Oracle 9i as webadmin_ocacg

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Oracle Certification ProgramCandidate Guide

Oracle9iAS

Web Administrator Certified Associate

November 2005


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Contents

Oracle Candidate Certification Guide

Oracle9iAS

Web Administrator Certified AssociateNovember 2005

1 Benefits of Earning Oracle Certification

2 Oracle9iAS

Web Administrator Certified Associate

3Preparing for Oracle9iAS Web Administrator Test

4 Registering for Your Test

5 Taking Your Test

6 After You Are Certified

7 Special Testing OpportunitiesTest Content Checklist

Visit the Oracle Certification Program website at http://www.oracle.com/education/certification/


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1

Benefits of Earning Oracle Certification

By earning an Oracle Certified Associate(OCA) certification, you can haveincreased entry-level job opportunities. Itis the stepping-stone to starting asuccessful career as an Oracleprofessional.

An Oracle Certification is in high demandin today's marketplace, and the level ofdemand is expected to grow with each

new installation of Oracle technologiesaround the world. An Oracle Certificationhelps raise your visibility and increasesyour access to the industry's mostchallenging opportunities.

The true value of earning an OracleCertification credential is increased jobsecurity as well as expanded access togreater job opportunities for bothpermanent and project-based assignments.With more opportunity come career

growth and higher pay." The most valued skills in 2002 are ine-commerce, Oracle, Application

Development and Java."1

The Oracle Certification Program is alsovaluable to hiring managers who want todistinguish among candidates for criticalinformation technology (IT) positions.For companies that send employees forannual IT training, certification helpsensure a return on the training investmentby validating the knowledge andunderstanding gained during trainingsessions.

Companies can also combine certificationwith an employee development programto enhance employee loyalty andperformance on the job. Hiring certified

professionals can have a direct impact ona company's success.

The demand for proven, well-skilledprofessionals in the IT industry is high,and the competition for jobs is intense.Individuals, experienced or new to theprofession, need to know what skills makethem attractive to employers. Employerslook for ways to select prospective

employees who have the solid foundationof skills needed for effective performance.An Oracle Certification helps makeaccurate hiring decisions. Not only dothousands of partners of Oracle requirecertifications within their ranks, but alsoan increasingly high number of customersworldwide. The Oracle CertificationProgram helps the IT industry establish astandard of competence in key entry-leveland professional job roles.

An Oracle Certification is a valuable,industry-recognized credential thatsignifies a proven level of knowledge andability. Each higher level of Oraclecertification brings a higher standard ofbenchmarked skill and ability, which leadsto greater opportunities and higher pay.

As IT organizations look to cut costs,those who can manage multiple tasks andjob roles will have the highest level of jobsecurity.

"Oracle Certified Professionals earn28% more money than the average IT

certified professionals."2

November 2005 Oracle Certification Program Candidate Guide: Oracle9 iASWeb Administrator Certified Associate 1


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AnOracle9iAS Web AdministratorCertified Associate (OCA)demonstratesa solid understanding of the foundationskills required of a Web Administratorwhen employed in support of Oracle9i

Application Server solutions. Get on theshortlist for job opportunities; or if youare currently employed as a DatabaseAdministrator, take this chance to developyour abilities and take on a more advancedrole by helping your organization build anintegrated plan for supporting bothOracle9i Application Server and Oracle9iDatabase.

1 Source: "Jumping Ship - Survey says IT worker retentionremains a challenge," Metrics - CIO, May, 2002

2 Source: "Certification Salary Survey,, Certification Magazine,December, 2000



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2

Oracle9iAS Web Administrator Certified Associate

Oracle9iApplication Server provides anintegrated infrastructure to rapidly deliverapplications over any network. The skillsrequired to manage Oracle9iAS areessential to help companies succeed in theworld of information management andautomated e-business. Become anOracle9iAS Web Administrator, and enterone of the career areas that is in very highdemand in the IT industry.

Orac l e9 iA S Web

Admin i s t r a t o r Ce r t i f i ed

As soc i a t e (OCA)

The OCA program begins at the OracleCertified Associate level. Technicalprofessionals at this certification levelhave the foundation of knowledge thatenables them to act as a functionalOracle9iAS Web Administrator. Many

organizations require full-time WebAdministrators, and the demand for skillsin this area continues to grow.Consequently, many Oracle DBAs havefound the need to expand their skill setsto administer application servers, makingthe Oracle9iAS Web Administratorcredential a valuable addition to theirOracle Certified Professional (OCP)credential!

Earning the Oracle Certified Associatecredential as an IT professional will giveyou recognition for your foundation ofknowledge in using Oracle9iAStechnology. This recognition willdistinguish you from those without acredential and can help you build yourcareer by obtaining access to related jobopportunities.

Requ i r ed Exams f o r t he O rac l e9iA S Web A dm in i s t r a to rCe r t i f i c a t i on Pa th

Pass the following exam to earn the Oracle9iAS Web Administrator Certified Associatecredential.

Oracle9i AS: BasicAdministration

Exam #1Z0-301

Oracle9iAS WebAdministrator Certified

Associate



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3

Preparing for Oracle9iAS Web Administrator Test

Oracle recommends that you prepare forOracle9iAS Basic Administration exam bycombining learning and hands-on-practiceofferings from Oracle University withyour own experience. Start by reviewingthe topics covered on the exam in theTest Content Checklist in this guide.

Lea rn O rac l e f r om Orac l e

The Oracle University courses described

in the candidate guide are designed to setthe foundation of knowledge that youneed to pass the Oracle Certification testsand provide a venue for hands-onpractice.

For the one comprehensive exam requiredfor candidates to achieve the Oracle9iASWeb Administrator Certified Associate(OCA) credential, Oracle University offersthe following courses that map to thecontents of the exam. Completion of all

three offerings will give certificationcandidates the entire curriculum that mapsto the Test Content Checklist (see section8 of this guide) for the Oracle9iAS: BasicAdministration exam (1Z0-301).

Oracle9iAS: Basic Administration(Release 2, Instructor-Led Hands-OnClassroom Training)

Students in this course learn the job tasksthat enables them to effectively

administer, monitor, and secure anOracle9iAS environment. After anintroduction to Oracle9iAS installationand architecture, students gain hands-onexperience in configuring its componentsand modules, such as Oracle HTTPServer, Oracle9iAS Web Cache, andOracle9iAS Containers for J2EE. Students

also learn how to deploy PL/SQLapplications as well as J2EE applicationssuch as servlets, JSPs, Web applications,and Web services. Oracle9iAS Single Sign-On (SSO) and Oracle Internet Directory(OID) are introduced as part of thesecurity concept of Oracle9iAS. Ininteractive hands-on lab practices studentsapply what they have learned and gainvaluable, job-applicable skills.

Oracle9i: Security Concepts in anInternet Environment(Self-Paced Online Course availablewith Oracle University OnlineProfessional Subscription)

This eClass, available through OracleUniversity Professional Subscription,covers how to implement a securitypolicy. Students learn about securityconcepts, security risks and solutions, and

the security features of Oracle products.



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Introduction to LDAP and OracleInternet Directory(Self-Paced Online Course availablewith Oracle University OnlineProfessional Subscription)

This eStudy, available through OracleUniversity Online Learning Free Trial,provides an introduction to the conceptsand usage of the Oracle InternetDirectory (OID) component of Oracle9iApplication Server and an overview ofLightweight Directory Access Protocol(LDAP).

Your local Oracle Universityrepresentative can advise you on the bestoption. For more information, visit the

Oracle9iAS Web Administrator LearningPath on the Oracle University global Website at http://www.oracle.com/education/.

P r a c t i c e T e s t s

Currently, practice tests are not availablefor Oracle9iAS Basic AdministrationExam.

Tes t Con ten t Check l i s t ( Exam

Ob j ec t i v e s )

Use the Test Content Checklist in thisguide to identify all the test topics forwhich you must prepare. Oracle maymake modifications to the Test ContentChecklist. Visit the OCP Website, to viewthe Exam Details List to download thelatest version of this guide or print out theexam objectives from the website beforeattending your exam appointments.

http://www.oracle.com/education/http://education.oracle.com/pls/web_prod-plq-dad/db_pages.getpage?page_id=42http://education.oracle.com/pls/web_prod-plq-dad/db_pages.getpage?page_id=42http://www.oracle.com/education/


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4

Registering for Your Test

Oracle Certification Program exams areoffered at Oracle University TestingCenters and through Prometric, theworlds largest provider of testing to theinformation technology industry. ManyOracle University Locations now alsooffer these exams, and can serve as aconvenient alternative for bothpreparation and exam writing at one

facility. Follow the registration directionsshown below for scheduling exams at anOracle University Center or at anAuthorized Prometric Testing Center(APTC).

All exams are delivered electronically bymeans of computer. A brief tutorialprecedes each test to familiarize you withthe test delivery system. You shouldattempt to answer every question on theexam because incomplete answers are

scored as incorrect. Using a summaryscreen you can navigate throughout theexam, proceeding forward and backamong questions.

Rev i ew i n g t h e C an d i d a te

A g r e emen t

Candidates pursuing Oracle certificationmust accept the terms of the OracleCertified Associate - ProfessionalCandidate Agreement before taking thetests. You will be presented with the

agreement on the screen before the teststarts. You can also review the agreementbefore your appointment by visiting theOracle Certification Program Web site athttp://www.oracle.com/global/us/education/certification/canagreemt.html.

Schedu l i ng You r Exam

1. There are three convenient ways toregister for exam:

a. Prepare and appear for test at anOracle University CenterMany countries throughout Europe,India, and Asia offer exampreparation assistance as well as theexams themselves at one convenient

location. Visit the OCP WebsitesExam Registration page to schedulean exam at an Oracle Universitylocation.

b. APTC Online RegistrationRegister online athttp://prometric.com/.

c. APTC Telephone RegistrationCall the Prometric Regional ServiceCenter (RSC) serving your country

during normal business hours. (Alist of RSCs is given on the last pageof this guide.)

2. Make sure that you have both thenumber and title of the exam that youare registering for. Schedule your examappointment Monday through Saturdayduring normal authorized Prometrictesting center hours. Hours vary bylocation.

http://www.oracle.com/global/us/education/certification/canagreemt.htmlhttp://www.oracle.com/global/us/education/certification/canagreemt.htmlhttp://education.oracle.com/pls/web_prod-plq-dad/db_pages.getpage?page_id=51http://prometric.com/http://prometric.com/http://education.oracle.com/pls/web_prod-plq-dad/db_pages.getpage?page_id=51http://www.oracle.com/global/us/education/certification/canagreemt.htmlhttp://www.oracle.com/global/us/education/certification/canagreemt.html


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3. When you register, ask the Prometriccustomer service representative for alist of valid forms of identification thatyou will need to present when you takeyour exam. You will not be allowed to

take the test without valididentification.

4. Regular exam fees are equivalent toUS$125, plus any local taxes.

The exam fee is payable to Prometricby any major credit card (VISA,MasterCard, American Express, andSwitch Cards) at the time ofregistration. All discounts must beapplied at the time of paying yourexam fee.

5. You must schedule a test at least 24hours in advance.

Chang ing o r Cance l i ng Yo u r

A ppo i n tmen t

To cancel or reschedule your testappointment, you must call the PrometricRegional Service Center. The cancellation

policy by region is: The Americas: One business day in

advance

Asia Pacific: By midday (Sydney time)the previous business day

EMEA: Two business days in advance Japan: Three business days in advance

Candidates who do not appear for the testor who cancel less than one business daybefore the test do not receive a refund.



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5

Taking Your Test

Tak ing a Tes t a t an

A u t h o r i z e d P r ome t r i c T e s t i n gCen te r

1. Arrive at the testing center at least 15minutes before your scheduledappointment.

2. Sign the test log and present two formsof identification. One must be agovernment-issued photo

identification. Both forms ofidentification must contain yoursignature.

3. The test administrator will give you abrief orientation and escort you to acomputer terminal where you will takethe test. You are not allowed to bringpapers, books, bags, or calculators intothe room.

4. Remember to adhere to the

requirements set forth in the OracleCertification Candidate Agreement.You must agree to the terms andconditions in the agreement beforecompleting any Oracle Certificationexam. Any attempt to cheat, assistothers, or remove exam content fromthe testing room will not be toleratedand may result in a zero score,disallowance of OCP credential, andeven prosecution by law.

Ob t a i n i n g Y ou r T e s t Re s u l t s

You will receive your score reportimmediately after the test. Beta examscore reports are sent to candidatesfollowing analysis and scoring of the betaexam. Candidates completing a betaversion of a test can expect their scorereports 1012 weeks following the betaperiod. Your results are automatically

forwarded to Oracle following testing.Please keep a copy of all test reports foryour records.



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Re t ak i n g a T e s t

Candidates must wait 14 days beforeretaking a failed exam. There are noexceptions to this policy.

If you do not pass an Oracle Certificationexam on the first attempt, Oracleencourages you to use the diagnosticfeedback supplied with the score report toreview the areas that need further study.

If you receive a low score, an OracleUniversity training course may beappropriate for you to gain moreknowledge. Otherwise, if you requireskillset review only in a few areas, we

recommend that you consult OracleUniversity Online Learning, where youwill find each topic area available as ashort course module. Most modulesrequire only 45 minutes for completion.Visit Online Learning athttp://www.oracle.com/education/oln/.

http://www.oracle.com/education/oln/http://www.oracle.com/education/oln/


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6

After You Are Certified

Rec e i v i n g Y ou r O r a c l e

C e rt i f i c a t io n We l c ome K i t

You will receive your Oracle CertifiedAssociate or Oracle Certified Professionalcertificate by mail from Prometric within30 days after successfully completing allthe required exams and courserequirements as applicable. You shoulduse your certificate as verification of yourOracle Certification credential.

If you do not receive your Welcome Kit,send an e-mail [email protected], providingyour name, Prometric ID number, currentmailing address, and daytime phonenumber.

Orac l e Ce r t i f i ed A s soc i a t e

Membe r s W eb S i te

Upon completion of your Oracle CertifiedAssociate credential, you will receive

information about how to obtain a copyof the OCA logo in your Welcome Kit.The logo may be used on business cardsand resumes.

You will also receive a letter ofcongratulations from Oracle, which willindicate how you can begin to access thewealth of OCA benefits that await you.This will include the access log in andpassword that you will need to enter theOCA member online community.

The OCA Members site is available onlyto Oracle Certified Associate, and not toOracle Certified Associates.

Keep i n g C u r ren t w i t h N ew

Orac l e Techno l ogy Re l eases

Oracle is committed to keeping the OracleCertification Program abreast with thelatest technology. To take full benefit ofyour Oracle Certified Professionalcredential, you may find it advantageousto upgrade your certification to the latestrelease.



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Re t i r emen t o f a n OC P T r a c k

When Oracle announces the retirement ofa track, you will have at least six monthsto pass the remaining exams in the retiringtrack. If you do not upgrade your

certification by the deadline, you will berequired to complete all tests within thenew track to obtain the latest credential.Consult the OCP Web site for currenttesting requirements.

Upda t i n g Y ou r Demog r aph i c

I n f o r ma t i o n

Visit the Prometric Web site athttp://prometric.com/to update yourdemographic information.

Follow the steps below:

1. Log in to the site with your e-mailaddress and password. If you havenever registered online before, click thelink to set up your online account.

2. In the left navigation bar under ExamServices, click Update Profile.

3. You may update your mailing address,telephone numbers, and your e-mail

address.4. Click Next. Your OCP Candidate

information is now updated.

http://prometric.com/http://prometric.com/


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7

Special Testing Opportunities

Spec i a l Oppo r tun i t i e s : Be ta

and T r you t Tes t s

Oracle may offer beta or tryout versionsof OCP tests as new and updatedquestions are developed. Beta and tryouttests are generally offered free or at adiscount from the regular test price.Participating in beta and tryout tests is agood way to economize on yourcertification and to be among the firstprofessionals to be certified on a newtrack or product release.

Beta score reports are sent to candidatesfollowing analysis and scoring of the betatest.

Visit the Oracle Certification ProgramWeb site athttp://www.oracle.com/education/certific

ation/to find beta and tryoutopportunities. Oracle provides detaileddescriptions of each beta and tryout offer

to help you decide whether the tests areright for you.

Visit the OCP Web site at http://www.oracle.com/education/certification/

http://www.oracle.com/education/certification/http://www.oracle.com/education/certification/http://www.oracle.com/education/certification/http://www.oracle.com/education/certification/


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The following test content checklist shows the objectives

covered in the Oracle Certification exam.

Test Content Checklist



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Oracle9iAS Basic AdministrationExam# 1Z0-301

Test Content Checklist

Orac l e9 iA S I n s t a l l a t i o n

Op t i o n s

Describe the architecture and maincomponents of the middle-tierOracle9i Application Server

Explain the installation options forOracle9iAS and how the variousinstallation options enable different

features Explain the installation dependencies

Identify the recommended deploymentstrategies

I n s t a l l i n g O r a c l e9 i

App l i c a t i o n Se r ve r

Install J2EE and Web Cache

Describe the difference between thefirst installation on a machine andsubsequent installation

Describe when you need to assign aJ2EE and Web Cache instance to anInfrastructure

Install Oracle9iAS Infrastructure, andexplain the first installation of this type

Describe the installation whencomponents already exist

Man ag i n g O r a c l e9 iAS Us i ng

Orac l e En te r p r i s e Manag e r

Use the Oracle9iAS Web-basedmanagement tools, and explain the useof symbols and icons to start, stop, andrestart instances or components

Start and stop an Oracle9iAS instanceor a component

Explain the structure of the Farm page

Use the navigation bar to accessdifferent component home pages andto get back to your starting point

Man ag i n g O r a c l e H T T P S e r ve r

Specify the directory structure andlocation of configuration files

Configure and manage Oracle HTTPServer by using Oracle Enterprise

Manager and by using dcmctlcommand-line utility

Locate the main httpd.confconfiguration file

Use directives to:

Specify server and administratorfunctions

Specify file location

Limit the number of processes and

connections Manage the network connection

Configure and use server log

Con f i gu r i ng O rac l e HTTPSe r ve r : Advanced Fea tu r e s

Describe the allowed locations andcontext merging of directives

Explain the configuration context ofdirectives

Use container directives such as, and,

Create and configure virtual hosts



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Exam #1Z0-301Oracle9iAS Basic Administration

(continued)

Man ag i n g P L / S QL , C GI , an d

P e r l A pp l i c a t i o n s Configure mod_plsql

Use the mod_plsql configuration filessuch as plsql.conf, dads.conf, andcache.conf

Create a database access descriptor(DAD) by using dads.conf and byusing OEM

Define authentication for PL/SQLapplications

Prevent the execution of specificprocedures and packages from abrowser

I n t r o du c i n g O r a c l e9 iA S

Con ta i ne r s f o r J 2EE (OC4J )

Describe the deployment andmanagement features of OC4J

Explain the OC4J architecture

Describe the Oracle Process

Management and Notification System(OPMN)

Locate the mod_oc4j configurationfiles, and configure mod_oc4j by usingdirectives such asOc4jMount, Oc4jMountCopy, andOc4jCacheSize

Monitor the OC4J instances

Con f i gu r i ng OC4J

Describe the OC4J configuration anddeployment process

Explain OC4J configuration basics

Locate the configuration directory, anddescribe the structure

Describe the server configuration filessuch as server.xml, defaultweb-site.xlm,and application.xml

Describe the relationships among the

configuration filesDep l o y i n g J a v a A pp l i c a t i o n s

w i t h OC4 J

Describe how J2EE applicationsconnect to databases

Create and configure data sources tobe used with OC4J

Describe the data-sources.xml file

Obtain data sources information fromOC4J home page

Create a data source by using OEM

Deploy Web application modules:

Using Oracle Enterprise Manager

Using dcmctl command-line utility

Deploy J2EE applications:

Using OEM

Using the Deploy J2EE applicationwizard to deploy an EJB

Using the dcmctl command-lineutility



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(continued)

I n t r o du c i n g O r a c l e9 iA S Web

Cache Describe key concepts of Oracle9iAS

Web Cache

Explain the architecture of Oracle9iASWeb Cache

Explain the communication flow withOracle9iAS Web Cache

Describe common deploymentscenarios

Administer and configure Oracle9

iASWeb Cache

Use Oracle Web Cache Manager

Use the webcachet command-lineutility

Describe the directory structure ofOracle9iAS Web Cache

Locate configuration and log files

Start, stop, and restart Oracle9iAS

Web Cache by using the OracleEnterprise Manager Web site

Obtain status, statistics, and metricsfrom the OEM Web Cache Homepage

Modify security settings, including:

Change the passwords toOracle9iAS Web Cache

Use Web Cache Manager to changethe administrator or invalidator

password

Us i n g an d Man ag i n g

Orac l e9 iAS Web Cache

Create and configure caching rules byusing Web Cache Manager

Set up invalidation mechanisms

Man ag i n g O r a c l e 9 iA SIn f r a s t r u c t u r e

Describe the key features ofOracle9iAS Infrastructure

Describe the benefits of usingOracle9iAS Infrastructure

Start of stop Oracle9iAS Infrastructure

Manage the metadata repository,including starting, stopping, and

restartingI n t r o du c i n g O r a c l e 9 iA SC lu s t e r i ng Concep t s

Explain the terms cluster, farm,instance, and component cluster

Describe the architecture andcomponents of Oracle9iAS instancesand clusters

Explain how different failure scenariosare managed by Oracle9iAS:

A node within a cluster goes downOPMN goes down

Oracle HTTP Server goes down

An OC4J process goes down

Describe how distributed configurationmanagement works when you:

Deploy a J2EE application to acluster

Create a new OC4J instance withwhich joins a cluster DeployOracle9iAS clusters

Deploy Oracle9iAS clusters



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(continued)

Manag ing Secu r i t y

Explain basic security concepts andcommon deployment topologies

Describe the authentication andrestriction schemes available withOracle HTTP Server

Define host-based access control:

Use IP-based access control

Specify domain-based accesscontrol

Configure basic authentication,including:

Define user authenticationdirectives in the .httpd.confconfiguration file.

Use authentication directivesin .htaccess

Use the htpasswd command-lineutility to generate a password file

Secu r i ng O rac l e HTTP Se r ve rw i t h Secu r e Socke t s Laye r

(SSL)

Describe SSL-based communication

Configure mod_ossl by usingappropriate directives, and use SSLwith basic authentication

I n t r o du c i n g O r a c l e9 iAS S ing l e

S ign-On

Describe the Oracle9iAS Single Sign-On (SSO) architecture

Explain Single Sign-On authenticationto partner applications

Use Single Sign-On Administrationpage to:

Edit SSO server credentials

Add a partner application

Configure the SSO server

n

als

ves to

SO

mponents

ger

ectory

gry Manager

dire

Add an external application

Use the Delegated AdministratioService (DAS) for SSO useradministration, including:

Create SSO user

Change password

Configure credenti

Use the appropriate directiconfigure single sign-on with OracleHTTP Server

Define SSO server to use SSL

Configure applications to use S

I n t r o du c i n g O r a c l e I n t e r n e t

D i r e c to r y (O ID)

Describe the functions performed bythe OID architectural co

Start, stop, and restart by using theOEM Web site

Use Oracle Directory Manager,including:

Start Oracle Directory Mana

Connect to a directory

Navigate the Oracle DirManager GUI

Obtain user information by usinOracle Directo

Connect to and disconnect from actory server



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(continued)

Orac l e I n t e r ne t D i r e c t o r y

Concep t s and A r ch i t e c tu r e What is a directory server?

What is LDAP?

Why should you use LDAP?

What are LDAP components?

Identify common directoryapplications

OID architectural components

OID node architecture

OID server instance architecture

How does OID work?

D i r e c to r y an d L i g h tw e i gh t

D i r e c to r y A c ces s P r o to co l( LDA P ) C on cep t s

List different LDAP models

Describe entries

Describe object classes

Describe attributesB u l k t o o l s an d c omman d -l i n e

t o o l s u s ed t o man age d a t a i nOrac l e I n t e r ne t D i r e c t o r y

List the functions of bulk tools

List the functions of command-linetools

Man ag i n g O ID P r o c e s s es

Describe the OID server instance andnode architecture

S ecu r i ng O ID Da ta

List the characteristics of accesscontrol policies (ACPs) and accesscontrol lists (ACLs)

ACL evaluation

Access control information

Access level requirements forLDAP operations

Secu r i t y Requ i r emen t s andR i s k s i n an I n t e r n e t

Env i r onmen t

List and describe the fundamentalsecurity requirements

Orac l e Secu r i t y So lu t i on s

Describe how industry solutionsaddress Internet security risks

Imp l emen t i n g a S e cu r i t yP o l i c y

List and describe the steps required todevelop and implement a security

policy Describe the principle of least privilege

List and describe the items on thegeneral security checklist



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Prometric Regional Service Centers

H ow t o U s e T h i s T ab l e

1. Locate your country in the table.

2. Call the Prometric Regional Service Center (RSC) listed for your country. The RSCnumbers are shown in the box above. If there is a toll-free number for your country tothe Regional Service Center, then it should be in the following table. For a list of testingsites in your country, refer to http://www.prometric.com/, Test Center Locator.

COUNTRY RSC TOLL-FREE #

Algeria Leystad

Argentina Latin America

Australia Australia 1.800.806.944

Austria Leystad 0660.8582

Bahamas Latin America

Bangladesh Australia

Barbados Latin America

Belgium Lelystad 0800.1.7414

Bermuda Latin America

Bolivia Latin America

Botswana Lelystad

Brazil Latin America 000.817.965.5340

Brunei Australia

Bulgaria Lelystad

Cameroon Lelystad

Canada North America

Cayman Islands Latin America

Chile Latin America

China Australia 1.0800.610.0036

Colombia Latin America 980.13.0932

Costa Rica Latin America

Croatia Lelystad

COUNTRY OLL-FREE #RSC T

Curacao, NA Latin America

Cyprus Lelystad

Czech Republic Lelystad

Denmark Lelystad

Dominican Republic Latin America

Ecuador Latin America

Egypt Lelystad

Estonia Lelystad

Fiji Australia

Finland Lelystad

France Lelystad 01.428.93.122

Gabon Lelystad

Bahrain Lelystad

Georgian Republic Lelystad

Germany Lelystad 0130.83.97.08

Ghana Lelystad

Great Britain .00.592.873Lelystad 08

Greece Lelystad

Guam Australia 1888.249.6392

Guatemala Latin ricaAme

Honduras Latin America

Hong Kong Australia 800.96.8444

Regional Service CentersSydney, Australia Regional Service Center (direct dial#)

Lelystad, Netherlands Regional Service Center (direct dial#)

Tokyo, Japan Regional Service Center (direct dial#)

Latin America Regional Service Center (direct dial#)

North America Regional Service Center (toll-free#)

+612.9414.3663

+31.320.23.9894

+ 813.3269.9620

+1.410.843.4300

+1.800.891.3626

http://www.prometric.com/http://www.prometric.com/


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COUNTRY OLL-FREE #RSC T

Hungary Lelystad

Iceland Lelystad

India Australia

Indonesia 1.803.61608Australia 00

Ireland 800.626.104Lelystad 1.

Israel Lelystad

Italy Lelystad 1.6787.8441

Ivory Coast Lelystad

Jamaica rica 8Latin Ame 1.800.892.197

Japan Tokyo 0120.387737

Jordan Lelystad

Kazakhstan Lelystad

Kenya Lelystad

Kuwait Lelystad

Latvia Lelystad

Lebanon Lelystad

Lithuania Lelystad

Luxembourg Lelystad

Macau Australia

Macedonia Lelystad

Malaysia 00.80.0508Australia 18

Malta Lelystad

Martinique Lelystad

Mauritius Lelystad

Mexico Latin America 5.800.332.10349

Morocco Lelystad

Namibia Lelystad

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All Rights Reserved

Printed in the USA

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Worldwide Inquiries:

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http://www.oracle.com

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Contact your local Oracle UniversityRepresentative fromhttp://www.oracle.com/education/contact_info.html

US telephone Inquiries:

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Oracle Corporation is the worldsleading supplier of software forinformation management, and theworlds second largest independentsoftware company. The company

offers its database, tools, andapplication products, along withrelated consulting, education, andsupport services, in more than 145countries around the world.

Oracle is a registered trademark,SQL*Plus, and Oracle8, Oracle8iand Oracle9i are trademarks orregistered trademarks of OracleCorporation. Other names may betrademarks of their respectiveowners.

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