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OaaS - Operations-as-a-Service
Build & Manage Servers - Optimize & Manage Servers - Managed Cloud Servers Copyright © 2015 ChinaNetCloud
ChinaNetCloud2015
OPERATIONS-AS-A-SERVICETHE TOP REASONS TO OUTSOURCE INTERNET OPERATIONS
OaaS - Operations-as-a-Service
Build & Manage Servers - Optimize & Manage Servers - Managed Cloud Servers Copyright © 2015 ChinaNetCloud
INTRODUCTIONToday’s Internet is a big and dynamic place, with every site, app, and service clamoring for attention, traffic, and sales.
These systems are mission-critical and must be up and fast 24x7 to succeed in modern markets.
OaaS is all about world-class service companies using their well-trained people, advanced technology, and best-practices to provide 24x7 monitoring, management, and operations support for the world’s Internet companies.
OaaS - Operations-as-a-Service
Build & Manage Servers - Optimize & Manage Servers - Managed Cloud Servers Copyright © 2015 ChinaNetCloud
INTERNET OPERATIONS ARE DIFFICULT
• Running large-scale Internet websites is no easy task.
• Teams really must know a lot about nearly every one of today’s hottest technologies.
• It’s nearly impossible to stay on top of these changes while delivering 24x7 performance as good, as organized, and as capable as an OaaS provider like ChinaNetCloud
OaaS - Operations-as-a-Service
Build & Manage Servers - Optimize & Manage Servers - Managed Cloud Servers Copyright © 2015 ChinaNetCloud
NOTHING GETS OVERLOOKED• No IT department in the world has enough time and
resources to do all the things they need or even like to do.
• Teams naturally focus on the key and most critical things, perpetually deferring those that are small but important.
• OaaS vendors like ChinaNetCloud have the engineering resources, skills, processes, schedules, standards, and tracking to ensure that all the small things get done, and get done right.
OaaS - Operations-as-a-Service
Build & Manage Servers - Optimize & Manage Servers - Managed Cloud Servers Copyright © 2015 ChinaNetCloud
BEST PRACTICES• Most services come with default configurations, often not
optimized for individual systems.
• OaaS Vendors have their own best-practice configurations for every major service.
• These are optimized for maximum performance, security, and reliability, all of which are key to 24x7 production operations.
OaaS - Operations-as-a-Service
Build & Manage Servers - Optimize & Manage Servers - Managed Cloud Servers Copyright © 2015 ChinaNetCloud
ALWAYS UP TO DATE• Today’s Internet technologies change all the time.
• Each new version needs to be studied carefully for use in 24x7 large-scale production systems.
• OaaS vendors live to learn about and optimize new systems.
• They conduct extensive research in order to deliver top advice on all of the newest technologies.
OaaS - Operations-as-a-Service
Build & Manage Servers - Optimize & Manage Servers - Managed Cloud Servers Copyright © 2015 ChinaNetCloud
WORLD-CLASS SECURITY• Everyone wants security, but it’s difficult to do on real
systems that are constantly changing.
• It takes expert teams with specialized tools and detailed knowledge to keep things secure.
• OaaS providers help you stay at the forefront, delivering peace of mind in via entire security teams dedicated to watching your back.
OaaS - Operations-as-a-Service
Build & Manage Servers - Optimize & Manage Servers - Managed Cloud Servers Copyright © 2015 ChinaNetCloud
DEEP 24/7 MONITORING• Simple monitoring is easy with Nagios and Cacti.
• Deep monitoring, alerting, and the understanding of various services at large-scale is much more difficult.
• OaaS vendors have world-class global monitoring and alert systems which process hundreds of data points per server, including cross-server and system-level data.
OaaS - Operations-as-a-Service
Build & Manage Servers - Optimize & Manage Servers - Managed Cloud Servers Copyright © 2015 ChinaNetCloud
24/7 SUPPORT & TROUBLESHOOTING
• A full team requires tools, access, documentation, and training.
• Supporting such can be difficult for any organization, no matter how large.
• OaaS companies provide 24x7 monitoring and protection.
• 3 a.m. wake-up calls will forever be a thing of the past.
OaaS - Operations-as-a-Service
Build & Manage Servers - Optimize & Manage Servers - Managed Cloud Servers Copyright © 2015 ChinaNetCloud
RELIABILITY ENGINEERING• Modern systems should have reliability designed in from the
start.
• System architecture, hardware, configurations, operations, and processes, must be designed for maximum uptime and availability.
• OaaS teams have dedicated Site Reliability Engineers that focus only on the best architectures, configurations, monitoring, and operational practices to help guarantee the best reliability possible.
OaaS - Operations-as-a-Service
Build & Manage Servers - Optimize & Manage Servers - Managed Cloud Servers Copyright © 2015 ChinaNetCloud
PERFORMANCE ENGINEERING
• Each second of latency could cost you 10% of your visitors or more.
• Speed is critical for e-commerce and gaming systems.
• The top OaaS providers have entire teams dedicated to making sites as fast and scalable as possible using all of the latest tools, tactics, and techniques.
OaaS - Operations-as-a-Service
Build & Manage Servers - Optimize & Manage Servers - Managed Cloud Servers Copyright © 2015 ChinaNetCloud
DOCUMENTATION• No one ever has time for creating effective documentation.
• They often lack the information to do it well.
• As a result, diagrams, server lists, contact lists, and everything else is often way out of date.
• OaaS vendors have entire teams dedicated to creating and maintaining the documentation needed to run your business.
OaaS - Operations-as-a-Service
Build & Manage Servers - Optimize & Manage Servers - Managed Cloud Servers Copyright © 2015 ChinaNetCloud
HARD TO FIND SKILLED PEOPLE• Finding skilled IT staff can be difficult no matter where you
are in the world.
• Employee turnover can have an even harder impact on your business.
• OaaS providers have specific procedures and training programs designed to simplify hiring.
• These help minimize disruptions caused by employee turnover.
OaaS - Operations-as-a-Service
Build & Manage Servers - Optimize & Manage Servers - Managed Cloud Servers Copyright © 2015 ChinaNetCloud
PROVEN BACKUPS• Good correct backups are critical to long-term system
reliability and data resiliency.
• Creating good backups is not easy to do, and even harder to do correctly.
• With the best standardized tools, configurations, and processes, OaaS providers can ensure frequent and reliable offsite backup and testing of your most crucial data.
OaaS - Operations-as-a-Service
Build & Manage Servers - Optimize & Manage Servers - Managed Cloud Servers Copyright © 2015 ChinaNetCloud
CONSTANT IMPROVEMENT• Internet operations teams generally don’t have the time nor
resources to constantly improve.
• This places them at a disadvantage as technologies and standards progress.
• OaaS vendors constantly train their employees.
• They focus on developing their processes and technology in order to stay on top of any and all problems.
OaaS - Operations-as-a-Service
Build & Manage Servers - Optimize & Manage Servers - Managed Cloud Servers Copyright © 2015 ChinaNetCloud
ARCHITECTURE EXPERTISE & DESIGN
• Internal IT teams rarely have diverse architecture and large-scale system experience.
• It’s a challenge to stay up to date with the latest tools and technologies.
• OaaS providers are always focused on how to build the most efficient systems at the lowest total cost
• This allows internal teams to focus on revenue generating projects.
OaaS - Operations-as-a-Service
Build & Manage Servers - Optimize & Manage Servers - Managed Cloud Servers Copyright © 2015 ChinaNetCloud
LOAD TESTING AND CAPACITY PLANNING
• Traditional IT functions such as load testing and capacity planning are real challenges in the Internet environment.
• Determining bottlenecks, headroom, and future growth is difficult without proper tools, processes, and training.
• OaaS companies such as ChinaNetCloud have a full capacity planning process based on load testing, monitoring, and scale analysis to determine how large a system can get.
OaaS - Operations-as-a-Service
Build & Manage Servers - Optimize & Manage Servers - Managed Cloud Servers Copyright © 2015 ChinaNetCloud
COST SAVINGS• Managing overall cost is a key element of success,
especially for smaller companies.
• Traditional IT teams struggle with finding a balance between an efficient cost structure and utilizing new technologies, systems and practices.
• OaaS teams are always focused on building low-cost systems with good architecture and capacity planning.
• This requires constant re-evaluation of the overall platform, scale, and long-term needs of the system.
OaaS - Operations-as-a-Service
Build & Manage Servers - Optimize & Manage Servers - Managed Cloud Servers Copyright © 2015 ChinaNetCloud
IN CONCLUSIONToday’s Internet systems are big and powerful, literally powering the world as we know it.
Building and managing these systems takes a best-practice combination of engineering, tools, and processes that deliver modern systems with the best balance of Reliability, Performance, Scale, Security, and Cost Savings.
In order to create this balance, a top-notch team skilled in all aspects of server management, architecture, and security is needed.
OaaS - Operations-as-a-Service
Build & Manage Servers - Optimize & Manage Servers - Managed Cloud Servers Copyright © 2015 ChinaNetCloud
OPERATIONS-AS-A-SERVICEThe Top Reasons to Outsource Internet
Operations
For more information and to download our Operations-as-a-Service white paper, please visit:
www.ChinaNetCloud.com
ABOUT CHINANETCLOUDFounded in Shanghai in 2008, ChinaNetCloud is one of the world's largest Internet Managed Services provider.
Our focus is on server operations, especially Reliability, Performance, Scale, Security, and Cost Savings.
www.ChinaNetCloud.com
OaaS - Operations-as-a-Service
Build & Manage Servers - Optimize & Manage Servers - Managed Cloud Servers Copyright © 2015 ChinaNetCloud