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Mercury Confidential & Proprietary 2
The Cost of Failure is High
Lost $19M in revenue and $23M in profits on a $9M SAP implementation due to functional and reliability issues
Lost revenue when a faulty application booked $25 San Francisco-Paris round trip fares
Lost $3-5M in revenue and 26% in cap value when systems went down for 22 hours
Mercury Confidential & Proprietary 3
Addressing Delivery Issues is a Strategic Imperative
Automate manual tasks to reduce costs
Gain control and visibility via information, not data
Measure the impact of change to reduce risk
Mercury Confidential & Proprietary 4
Successful Delivery Depends On:
GONO-GO
Test Strategyand Plan
Define Use Cases
Functional /Regression
Testing
TestRequirements
BusinessRequirements
Defects Issues
MANAGE REQUIREMENTS OPTIMIZE QUALITY OPTIMIZE PERFORMANCE
PerformanceTesting
CapacityPlanning
DESIGN AND DEVELOP
Diagnostics(J2EE, .Net, SAP
Siebel, Oracle)
TuningTest Creation
and Maintenance
An Effective Delivery Process
Mercury Confidential & Proprietary 5
Successful Delivery Depends On:
PerformanceEngineers
App Support Engineers
SystemArchitects
IT Management
QA Engineers
Tester
GONO-GO
ProjectMangers QA
Engineers
Tester
LOB Business Analyst
Ops
Developers
An Aligned Team
Mercury Confidential & Proprietary 6
Best-of-breed Capability Delivered GloballySuccessful Delivery Depends On:
CUSTOMER’S CENTRALIZED TESTING ENVIRONMENTCUSTOMER’S CENTRALIZED TESTING ENVIRONMENT
Web Server
Application A
Application C
Application B
View projects from different locations
Simultaneous browser-based testing of one
or more projects
Simultaneous browser-based testing of one
or more projectsReceive test data
and analyze resultsReceive test data
and analyze results
A
USAUSA
AsiaAsia
EuropeEurope
B
PooledTesting
Resources
C
Mercury Confidential & Proprietary 7
Mercury Momentum
$0
$ R
eve
nu
e in
Mil
lio
ns
• Top 5 fastest growing
• S&P 500
• NASDAQ 100
• $506.5m 2003 Revenue
• $1.1B in cash as of Q3 2004
• $347M Deferred Revenueas of Q3 2004
Superb Financial Performance
Global BTO Leader
• Gartner’s only “Strong Positive” rating (twice)
• 86% of Fortune 100
• 56% Market Share in core markets
• SSPA Hall of Fame
$40
1995
$55
1996
$77
1997
$121
1998
$188
1999
$700
2004
$106–116*
$666–676*
2003
$507
$121
2002
$400
$67
$361
2001
$15
$307
2000
$42
* Projection
Change in Deferred Revenue
Revenue
Mercury Confidential & Proprietary 8
Mercury and Oracle Partnership
• Mercury is a Certified Advantage Partner
• Mercury is the standard across Oracle• Applications Engineering
• Server Technology
• Oracle Consulting
• Support and Oracle.com
• Oracle co-develop and promote Starter Test Kits, available on Oracle Metalink “http://metalink.oracle.com”
• Two endorsement letters from Oracle
WinRunnerQuickTest ProfessionalLoadRunner
Mercury Confidential & Proprietary 9
Extensive Use of Mercury Across Oracle
ApplicationEngineering
Ron Wohl
ServerTechnology
Chuck Rozwat
OracleConsultingKeith Block
Support and Oracle.com Mike Rocha
• 800 engineers use WinRunner 100,000+ scripts in use
• Test Starter Kit available free via Oracle MetaLink
• Team uses LoadRunner for load testing
• Tuning Kit to be available with the Oracle Application Server 10g
• TBU offers load testing services using LoadRunner
• Software Release Management
• Recommend LoadRunner
• Standardized on WinRunner and LoadRunner
• Runs 5,000 test scripts daily using WinRunner
• Testing services offering from Oracle On Demand
Mercury Confidential & Proprietary 10
Products Tailored to Oracle
WinRunner and Functional Testing
• Oracle Forms• Oracle Java• Oracle Apps 11i certified
LoadRunner• Highly scalable NCA protocol
• Database transaction breakdown for isolating performance issues
Business Availability Center
• Monitor Oracle applications• End-to-end visibility
Change Management• Preconfigured workflow for upgrades and patch management
Mercury Confidential & Proprietary 11
What does this mean?
Our customers will never get a release from PeopleSoft/Oracle they can’t test from Day One.
PeopleSoft/Oracle made available Testing Best Practices in the form of a Test Starter Kit
Technical advantages in Mercury solutions found nowhere else
Mercury is invited in early development of new releases
Mercury Confidential & Proprietary 13
Stage 0
Manual TestingManual Testing
Stage 1
ProjectTestingProjectTesting
Stage 2
ProductUtility
ProductUtility
Stage 3
Service Utility
Service Utility
Stage 4
Quality/ Performance
Authority
Quality/ Performance
Authority
The Path to Optimized Application Delivery
Mercury’s OfferingsMercury’s Offerings
80% of IT Organizations
80% of MercuryCustomers
Project- by-Project
Automation and Processes
14% of MercuryCustomers
Centralized Testing
Infrastructure
5% of MercuryCustomers
Best Practice Processes
Shared Across Projects and
Teams
~1% of MercuryCustomers
Centralized Testing Services
Mercury Confidential & Proprietary 14
Mercury Quality CenterMERCURY QUALITY CENTER™
Dashboard
Managed Service In-house Deployment Combination
DELIVERY OPTIONS
Foundation
Shared Data Repository WorkflowsCentral Administration Open APIs
TestDirectorRequirementsManagement
Test Plan Test LabDefect
Management
Functional Testing
QuickTest Professional WinRunnerBusiness Process Testing
Mercury Confidential & Proprietary 15
Mercury Application Delivery Dashboard
• Track and communicate risk factors that impede delivery success
• Focus management attention on critical project issues
• Determine if project will meet release criteria by tracking KPIs
Surface Delivery Status Across the Enterprise
BACK
Mercury Confidential & Proprietary 16
TestDirector for Quality Center
• Manage the entire quality process with built-in traceability
• Anytime/anywhere access via web browser
• Over 30 third-party vendor integrations with published APIs
The Enterprise Platform for Quality
BACK
Mercury Confidential & Proprietary 17
QuickTest Professional
• Identify unexpectedapplication behavior automatically
• Create reusable building blocks for Business Process Testing
• The most comprehensive enterprise environment coverage (30+)
Market Leading Solution for Functional Testing
BACK
Mercury Confidential & Proprietary 18
Business Process Testing
• Uses only screen flows and data to create tests
• Significantly reduces automated test maintenance
• Designed specifically for business analysts
Script-Free Functional Testing
BACK
Mercury Confidential & Proprietary 19
Mercury Performance CenterMERCURY PERFORMANCE CENTER™
Dashboard
Managed Service In-house Deployment Combination
DELIVERY OPTIONS
Foundation
Monitors ProtocolsVirtual Users
Capacity PlanningLoadRunnerDiagnostics
(J2EE, .Net, SAP, Siebel, Oracle)
Tuning
Global Management
Multiple-project Management • Resource Management
Mercury Confidential & Proprietary 20
Mercury LoadRunner
• Ensure systems scale to meet peak usage
• Quickly pinpoint the source of performance problems
• Optimize your hardware environment to meet your business needs
Market Leading Solution for Performance Testing
BACK
Mercury Confidential & Proprietary 21
Automated Load Testing
• Replaces real users with thousands of virtual users
• Generates consistent, measurable, and repeatable load; managed from a single point of control
• Efficiently isolates performance bottlenecks across all tiers/layers with automated reporting and analyses
Web Server App. Server DatabaseInternet/WAN
LoadRunnerVirtual Users
LoadRunnerController
PERFORMANCE MONITORS
Mercury Confidential & Proprietary 22
Web Server App. Server DatabaseInternet/WAN
LoadRunnerVirtual Users
LoadRunnerController
Widest Application Support
PROTOCOLS
PERFORMANCE MONITORS
• Windows• Unix• Linux
OPERATING SYSTEMS NETWORK
• SNMP• WAN
Emulation
WEB SERVERS
• MS IIS• iPlanet• Apache
APP SERVERS
• BEA WebLogic• IBM WebSphere• ATG Dynamo• iPlanet App
Server
JAVA
• EJB• JDBC• JSP• Sitraka
JMonitor
Databases
• Oracle• MSSQL
Server• DB2
ERP/CRM
• SAP• Oracle• Siebel• PeopleSoft
WEB
• HTTP(S)• XML• Citrix ICA• SOAP• WAP
MIDDLEWARE
• EJBs• CORBA• COM• RMI• MQSeries
DATABASES
• Oracle• MS SQLServer• DB2• ODBC
LEGACY
• 3270• 5250• VT100
Mercury Confidential & Proprietary 23
Mercury Diagnostics
• Pinpoints application bottlenecks down to a method, SQL statement or application object
• Reduces time to resolution for application issues
• Integrated with Mercury LoadRunner—combines end user response time with diagnostics
Pinpoint Application Bottlenecks
BACK
Mercury Confidential & Proprietary 24
Mercury Tuning
• Isolates and resolves performance bottlenecks
• Establishes optimized configuration settings for production
• Creates a goal-oriented tuning methodology
Optimize System Infrastructure
BACK
Mercury Confidential & Proprietary 25
Mercury Capacity Planning
• Compares multiple deployment scenarios for cost, utilization and performance metrics
• Identifies “scalability” of scenarios before hitting SLA or utilization issues
• Enables what-if analysis of multiple deployment scenarios to find optimal solution
Powered by HyPerformix
BACK
Mercury Confidential & Proprietary 26
AXA FinancialPremier U.S. Financial Services Organization
“Mercury solutionshelp us identify and optimize the underlying IT processes that drive our business goals. We’ve saved 400% in application delivery and support costs.”
Mercury Confidential & Proprietary 27
La Quinta
“We now enjoy much higher credibility within La Quinta in general. Mercury Quality Center has been at the core of that whole turnaround for the IS organization.”
Leading U.S. Operator of Limited Service Hotels
Mercury Confidential & Proprietary 28
Cingular Wireless
“Mercury Business Availability Center helped us gain credibility with our business partners, reduce Mean Time To Repair (MTTR) by 40% and reduce headcount.”
Application Management
Mercury Confidential & Proprietary 29
JP Morgan Chase
“There is no doubt in my mind that leveraging Mercury solutions globally at JP Morgan Chase or any other major firm is guaranteeing your success in the future.”
Global Financial Services Organization
Mercury Confidential & Proprietary 30
Delivery Flexibility
Managed Service
Deployment
In-House Deployment
(Assisted by Mercury)
MercuryInfrastructure
Mercury People and Processes
YourInfrastructure
Your People and
Processes
• Fastest time to value
• Lowest TCO
• Greater self-sufficiency
• Complex integration work
Transition Service
Mercury Confidential & Proprietary 31
• 400% improvement in application performance with no additional infrastructure
• 3x improvement in service levels
• 60% reduction in IT projects delivered over budgetMercury Customer Results
The Mercury Difference
Most scalable model, from departmental use to centers of excellence
First end-to-end offering for BTO
Broadest environment support based on 15 years of application experience