Operations Management at a Glance

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Operations Management at a Glance

Presented By:Matt Morarity The Steak n Shake Company

Brian StewartThe Steak n Shake Company



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The Steak n Shake Company

Company History• Second Oldest Chain Founded in 1934• Over 415 Units in Operation in 19 States • 13 Divisions Within SNS • President Peter Dunn

Indiana Division• Largest Division• Established Division with 54 Operating Units• Currently 8 District Managers, 54 General Managers, and 250+ Managers• Average Unit has $1.6 Million in Sales, 4 Managers, and and 40-60 Crew Members



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Steak n Shake Business Drivers

Sales

People

Profits



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Sales

Needed for Financial Success of Any Company• Focus on Customer Service

• Internal Audits - Q.S.C.• External Audits - Mystery Shops

• Sales Drivers• LSM Projects - Marketing Responsibilities• Community Involvement & Relationship Building

• Management Empowerment• Run a Business (Make the Right Decisions)• Empowered to Grow Sales



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People

Results Achieved Through Developing Right People

• Proper Training and Development• Extensive Training at Each Level• Classroom and Hands-on Training

• Management Responsible for Feedback• Formalized Feedback, Reviews, and Evaluations

• Treating Individuals Fairly• Proper Placement• Quality of Life• Clear Communication



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Profits

Profits that Make Sense• Major Cost Areas

• Labor Costs• Food Costs

• Secondary Cost Areas• Inventory• Outside Services

• Tools to Achieve Results• Labor Scheduling System• Inventory Control Tracking• Profit and Loss Statements• Financial Plans



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What Skills Are Needed to Succeed in Management at

Steak n Shake?



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Human Resource Skills

• Hiring

• Termination

• Wage Setting

• Evaluations

• Investigation

• EEOC, FMLA, WOTC, Etc.



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Accounting Skills

• Auditing General Ledgers

• Balancing Daily & Monthly Financials

• Checking Postings

• Payrolls

• Reconciliations



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Financial Skills

• Trend Analysis

• Preparation of Financial Budgets

• Annual Projections

• Performance to Plan

• Forecasting Adjustments



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Marketing Skills• Creation of Local Store Marketing Plan

• Identification of Marketing Opportunities

• Analysis of Trade Area

• Building of Public Relations in the Trade Area

• Analysis of ROI of Marketing Endeavors

• Adjusting Business Performance to Marketing Projects



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Entrepreneurial Skills

• Take Complete Ownership of the Business

• Creativity is Essential

• Think Outside the Box

• Adjust Plans to Environment

• Every Market is Different, Operate the Business to Local Demands



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Management Progression

MIT - Manager in Training

Manager

Restaurant Manager

General Manager

District Manager

Division Manager



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Division Manager

• Each Division is Structured into Functional Areas • Operations• Human Resources• Training

• All Functional Areas Drive Operations to Achieve: • Full P&L and Operational Responsibility (up to 40 to 50 Restaurants)• Development of New D.M.’s and G.M.’s• Business Planning and Budget Reviews



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District Manager

• Buy in From G.M. on Unit Goals to Achieve:• Full P&L and Operational Responsibility (Up to 5 to 10 Restaurants)• Development of New D.M.’s and G.M.’s

• Continued Advanced Leadership, Business Presentation Skills



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General Manager

• Full P&L and Operational Responsibility of Single Unit• Development of Managers and Crew Members• Guest Sensitivity and Awareness• Individual Development Programs



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2Months

4-6 Months

9-18 Months

30+Months

Career Development Path

Division Manager

Field Project(Exec. Development Program)

DistrictManager

General Manager

RestaurantManager

Manager Manager-In-

Training

• Placement InSelectedTrainingRestaurant

• TrainingOn-Site and InClassroom

• FormalizedFeedback

• Assignment toShiftManagement

• ContinuedClassroomDevelopment

• FormalizedFeedback

• Assist in P&L andOperationalResponsibility

• Development ofLeadership Skills

• InteractionManagementTraining

• Senior ManagementSponsorshipProgram

• PerformanceAppraisal

• Full P&L andOperationalResponsibility

• Develop TeamMembers

• AdvancedDevelopment ofLeadership,Business &Presentation Skills

• IndividualDevelopmentPrograms

• Full P&L andOperationalResponsibility(5 to 10Restaurants)

• Development ofStaff

• ContinueAdvancedLeadership,Business &Presentation SkillsDevelopment

• Full P&L andOperationalResponsibility(Up to 40 or 50Restaurants)

• PeopleDevelopment

• BusinessPlanning/BudgetReviews

Corporate Assignment

Career Development Path



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What questions might you have?



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Operation Management at a Glance

Presented By:Matt Morarity The Steak n Shake Company

Ryan BrooksThe Steak n Shake Company

Date post:	06-Jan-2016
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Operations Management at a Glance

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