Option Modem icon SK D6img.orange.sk/orange_sk/binary/en_navod_optionicon.pdf · 13.6...

Business Everywhere

Option ICON USB modem Version 7.2

Business Everywhere | welcome 2

welcome

Congratulations on the purchase of your new device. You are now just a few steps away from experiencing the advantages of Business Everywhere; simplicity of use, predictable costs and value added services.

You will find the following items within your box. Please make sure that you configure and use them only in the order shown in the next few pages.

■ Business Everywhere software CD ■ Option ICON USB modem ■ USB cable

If any of the above items are missing, please return to the supplier you bought your device from and ask for the missing component.

NAVIGATION TIPS

■ Click on the titles shown on the contents page to be taken directly to the section of your choice. Click in the bottom right corner of the page to get back to the contents.

■ Click on URL’s e.g. http://www.orange.sk to be taken via your internet browser directly to this internet page.

■ Use the Bookmarks and Pages tab in Adobe Acrobat Reader to navigate easily through the user guide.

■ Use the orange underlined text in this interactive guide to navigate around the pages and move directly to the section of your choice.

WARNING

Please do NOT insert the device before you install the software as damage may occur to your laptop. Orange assumes no responsibility for any damage or loss caused by insertion of the device before the software has been properly installed, including any malfunction or damage to your laptop or device, dead battery, lost data or required repairs. Be sure to make backup copies of all important data on other media to protect against data loss before commencing the installation process.

http://www.orange.co.uk/business/corporate/network/technology/

Business Everywhere | contents 3

contents

getting started 4system requirements 5insert your SIM card 5install the software 6

user guide 701 launch Business Everywhere 802 your Business Everywhere dashboard 803 applications 904 signal & connections 905 using the network button 1106 how to connect 1107 internet 1208 text messaging 12 08.1 new messages 13 08.2 send a text message 13 08.3 save and edit contacts 14 08.4 synchronisation 15 08.5 text messaging options 1609 internet email 1610 VPN 17 10.1 VPN buttons 17 10.2 configure your VPN settings 17

11 help 1812 settings & reporting 18 12.1 settings 19 12.2 startup preferences 20 12.3 PIN Code 20 12.4 usage 2113 advanced settings 22 13.1 web browser 22 13.2 email client 23 13.3 VPN client 23 13.4 add a device 24 13.5 button rules 24 13.6 HSDPA/3G/EDGE/GPRS access 2614 using your Business Everywhere abroad 2715 troubleshooting 27

frequently asked questions 28FAQs - general questions 29FAQs - general technical questions 31FAQs - text messaging 32

Business Everywhere | getting started 4

getting started


In order to run the device, your laptop will need to meet the following requirements:

■ Operating Systems ■ Microsoft Windows® XP ■ Microsoft Windows® XP Service Pack 1 and 2 ■ Microsoft Windows® 2000 ■ Microsoft Windows® 2000 Service Pack 1, 2, 3 and 4 ■ Microsoft Windows® XP Tablet Edition ■ Microsoft Windows® XP Tablet Edition Service Pack 1 and 2■ Microsoft Internet Explorer Version 5.5 or later■ Pentium II processor or equivalent■ 128 MB RAM internal memory■ Minimum disk space 24 MB (The maximum application size is 105 MB)■ USB 1.1 compatible, USB 2.0 compatible

system requirements

WARNING

Please do NOT connect the device before you install the software as damage may occur to your laptop.

DO NOT connect your device into your laptop until prompted to do so during the install process.

To insert your SIM card:

1 Remove the SIM card from its plastic surround without touching the gold contacts.2 Insert your SIM card into the device as shown below.

insert your SIM card


To install the Business Everywhere software:

1 If you already have existing Business Everywhere software installed on your laptop uninstall it by clicking Start > Programs > Orange Applications > Uninstall. Close down your laptop and restart without any network connections.

2 Insert the Business Everywhere CD into your laptop’s CD drive. If the CD does not automatically start type X:\setup.exe in the Run dialog box, where X is the letter denoting your CD drive.

3 Please read the End User Software Licence Agreement with this product before using the Business Everywhere. If you agree to these Terms and Conditions, please click the box next to “I declare that I have read and understood this license agreement, and I accept its terms”. Then click Next step.

4 Click Install to begin the installation. Allow yourself approximately 15 minutes to configure the Business Everywhere application.

5 A bar will appear at the bottom right-hand corner of your screen showing the progress of the installation. Insert the Option Icon HSDPA/3G/EDGE/GPRS device into your laptop when prompted.

6 If the installation is successful the message “The Business Everywhere software installation was successful” will appear. Click Next step to complete the configuration.

install the software

7 Your Business Everywhere application will now launch for the first time. You may be asked to reboot your laptop.

8 The Business Everywhere software will be installed to Start > Programs > Orange Applications. A shortcut will appear on your desktop and in your system tray.

Business Everywhere | user guide 7

user guide


Insert your device into your laptop. You can now launch the Business Everywhere in two ways:

■ Double-click the Business Everywhere icon on your desktop.■ Select Start > Programs > Orange Applications > Business Everywhere.

The Business Everywhere dashboard will open, with the network name and signal strength appearing after a few moments. You will be able to use text messaging, help and settings & reporting when you are offline. Connect by clicking the internet, internet email or VPN button.

Note: You can set your Business Everywhere to open automatically when you start your laptop using the settings & reporting menu. See 12.2 startup preferences on page 20 for more information.

To close the Business Everywhere application:

1 Click the disconnect button if you have an active connection, and then close down any browser windows that may have opened.

2 Click the X icon in the top right of the Business Everywhere dashboard.

01 launch Business Everywhere

01-0202 your Business Everywhere dashboard

WARNING

DO NOT remove your device from your laptop without first clicking on the relevant system tray icon and safely stopping your device. Failure to follow this advice could damage your laptop.

networks detailsDisplays the network that you are using.

HSDPA/3G/EDGE/GPRS indicatorIndicates that a HSDPA, 3G, EDGE or GPRS connection is avalaible.

details barDisplays the status and type of connection you are currently using, the duration of your connection and the amount of data transferred during the current session.

signal strengthThe more bars showing the stronger the signal.

applications buttonsClick a button to accessthat application. See page 9 for an overview of each application.

disconnect buttonPress to end your current connection.

network buttonClick the network button to switch between HSDPA/3G/EDGE/GPRS and Dial-up. You will only be able to use the network button when in Manual connection mode and disconnected.


03 applications

Your Business Everywhere dashboard gives you access to the following applications. Click on an application button to launch the application.

Open your laptop’s default internet browser. This will take you to your internet homepage, which is preset to www.orange.sk

Send, view and organise text messages, and store a list of important contacts.

Access your internet based email account. You will need to select the account that you wish to use when you open this application for the first time.

Open an offline version of your user guide in AdobeAcrobat Reader.

Customise connection and application settings. Do not launch this application without first consulting your IT administrator or 12 settings & reporting on page 18.

Click the network button for a list of available networks. Note: this button is only available when you are in Manual connection mode and disconnected (see 12.1 settings on page 19 for more information).

Click the disconnect button to close your connection. Please note that this will not close any applications launched during the connection.

Connect to your business network to access VPN based applications. The VPN settings will need to be configured before you can use the VPN button.

03-04

When you launch your Business Everywhere application it will automatically look for a network. When a network is found, the network name and signal strength will be shown.

For example:

Your signal strength is shown by the number of bars visible, with 5 bars being the strongest signal. Dial-up connections do not show signal strength.

If there are no networks available this will be shown as a signal strength X. If in manual mode the last network chosen will be shown.

To see the networks available to you, click the Network button when you are disconnected and in Manual mode. To establish a connection through Dial-up you’ll need to select your preferred network and click the internet, internet email, or VPN button to connect.

04 signal & connections

www.orange.sk


ACCESS TYPE CONNECTION NAME DEFAULT DESCRIPTION

HSDPA/3G/EDGE/GPRS access

Internet

Corporate

Intranet

HSDPA/3G/EDGE/GPRS allow you to keep a constant mobile network connection while only paying for the data that you send and receive. For example, you will only be charged for the amount of data that you download when opening a new web page, and not for the time you spend viewing it.

Dial-up access GSM

In some destinations worldwide Orange may not have roaming agreements with HSDPA/3G/EDGE/GPRS. In some cases it might be possible to use a Dial-up (PSTN) service instead. You will need a cable modem compatible with your laptop. To use Dial-Up you will also need to register for the service. Please contact your Orange Account Manager for further details.

04

Your Business Everywhere application supports two different types of network connections. The table below explains what they are and in which way they can appear in your network connection list:

✓

✓

✓

✓


Your Business Everywhere supports two main connection modes, Automatic and Manual.

In Automatic connection mode your Business Everywhere will automatically search for the most appropriate network. Depending on what is installed or configured, your device will look for your HSDPA/3G/EDGE/GPRS access.

In Manual connection mode, you can choose from a list of available networks.To switch between connection modes, you will first need to change your connection mode in your settings menu. Go to 12.1 settings on page 19 to find out how to change this setting.

Once you are in Manual connection mode, clicking the network button will open a list of all available networks. Click on a network to use it.

05 using the network button

05-0606 how to connect

Click on the internet, internet email or VPN buttons to make a connection and use those applications. You do not need to be connected to use the text messaging, help or settings & reporting applications.

Your connection details will be shown underneath the signal bar. When you are connected you will see the text Connected, the duration of the connection and the volume of data you have transferred at each session. Between brackets you will see which type of connection you are using (for example HSDPA/3G/EDGE/GPRS or HSDPA/3G only).

To close the connection, click the disconnect button. Please note that closing your internet browser, email application or VPN software will not end your connection, and you will continue to be charged for data services until you click the disconnect button.

To conserve your laptop’s battery power you can stop your device from looking for a HSDPA/3G/EDGE/GPRS connection using the settings & reporting button. See 12.1 settings on page 19 for details.


To start an internet connection:

1 Open the Business Everywhere dashboard by double-clicking the icon on your desktop.

2 Click the internet button.3 A connection will be made and your laptop’s default internet browser application,

for example Microsoft Internet Explorer, will launch. You will be taken to the Orange homepage.

4 Click disconnect to stop your connection.

You can change the program that you use to browse the internet by using your settings & reporting menu. Go to 13.1 web browser on page 22 for instructions.

07 internet

07-0808 text messaging

You can use Business Everywhere to send, view and save text messages.

Click the text messaging button and the following screen will appear:

Your Business Everywhere automatically checks for new messages, but you can also check manually.


To check for new messages:

1 Click , any newly received messages will be displayed in your Inbox. You will also be asked if you would like to send any messages you have stored in your Outbox.

2 Highlighting a message will display the text message in the box below.3 To delete a message highlight it in your Inbox and click Delete. 4 You can also reply to, forward and print messages by clicking

the relevant buttons.

To help keep organized you can store messages in separate Archives folders:

1 Click Archives and then add folders and subfolders using . Highlight the folder and click to rename it.

2 To store a message in one of your Archives simply highlight the message in your Inbox then use your mouse to drag it to the folder where you would like to store it.

08.1-08.2

To send a text message:

1 Click , the following screen will appear:

2 If you want to send the message to one of your saved contacts, check Contact and then select the relevant contact and telephone number from the drop-down menus.

3 If you want to send the message to a new number, check Telephone number(s) and then enter the number. To send the message to more than one number insert a semi-colon then space between the numbers, for example ...789; 0905.... You can also add saved contacts to your recipients by clicking Add a contact and selecting the relevant contacts and then clicking OK.

08.1 new messages 08.2 send a text message


08.2-08.3

To save a new contact:

1 Click the text messaging button on your Business Everywhere dashboard.2 Select the Contacts folder and then click . 3 Enter the relevant information about your contact in each of the tabs. Once you

have finished click OK to save the contact.

You can also save a contact from a text message that you have received by right-clicking on the message and selecting Create a new contact.

To edit a saved contact:

1 Click the Contacts tab and then click on the contact that you would like to edit.2 Click Edit and then change the information in the same way as when you first

saved the contact. Click OK to save the changes.

Note: Use to delete a contact.

You can also send a text message directly from your contacts list:

1 Click the Contacts tab and then click on the contact that you would like to send a message to.

2 Click Send and then write and send your message in the usual way.

4 Enter your message in the lower box. A single text message can be up to 160 characters long. A message longer than 160 characters will be sent as separate messages and you will be charged accordingly. You will also be charged separately for each person the message is sent to.

5 Click Send. The message will be stored in the Outbox folder whilst it is being sent.6 Once the message has been sent it will be saved in the Sent Items folder.

Note: If you click Save instead of Send the message will be stored in the Outbox, from where it can be edited and sent at a later date.

08.3 save and edit contacts


You can synchronize contacts saved on your PC with contacts saved on your SIM card:

From the dashboard click on . Then select . Choose to copy contacts from your Mobile (SIM card) to your PC or from your PC to your Mobile.

If you chose Mobile to PC the following screen will appear:

Each line corresponds to a telephone number to synchronize.

The first column is the name of the contact from the SIM card memory you wish to copy from. A suffix will be added depending upon the type of number you have stored – for example / W will be added for work contacts.

The second column shows either the name and number of a contact if it is already saved in the PC memory, or Creating: if the contact does not yet exist in the PC memory.

The fourth column shows whether you will be adding a new contact, or modifying or deleting an existing one. Check each contact’s box in the fifth column if you would like to go ahead with the synchronisation.

If you chose PC to Mobile the following screen will appear:

Each line corresponds to a telephone number to synchronize.

The first column shows the contact as it appears in the PC memory.The second column shows the contact as it appears in your SIM card memory.The third column shows whether you will be adding, modifying or deleting the contact. Check the box next to each contract and click OK to synchronize.

Note: You can change the address book that your Business Everywhere uses in your text messaging Options menu.

08.4 synchronisation

08.4


08.5-09

Your internet email button will to take you to a list of popular email providers. Click the applicable link.

You can then choose to download a cookie, which will remind your laptop of your internet email settings, and redirect you to your email account each time you click the internet email button.

Alternatively, you can select an email application pre-installed on your laptop to open when you click on the internet email button. The email clients supported are Internet Mail & News 3, Outlook Express 4, 5, 5.5 & 6, Outlook 2000, 2002 & 2003, Netscape Mail 3 & 4, and Eudora Light 3. Lotus Notes is not supported.

It is possible to switch between an email provider and your pre-installed email program. For more information see 13.2 email client on page 23.

Clicking the will open your text messaging Options menu. The Options menu is split into three tabs:

■ Contacts Management This tab allows you to choose the Address book of your PC, for example Outlook

Express, which is used by Business Everywhere. You can also choose whether to view contacts from your SIM card memory or device memory. These contacts can then be saved to your PC using the final option in this tab.

■ Text Message Management Choose to read messages from your SIM card memory, device memory or both.

You can then delete these messages from your SIM card or device once they have been downloaded to your text messaging application. The Text Message Management tab also contains options for sending messages; check the box to automatically delete messages from memory after retrieving or to save copies of sent messages in memory.

■ Information This tab displays information on the SIM card and device that you are using with

your Business Everywhere, including available space for new text messages and network strength.

09 internet email08.5 text messaging options


10-10.1-10.210 VPN

When you click the VPN button for the first time you will be taken to a web page explaining your connection options to your business network. Your IT administrator should be able to help you with this.

10.1 VPN buttons

Once configured, the VPN button will connect you to your business network so you will always have access to the files, emails and intranet that you need to keep working efficiently whilst away from your desk.

Note: The VPN button can work in conjunction with VPN (Virtual Private Network) software already installed on your laptop. You will need to ask your IT administrator to install and configure your VPN software before you can use your Business Everywhere to access your business network.

Before you can access your business network you will need to configure your VPN settings. Contact your IT administrator, who will work through the instructions in 10.2 configure your VPN settings on page 17.

To access your business network (once configured):

1 Ask your IT administrator to configure your VPN settings as described in 10.2 configure your VPN settings on page 17.

2 Click the VPN application button.

If you want to use a VPN client to connect to your business network:

1 Click settings & reporting > Advanced settings > VPN Client.2 Click Browse to find the VPN client that you would like to use. You may also need

to enter your proxy settings.

■ LAN in the proxy type indicates that the Windows proxy must be used. ■ None in the proxy type indicates that no proxy is used for the connection ■ Other in the proxy type indicates the specified address and port settings that

are used whilst connecting. The Windows proxy settings are restored after disconnection.

If you want to use Business LAN to connect to your business network:

1 Click settings & reporting > Advanced settings > Add/Remove a connection.2 Click Add a connection, and select Corporate or Intranet from the list. Click OK.3 Click Advanced settings > HSDPA/3G/EDGE/GPRS access, and select

HSDPA/3G/EDGE/GPRS Corporate or Intranet (as previously added in 2).4 Enter the name of your corporate APN (case sensitive) and your username and

password if required. You may also need to enter your proxy settings (as before).5 Click Button rules, then VPN button and check the Use this order instead of

global search order box. Select Add, then choose HSDPA/3G/EDGE/GPRS Corporate or Intranet and click OK.

It is also possible to configure GSM connections to your business network using a Remote Access Server (RAS).

10.2 configure your VPN settings


11-12

Your settings & reporting button will allow you to customise network, connection and functional settings, which will affect the way that your Business Everywhere works.

Clicking your settings & reporting button will open the following screen:The left hand side of your settings menu contains the following options:

Settings (see 12.1 settings on page 19).Startup preferences (see 12.2 startup preferences on page 20).PIN code (see 12.3 PIN code on page 20).Advanced settings (see 13 advanced settings on page 22).Usage (see 12.4 usage on page 21).

12 settings & reporting11 help

Clicking on the help button opens up the user guide in Adobe Acrobat Reader. You can also access the user guide by going to Start > Programs > Orange Applications > Business Everywhere Userguide.


12.112.1 settings

The Settings option within your settings & reporting menu allows you to set your general preferences for your Business Everywhere application.

You can choose to switch between manual and automatic connection modes, using the Select network preference rule drop-down menu.

Note: This option is only available when you are not connected.

By default your Business Everywhere application is set to Automatic connection mode, meaning it will search and use the most suitable connection automatically.

Selecting Manual connection mode will enable you to click the network button in the main dashboard window to select from a list of networks. Go to 05 using the network button on page 11 for more details on Manual connection mode.

Sections of this screen allow you to choose the device that you are using. Devices can be added or removed using advanced settings.

If you are in an area of variable HSDPA/3G coverage (or moving in and out of HSDPA/3G coverage whilst travelling) your Business Everywhere’s performance can be reduced whilst your working session moves between HSDPA/3G and EDGE/GPRS.

In this situation you can choose to use HSDPA/3G only or EDGE/GPRS only to eliminate time taken to move between HSDPA/3G and EDGE/GPRS. This will improve the performance and/or allow you to select the faster HSDPA/3G only option.

Note: On trains it can be useful to select EDGE/GPRS only to minimise session interuptions.

Use the Connection via HSDPA/3G/EDGE/GPRS drop down menu to choose from:

■ HSDPA/3G/EDGE/GPRS Your device will continue to switch between HSDPA/3G and EDGE/GPRS.■ HSDPA/3G Your device will only work when HSDPA/3G is available.

When you move out of a HSDPA/3G area you will lose your connection.■ EDGE/GPRS Your device will only work when EDGE/GPRS is available. It will not try to hand

over to HSDPA/3G, even if it is available.

The box next to Switch off radio when closing application will conserve your battery power by stopping your device from searching for a network when the application is closed.

The Change operator button will allow you to switch between network operators when Roaming abroad.

Standby and Hibernation mode management provides controls to try to maintain a connection, close a connection or prevent standby and hibernation to maintain a connection.


12.2-12.312.2 startup preferences

Use Startup preferences to set Business Everywhere to start automatically when you switch your laptop on.

Another option on this screen allows you to minimise the dashboard when you are using Business Everywhere.

You can also set a password to prevent unauthorized use of your Business Everywhere application:

1 Click settings & reporting > Startup preferences > Protect.2 Enter a password for the settings. Confirm the password and click OK.3 Click OK to exit the settings application. Doing this will save all your changes.4 You will be asked to enter a password the next time that you open your

Business Everywhere application. Enter the password and click OK.5 To cancel the password request repeat step 1 and delete the two passwords

from the boxes. Click OK and then click OK to exit settings and save your changes.

To protect your device against unauthorized use, your device has an optional SIM card PIN security feature. Once it is set up, you will be asked for your SIM card PIN each time that you open your Business Everywhere application with your device connected.

To activate the SIM card PIN security feature:

1 Open your Business Everywhere application and then click the settings & reporting button.

2 Select PIN Code from the left-hand menu and select the PIN management button.3 Click Activate PIN. Enter your PIN code, which is preset to 0000 if you have not

yet activated it, in the two boxes and then click OK.4 Click OK to exit the settings & reporting menu. This will save your settings.

It is recommended that you increase security by changing your SIM card PIN to a number that only you know:

1 Open your Business Everywhere application and then click the settings & reporting button.

2 Select PIN Code then click the PIN management button.3 Enter your existing PIN code in the first white box. Enter a new PIN code next to

“Enter new PIN” and confirm it in the box below.4 Click OK to exit the settings menu. This will save your settings.

12.3 PIN Code


WARNING

If you enter an incorrect SIM card PIN code three times in a row, your SIM card will block. You will need a PUK (personal unblocking key) to unblock your SIM card.

Call Customer Line 905: 0905 905 905, 905.

Do not attempt to guess the PUK code. If you enter your PUK code incorrectly 10 times in a row, you will permanently block your SIM card and you may have to return your SIM card to Orange.

12.3-12.412.4 usage

The Usage tab allows you to keep track of information regarding your recent HSDPA/3G/EDGE/GPRS and Dial-up connections. You can also reset counters for these connections, so you know how much time and data you are using.

Usage results are divided by connection type. Click on a connection type to see the results relevant to that connection.

You can also export usage information to your laptop as a .csv file.

1 Click Usage in the left-hand menu.2 Click Export statistics in .cvs.3 Choose a destination directory and file name.4 Click Save.


13 advanced settings

Advanced settings will allow you to set preferences for your network connections and application buttons.

Click Advanced settings to open a sub-list of options.

13-13.1

This will enable you to choose the internet browser, for example Internet Explorer, that will open when you click the internet button on the Business Everywhere dashboard.

You can also define which URL you would like to set up as your homepage.

Note: Your Business Everywhere application supports Internet Explorer 5.5 and 6.0.

13.1 web browser


13.2-13.313.2 email client

Email client will let you choose the email application which will open when you click the internet email button. Choose either Web based email to use a web based email program, for example Hotmail, or choose to use an email program pre-installed on your laptop, such as Microsoft Outlook.

Note: Your Business Everywhere application supports Outlook Express 5.0, 5.5 and 6.0 and Outlook Professsional 2000 and 2003 and XP.

Browse to select a VPN client you would like to use with the VPN button. For more information on configuring your VPN button go to 10.2 configure your VPN settings on page 17.

Please note: Your Business Everywhere application will launch the .exe you specify.

13.3 VPN client


13.4 add a device

This will enable you to add another device to work with your Business Everywhere application.

To add a device:

1 Click Add a HSDPA/3G/EDGE/GPRS device or Add a Dial-up modem.2 Wait for your Business Everywhere installation to start, then choose your device

from the list.3 The relevant drivers for that device will install. Insert the new device when you see

the prompt.4 The new device will now appear in your Settings screen and you will need to

select it to start working with it.

13.4-13.513.5 button rules

Button rules enable you to customise the way the internet, text messaging, internet email, VPN and buttons work. For example, which connections they use and which applications they launch.

Changes you make to Button rules settings will:

1 Override the default applications launched (as defined in the ‘out-of-the-box’ software).

2 Override the global search order.


Changing the automatic connection mode global search orderIf you would like to change the priority order in which Business Everywhere chooses a network for a particular button, you will need to follow these steps.

1 Select Advanced Settings > Button rules > then select the button you wish to change e.g. internet, text messaging, internet email, VPN or button

2 Check the Use this order instead of global offer search order box. 3 Click on Add and choose the connection type you would like to use for this

button. Click OK.4 If you want to try another connection if the first fails, click Add again, and select

another connection. Click OK.

Once you have finished adding the connections you would like to use for this button, you can change the order in which Business Everywhere tries to connect.

1 In the Button search order box, highlight the network whose position in the priority order you wish to change. Click on Up or Down to change its position.

2 Once you are happy with the search order, click OK at the bottom of settings screen to return to the main dashboard.

Changing the application launched on connection/disconnectionIf you would like to change the application that is launched when you click on a particular application button, or if you would like to launch an application when you disconnect, you will need to follow these steps:

1 Select Advanced Settings > Button rules > then select the button you wish to change e.g. internet, text messaging, internet email, or VPN button

2 Check the Launch a different application on connection or Launch an application on disconnection box

3 Click on Browse and choose the application you would like to use for this button. Click OK.

13.5

Changing the button icon, name or positionTo change the icon, name or position of an application button:

1 Check the Use these display parameters box.2 Type the button name of your choice in the Name field or select an icon in the

Bitmap list.3 Use the arrows next to Position on screen to move the button to your

preferred position.4 Click on + or – next to Space between bitmap and text to align the text and

the bitmap.

Note: Drag the Settings menu lower on your screen to be able to see the changes to the dashboard as you make them.

It is possible to remove the button from the Business Everywhere dashboard by unchecking the Visible box.

Changing proxy settingsYou have the option to enter proxy settings if required.

1 Select your proxy type: ■ LAN indicates that a Windows proxy is to be used. ■ None indicates that no proxy is used for the connection. ■ Other in the proxy type indicates the specified address and port settings that

are used whilst connecting. The Windows proxy settings are restored after disconnection.

2 Click OK to go back to the main dashboard.


13.5-13.6

You can set up HSDPA/3G/EDGE/GPRS data services by selecting the appropriate connection type from the HSDPA/3G/EDGE/GPRS menu in Advanced settings.By default Internet connection appears in the HSDPA/3G/EDGE/GPRS access menu. If the connection you require is not shown in the menu, you can add it by using Add/Remove a connection in the Advanced settings menu.

For an overview of the connections supported by your Business Everywhere application, see the table on page 10.

If you do not wish to use the default APN (internet), select Override APN and enter the alternative APN provided to you by Orange.

To go back to the original settings click Restore default values.

You can allow automatic reconnection attempts by checking the Allow automatic reconnection attempt if connection drops box.

13.7 HSDPA/3G/EDGE/GPRS access

You have the option to enter proxy settings if required, see changing proxy settings on page 25.

If the network requires you connect to the Business Everywhere application to use specified Domain Name Server (DNS) or Windows Internet Naming Service (WINS) settings, these can be entered in the available fields.

WARNING

We recommend that you use the default Access Point Name (APN) unless otherwise advised by Orange.

13.6 3G/GPRS access


14-15

When business takes you abroad, take Orange with you and have the reassurance that it’s the affordable way to keep communicating.

Whether you simply need to check your emails, or gain access to your business network, now you can make sure you stay informed even while abroad.

If you are using your Business Everywhere in another country, you may find that the Orange network is unavailable. You will find that Orange has partnerships with a range of networks in a variety of countries.

Before you travel check the link below to see with which networks Orange has a HSDPA/3G/EDGE/GPRS data roaming agreement.

http://www.orange.sk/private/roaming/defaut.dwp

Once abroad, you can choose to select an alternative network manually or have your device search for a network automatically using your Settings option.

Your Settings option can be found by clicking the settings & reporting button. This allows you to manually select the operator that you would like to use.

14 using your Business Everywhere abroad

Before investigating any problems you might have with your device please make sure that you have checked or tried each of the following.

■ Check that your laptop is switched on.■ Check that your device is connected into your laptop correctly. Refer to

the getting started section in this guide.■ Check that your SIM card is inserted in your device correctly. Refer to

the getting started section in this guide.■ Check that your SIM card is registered with Orange. Refer to the getting started

section in this guide.■ Check that you are in an area of network coverage.■ Try to restart the Business Everywhere application.■ Try restarting your laptop. ■ Refer to the frequently asked questions in this guide.

Call Customer Line 905: 0905 905 905, 905.

15 troubleshooting

http://www.orange.co.uk/business/corporate/network/

Business Everywhere | frequently asked questions 28

frequently asked questions


What support is available?Further information and help can be found in the following places :

1 See the online product support information on the Orange Web site at: http://www.orange.sk/internet

2 Contact your IT administrator for more help. 3 Call Customer Line 905: 0905 905 905, 905.

Which networks are compatible with the Business Everywhere software?The Business Everywhere software can be used to connect to Orange HSDPA/3G/EDGE/GPRS, in Slovakia and wherever Orange has data roaming partnerships.You can also use the software to connect to Dial-up (PSTN).

What is text messaging?Text Messaging enables you to send and receive messages of up to 160 characters to another mobile subscriber. Click on the text messaging button to access this service.

What is a PIN?A PIN (Personal Identification Number) is a code of between 4 and 8 digits which protects your SIM card against unauthorized use. A factory set PIN is normally supplied with your SIM card – it is advisable to change the Pin before using it. The PIN code can be activated or disabled. The SIM generally comes with a PIN preset to 0000. If you did not receive it and you believe you should have a PIN, then please contact Customer Services. You can then change your PIN code.

What is a PUK code and why would I need it?A PUK (Personal Unblocking Key) code is required to change a blocked PIN code. (This happens if the wrong PIN is entered 3 times). If your Business Everywhere requests the PUK code, contact Customer Line 905 who will be able to assist.

How do I find out the phone number (MSISDN) of my SIM?The simplest way of determining the phone number of your SIM in your Business Everywhere is to send a text message from your laptop to your mobile phone. It should also be on the envelope your SIM card arrived in.

What is a VPN?A VPN (virtual private network) is a technology that offers you secure access to your VPN network from any internet access point. To use VPN you need to install software on your computer. This software requires a user name and a password. For more information, consult your IT administrator.

Which operating systems will Business Everywhere work on?Business Everywhere will work on the most common Microsoft® Windows®-based operating systems for laptops:■ Microsoft Windows® XP■ Microsoft Windows® XP Service Pack 1 and 2■ Microsoft Windows® 2000■ Microsoft Windows® 2000 Service Pack 1, 2, 3 and 4■ Microsoft Windows® XP Tablet Edition■ Microsoft Windows® XP Tablet Edition Service Pack 1 and 2

What are the minimum system requirements for Business Everywhere?Business Everywhere requires at least:■ Microsoft Internet Explorer Version 5.5 or later■ Pentium II processor or equivalent ■ 128 MB RAM internal memory■ Minimum disk space 24 MB (The maximum application size is 105 MB)■ USB 1.1 compatible, USB 2.0 compatible

FAQs - general questions

http://www.orange.co.uk/business/business everywhere/


In which countries can I use Business Everywhere?Business Everywhere is compatible with networks in Europe, North America and Asia. You will be able to use it wherever Orange Slovakia has international data roaming agreements. For the latest list of countries and networks, please consult the Orange website at: http://www.orange.sk/private/roaming/defaut.dwp

During the installation, Windows says it cannot find the file msircom.sys. What should I do? This error message can appear when your installation of Windows is not up to date. If this happens, please exit the software and install the last updates available. We recommend you to install the service pack 4 for Windows 2000 or the SP2 for Windows XP. These all are available at http://windowsupdate.microsoft.comOnce this update has been carried out, you will need to re-start the Business Everywhere software installation.

What is the Access Point Name (APN) and why do I need an APN?*The APN is the exit point from the HSDPA/3G/EDGE/GPRS network into either the public internet or a Private customer gateway. The APN dictates the point at which the end user call is routed out of the HSDPA/3G/EDGE/GPRS network. It is required for you to connect via HSDPA/3G/EDGE/GPRS.

How do I change the APN?Typically you may need to change an APN to customise your VPN button to connect to your business network via a Business LAN. For more information, see 10 VPN on page 17.

Can I make my Business Everywhere work with HSDPA/3G or EDGE/GPRS only?Yes. Go to Settings & Reporting > Settings and select from the Connection in HSDPA/3G/EDGE/GPRS drop down list. This is useful if you are on the edge of a HSDPA/3G coverage area to stop your Business Everywhere repeatedly moving between HSDPA/3G and EDGE/GPRS so improving the performance of the data flow.

How much data will a megabyte cover?Approximately:■ 50 average web pages■ 3500 emails (text only)■ a 2 minute MP3 file■ 25 one page Word documents

What do I do if I cannot get access to my corporate applications?■ Check that you can connect to the internet by clicking the internet button. ■ Check you can connect to your corporate network by clicking the VPN button and

that you have set up your VPN correctly. ■ Take note of any VPN error messages. ■ If the problem persists, then contact your corporate IT administrator and report any

error messages with the fault.

How do I access the corporate network?Your IT administrator will be able to advise you depending on your company policy. For example, you may use a VPN, Remote Access Server (RAS) or you may be using the Business LAN service.

When I’m synchronizing Outlook, what should I do when I lose connection to the network?First of all, don’t close down Outlook - try to re-connect. Just click on the Connect button on the Business Everywhere Software to re-establish the connection, re-establish your VPN tunnel (if applicable) and Outlook should carry on synchronizing again.

http://www.orange.co.uk/business/corporate/network/ http://.windowsupdate.microsoft.com


Outlook keeps freezing my PC, why?First check your E-mail is correctly configured; if you are unsure, please contact your IT administrator. It is recommended that you synchronize your Inbox, Calendar etc whilst you’re connected to the corporate LAN before you leave your VPN. It is recommended that you do not synchronize all these files whilst you are connected over EDGE/GPRS as this may take a long time to complete.Do note that Outlook (by default) is configured to synchronize every 3 minutes. If you are unsure, please contact your IT administrator

I have just installed a new device with the Business Everywhere, and I am having difficulty connecting. What should I do?When you install a new handset or device, Windows sometimes takes a few seconds to completely finish the operation. So if you run the program during this period, you may have connection problems. In this case we recommend you wait a few seconds, and then check that your terminal has been recognized via EDGE/GPRS menus. You may need to reboot your PC.

What happens if the SIM is not slotted into the Business Everywhere?Without the SIM card, you will not be able to connect to the Orange network and use the functionality of the Business Everywhere software.

Why am I getting messages about SIM cards?If Business Everywhere is producing error messages about the SIM card, try the following:■ Check that the SIM card has been registered on the Orange network by calling

Customer Line 905: 0905 905 905, 905.■ Make sure the SIM card is inserted in the Business Everywhere■ Check that the SIM card is from Orange■ Ensure the device has been connected correctly into the USB slot■ Re-enter the PIN for the SIM card in case it had been entered incorrectly

Can the PC go into power save mode with the Business Everywhere inserted?Yes.

Why is my device not being recognized by my laptop?■ Check that there is a SIM inserted in the device. ■ Verify that the SIM has been activated. ■ Check that the device is connected correctly.■ Try rebooting the laptop with the device connected.

What do I do if there is no device icon on my desktop after installation?Check to make sure ‘Orange Business Everywhere’ has been added to your Microsoft Windows Programs menu list. If found, then create a Orange Business Everywhere shortcut to your desktop.

Will my device work during a flight? No, it’s illegal to use it on a plane.

How can I see how much data I’ve used?Select Setting & Reporting > Usage to view your recent HSDPA/3G/EDGE/GPRS and Dial-up connections. The volumes of data sent and received are reported by APN name. Click on connection type to see information relevant to that connection.

How do I un-install the Business Everywhere application?Go to Start > Programs > Orange Applications > Uninstall.

FAQs - general technical questions


How do I get all my mobile telephone numbers into the Business Everywhere software for use with text messaging without having to re-type each telephone number?From the File menu on the Business Everywhere software, click on ‘import contacts’ from SIM card.

Can the text messaging software recognise the Outlook sub-directories, groups and mailing lists in Outlook express?The text messaging software allows you to use all your Outlook contacts. However, it does not recognise the synchronisation of Outlook files, groups and mailing lists in Outlook Express at present.

Can the text messaging software recognise Lotus Notes contacts?No, at present the text messaging software cannot recognise Lotus Notes contacts.

Is it possible to store my text messages to send them later?Once you have composed your message, clicking on the send button will send it immediately. However, if you click on the save button you can save it in an outbox to be sent later; Sending the saved messages is not automatic. You will need to click on the ‘send/receive’ button in order to send the messages.

What do I do if I cannot ‘send’ or ‘receive’ text messages from the Business Everywhere?■ Check that you have a HSDPA/3G/EDGE/GPRS signal indicated on the

Business Everywhere dashboard. ■ Check that your inbox is not full. ■ Check to ensure you are using the correct service centre.

FAQs - text messaging

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