Operations Strategy and Implementation

Ryan Amberger, Ashley Balchunas, Rose Devine, Jack Herrill

Mission Statement

Waffle Works’ mission is to provide consistent, high quality food and service that give customers a unique

experience where they can customize what, when, and where they eat.

Core Competencies

Waffle Works

Strong Supplier Relationships

High Quality Products

Strong Customer Relationships

Well-trained, Efficient Workforce

Environmental Scanning

Competition

Target Market

Environmental Scanning

College Towns- 18-27 Up and Coming Families- 27-35

% that desires all-day breakfast

46%% more likely to seek

healthy options

50%% that say breakfast

tastes better at a restaurant

53%

1. Freedom 2. Convenience 3. Low Cost

Environmental Scanning

Order Winner & Competitive Priorities

Flexibility & Low Cost

Customization Consistent Quality Low Cost

Process

Operations Strategy

Small Batch Process

High Flexibility

High Customization

Low Automation

Enlarged Resource Capability

Equipment & Inputs

Operations Strategy

Suppliers

Operations Strategy

Low Prices Convenient Location Fast Delivery Speed High Quality

Waffles- V&H Corporation BVBA Fruit- Del Carmen Foods

Toppings- Candy Warehouse Dairy, Poultry- Turkey Hill Farms

Other Drinks- Rosemont Beverage

Quality Strategy

TQM Periodic Testing Quarterly Meetings

Demand

PopulationStudents- 21,942

Radnor Residents- 30,878

3.5%

1871 Customers per Week

Queue Management

National Waffle Day is August 24. It celebrates

the first waffle iron patent in the U.S.

The word ‘waffle’ originated from the Dutch word for ‘wafer’

“A waffle is like a pancake with a syrup trap.” – Mitch Hedberg

“And in the morning, I’m making waffles!”- Donkey (Shrek)

Inventory Management

Inventory Category Frequency of Ordering

Perishable Weekly

Semi Perishable Bi-Weekly

Non-Perishable Monthly

Pricing

Breakeven Price- $2.19 per customer(85% Profit Margin)

Base Waffle Price Price per Topping

$3.50 $0.25

Questions?