Date post: | 01-Nov-2014 |
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Technology |
Upload: | diksha-technologies |
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Key FunctionsTrack an Order across the various systems and gather Real-Time data on its status across the order lifecycle
Challenges▪To track an order across systems it needs configuring/customizations to capture current
status of the order. With dependency on customization, the tracking is not real-time and is a cumbersome process
▪To gather critical data and reports on the order status, a lot of complex software/tools are deployed and as its not an integral part of the BSS/OSS ecosystem, reports management becomes cumbersome.
Core Capability
Operations- Order Monitoring
Order Tracking • Track Real-time Order Statuses cutting across systems• Pinpoint the exact location of an Erred Order• Search for specified orders, order to cash & order to
provisioning• Manage fallouts• Get details for completed and failed orders
Order Throughput • Check the throughput from origin till the end or at each stage of Order Lifecycle
• SLA binding
Operations- Order Monitoring
Key FunctionsManage initiation, reporting of rating processes through a single window interface
Challenges
▪To manage a rating process there is a dependency on the know-how of the rating system and there is a high chance of human errors while initiating, resolving and killing a process owing to technical complexities within a rating system
▪There is a dependency on managing volume and obtaining meaningful data on the performance of rating processes.
▪Audit trails and alarms ensure smooth functioning and compliances
Core Capability
Rating Process Initiation
• Initiate various rating processes• Monitor on-going processes; Generate alarms and create audit
trails
Rating Throughput • Check throughput of each rating process• Automatically Record relevant performance matrices of the
processes• Auto-Generate Reports and Set/define Alarm Trigger conditions
Operations- Rating Monitoring
Operations- Rating Monitoring
Key FunctionsAutomating and Managing billing process initiation, known error resolution and scheduling from a single interface.
Challenges▪ Initiating and scheduling of billing process is a highly complex function and requires
frequent scaling of resources with changes in volume. This makes it challenging to manage resources and handle large volumes
▪Ensuring accurate Billing ‘each time–every time’; Obtaining meaningful data on performance & reducing revenue loss.
Core Capability
One Touch Billing • Schedule & automate initiation of the entire billing process from a single interface
• Easily scalable to accommodate volume surges• Real-time status of bill-run
Invoice Formatter • Quick and easy customisation of bill formats• Ease of maintaining multiple formats according to various
configurable parameters
Operations- Billing Process Monitoring
Operations- Billing Process Monitoring
Key Functions Database Health Check :- Monitoring and reviewing performance & configuration of
Databases Unix/Linux System Health Check :- Monitoring vital stats of the Unix/Linux Systems
and raising alarms/notification if performance parameters reach critical levels
Challenges▪ In a generic environment, real-time alerts and performance monitoring is not possible
and due to lack of this data it become difficult to analyze and initiate preventive measures
▪Absence of historic data limits proactive analysis of the systems
Core Capability Database Health Check • Perform reviews for DB performance & configuration
Unix/Linux Health Check
• Monitor vital stats of the Hardware & OS
Operations- Database & Unix/Linux Health Check
Operations- Database Health Check
Operations- Unix/Linux Health Check
Key Functions Report Generation: Based on a specific business requirement generate custom reports
with deemed data sets Log Analyzer: Extract, Store and Automate analysis of Logs
Challenges▪ In a typical billing environment, there is a dependency on scheduling report generation
procedures
▪Analysis of logs is a tedious and routine task for RCA resulting in a time-loss of highly skilled resources
Core Capability Report
Generation• Generate custom reports in accordance with generic or specific
business needs
Log Analyzer • Automate Log Analysis and extract/store relevant details in the Database
Operations- Report Generation & Log Analyzer
Operations- Report Generation & Log Analyzer