“1Touch Solutions…One Stop shop for all your lead generation requirements” Operations Proposal for The Mortgage Group Ontario Inc. 14 th of December 2009 From Jacqueline Davis One Touch Solutions Inc 23, Frankford Street, Brampton, ON, L6R 0R1. Canada To Ted Evans The Mortgage Group Ontario Inc. Mississauga, ON Canada Our proposition: To make areal andmeasurabledifference to our clients’bottom line! How? By deliveringoutstanding&consistent telesales solutions to help ourclients in achievingincreased market share. About UsAt 1Touch Solutions direct, we specialize in customer acquisition and business process outsourcing services. We offer flexible, efficient and cost effective solutions to organizations across Australia, New Zealand, India, Canada, USA and UK. 23, Frankford Street, 1Touch Solutions Inc Brampton, Ontario, L6R 0R1, Canada E: [email protected]
“1Touch Solutions…One Stop shop for all your lead generation requirements”
Operations Proposal for The Mortgage Group Ontario
Inc.
14th of December 2009
From Jacqueline DavisOne Touch Solutions Inc23, Frankford Street,Brampton, ON, L6R 0R1.Canada
ToTed EvansThe Mortgage Group Ontario Inc.Mississauga, ONCanada
Our proposition:
To make a real and measurable difference to our clients’ bottomline!
How?
By delivering outstanding & consistent telesales solutions to helpour clients in achieving increased market share.
About Us
At 1Touch Solutions direct, we specialize in customer acquisition andbusiness process outsourcing services. We offer flexible, efficient andcost effective solutions to organizations across Australia, New Zealand,India, Canada, USA and UK.23, Frankford Street, 1Touch Solutions Inc
“1Touch Solutions…One Stop shop for all your lead generation requirements”
Our Principles
In today’s business environment, the only constant is change. Ourflexibility helps us and our clients to be on the cutting edge. Workingwith an outsourcing vendor is a paradigm shift for many organizations.We work with our clients to make changes as seamless as possible.Our Anglo Saxon staff ensures that there are no cultural barriers andthis in turn allows us to hit the ground running on the projects that weexecute.
Our business is to provide increased efficiency and the resulting
reduced costs to our clients. We continuously look for ways toreengineer our processes, use technology to automate as much aspossible and hence reduce the rate of human error.
Our Growth
With the above guiding principles strictly adhered to, we have seen anexponential growth, both in our client base as well as our operations.From a new born call center operations in June 2001 with under 5people in Melbourne we now have 730 staff split between our offices inAustralia, Canada and in India.
How does our presence help you?
Having multiple delivery centers in Australia, New Zealand, Canada &Abroad, gives us mirrored interface to tackle competition and providesour clients with high comfort levels because of our local offices andrepresentation.
“1Touch Solutions…One Stop shop for all your lead generation requirements”
• Active role in lead generation and appointment settingother than advertising and marketing
• Running time bound promotions into specific markets
* Capabilities: Experience of Business to Business marketing intothe following verticals; Mortgage, Real Estate, Telecom, ISP, IT,Investment Properties, Utilities, Finance, Business Coaching and thePublishing sector.
Experience of Business to Residential marketing into the followingverticals; ISP, Telecom, Energy, Real Estate, Investment Properties,Publishing, Holiday, Mortgages, Insurances and the HomeImprovement sector.
…adding value and making a real and measurable difference to yourbottom line!
* Marketing activity: Qualified Lead generation for your MortgageBrokerage Services and also fixing up one on one appointment as andwhen required.
* Calling seats: We could initially start off with 1 Operators,depending on your requirement, a ramp up plan could be finalised at alater stage.
* Productivity:
• Minimum 10 qualified leads per operator per week.
* Service Guarantee: Once KPIs are agreed upon, the same will bedelivered even if it requires us to dial extra at no additional cost to
you.
* Pricing schedule: We charge you on an hourly model and monthlyin advance. The ongoing Monthly costs would be as follows;
1. $12 per hour X 48 hours X 4 weeks = $2304/- excluding GST2. One time set-up = $500/- (for pre-process activity)
“1Touch Solutions…One Stop shop for all your lead generation requirements”
3. 10 Qualified Appointments for your Mortgage Services peroperators per week and can go high as par your demand and
requirements4. Numbers can be increased depending upon the requirements.
* Pre-process activity: Scripting, Technical set up, MIS, Reportingtemplate, Hiring & Training, and Voice Recording set up.
* Account Management: For every campaign that we undertake, adedicated Account Manager is nominated. He would liaise with your
team as per the day to day requirements of your campaign.
* Quality: A quality resource will be allocated to your program, and alllead generation calls would be monitored for maintaining higher thanacceptable standards.
Comparative Cost Benefit Analysis Qualified Lead Generation For MortgageServicesNumber of operators: 1
1. At any given time your organisation’s investment is just for amonth.Better reach and quick market penetration due to effectiveappointment setting and lead generation activity.
“1Touch Solutions…One Stop shop for all your lead generation requirements”
2. Your sales team in-house would be able to better focus on thosemarkets and geographical areas which we don’t cover through
telemarketing.
3. High value database used by us for marketing of your product &services. Database is sourced from RP Data, Impact lists and afew other sources.
4. Countrywide marketing is an absolute possibility at no addedcost, thereby increasing your service base and brand
penetration.
5. Trial offer – you can always try out our services for a month or soand evaluate your ROI. Based on which your company can decideon further employing our services.
Ted, with our vast experience in lead generation for the Mortgage,Finance, Insurance, investment and Real Estate service industry, weare very confident of delivering the desired results as we have morethan 7Years of experience in the same industry. We will also ensure
that we put the best of the breed telemarketers on the program andmake an ever lasting impact on all customers that we speak to.
Contact US:
Best and Warm Regards, Jacqueline DavisManager Business DevelopmentPh: 1-647-724-8755Fax: 1-647-436-7761
One Touch Solutions IncH.O: Level 7 | 84, William Street |Melbourne| Victoria 3000| Australia.
