1 QPC Operation and Customer Service Meeting 2015
WELCOME & INTRODUCTIONS
Ron Jorgensen
Vice-President, Operations & Gas Control
®
2 QPC Operation and Customer Service Meeting 2015
Agenda 8:30 a.m. Welcome and Introductions – Ron Jorgensen
8:45 a.m. Meet the Pipeline President – Micheal Dunn
9:10 a.m. Integrity Management 101 – Doug Brunt
9:30 a.m. Southern System Available Capacity – Jack Ahern
9:50 – 10:10 a.m. BREAK
10:10 a.m. Winter Outlook – Greg Paige
10:25 a.m. Marketing Update – Shelley Kendrick
10:40 a.m. Contracting Update – David Reeder
10:50 a.m. Nominations Update – Chad Campbell
11:00 a.m. “Chat with Chad”/ Wrap-up – Chad Campbell
11:15 a.m. ADJOURN ®
3 QPC Operation and Customer Service Meeting 2015
INTRODUCTIONS
®
4 QPC Operation and Customer Service Meeting 2015
MEET THE PIPELINE PRESIDENT
Micheal Dunn
Executive Vice-President, Questar Corporation
and President, Questar Pipeline Company
®
5 QPC Operation and Customer Service Meeting 2015
QPC INTEGRITY
MANAGEMENT ENSURING SAFETY AND RELIABILITY
Doug Brunt
Director Integrity Management
®
6 QPC Operation and Customer Service Meeting 2015
Elements of Integrity Management
Risk
Assessment
Pipeline
Inspections
Damage
Prevention
Integrity
Management
7 QPC Operation and Customer Service Meeting 2015
In-Line Inspection - Animation
8 QPC Operation and Customer Service Meeting 2015
In-Line Inspection - Considerations
• Smart tool must fit through the line
• Gas flow must be maintained at 3-5 MPH
• Calibration points (Above Ground Markers) placed every
mile along the route during the run
• Questar’s Shortest run 13 miles, 3.5 hours
• Questar’s Longest run 196 miles, 40 hours
9 QPC Operation and Customer Service Meeting 2015
DOT Required
High Consequence Area
(HCA) Assessments
(49 CFR Part 192) 1,106.6 Miles, 41%
95% Complete
Other Business Critical
244.4 Miles, 9%
54% Complete
Voluntary INGAA Commitment
Moderate Consequence Area
(MCA) Assessments
(804.9 Miles, 30%
11% Complete
No DOT
Requirements
513.7 Miles, 19%
Integrity Assessment by Driver
10 QPC Operation and Customer Service Meeting 2015
2015 and 2016 Assessment Schedule
Company Line Number From To
Pipe
Diameter
(Inches)
Length
(Miles)
Next Scheduled
Assessment
QPC ML 022 Powder Wash Simon Stn 20 16.49 06/25/15
QPC ML 022 Simon Stn Nightingale Station 20 57.88 07/09/15
QPC ML 041 Boarding House Payson Gate 18 38.67 07/29/15
QPC JTL 113 Elberta Current Creek Plant 20 13.37 08/19/15
QPC ML 040 Petes Wash Fidlar Station 20 33.65 09/30/15
QST ML QST Red Mesa Cameron 16 149.00 09/24/15
QST ML QST 20" / 12" Junction Red Mesa 12 58.90 10/08/15
QPC ML 040 Blind Canyon Gate Price Station 20 41.90 05/19/16
QPC ML 104 Thistle Compressor Elberta (Kern River) 24 37.90 08/10/16
QPC ML 048 South Lake ML48/60 Junction 12 27.60 10/07/16
QPC ML 060 ML 48 - Woodruff Hyrum Gate 20 39.20 12/31/16
11 QPC Operation and Customer Service Meeting 2015
JTL113 ML104 to Current Creek
13.4 miles, 20”, (Potential AC Corrosion)
Aug 18, 2015
ML22 Powder Wash to Simon
16.5 miles, 20”
June 25, 2015
ML22 Simon to Nightingale
57.9 miles, 20”
July 9, 2015
ML40 Petes Wash to Fidlar
33.7 miles, 20”
September 30, 2015
ML41 Boardinghouse to Payson
38.7 miles, 18”
July 29, 2015
2015 Pipeline Inspections- QPC
12 QPC Operation and Customer Service Meeting 2015
QST – Red Mesa to Cameron
149 miles, 16”
September 24, 2015
QST – 20”/12” Junction to Red Mesa
58.9 miles, 12”
October 8, 2015
2015 Pipeline Inspections - QST
13 QPC Operation and Customer Service Meeting 2015
ML48 South Lake to ML48/60 Junction
27.6 miles, 12”
ML60 ML48 – Woodruff to Hyrum Gate
39.2 miles, 20”
ML40 Blind Canyon Gate to Price
41.9 miles, 20”
ML104 Thistle Compressor to Elberta (Kern River)
37.9 miles, 24”
2016 Pipeline Inspections- QPC
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Launchers / Receivers
15 QPC Operation and Customer Service Meeting 2015
Required Modifications – Main Line Valves
16 QPC Operation and Customer Service Meeting 2015
Chemical Cleaning Tools
Brush Pig
Gauge Plate Pig Magnet Pig
17 QPC Operation and Customer Service Meeting 2015
Deformation Tool
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Corrosion Tool – MFL (Magnetic Flux Leakage)
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Bottom Dent – Construction Related
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External Corrosion – Coating Damage
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Damage Prevention
• Participate in state one-call programs
• Sponsor and participate in out-reach programs to
excavators and contractors for safe digging
practices
• 100% standby inspection by company personnel
for all excavation within proximity to our lines
• Parallel construction agreements with foreign
lines for standby and safe digging practice
22 QPC Operation and Customer Service Meeting 2015
Integrity Management Report Card
• Favorable Compliance Record
• No fines, penalties, compliance actions
• Replacement Program
• ML3 Replacement final year of a 5 year program to
replace 30 miles of legacy pipe.
• Future $5M to $10M / year in replacements
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Ensuring Safety and Reliability - Keys to Success
• Know the pipeline system
• Understand the associated risks
• Apply appropriate strategies to minimize risk
• Have and follow good procedures
• Continually learn, be flexible, and adapt
• Communicate and coordinate with customers
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QUESTIONS?
®
25 QPC Operation and Customer Service Meeting 2015
SOUTHERN SYSTEM
AVAILABLE CAPACITY Jack Ahern
Director of System and Reservoir Engineering
®
26 QPC Operation and Customer Service Meeting 2015
Southern System Available Capacity
• Questar Pipeline has unsold capacity available
Receipt
Location
Delivery
Location
Unsubscribed
Capacity
Effective Gas
Day
End Effective
Gas Day
West of
Fidlar
Payson /
Goshen 30,000 11/1/2015 10/31/2016
West of
Fidlar
Payson /
Goshen 18,000 11/1/2016 2/6/2017
West of
Fidlar
Payson /
Goshen 20,000 2/7/2017 10/31/2017
West of
Fidlar
Payson /
Goshen 2,000 11/1/2017 10/31/2019
Source: http://www.questarpipeline.com/html/2Frameqpc_capacity.html
27 QPC Operation and Customer Service Meeting 2015
Price Area to Goshen • Due to observed production declines in the Price area
affecting transport capacity, QPC seeks options to sustain
or expand transportation from this area
• Interested Customers should contact their Marketing representative
ML 80
ML 103
WHITE RIVER HUB
FIDLAR
GOSHEN
PRICE, UT
ML 104
Seeking Customer
interest in Price area
to Payson / Goshen
28 QPC Operation and Customer Service Meeting 2015
Southern System Expansion
ML 80
ML 103
WHITE RIVER HUB
FIDLAR
GOSHEN
ML 104
• Planned Southern System expansion
• Incremental 80 MDth/d from Fidlar to Payson / Goshen
• Capacity for 35 MDth/d from WRH to Fidlar
• (18 MDth/d unsold + 17 MDth/d incremental = 35 MDth/d)
• Incremental 20 MDth/d from Clay Basin to Fidlar
Incremental 80 MDth/d
Fidlar to Payson / Goshen
35 MDth/d
WRH to Fidlar
Incremental 20 MDth/d
Clay Basin to Fidlar
29 QPC Operation and Customer Service Meeting 2015
Potential Options - Southern Expansion Note: Some options may require additional expansion projects
ML 80
ML 103
WHITE RIVER HUB
FIDLAR
GOSHEN
ML 104
CLAY BASIN
Northern System
Receipts to Fidlar
Clay Basin
to Fidlar
White River Hub to
Fidlar, Clay Basin,
Overthrust, Roberson,
Ruby, Wasatch Front
KANDA / COLEMAN / NIGHTINGALE
ROBERSON
30 QPC Operation and Customer Service Meeting 2015
Implications for Capacity Holders
• Firm shippers transporting primary to primary will not
be impacted by the capacity changes.
• Firm shippers should try to nominate their capacity
from Primary to Primary (P2P).
• Shippers requesting amendments or flex nominations
on QPC’s southern system may want to consult the
QPC Constraint Point map on PipeViewer.
• Shippers without access to PipeViewer should consult their
Marketing representative
31 QPC Operation and Customer Service Meeting 2015
Summary • Existing capacity for sale
• Southern System to Payson / Goshen
• White River Hub to Fidlar
• Deliveries to Kern River (Roberson) or Ruby (Topaz)
• Deliveries to Wasatch Front
• Planning several potential expansions • Fidlar to Payson / Goshen
• Northern Receipt Points to the Wasatch Front
• White River Hub to the Payson/Goshen or Wasatch Front
• Deliveries to White River Hub and to Northwest Pipeline
• Overthrust to Wasatch Front
• Interested Customers should contact their Marketing representative
32 QPC Operation and Customer Service Meeting 2015
QUESTIONS?
®
33 QPC Operation and Customer Service Meeting 2015
WINTER OUTLOOK Greg Paige
General Manager, Gas Management
®
34 QPC Operation and Customer Service Meeting 2015
Clay Basin Injection Test: Key Dates
• Sept 18 OFO Letters issued to all FSS holders.
• Oct 3-5 Injection only for reservoir conditioning; No
Withdrawal noms accepted; Transfer noms OK.
• Oct 6 200 mmcf/d (207 Mdth/d) injection.
• Oct 7 250 mmcf/d (259 Mdth/d) injection.
• Oct 8–15 Reservoir shut-in. Only transfer noms accepted.
• Oct 16 Return to normal service. Injection and
withdrawal available.
35 QPC Operation and Customer Service Meeting 2015
Historical Retrospective
• 2014-2015 precipitation was less than the historical
average
• Last year was slightly warmer than the historical average
• QGC experienced record send out on December 30, 2014
• Scheduled Coalville point 2 days
• Scheduled Clay Basin net injection (Entire Basin) 13 days
• Scheduled Clay Basin net withdrawal (NPC side) 20 days
• Scheduled Clay Basin net injection (NPC side) 6 days
®
36 QPC Operation and Customer Service Meeting 2015
2015-2016 Winter Forecasts
• “There is an active southern jet stream with a super El-
Nino…will lead to plenty of moisture and lots of mountain
snow…expect below normal temperatures due to rain,
snow and cloud cover” • LiveWeatherBlogs.com paraphrased
• NOAA expects an “equal chance of high, average or low
precipitation and high, average or low temperatures in the
November to February time frame. They also expect a
strong El-Nino in late autumn which will slowly weaken
through the winter” • paraphrased
37 QPC Operation and Customer Service Meeting 2015
Weather Conclusions
• Based on current winter forecasts, it’s reasonable to
believe that this heating season will be similar to last year.
• Most nomination reductions occur during the transition
from warm to cold weather due to greater use of firm
capacity rights.
38 QPC Operation and Customer Service Meeting 2015
Leading Indicator: Weather Forecasts
• One of the best tools for customers is simply the local
weather forecast on the nightly news. Key information is
the mean temperature and expected wind speed and
direction.
• As the mean temperature drops to the mid-20’s and below along
the Wasatch Front, the likelihood of scheduling cuts increases
• Higher wind speeds mean increased wind chill effect
• Temperatures and winds in the producing areas of Wyoming and
central Utah indicate potential freeze offs
• While QPC can temporarily “carry” some supply loss, freeze offs are a
significant contributor to supply reductions
• Please contact your suppliers prior to a cold event to ensure they
are prepared and that supplies will be available
39 QPC Operation and Customer Service Meeting 2015
Leading Indicator: EBB Message
• When scheduling a constraint point that will have major
impact to the Wasatch Front, QPC will post an EBB
message similar to the following in advance of the
expected weather:
Due to unusually cold weather conditions forecasted along the Wasatch Front,
Questar Pipeline is advising customers that nominations through the WF/Coalville
scheduling point are expected to exceed the capacity of 850,000 Dth/d (see Constraint
Point Map). Customers are encouraged to line up nominations with primary receipt to
primary delivery or cuts may be experienced.
Shippers are also encouraged to contact their source production/supplier to ensure
that facilities are ready for the unusually cold weather. This pro-active effort may help
minimize cuts due to shortages.
Customers with questions should contact their Scheduling representative.
40 QPC Operation and Customer Service Meeting 2015
Leading and Current Day Indicator
Constraint Point Map
41 QPC Operation and Customer Service Meeting 2015
Scheduling Alternatives to the Wasatch Front
• When capacity to the Wasatch Front is constrained,
particularly at Coalville or on the Southern System,
options to re-path nominations to the Wasatch Front will
be very limited or non-existent.
• QPC capacity can be used to make deliveries to the
Wasatch Front through Kern River delivery points:
• Enter your nominations on Kern River with a receipt at Roberson
• Use your Questar capacity to re-path the delivery to a Kern River
MAP point for the next open cycle
• MAP 388 Roberson thru Kanda
• Questar will use its off-system capacity to Kern River interconnects
off Overthrust Pipeline
• There is an incremental charge for this service
• Delivery locations at Painter or Ham’s Fork if needed
42 QPC Operation and Customer Service Meeting 2015
QUESTIONS?
®
43 QPC Operation and Customer Service Meeting 2015
MARKETING UPDATE Shelley Wright Kendrick
General Manager, Marketing, Contracting & Business
Development
®
44 QPC Operation and Customer Service Meeting 2015
Agenda
• Production Forecast
• Pipeline Capacity
• Western Market Growth Potential
• Questar Pipeline Expansion Opportunities
• Overthrust Pipeline Expansion Opportunities
• Available Firm Transportation
• Transportation Discounts
• Customer Service Improvement
45 QPC Operation and Customer Service Meeting 2015
Production Shifting to the Northeast
46 QPC Operation and Customer Service Meeting 2015
Shift In Pricing Fundamentals
47 QPC Operation and Customer Service Meeting 2015
New Infrastructure Coming Online
Room for Rockies Exports
$0.00
$2.00
$4.00
$6.00
$8.00
$10.00
$12.00
$14.00
0.00
2.00
4.00
6.00
8.00
10.00
12.00
14.00
16.00
$/M
MB
tu
Bcf
/d
Exports Capacity Predicted Exports
Henry - History CIG - History Henry - Forward
CIG - Forward (Platts M2MS forward curve)
Bentek expects 6 Bcf/d of available Rockies Export Capacity
PIPELINES
PROJECT STATISTCS
Questar Pipeline Company Colorado Interstate Gas
Kern River Gas Transmission
Ruby Pipeline
Rockies Express Pipeline
Northwest Pipeline
Wyoming Interstate Company \
WHITE RIVER HUB
OPAL
MALIN
Oregon LNG
TransAlta Plant
Port of Tacoma Methanol Export
Jordan Cove
Port Westward Methanol Export
Kalama Methanol Export
Jim Bridger Plant
Naughton Plant
Magnida Fertilizer
Deseret Power Plant
IPP Plant
GOSHEN
PROJECT NAME IN-SERVICE Dth/d
Magnida Fertilizer 2017 75,000
Naughton Plant Conversion* 2018 89,000
Kalama (Methanol Export) 2018 320,000
Port Westward (Methanol Export) 2018 320,000
Port of Tacoma (Methanol Export) 2018 320,000
Jordan Cove 2019 1,200,000
IPP Combined Cycle Power Plant* 2020-2025 180,000
TransAlta Coal Plant Conversion 2020-2025 200,000
Oregon LNG 2020 1,300,000
Deseret Power* 2020 45,000
Jim Bridger Power Plant* 2023-2032 84,600
*Potential direct connect
BLANCO
50 QPC Operation and Customer Service Meeting 2015 50
Overthrust Pipeline
Questar Pipeline
WHITE RIVER HUB
GOSHEN
Project Name: Fidlar Compression Expansion
Total Capacity 80 MDth/d
Open Season 3rd Quarter 2015
FIDLAR
Additional 10,915 BHP
(Taurus 70)
51 QPC Operation and Customer Service Meeting 2015
Overthrust Pipeline: Expansion Options for large end users in the Pacific Northwest (Jan 1, 2018)
REX
WIC
Restage Compression
New Compression
Upgrade Measurement
Potential
Expansion
Existing
Long Term
Unsold
Incremental
Capacity
Created
Total
Capacity Receipts Project Description / End Market Served
Scenario #1 429,000
Dth/d 0 Dth/d
429,000
Dth/d
Wamsutter: 293 MDth/d
Rock Springs: 429 MDth/d
Meter Upgrades, can serve the Methanol
Plants in Washington
Scenario #2 429,000
Dth/d 282,000 Dth/d
711,000
Dth/d
Wamsutter: 293 MDth/d
Rock Springs: 510 MDth/d
Restage Compression & Measurement
Upgrades; can serve LNG projects &
Methanol projects
Scenario #3 429,000
Dth/d 592,000 Dth/d
1,021,000
Dth/d
Wamsutter: 740 MDth/d
Rock Springs: 1021 MDth/d
Restage Compression, Meter Upgrades,
Additional Compression Units; can serve
LNG projects & Methanol Plants
KANDA/COLEMAN SUMMARY
Nitchie Gulch to WIC, CIG & QOPC
West of Nightingale to WIC, CIG & QOPC
East of Nightingale to WIC, CIG & QOPC
PIPELINE ABBREVIATIONS LEGEND
CIG - Colorado Interstate Gas Co
KRGT - Kern River Gas Transmission Co.
QOPC - Questar Overthrust Pipeline Co.
QGC - Questar Gas Company
TCGT - TransColorado Gas Transmission
NPC - Northwest Pipeline Corp.
RMNG - Rocky Mountain Natural Gas
WIC - Wyoming Interstate Co., Ltd.
WGPC - Williams Gas Pipeline Central.
WRH- White River Hub, LLC.
Volume in Dth/d
Delivery Point Meter Station
Main Line Compressor Station
S
M
C
0
Storage Facilities
Connecting Pipelines S:\Engineering - QPC\SystemEngineering\Unsold_Long Term... Updated: 8/25/2015 8:01:01 AM
C
C TCGT
Fidlar
Natural
Buttes
C RMNG
Rifle
18,000
M.L
.80
15,350
S
Clay
Basin
Atmos
Energy
C
7,340
Dripping
Rock
State
Line
M Skull
Creek
C
Simon
18,530
M
C Nightingale
M.L
.58
M M
QOPC
M Roberson Creek
Whitney
Canyon QOPC
S
Leroy 31,620 Eakin 10,130
CIG
WIC
M.L.40 0
Oak
Spring
M
M
M
M
M
M
M
QGC Indianola
Nephi
City
Payson
Gate
S Chalk Creek
S
Coalville
Little
Mountain
Porters
Lane
Sunset
Gate
Hyrum
Gate
QGC
QGC
QGC
QGC
QGC
IDAHO WYOMING
UTAH
COLORADO
NPC
South
Lake
M C Kanda/Coleman
Price 0 M
Dragon Trail
150,000 NPC
XO-16
224,290
C
13,240
CO2 Plant
C M
Goshen
M 0
25,290
48,380
16,160
Long Term
Unsold Firm Capacity
M
M Hams Fork
C
Thistle
C
M.L.104
J.L
. 4
7 /
13
8
Blind
Canyon
61,690
4,130
M M WRH
18,550
M
3,100
October 2015
7,500
48,380
10,350
0
M
Wamsutter 0
Altamont
Myton
C
Thistle 2
61,960
Roberson
Creek (KRGT)
M
Hams Fork (KRGT)
Hams Fork Meter Capacity
Whitney
Canyon
Eakin
QPC
Painter (KRGT)
WIC
XO-16
OPAL
(QPC)
JL 95
Naughton
(QPC)
Rock
Springs
Clear Creek
(CLSC)
REX
Wamsutter
Long Term
Unsold Firm Capacity
PIPELINE ABBREVIATIONS
KRGT - Kern River Gas Transmission Co.
QPC - Questar Pipeline Co.
WIC - Wyoming Interstate Co., Ltd.
REX - Rockies Express Pipeline
CLSC- Clear Creek Storage Company, L.L.C
WIC
LEGEND
Volume in Dth/d
Delivery Point Meter Station
Main Line Compressor Station
S
M
C
0
Storage Facilities
Connecting Pipelines
S
C C
Point Of
Rocks
C
(QPC)
50,000
50,000
206,460
127,490
S:\Engineering - QPC\SystemEngineering\Unsold_Long Term..... Updated: 8/25/2015 8:03:35 AM
100,000
252,840
294,300
Ruby
Pipeline
113,000
100,000
300,000
52,880
38,900
50,000
197,460
October 2015
7,300 M
M
M
M
M
M
M
M M
M
M
54 QPC Operation and Customer Service Meeting 2015
Transportation Discounts: Firm and IT • Questar Pipeline Company
• Firm Discounts: June – October 2015
• Deliveries to: Kanda/WIC, Kanda/CIG, QPC to REX
• $0.065/Dth/d
• Deliveries to: Roberson thru Kanda, Hams Fork
• $0.09/Dth/d
• Interruptible Discounts: September 2015
• Deliveries to: Goshen, Kanda/WIC, Kanda/CIG
• $0.07/Dth/d
• Deliveries to: QPC/REX, Roberson thru Kanda and Hams Fork
• $0.10/Dth/d
• Overthrust Pipeline Company
• Firm Discounts: May – October 2015
• Deliveries to: Ruby Topaz, Hams Fork, Roberson Creek, Ryckman Creek and QOP/KRGT
Painter
• $0.0375/Dth/d
• Interruptible Discounts: September 2015
• Deliveries to: Ruby Topaz, Hams Fork, Roberson Creek, Ryckman Creek and QOP/KRGT
Painter
• $0.045/Dth/d
55 QPC Operation and Customer Service Meeting 2015
Customer Service Improvement
We highly value our customers and the relationships established
Goal to improve customer service and ensure customer needs are met
QPC to participate in 2016 Mastio Multi-Client Study
Mastio to perform survey and data collection November 2015 through
mid-January 2016.
Develop action items and present at March 2016 customer meeting
Goal: Continuous improvement for top 10 ranking
We appreciate your participation in the survey and value your input
Please let us know what we can do to improve!
®
56 QPC Operation and Customer Service Meeting 2015
QUESTIONS?
®
57 QPC Operation and Customer Service Meeting 2015
CONTRACTING David Reeder
Supervisor, Contracting
®
58 QPC Operation and Customer Service Meeting 2015
Meet our Team
®
59 QPC Operation and Customer Service Meeting 2015
Services • Access agreements and new user setup
• Credit Background
• EDI setup
• User security
• Contract Administration
• New Capacity
• Amendments
• Capacity Release
• Contract Management
• Transportation/Storage
• Special Agreements
• Web Notices
• Customer Service
60 QPC Operation and Customer Service Meeting 2015
Upcoming Contract Enhancements
• New URL https://questline.questar.com
• Redirect from nac.questar.com
• Uses Citrix Net Scaler Receiver
• License change for Questar
• Quick initial configuration
• Each user must have their own I.D.
• Demo
• New Citrix Login
61 QPC Operation and Customer Service Meeting 2015
Enhancements Cont’d
• Capacity Release
• Defaulted text for Recall/Reput
62 QPC Operation and Customer Service Meeting 2015
Enhancements Cont’d
• Enhanced approval process
Submitted and Pending Approval
Approved and Biddable
• Contract attached to Awarded Capacity notification
63 QPC Operation and Customer Service Meeting 2015
QUESTIONS?
®
64 QPC Operation and Customer Service Meeting 2015
SCHEDULING UPDATES Chad Campbell
Supervisor, Scheduling and Allocations
®
65 QPC Operation and Customer Service Meeting 2015
2015/2016 QuestLine Updates
• Updated QuestLine system - November 2015
• Implement NAESB 3.0 changes - April 1, 2016
• New QuestLine web system - Mid 2016
66 QPC Operation and Customer Service Meeting 2015
Cycle Nomination Confirmation Scheduled Quantity
Begin Flow
Timely 12:00 PM 3:30 PM 4:00 PM
8:00 AM
Evening 5:00 PM 7:30 PM 8:00 PM 8:00 AM
Intraday 1 9:00 AM 11:30 AM 12:00 PM 1:00 PM
Intraday 2 1:30 PM 4:00 PM 4:30 PM 5:00 PM
Intraday 3 6:00 PM 8:30 PM 9:00 PM 9:00 PM
New NAESB 3.0 Timeline
* All times listed above are MST
67 QPC Operation and Customer Service Meeting 2015
Customer Concerns
68 QPC Operation and Customer Service Meeting 2015
QPTM Web Based Design Objectives
• Enhance Customer Usability
• Customer Focused (Mastio Survey)
• Improved, contextual reporting
• Ability to quickly make minor business changes
• Improve navigation
• Pre-populate customers data
• Improve applications to support of mobile devices
• Wizards
• Technology Focused
• Develop application designed to stay relevant
• Take advantage of new development tools
• Mobile device technologies
• Eliminate Citrix
• Maintain response time
• Compliance
• Maintain NAESB compliance
69 QPC Operation and Customer Service Meeting 2015
QuestLine Web Changes 2016
• Dashboard screen
• Improved reporting functionality
• Web based technology
• Supported on both Android and IOS devices
• Browser Based (I.E. 11, Chrome, Firefox and Safari)
• Auto save
• New look and feel but same great functionality
• Training (WebEx, test database, and one on one)
®
70 QPC Operation and Customer Service Meeting 2015
Dashboard
71 QPC Operation and Customer Service Meeting 2015
New Reporting
72 QPC Operation and Customer Service Meeting 2015
QUESTIONS?
®
73 QPC Operation and Customer Service Meeting 2015
CHAT WITH CHAD
®
Hotline
Customer
Service Accuracy
Feedback
74 QPC Operation and Customer Service Meeting 2015
WRAP UP
®
75 QPC Operation and Customer Service Meeting 2015
®
THANK YOU