To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.

Managing Technology

To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.

Operations Information systemIn India And the Global

Environment

To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.

OIS In today’s Global Environment

Areas of application:-

1. Supply chain management

2. Freight operations

3. Inventory control systems

4. e – governance

5. e – procurement

To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.

• Supply chain management has been the cornerstone to Wal-Mart’s success.

• Emphasizes on visibility of their SCM by sharing information with their suppliers. (real time operations)

Supplier Management: Retail Link Decision support system. It is a bridge between Wal-Mart and its suppliers. It is an address you can visit via Internet to retrieve the

salesdata, inventory data, information on its development.

To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.

Inventory Management: RFID (Radio Frequency Identification)

Automated Data collection based

on an electronics – not a barcode Tag can be imbedded in the

product or stuck on the exterior case or pallet

Reader instead of a barcode scanner

Allows fully automated data collection with the use of portals

Can read many ID tags at a time

To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.

INVENTORY MANAGEMENT of

• Dell chose i2 Technologies for

its SCM system. • i2 serves almost 70% of the

SCM market.• Every 20 sec the S/W aggregates orders, analyzes material

requirements ,compares Dell’s on-hand inventory with its suppliers’ inventory and then creates a supplier bill of material to meet its order needs .

• Instead of forecasting the daily supply needed, Dell receives the exact material every two hours to fulfill actual customer orders.

To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.

OIS in the Indian scenarioCentre for Railway Information Systems (CRIS) CRIS designs, develops, implements and maintains large

information systems for the Indian Railways.

Some of the important projects handled by CRIS:- o The computerisation of the Freight Operation Information System of Indian

Railways. FOIS enables management and control of freight movement, optimisation of asset utilisation, and generation of freight invoices.

o National Train Enquiry System for latest train running timings.o E-Procurement system provides a secure, fair, and transparent method of

procurement of material by the Railways through a web-based interface. o SLAM - Software for Locomotive Asset Management is a software system

under development at CRIS which shall cater for Locomotive Asset Management on Indian Railways.

o The Internet based E-ticketing reservation system

To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.

o Railway crew management in India CMS, is software which provides information regarding railway crew at all times.

o Control Office Application(COA) is a software which provides a solution for the rail traffic Controllers of each Division to manage the trains running over the track.

e – governance

Focuses on :-o The use of Information and communication technologies, and

particularly the Internet, as a tool to achieve better government.o The use of information and communication technologies in all facets

of the operations of the organization of the government.o The continuous optimization of service delivery, constituency

participation and governance by transforming internal and external relationships through technology, the Internet and new media.

To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.

Suppliers

Process Technologies along Supply Chains

Purchasing• Communication• Transportation• EDI• Materials handling• Testing• Storage• Office technology• Information

technology

To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.

Purchasing• Communication• Transportation• EDI• Materials

handling• Testing• Storage• Office

technology• Information

technology

Suppliers

Process Technologies along Supply Chains

To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.

Purchasing• Communication• Transportation• EDI• Materials

handling• Testing• Storage• Office

technology• Information

technology

Suppliers

Process Technologies along Supply ChainsService

Operations• Basic processes• Testing• Materials

handling• Office

technology• Information

technology

To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.

Purchasing• Communication• Transportation• EDI• Materials

handling• Testing• Storage• Office

technology• Information

technology

Service Operations

• Basic processes• Testing• Materials

handling• Office

technology• Information

technology

Suppliers

Process Technologies along Supply Chains

To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.

Purchasing• Communication• Transportation• EDI• Materials

handling• Testing• Storage• Office

technology• Information

technology

Service Operations

• Basic processes• Testing• Materials

handling• Office

technology• Information

technology

Suppliers

Process Technologies along Supply Chains

Manufacturing Operations• Basic processes• CIM (computer-

integrated manufacturing)

• Materials handling• Office technology• Information technology• Materials technology• Testing• Storage

To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.

Manufacturing Operations

• Basic processes• CIM (computer-

integrated manufacturing)

• Materials handling

• Office technology

• Information technology

• Materials technology

• Testing• Storage

Purchasing• Communication• Transportation• EDI• Materials

handling• Testing• Storage• Office

technology• Information

technology

Service Operations

• Basic processes• Testing• Materials

handling• Office

technology• Information

technology

Suppliers

Process Technologies along Supply Chains

To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.

Manufacturing Operations

• Basic processes• CIM (computer-

integrated manufacturing)

• Materials handling

• Office technology

• Information technology

• Materials technology

• Testing• Storage

Purchasing• Communication• Transportation• EDI• Materials

handling• Testing• Storage• Office

technology• Information

technology

Service Operations

• Basic processes• Testing• Materials

handling• Office

technology• Information

technology

Suppliers

Process Technologies along Supply ChainsDistribution

• Communication• Transportation• EDI• Materials handling• Packaging• Storage• Office technology• Information

technology

To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.

Manufacturing Operations

• Basic processes• CIM (computer-

integrated manufacturing)

• Materials handling

• Office technology

• Information technology

• Materials technology

• Testing• Storage

Purchasing• Communication• Transportation• EDI• Materials

handling• Testing• Storage• Office

technology• Information

technology

Service Operations

• Basic processes• Testing• Materials

handling• Office

technology• Information

technology

Distribution• Communication• Transportation• EDI• Materials

handling• Packaging• Storage• Office

technology• Information

technology

Suppliers

Process Technologies along Supply Chains

To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.

Manufacturing Operations

• Basic processes• CIM (computer-

integrated manufacturing)

• Materials handling

• Office technology

• Information technology

• Materials technology

• Testing• Storage

Purchasing• Communication• Transportation• EDI• Materials

handling• Testing• Storage• Office

technology• Information

technology

Service Operations

• Basic processes• Testing• Materials

handling• Office

technology• Information

technology

Distribution• Communication• Transportation• EDI• Materials

handling• Packaging• Storage• Office

technology• Information

technology

SuppliersCustomers

Process Technologies along Supply Chains

Marketing and Sales

• Communication• Media technology• Electronic commerce• Testing• Office technology• Information technology

To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.

Manufacturing Operations

• Basic processes• CIM (computer-

integrated manufacturing)

• Materials handling

• Office technology

• Information technology

• Materials technology

• Testing• Storage

Purchasing• Communication• Transportation• EDI• Materials

handling• Testing• Storage• Office

technology• Information

technology

Service Operations

• Basic processes• Testing• Materials

handling• Office

technology• Information

technology

Distribution• Communication• Transportation• EDI• Materials

handling• Packaging• Storage• Office

technology• Information

technology

Marketing and Sales

• Communication• Media

technology• Electronic

commerce• Testing• Office

technology• Information

technology

Suppliers Customers

Process Technologies along Supply Chains

To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.

. Recent development in Supply chain management software is:

• . 1. Base Rate, Carrier select & match pay (version 2.0) developed by Distribution Sciences Inc. which is useful for computing freight costs, compares transportation mode rates, analyze cost and service effectiveness of carrier.

2. A new software programme developed by Ross systems Inc. called Supply Chain planning which is used for demand forecasting, replenishment & manufacturing tools for accurate planning and scheduling of activities.

3. P&G distributing company and Saber decision Technologies resulted in a software system called Transportation Network optimization for streamlining the bidding and award process.

4. Logitility planning solution was recently introduced to provide a programme capable managing the entire supply chain.

To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.

Technologies for Other Functional Areas

Operations

To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.

Technologies for Other Functional Areas

• Planning and budgeting technology

• Electronic data interchange (EDI)

• Information technology

• Office technology• Electronic

commerce

Accounting

Operations

To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.

Technologies for Other Functional Areas

• Planning and budgeting technology

• Electronic data interchange (EDI)

• Information technology• Office technology• Electronic commerce

Accounting

Operations

To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.

Technologies for Other Functional Areas

• Planning and budgeting technology

• Electronic data interchange (EDI)

• Information technology• Office technology• Electronic commerce

• Product technology• Office technology• Information technology• Process technology• Pilot-plant technology• Computer-aided design (CAD)

Accounting

Engineering

To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.

Technologies for Other Functional Areas

• Planning and budgeting technology

• Electronic data interchange (EDI)

• Information technology• Office technology• Electronic commerce

• Product technology

• Office technology• Information

technology• Process

technology• Pilot-plant

technology• Computer-aided

design (CAD)

Accounting

Engineering

Operations

To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.

Technologies for Other Functional Areas

• Planning and budgeting technology

• Electronic data interchange (EDI)

• Information technology• Office technology• Electronic commerce

• Product technology

• Office technology• Information

technology• Process

technology• Pilot-plant

technology• Computer-aided

design (CAD)

• Planning and budgeting technology

• Office technology• Online databases• Information technology

Accounting

Engineering

Finance

Operations

To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.

Technologies for Other Functional Areas

• Planning and budgeting technology

• Electronic data interchange (EDI)

• Information technology• Office technology• Electronic commerce

• Product technology

• Office technology• Information

technology• Process

technology• Pilot-plant

technology• Computer-aided

design (CAD)

• Planning and budgeting technology

• Office technology• Online databases• Information technology

Accounting

Engineering

Finance

Operations

To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.

Technologies for Other Functional Areas

• Planning and budgeting technology

• Electronic data interchange (EDI)

• Information technology• Office technology• Electronic commerce

• Product technology

• Office technology• Information

technology• Process

technology• Pilot-plant

technology• Computer-aided

design (CAD)

• Planning and budgeting technology

• Office technology• Online databases• Information technology

Accounting

Engineering

Finance

Operations

Human Resources

• Training technology• Office technology• Performance evaluation• Motivational research• Information technology

To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.

Technologies for Other Functional Areas

• Planning and budgeting technology

• Electronic data interchange (EDI)

• Information technology• Office technology• Electronic commerce

• Training technology• Office technology• Performance evaluation• Motivational research• Information technology

• Product technology

• Office technology• Information

technology• Process

technology• Pilot-plant

technology• Computer-aided

design (CAD)

• Planning and budgeting technology

• Office technology• Online databases• Information technology

Accounting

Engineering

Finance

Operations

Human Resources

To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.

Technologies for Other Functional Areas

• Planning and budgeting technology

• Electronic data interchange (EDI)

• Information technology• Office technology• Electronic commerce

• Training technology• Office technology• Performance evaluation• Motivational research• Information technology

• Product technology

• Office technology• Information

technology• Process

technology• Pilot-plant

technology• Computer-aided

design (CAD)

• Planning and budgeting technology

• Office technology• Online databases• Information technology

Accounting

Engineering

Finance

Operations

Human Resources

Management Information

Systems

• Hardware• Databases• Software• Telecommunications

To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.

Technologies for Other Functional Areas

• Hardware• Databases• Software• Telecommunications

• Planning and budgeting technology

• Electronic data interchange (EDI)

• Information technology• Office technology• Electronic commerce

• Training technology• Office technology• Performance evaluation• Motivational research• Information technology

• Product technology

• Office technology• Information

technology• Process

technology• Pilot-plant

technology• Computer-aided

design (CAD)

• Planning and budgeting technology

• Office technology• Online databases• Information technology

Accounting

Engineering

Finance

Operations

Human Resources

Management Information

Systems

To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.

MSS

EIS - Market Research - SPSS

DSS - Budget - SAP

EISLocation - GISNetwork - Feasibility Tool

To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.

OSS

TPS - Supply Chain - SAP / ERP

Network installation - GIS / GPS / NMS

To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.

OSS

PCS - Monitoring - NMS / Putty

Fault - GIS / GPS / /NMS ECS -

Communication - Clarity / mail/ Net Meeting

To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.

Data

Functional - Portal (Gayan Mandir)

Operational - Clarity

Normal - Excel