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8/2/16 1 ì © 2015 All rights reserved. Eric D. Garcia Optimizing Your Digital Presence Featuring Real Case Studies by Real Veterinary Practices Several Ideas You don’t have to do it all right away Pick one thing You will have notes Take your time Continue to build on your one thing © 2015 All rights reserved. Eric D. Garcia Not Generation Specific Anymore Google ì All generations Social Media ì People aged 55+ are driving the force of social media We Are Always Connected ì 65% of adult mobile phone users sleep with the phone either on or next to their bed Search for Businesses ì Baby boomers turn to Google to search for new businesses Email Communication ì 91% of Internet users are between the ages of 18 and 64 and send email © 2016 All rights reserved. Eric D. Garcia
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Page 1: Optimizing Your Digital Presence€¦ · YP Online Was Never Alive We have an online solutions! The “bundle” trick or “free” online advertising Tricked into spending money

8/2/16

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ì

© 2015 All rights reserved. Eric D. Garcia

Optimizing Your Digital Presence – Featuring Real Case Studies by Real Veterinary Practices

Several Ideas

You don’t have to do it all right away

Pick one thing

You will have notes

Take your time

Continue to build on your one thing

© 2015 All rights reserved. Eric D. Garcia

Not Generation Specific Anymore

Googleì All generations

Social Mediaì People aged 55+ are driv ing the force of social media

We Are Always Connectedì 65% of adult mobile phone users s leep with the phone either on or next to

their bed

Search for Businessesì Baby boomers turn to Google to search for new businesses

Email Communicationì 91% of Internet users are between the ages of 18 and 64 and send email

© 2016 All rights reserved. Eric D. Garcia

Page 2: Optimizing Your Digital Presence€¦ · YP Online Was Never Alive We have an online solutions! The “bundle” trick or “free” online advertising Tricked into spending money

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Attracting New Clients: How Many of You…

Search for businesses online

Utilize Facebook personally

Use the phone book frequently

© 2015 All rights reserved. Eric D. Garcia

Case Study: Yellow Pages

Practice: Gold Coast Animal Hospital

Location: Chicago, IL

Marketing: Print Yellow Pages, Online Yellow Pages, Yelp Premium Listing, Client Referral Incentive Program

© 2015 All rights reserved. Eric D. Garcia

Case Study: Yellow Pages

Problem Presented: $55,632/yr with Yellow Page Solutions ì $1,488/mo for Search Engine Optimization ($17,856/yr)ì $3,148/mo for YP.com banner, 3 Print Listings ($37,776/yr)

New Client Needed to Obtain ROI: 389/yr (w/$145 ACT)

Actual New Clients from Contract: Unknown

Average from Most Practices: 6-10/yr

© 2015 All rights reserved. Eric D. Garcia

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Case Study: Yellow Pages

Solution: Cancel Entire Contract, Focus on Local Print Marketing, Google AdWords, Social Media, Implement SEO Strategies, Develop New Website, Community Involvement, Vetstreet New Client Acquis ition Program, Pet Portals, Targeted Marketing Campaigns…

Logic: 2010 US Census Data & Digital Marketing/Advertis ing Statisticsì 63.8% of population between 20 – 64 years oldì 10.4% between 65 – 85 & over

Case Study Time Period: May 1, 2013 – June 30, 2014

New Client Numbers:ì Steady increase reported Q3 of 2013 and Q1 & Q2 of 2014ì Q4 of 2013 new clients down but not abnormal compared to 3 year historical trendì March was a record month (5 years)ì June was a record month (3 years)

© 2015 All rights reserved. Eric D. Garcia

Determine The Cost of Investment

Simple Break Down Method

Add the total of each contract including web advertisingì Local Contract 1 (The “Big” Book)ì Local Contract 2 (The “Local” Book)ì Web Contract (Premium Listing + SEO)

Add Up Cost of Advertising PER MONTH

x 12 months = TOTAL CONTRACT COST PER YEAR

© 2015 All rights reserved. Eric D. Garcia

Cost of Client Acquisition

Do the math

Total yearly spending from Yellow Pages

Total number of new clients from Yellow Pages

Total Cost per New Client© 2015 All rights reserved. Eric D. Garcia

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Critical to Track Client Referral Sources

You Must Track Where Your New Clients Are Coming From!

© 2015 All rights reserved. Eric D. Garcia

New Client Referral Sources

Internet (Google/Bing/Yahoo/Yelp/Website)

Yellow Pages

Community Ad

Existing Client/Word of Mouth

Community Event

© 2015 All rights reserved. Eric D. Garcia

Actual Contract Review: Yellow Pages ROI – ABC Animal Hospital – Napa, CA

Local Contract 1 (White Pages Listing): $25

Local Contract 2 (Yellow Pages Ad): $484

Cost of Advertising Per Month: $509

x 12 = Total Cost of Advertising: $6,108

© 2015 All rights reserved. Eric D. Garcia

Page 5: Optimizing Your Digital Presence€¦ · YP Online Was Never Alive We have an online solutions! The “bundle” trick or “free” online advertising Tricked into spending money

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Actual Contract Review: Yellow Pages ROI – ABC Animal Hospital – Napa, CA

The Math:

Total Yearly Spending from YP: $6,108

Average Client Transaction: $133.15Number of New Clients to Reach ROI: ~46/yr

Actual Number of New Clients: 4Acquisition Cost per Client:$1,527

© 2015 All rights reserved. Eric D. Garcia

YP Online Was Never Alive

We have an online solutions!

The “bundle” trick or “free” online advertising

Tricked into spending money with their online advertising solutions – don’t be fooled! Read the legal termsì “Hidden” ad management fee is based on up to 35% of your

YP online budget ì On average 80% of the your budget is spent with yp.com

and 20% with outside search engines

© 2015 All rights reserved. Eric D. Garcia

The Study Says…

© 2015 All rights reserved. Eric D. Garcia

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Actual Contract Review: Yellow Pages Online – USA Animal Hospital

YP online advertising $500 per month ($6,000 per year):ì 90% YP.comì 5% Google ì 3% Yahoo ì 2% Bingì 25% in Management Fees ($1,500 per year)

© 2015 All rights reserved. Eric D. Garcia

What is the Leading Search Engine?

© 2016 All rights reserved. Eric D. Garcia

Prepare Your Website:Top 5 Website Optimization Tips

Mobile compatibility

Update your website

Get involved with your reputation

Claim & optimize your online listing

Refresh your content

© 2015 All rights reserved. Eric D. Garcia

Page 7: Optimizing Your Digital Presence€¦ · YP Online Was Never Alive We have an online solutions! The “bundle” trick or “free” online advertising Tricked into spending money

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#1. Mobile Compatibility

© 2015 All rights reserved. Eric D. Garcia

Responsive Website

© 2015 All rights reserved. Eric D. Garcia

#2. Update Your Website

97% of consumers search for a local business online 1

Review Your Contentì Ensure our content is fresh and up-to-date ì Describe your servicesì Provide 3-5 bullet points about the Simply Done Vet Clinic

difference

Most visited pages and most time spentì Our Veterinarians/Team/Staffì About Usì Our Services

1 http://www.google.c o m/b usin ess /pl ace sfo rb usin ess /fr ee -fe at ur es/© 2015 All rights reserved. Eric D. Garcia

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The Art of Storytelling

Storytelling is the conveying of events in words, sound and/or images, often by improvisation or embellishment.

© 2016 All rights reserved. Eric D. Garcia

The Facts & Data…

A recent study in Science magazine adds more support to the idea that stories can help people understand others, determining that literary fiction “uniquely engages the psychological processes needed to gain access to characters’ subjective experiences.” ì Source: http://www.theatlantic.com/health/archive/2014/11/the-psychological-comforts-of-storytelling/381964/

Jennifer Aaker, a professor of marketing at the Stanford Graduate School of Business, says that people remember information when it is weaved into narratives “up to 22 times more than facts alone.”ì Source: http://leanin.org/education/harnessing-the-power-of-stories/

© 2016 All rights reserved. Eric D. Garcia

The 3 Elements of The “Perfect” Narrative

Set the Scene: ì Where were you? ì Who were you with?ì What was the struggle and hope?

What Happened? ì Challenges ? ì What is the outcome?ì Include details!

The Tie Back: ì How does this relate to the owners concern?

© 2016 All rights reserved. Eric D. Garcia

Page 9: Optimizing Your Digital Presence€¦ · YP Online Was Never Alive We have an online solutions! The “bundle” trick or “free” online advertising Tricked into spending money

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Making Recommendations Stick

Routine Blood Test Recommendationsì Can you recall of a case recently where you would have

been able to prevent a sick pet if you established baseline blood test results?

Heartworm & Flea Recommendationsì Can you recall of a recent case of a heartworm positive dog

you treated? How did the owners react? What was the dogs demeanor?

© 2016 All rights reserved. Eric D. Garcia

The Rules of Storytelling

Don’t tell a story with every recommendation

It must be a true story

Go into it with strategyì Always have your tie back

Don’t include personal details ì (i.e. pet name, owner name, etc.)

© 2016 All rights reserved. Eric D. Garcia

People Don’t Trust Brands…They Trust People.

About Us: Top Most Visited Page

The Brand: ì Simply Done Veterinary Clinic is a full service animal hospital. We

offer state of the art care and advanced diagnostics.

The People:ì Dr. Garcia founded Simply Done Veterinary Clinic on the core

belief that by enriching the lives of pets, we enrich the world around us. The staff and veterinarians at our practice take immense pride in this philosophy, bringing this belief to action by implementing compassionate veterinary care.

© 2016 All rights reserved. Eric D. Garcia

Page 10: Optimizing Your Digital Presence€¦ · YP Online Was Never Alive We have an online solutions! The “bundle” trick or “free” online advertising Tricked into spending money

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Our Veterinarians

Our Veterinarians: Top Most Visited Page

General:ì Dr. Garcia was born in Tampa, Florida. He graduated from the

University of Florida in 2000. He has 2 dogs by the name of Elvis and Penny. Dr. Garcia is excited to meet both you and your pet!

Enhanced:ì Dr. Garcia knew from a young age that pets were his passion. The

joy and wonder of a happy pet immediately inspired Eric to pursue a career in veterinary medicine after completing his undergraduat e degree. Now, as the founder of a successful veterinary practice, Dr. Garcia does what he loves each and everyday. Stop by soon, because Dr. Garcia can’t wait to meet you and your pet!

© 2016 All rights reserved. Eric D. Garcia

Enhance Your Website

© 2015 All rights reserved. Eric D. Garcia

#3. Get Involved with Your Reputation

“Veterinarian in Seattle”

© 2015 All rights reserved. Eric D. Garcia

Page 11: Optimizing Your Digital Presence€¦ · YP Online Was Never Alive We have an online solutions! The “bundle” trick or “free” online advertising Tricked into spending money

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#4. Claim Your Online Listings

Googleì https://www.google.com/business/

Bingì https://www.bingplaces.com/

Yahoo/Yelpì https://biz.yelp.com/

© 2015 All rights reserved. Eric D. Garcia

Optimize Your Listings

© 2015 All rights reserved. Eric D. Garcia

Optimize Your Listings

© 2015 All rights reserved. Eric D. Garcia

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Optimize Your Online ListingsBefore Business Listing Optimization

© 2016 All rights reserved. Eric D. Garcia

• Duplicate Pages• Missing Images• Missing Description

After Business Listing Optimization

© 2016 All rights reserved. Eric D. Garcia

• Improved Visualsü Cover Photoü Profile Photoü Content Images

• Detailed Descr iption

Business Listing Optimization

© 2016 All rights reserved. Eric D. Garcia

Page 13: Optimizing Your Digital Presence€¦ · YP Online Was Never Alive We have an online solutions! The “bundle” trick or “free” online advertising Tricked into spending money

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Case Example: ABC Animal Hospital

© 2016 All rights reserved. Eric D. Garcia

Category: Kennel

#5. Optimize the Content on Your Website

Veterinarian, Veterinary Hospital, Veterinary Clinic, Animal Clinic,

Animal Hospital, Local Communities

© 2015 All rights reserved. Eric D. Garcia

Optimize the Content on Your Website

Since its foundation in 1980, Simply Done Tech Veterinary has grown and expanded to offer a comprehensive menu of veter inary services. As hospital members of the American Animal Hospital Association (AAHA), we are dedicated to providing quality medical care for your pet. We meet the AAHA's high standards for veterinary services, and are routinely evaluated by trained consultants.

Simply Done Tech Veterinary provides each patient with the following services:

Page 14: Optimizing Your Digital Presence€¦ · YP Online Was Never Alive We have an online solutions! The “bundle” trick or “free” online advertising Tricked into spending money

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Optimize the Content on Your Website

Veterinarian, Veterinary, Veterinary Hospital, Veterinary Clinic, Animal Clinic, Animal Hospital,

Local Communities

Since our establishment in 1980, Simply Done Tech Veterinary has grown remarkably in both scope and vision. We now offer more veter inary services than ever before in order to give your pet the most comprehensive care possible. As an American Animal Hospital Association (AAHA) accredited animal clinic, we take pride in being Champions for Excellent Care and are dedicated to providing the highest caliber service possible for your pet.

Simply Done Tech Veterinary is proud to provide the following veter inary services at our animal hospital:

We proudly serve the following communities: Aberdeen, Ocean Shores, Westport, Grayland, Montesano, Elma, Cosmopolis, and Grays Harbor communities.

SEO Expectations

SEO takes timeì 2-4 month average

If you have limited visibility online now…ì Now: Google AdWords with Larger Budget & SEOì Later: Reduce Google AdWords Budget

© 2015 All rights reserved. Eric D. Garcia

Google AdWords

Instant

No contract required

You set the budget

You set the target radius

© 2015 All rights reserved. Eric D. Garcia

Page 15: Optimizing Your Digital Presence€¦ · YP Online Was Never Alive We have an online solutions! The “bundle” trick or “free” online advertising Tricked into spending money

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© 2015 All rights reserved. Eric D. Garcia

Google AdWords: Choose Your Target Audience

© 2015 All rights reserved. Eric D. Garcia

What About Your Lost Clients?

© 2016 All rights reserved. Eric D. Garcia

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Numbers of Inactive Clients are Steadily Increasing

© 2016 All rights reserved. Eric D. Garcia

Sample Pet Owner Email

© 2016 All rights reserved. Eric D. Garcia

2014 Pilot Response Rates

© 2016 All rights reserved. Eric D. Garcia

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VetSuccess

© 2016 All rights reserved. Eric D. Garcia

Develop Client Referral Program

© 2016 All rights reserved. Eric D. Garcia

Reward Dragon

Reward Dragon

Will send survey post client visitì Does not integrate yet

Positive testimonials will be shared on your website

Clients can share their endorsement via unique link and friends can grab a savings couponì Tell Your Friends About Us & We’ll Reward Youì Clients given unique URL

Friends save on their first visit and you reward the your client how you’d like – very easy to keep track of!

© 2016 All rights reserved. Eric D. Garcia

Page 18: Optimizing Your Digital Presence€¦ · YP Online Was Never Alive We have an online solutions! The “bundle” trick or “free” online advertising Tricked into spending money

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Develop Client Referral Program

© 2016 All rights reserved. Eric D. Garcia

Reward Dragon

Sample Referral Rewards

How do you reward clients?

Credit toward pet account

Gift card to local pet shop (endorsed by the practice)

Gift card to local business

© 2016 All rights reserved. Eric D. Garcia

THANK YOU!

Resources: www.simplydonet echs olutions.com/sv c16

© 2015 All rights reserved. Eric D. Garcia

Follow me on Facebook: facebook.com/EricGarciaFLCheck me out on Twitter: @EricGarciaFL


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