcatel
AlcatelSiemens
Service Desk T-Systems• Opens TT• Assigns responsible service area• Prepares documentation• Closes TT
Reporter
T-SystemsSMC
T-Com NMC
CarrierA, B ...
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operational procedures and management inVIOLAGünter Bürkel, T-Systems,27.04.2005
Operational Procedures and Management T-Systems’ extended Trouble Ticket System (eTTS)
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operational procedures and management inVIOLAGünter Bürkel, T-Systems,27.04.2005
Operational Procedures and ManagementOperational Processes
! T-Systems uses six main processes for operations:
• Incident ManagementProcess to clear fault
• Configuration ManagementDocumentation of required configuration and inventory data
• Change Management
• Release Management
• SLA-Management
• Escalation Management
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operational procedures and management inVIOLAGünter Bürkel, T-Systems,27.04.2005
Operational Procedures and ManagementConfiguration Management
! Documentation ofrequired configurationsand inventory data
! Incident Managementusing eTTS and T-Systems’ databasesystem
! Backup of currentconfiguration
TSI - SMC NürnbergFH Bonn-Rhein-Siegr08juRiverstone 15008Switch
T-Com NMC BambergUni Erlangens70erSiemens hiT 7070Multiplexer
T-Com NMC BambergRWTH Aachenv15ju2FSP 1500 (RWTH Aachen)Multiplexer
T-Com NMC BambergFZ Jülichv15juADVA FSP 1500Multiplexer
T-Com NMC BambergFZ Jülicha78juAlcatel 1678 MCCMultiplexer
T-Com NMC BambergFZ Jülicha96juAlcatel 1996 Metro SPANWDM Gerät
TSI - SMC NürnbergFZ Jülicha50juAlcatel 7750 SRSwitch
TSI - SMC NürnbergFZ Jülichr08juRiverstone 15008Switch
TSI - SMC NürnbergCaesar Bonnr08caRiverstone 15008Switch
TSI - SMC NürnbergUni Bonna50bnAlcatel 7750 SRSwitch
TSI - SMC NürnbergUni Bonnr08bnRiverstone 15008Switch
T-Com NMC BambergUni Bonnv30bnADVA FSP 3000WDM Gerät
T-Com NMC BambergUni Bonna78bnAlcatel 1678 MCCMultiplexer
T-Com NMC BambergUni Bonns70bnSiemens hiT 7070Multiplexer
T-Com NMC BambergTSI SMC Nürnbergs16nuSiemens SN16000Multiplexer
T-Com NMC BambergDFN-Verein Frankfurtv15sa2FSP 15000 (Geant Ffm)Multiplexer
T-Com NMC BambergFhG St. Augustina78saAlcatel 1678 MCCMultiplexer
T-Com NMC BambergFhG St. Augustins70saSiemens hiT 7070Multiplexer
T-Com NMC BambergFhG St. Augustinv15saADVA FSP 15000Multiplexer
T-Com NMC BambergFhG St. Augustina96saAlcatel 1696 Metro SPANWDM Gerät
T-Com NMC BambergFhG St. Augustinv30saADVA FSP 3000WDM Gerät
TSI - SMC NürnbergFhG St. Augustina50saAlcatel 7750 SRSwitch
TSI - SMC NürnbergFhG St. Augustinr08sa2Riverstone 15008 SCAISwitch
TSI - SMC NürnbergFhG St. Augustinr08saRiverstone 15008 IMKSwitch
Provider /VerantwortlicherStandort
Host-nameGerätenameGerätetyp
Hardwarekomponenten im eTTS
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operational procedures and management inVIOLAGünter Bürkel, T-Systems,27.04.2005
Operational Procedures and ManagementConfiguration Management
T-Com NMC Bmbg 91100 91310 9 99W Faserpaar T-Com Nbg FAU Erlangen
T-Com NMC Bmbg 22410 91100 1 404 STM64 FhG-IMK T-Com Nbg
FhG 22410 22410 fhg1 99W Faserpaar FhG-SCAI FhG-IMK
SWB 22800 22410 swb1 99W Faserpaar Uni bonn FhG-IMK
Gasline 24610 22410 gas1 99W Faserpaar FZJ FhG-IMK
Gasline 69003 22410 gas1 99W Faserpaar DFN-Frau FhG-IMK
FH BRS 22410 22410 brs1 99W Faserpaar FH BRS FhG-IMK
caesar 22800 22800 cae2 99W Faserpaar caeser Uni Bonn
caesar 22800 22800 cae1 99W Faserpaar caeser Uni Bonn
FZJ 24100 24610 fzj1 99W Faserpaar RWTH Aachen FZJ
Provider/ Verantwort- licher ONKZ B ONKZ A
Ordnungs- nummer
Leitungs- schlüssel- zahl Leitungsart Endpunkt B Endpunkt A
Leitungskomponenten im eTTS
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operational procedures and management inVIOLAGünter Bürkel, T-Systems,27.04.2005
Operational Procedures and ManagementOperational Processes
! T-Systems uses six main processes for operations:
• Incident ManagementProcess to clear fault
• Configuration ManagementDocumentation of required configuration and inventory data
• Change ManagementProcess for maintenance and network changes
• Release Management
• SLA-Management
• Escalation Management
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operational procedures and management inVIOLAGünter Bürkel, T-Systems,27.04.2005
Operational Procedures and ManagementChange Management
Change Management
Minor Changesvirtual connections
Network ChangesMaintenance
Major Changesstructural changes
•Scheduled maintenance window on Wednesday10:00 to 14:00•Announced 2 days in advance
•non scheduled•announced seven days in advance
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operational procedures and management inVIOLAGünter Bürkel, T-Systems,27.04.2005
Operational Procedures and ManagementChange Management
CarriersManufacturers VIOLA Consortium
SMC / NMC
SMC / NMC CarriersManufacturers
FhG Birlinghoven
VIOLA SharePointServer and Email
announcement
checkup
monitoring
implementation
initialisation
VIOLA Consortium
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operational procedures and management inVIOLAGünter Bürkel, T-Systems,27.04.2005
Operational Procedures and ManagementOperational Processes
! T-Systems uses six main processes for operations:
• Incident ManagementProcess to clear fault
• Configuration ManagementDocumentation of required configuration and inventory data
• Change ManagementProcess for maintenance and network changes
• Release ManagementImplementation and Certification of new hardware and software
• SLA-ManagementService level agreements and Operational Availability Statistics
• Escalation Management1. Customer Network Manager 2. VIOLA Consortium
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operational procedures and management inVIOLAGünter Bürkel, T-Systems,27.04.2005
Operational Procedures and ManagementSummary
! T-Systems is responsiblefor operational proceduresand management in aheterogeneous researchtestbed
! NMC and SMC areresponsible for the stabilityof operations
! Operations ensures fairallocation of resources forthe requirements ofapplication users and thoseof network testing
Thank you.