December 2017

Volume 3, Issue 122

Night ‘n Day Foodstores Ltd

“Opportunities don’t

happen. You create them”

- Chris Gosser

CEO

How about this weather!

What a super few weeks weather wise – why is that important, well our sales are very strong and I

am seeing some record weeks from stores around the country. The increases are not new but have

been impressive lately. We are also seeing stronger sales in petrol which always helps shop sales

in the NND@Gull stores with increased foot traffic. I am happy to see this group growth as we have

collectively targeted this and to see it coming through strongly is very pleasing. We need to contin-

ue to focus on key areas such as food to go, coffee and milkbar as these are important areas of

opportunity both for sales and profitability. Keep up the good work and ensure you have the peo-

ple and stock to keep up with this wonderful demand!

Merry Christmas

Merry Christmas to you all, I sincerely hope you have a great Christmas and enjoy time with family

and friends. I know it’s not always easy as store owners to get the time you want over Christmas

but hopefully you can enjoy the time you have. In the office it’s also a challenge as we juggle an

increase in workload amongst shorter weeks and allowance for those on holiday. It’s all part of the

fun of owning a business!

With the end of the year approaching it’s also a good time to say thank you to everyone in the

group. Thank you to Franchisees, Franchisees staff, suppliers, the support team and ultimately our

customers. I am sure a Merry Christmas

New Franchisees

We welcome two new Franchisees this month with Ajay Sharma at Te Ngae (Rotorua) and Harpreet

Singh at Swanson (Auckland). Both took over their businesses 1 December. We wish them well and

happy trading over the holidays.

Customer Theft

Shoplifting costs New Zealand businesses more than $1.2 billion annually. I would strongly suggest

if you have not caught a shoplifter in the last 3 months – you haven’t looked.

3

MARKETING

Date Week 1 Week 2 Week 3 Week 4 Week 5 AVG Tues-

day Sales

Total Tues-

day Sales

Total

November

Sales

Nov 17 8680 12245 12304 12393 NA 11,405 45,622 73657

Nov 16 7399 10748 7734 13498 9235 9,722 48614 70565

Nov 15 3315 5812 5569 8298 NA 5,748 22994 40528

Nov 14 3769 4543 5397 5467 NA 4,794 19176 34113

0

10000

20000

30000

40000

50000

60000

70000

80000

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

Ice Cream Sales

2014 2015 2016 2017

4

MARKETING

Tuesday Deals

As per Tony’s email we will be proceeding with $2 Milkshakes in January.

February = Mystery Month (confidential, refer to Tony’s

email for further details)

March = $2 Pies

April = $2 Sundaes

May = $1 or $2 chips (Criss Cross if we can make it

work)

June = $2 Coffees

July = $2 Big Biscuits (thought still needed around this

but pulls in the bakery into the Tuesday specials with a

longer life product)

August = $2 Lasagne

September = $2 Wedges

October = $2 Iced Chocolates and Coffee’s

November = $1 Ice creams

December = $2 Pies

ROAD TRIP, Snack Stop – social media campaign

Because we won’t be actively promoting Tuesday deals

during this time it leaves us with a bit of a window. We

will educate our customers that they can get all their

road trip supplies at their local Night ‘n Day. The promo-

tional content is supported by a visual image of a back

seat of a car full of 3 young trendy millennials holding

champion Night ‘n Day products. Similar to what 7-

eleven did a couple years back below…except better

because it’s ours. This will run from the 20th December

2017 – 15th January 2018. Peak road trip season.

5

MARKETING

Our call to action phase is now live. You should have received your FREE water from Frucor by now

including all advertising materials. To ensure the success of this promotion it requires longevity.

That’s why we have arranged special pricing to purchase more 500mL NZ Natural Still Water from

Frucor at a heavily discounted price.

They will give us a 40% discount on the product and on top of this you recieve your normal 9.5%

rebate (off invoiced cost) Below is the current pricing on the top line. (with 4% DEA discount) and the

proposed second line (with 40% discount). Refer to the case prices in purple as these are after dis-

count.

When you are close to running out of your free stock allocation you must order more which will be

provided to you at the discounted price above. I will let you know when this deal expires when they

get back to me.

IMPORTANT

The free stock you received from Frucor is not to be sold individually or outside the terms of this pro-

motion. When we run our reports and find more units were sold rather than a gift with purchase,

your store will be charged. I understand some customers may just grab a bottle and only wish to

purchase that and not the 2 x FRESH! products. However, just be aware that you will be charged for

them. I will leave it in your hands regarding how and when you tell customers at your store.

Product Case Unit NnD

DEA % Case Unit RRP GST GP% GP $

NZ Natural 500ml - Existing $28.94

$1.61 4%

$27.78

$1.54

$ 2.80

$2.43

36.6%

$0.89

NZ Natural 500ml - Proposed $28.94

$1.61 40%

$17.36

$0.96

$ 2.80

$2.43

60.4%

$1.47

6

MARKETING

V Partnership—NOW LIVE

Prize: 10 x Xbox bundles

Prize Inclusions: 500GB Xbox One S console and controller, hard copy Fifa 18 and Forza Horizon 3

games, and Hot Wheel download code

Mechanic: Buy any 2 V products and go in the draw to win.

Promo Dates: 27 November to 21 January (8 weeks)

Entry Mechanic: Upon purchasing any two V Energy drink products the customer will then be told to

write their contact details including name, email and contact number on the back of the receipt.

Then place it in the entry box which will be attached to the floor display.

7

FROZONE

Vege/fruit labels - Waiting on more stores to order labels!

We have now sourced flexible and upmarket signage and a display theme for our fruit/vege area.

Here is a picture of what Murray did at his Octagon store some months ago and it looks great. You

can order the black chalk stickers and backing cards from bronson@nightnday.co.nz. When you

do this you will need to let him know how many you require and list the names of all the fruit and

vege products you retail for the cards to be printed.

Baskets and pegs can be purchased from Kmart. And although you cannot see it in the image, in-

side each basket is imitation grass used as a lining to uplift it even further. You can get these from

Bunnings. Order via the links provided below.

You will then need to purchase special chalk pens so you can easily write, erase and change prices

on the black chalk labels whenever you see fit without having to replace them . These can also be

found at Kmart.

http://www.kmart.co.nz/product/3-rectangle-baskets/1124393

http://www.kmart.co.nz/product/60-pack-wooden-pegs/1522342

http://www.kmart.co.nz/product/4-pack-liquid-chalk-markers/963139

https://www.bunnings.co.nz/coolaroo-artificial-lawn-grass-1830mm-green_p00251916

8

PROCUREMENT

A reminder of our responsibilities regarding Coke and Frucor carton floor displays. Each promo-

tional period there is to be one Coke and one Frucor carton display in store, as advised by SISC

each period. The Frucor juice stand is in addition to their carton floor display.

Suppliers also have the option through the promotional program to opt for a ‘Main Front Display’

which is a carton display in a prominent location, ideally towards the front of the store.

P13 & P1 Frucor has their V -350ml bottle X-Box giveaway featuring as a Main Front Display, Pepsi

600ml is their carton floor display, Coke’s carton floor display is Coke 1.5L range.

Any operational or IT queries are via your field manager. The troubleshooting manual should be

able to assist the majority of issues in the first instance, your field manager is your next level of sup-

port.

If advanced IT assistance is required that would normally be conducted by external sources eg ECL,

CCL or Triquestra – this is chargeable to stores at their standard charge out rates

If Wesley is required to assist – this will also be chargeable to sites at $110.00 +gst per hour, Mon-

day – Friday 8am – 5pm (dependent on availability), $145.00 + gst per hour outside office hours.

Minimum 15 mins charge.

Any urgent queries – ie site down and unable to trade are to be directed to your field manager in

the first instance, and in the event you cannot access them, contact another field manager. This is

the process during and outside office hours.

If you are unable to contact your field manager, they may be on another call or temporarily out of

zone when travelling, leave a message, or text message the urgency to ensure their attention.

Urgent notification is required for security breaches, unable to trades etc either by phone call or text

to your field manager.

Denise Boyce – NI sites 027 224 4625

Lyn Hill – Timaru – Nelson 021 409 587

Colin Robson – Dunedin/South/Central 021 942 255

Any additional products added into system are to be emailed to Support@nightnday.co.nz as per

the procedure.

OPERATIONS

9

OPERATIONS

It's great to see so many stores progressing well with their Bracken training and encouraging to

see many staff and Franchisees starting to work through the latest modules. Great work!

Continue the training journey………

When a new staff member starts, please ensure you give them the correct training code which

has the most up-to-date information. This code is: 50921B.

For those staff members who have completed their initial training (Induction and Product Lines), for

further development, they should progress to the Advanced Training pathway. They will need to

login to their online Bracken and under their account settings, add the code below and

push 'save'. Approval for access to these modules once the request has been sent, will be deter-

mined according to criteria set at SISC.

The code for these advanced training modules is: 203358.

A reminder that Food Production training modules are now available. These are designed specifi-

cally for staff who are involved in the production of food. Again, access to this pathway is deter-

mined by criteria set at SISC.

The code for these food production modules is: D0D541.

These are the Advanced Franchisee modules now available. Should you not see them when you

login, please use the code: C7AA2F. Again, access to this pathway is determined by criteria set at

SISC.

For any help relating to Bracken Online Training, please contact sisc.ops@nightnday.co.nz

10

OPERATIONS

Christmas lines you should have extra on Christmas days-:

Cranberry and Mint Sauce

Oven Bags

Vanilla Essence

Unfilled Sponges

Xmas Cake & Puddings

Xmas Wrap

Fruit Mince

Sello tape

Cream

Reduced Cream

Icing Sugar

Dips

Pavlova

Fresh Flowers

Sour Cream

Maggi Onion Soup

Christmas Security

This is a reminder to make sure your till gets emptied regularly and any cash remaining in the till is

kept to a minimum. It is also an important time to make sure your security systems are working

correctly and the office secured at all times. Please ensure cigarettes and tobacco kept to a mini-

mum as required on the shop floor at all time. It is a right time to make sure all the staff have com-

pleted the security module of Bracken regarding the process in event of robberies.

Review the extra change required over the holiday period. It is important to have pre arrangements

for banking or a security firm to pick up cash takings frequently as there will be a lot of cash onsite

creating an unnecessary security risk to your site and your staff. Please find the attached details for

ArmourGuard for booking cash pick up services

11

OPERATIONS

12

FINANCE

The Support Centre is shut on statutory holidays closed 25th & 26

th December, and 1

nd and 2

nd Janu-

ary

To ensure we meet all your requirements over this period within tighter time frames and with some

staff away on holidays, please note the following:

1. Wages will be processed and finalised on the Friday of each pay cycle. The transfer to staff will

be made as per usual. All direct debits from your accounts will be processed on the Friday of the

pay week to ensure the option of Direct Debit can still be made. Please note this is one working day

earlier than usual. So that these can be processed in adequate time, please ensure rosters are

sent by close of business on the Thursday for the weeks ending the 24th December and 31

st Janu-

ary. This will involve estimating the Thursday night, Friday, Saturday and Sunday shifts. Any chang-

es to these shifts can be corrected in the next pay cycle and should be communicated via email

with the next roster you send in. Wages will return to normal for the week ending 7th January and

processed on the 8th of January.

2. GST for the period ended 30 November 2016 is due on 15 January 2017. We plan to have most of

these out before the New Year, but will be no later than 5th January. If you do not want these

emailed to your normal email address for GST, please let me know as soon as possible.

3. The week ending 24th December will be processed as per usual with the payment being debited

on Wednesday 27th December. Weeklys will then be put on hold for two weeks during the reduced

working weeks being the week ending 31st December and week ending 7

th January. Processing will

be completed as per normal on the week ending 14th January with the full three weeks being debit-

ed on the 16th January.

Cut off dates/ changes for Christmas

1. Turnover reports are due by Tuesday evening over the Christmas / New Year period.

2. Please courier information where possible. Our postie is having a holiday, so we will have limited

deliveries of mail between 21st December and 11th January. We will courier from the Support Centre

as well.

3. Packaging orders need to be in by the 13th December for all orders up to the 11th Janu-

ary . Most of you have had shop visits / still having them this month, so I assume there is only a

small amount still required. If this date is going to be a problem please advise immediately.

4. All monthly information and creditors should be at SISC by the 9th January (this will require courier

by the 4th January). Please ensure you get December information in as early as possible in the New

Year. We will have a back log of information to catch up on anyway, so would appreciate these as

early as possible next month. Please ensure you are sending mail regularly through the rest of

December and January.

IN THE NEWS

Wedding Bells

Our very own Jess Campbell officially tied the knot to her new husband Richard in a beautiful

ceremony in Central Otago. We wish Mr & Mrs Mckinlay all the happiness in the world.

14

IN THE NEWS

Congrats VJ and his wife of Stoke Night ’n Day in Nelson on the new arrival of their baby boy, George.

Karen from Omahu in Hastings ran the New York Half Marathon

She had this to say. First marathon - a year ago I would of been lucky to walk a km - took a couple of my

grandkids on a 6km walk for cancer, had a few adult beverages after that and the ny marathon came on tv -

and good ole me said “I can do that” - so a year later I did!

Truly an amazing experience, not only was I chosen as a delegate for the opening ceremony but I had a grin

on my face the whole way round when running - despite the fact I felt like I was 120 on Monday morning, I

am fine and have a beautiful medal to show off!!

Here’s what my medal looks like hanging on the wall of fame above my name ...

15

APPAREL

16

Night ‘n Day Foodstores

Support Centre

268 Stuart street

PO Box 5769

Dunedin, New Zealand

9016