Oracle Communications Service Activation - ASAP
July 2007
The following is intended to outline our general
product direction. It is intended for information
purposes only, and may not be incorporated into
any contract. It is not a commitment to deliver any
material, code, or functionality, and should not be
relied upon in making purchasing decisions. The
development, release, and timing of any features
or functionality described for Oracle’s products
remains at the sole discretion of Oracle.
Safe Harbor Statement
Oracle Communications Solutions
Bu
sin
ess
Inte
llig
en
ce
Se
rvic
eC
rea
tion
En
viro
nm
en
t
Business Applications
CustomerRelationshipManagement
Billing andRevenue
Management
FinancialManagement
Operations Support Applications
Service Delivery Platform
Order and Service Management
Inventory Management
Service ActivationService Activation
Service Fulfillment OSSComponent Introduction
SC
E
Operations Support Applications
Order and Service Management
Inventory Management
ActivationService Activation
• Oracle Communications Order andService Management
• Oracle Communications Objectel• Oracle Communications Subscriber &
Service Management (S&SM)
• Oracle Communications ASAP• Oracle Communications IPSA
• OracleCommsServiceCreationEnvironment
Service Fulfillment OSSComponent Introduction
SC
E
Operations Support Applications
Order and Service Management
Inventory Management
ActivationService Activation
• Order and Service Management– Workflow enabled application for orderdecomposition, orchestration, intelligentchange management and co-ordinationof Service and Network provisioningactivities (both manual & automated) foroptimized service delivery.
• Inventory – Unified inventory ofsubscribers, services and networkresources, design / assign anddiscovery / reconciliation.
• Activation – Multi-service, multi-vendorservice activation of network and ITapplications. Configuration management ofnetwork and IT devices.
• SCE –ServiceCreation Env.for rapidassembly,config anddeployment ofnew services
Proven Tier 1 ScaleTier1s with 10’s of Millions of Subs
Telcel, Bell Canada, etc.
Standards LeadershipOSS/J, TMF, SoIP
Proven, widely deployed, standards based, multi-domainproductized solutions!
75+ Activation Customers40% multi-service
BT, Energis,Vodafone, Brazil Telecom
Proven Multi-DomainDeployments
Voice & VoIP, Mobile, IP,BB, Optical, ATM/FR.
Customer Engagement SummaryLeadership in the Activation Space
Service Activation CredentialsCustomer Engagements by Domain
Service Activation Cartridges
CircuitVoice
Bell CanadaBT
QwestC&W
AlestraSprintCesky
DSL, OE& FTTx
Brasil TelBT
Bell CanadaTelenor
XO CommsCesky
Mpower
ATMFrame
Brasil TelEmbratel
XO CommsEBT
Tel Egypt
PacketVoice
BTAT&T
Bell CanadaUPCKMC
TelenetOni
Mobile
VodafoneO2
Bell MobilityTelcel
VerizonCelcomAPBW
IP–TV
UPCBell Canada
IP
AT&TEnergis
BTC&W
Vodafone
Service Activation Framework
• Proven and referencable deployments in each domain
• Customers deployed for activation of multiple services
• Deployments range from 100’s to several 100,000’s of activation requestsper day
Service Activation CredentialsVendor Support by Domain
• Multi-service, multi-vendor cartridges enabled through proactive hardwarepartnerships and deployments
Multiservice and Multivendor Cartridge Support
CircuitVoice
NortelSiemensLucent
EricssonAlcatelAGCS
DSL, OE& FTTx
AlcatelLucentCiscoNortel
Huawei
ATMFrame
AlcatelNortelLucentCisco
Redback
PacketVoice
NortelSiemens
CiscoSonusAlcatel
SylantroBay Packets
IP–TV
MicrosoftNagra
Mobile
EricssonNokiaNortelLucentAlcatel
Motorola
IP
CiscoJuniperAlcatel
FoundryHuaweiNortel
Riverstone
Oracle Communications Service Activation
Oracle CommunicationsASAP Architecture
SARM
OSS/J SRP
Upstream OSS LayerOrder and Service Management & Inventory
IP VPNs,QoS Management
Broadband, Voice,
Video, MobileResidential(xDSL, Cable, FTTx)
Enterprise(OE, xDSL, FTTx)
Mobile(Wi-Fi, WiMax)
PSTN
Core MPLS
Internet
VoIPServices
Data & ContentServices
Data &ContentServices
Video / IP-TVServices
SRT
OSS/J Custom XML
SRPCORBA SRP
NEP NEP JNEP JNEP JNEP~~~~~~~~
~~~~~~~~
~~~~~~~~
---------
---------
--- ------
------
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Service Actions(CSDLs)
Network Actions(ASDLs)
Scripts
Service Bundles
Service Creation
Environment (SCE)
Fallout Mgmt
(OCA)
ActivationRequests
CORBA
IDL
Custom
API
• Automates service provisioning across multiple types of networkelements from a single incoming request
• Service Creation Environment
• Supports rapid assembly & introduction of new services
• Pre-built cartridge capability
• Pre-built service / device support to enable rapid time to market
• Fully supported and upgraded to reduce total cost of ownership
• SI / customer self development empowerment
• Industry leading performance
• Throughput, response times and resilience
• Comprehensive upstream integration support
• Enables rapid time to market & lower cost of ownership
Oracle CommunicationsASAP Capabilities Overview
• Order Processing• Prioritisation
• Scheduling – immediate, future date / time
• Dependencies – parent child, intra-order sequencing
• Flexible Transaction Routing
• Batch order support – batch thresholds
• Supplemental / Cancellation support
• Error Processing• Flexible error processing for soft errors, retries, etc.
• Full Transaction support for network restoration
• Network Connection & Session Management
• Audit trails, Statistics & Reporting
• User configurable to rapidly support / deploy new services
Oracle CommunicationsASAP Capabilities – Key Functionality
ServiceTransformation
SOA basedOSS/J request
SOA basedOSS/J response
ScriptsServiceBundles
ServiceActions
NetworkActions
Order TranslationsTransactionalActivationWorkflow
ASAP
ASAP Functionality:• Activation Transaction Management• Scheduling / Due Date Management• Order Prioritization• Supplemental Processing• Cancellation Processing• Related Order Management• Batch Order Management• Fallout Management Order Control
(suspend, edit, abort, retry, resume,etc.)
• Order & Task Timeouts
Network Multiple NE’s
NMS / EMS
NE’sNE
ExistingActivationEngine(s)
CartridgeDistributionLayer
ActivationService
SCE
& OCA
Order and Service Management & Inventory OSS Layer
IPSAStatefulIP Module
EMSaccess
NEaccess
ServiceActivation
Oracle CommunicationsASAP Capabilities – Functional Components
• Upstream:
• OSS/J - XML over JMS
• Vitria Business Wareconnector
• Tibco Rendezvousconnector
• MSS / M6 connector
• CORBA
• C++
• Downstream:• http, https, SOAP/XML
• CORBA
• LDAP
• SNMP (v1,v2,v3)
• TL1
• TCP/IP Telnet
• TCP/IP FTP
• TCP/IP sockets
• X.25/X.29
• Serial Async
• Extensible Java toolkit
• ASAP Productized Interface Support:
Oracle CommunicationsASAP Capabilities – Interface Support
• Increase scalability for very large Mobile, VoIP/ SoIP environments
• Improve hardware efficiency to provide moreactivation performance for less hardware $
• Simplify service assembly and deploymentthrough Service Studio
• Productized service bundling and upstreamintegration mapping
Oracle CommunicationsASAP Capabilities – 4.7 Release Focus
• Constant R&D focus to improve performance
• Developed to support very high volume Mobile and VoIP / SoIPsubscriber provisioning environments
• Benchmarked with customer-based Mobile and VoIP servicemodels
• Oracle Communications ASAP currently supports
• Up to 700 network updates / sec (100 orders / sec)
• 50 million network updates / day or over 8 million orders / day
• Steady state throughput for over 100 hours
• Field implementations with up to 400,000 orders / day
Oracle CommunicationsASAP Capabilities – Performance
• With ASAP 4.7 Oracle Communications undertook a rigorousprogram to advance the performance and scalability of a singleinstance of ASAP, including:
• Rigorous performance benchmarking to identify, review, andrevise lesser performing areas of the application
• Architectural decision to introduce SMP capabilities in theASAP servers allowing server processes, and especiallySARM, to scale across CPUs in a machine
• Optimizations to code
• Optimizations to ASAP’s database access mechanisms andthe stored procedures utilized in the database
• Participation from SUN and HP labs for hardware to conductperformance benchmarks
Oracle CommunicationsASAP Capabilities – Scalability
ASAP 4.7 CPU Efficiency by Rate ofNetwork Updates
Component CPU Efficiency by Rate of Network Updates
0
5
10
15
20
25
30
35
40
0
50
10
0
15
0
20
0
25
0
30
0
35
0
40
0
45
0
50
0
55
0
60
0
65
0
70
0
75
0
80
0
Network Updates Per Second
CP
UU
tili
za
tio
n
All 7 NEPs
SARM
BEA WLS
ORACLE
Total CPU
Total CPU Trend
ORACLE CPU Trend
SARM CPU Trend
NEPs CPU Trend
BEA WLS CPU Trend
ASAP 4.7 CPU & MemoryConsumption by Order Volume / sec
Hardware Resources by Rate of Network Updates & Orders
17,500
18,000
18,500
19,000
19,500
20,000
20,500
21,000
172.83 229.25 340.13 519.19 613.76 685.65
Network Updates / Second
Mem
ory
(MB
)
0
5
10
15
20
25
30
24.69 32.75 48.59 74.17 87.68 97.95
Orders / Second
To
tal
CP
U
Total Memory (MB)
Total CPU
• Productised capabilities
• Service Request Translator (SRT) for
• Service bundling & service transformation
• Developed in co-operation with a large mobile operator tosupport rapid assembly and deployment of new mobileservice bundles with Service Creation Environment
• OSS/J standard support
• EAI support – Tibco, Vitria, etc.
• Field implementation support for
• Siebel
• Amdocs Clarify
• CSG Kenan FX
• etc.
Oracle CommunicationsASAP Capabilities – Upstream Integration
• Service Bundles are quickly created withService Studio and deployed to SRT
• Service Bundling was developed in co-operation with a large mobile operator
• Separates the technical work of upstreamintegration from the business work of servicebundle creation
Oracle CommunicationsASAP Capabilities – Service Bundling
• Service Request Translator
• Separates the business task ofmapping new Service Bundles intoASAP from the technical task ofintegrating to an upstream system
• Mapping new Service Bundlesinto ASAP using ServiceCreation Environment GUI
• Leverages the sameprinciples and conditions asin CSDL-to-ASDL mapping
• Integration to an upstreamsystem uses XSLT forinterpreting the inbound XMLrequest
Da
ta IP
TD
MV
oic
e
Mo
bil
e
Vo
IP
IPT
V
Oth
ers
…
Device Commandsand Responses
Network Actions(ASDLs)
Device-specificScripts
Service Actions(CSDLs)
Service Bundles
Request
ASAP Data Model
Oracle CommunicationsASAP Capabilities – Service Bundling
• Graphical environment used for:
• rapidly building and deploying services (subscriber or network build out)
• rapidly building, version controlling and deploying cartridges
• integrating upstream systems to Service Activation - ASAP
• Separately licensed module to Service Activation - ASAP
• Currently in production with:
• Vodafone Pacific
• Telstra
• Target users of SCE:
• Service Modelers
• Cartridge Developers
• Configuration Managers
• Upstream Integration Developers
• Sales Engineers
Oracle CommunicationsService Creation Environment (SCE)
Service Creation EnvironmentSCE - Value Proposition
Service Modeling
Service BundlingDeploying Services
Powerful VisualizationChange service tonetwork mappings
Create new serviceactions andmappings to networkactions
Design your owncartridges in the IDE
Data IP
TD
MV
oic
e
Mo
bil
e
Vo
IP
IPT
V
Oth
ers
…
Data IP
TD
MV
oic
e
Mo
bile
Vo
IP
IPT
V
Oth
ers
…
Rapidly createservice bundles
Combine serviceactions ¶meters
Map incomingrequest data toService Actions ¶meters
Import & Export(package & deploy)
Update service models,bundles, and deviceconnectivity profiles
Manage multipleenvironments from onelocation (design, test,production)
"Retail Package 1"
Load & visuallynavigate pre-builtCartridges
Activation exposedas simple objects
Group and sequenceto suit businessneeds
SCE
ActivationEnvironment
• GUI tool for building services and configuring Service Activation - ASAP
• Minimize the time required to introduce new services
• Address true highest value / highest return tasks, including:
• Parameter mapping / editing
• Building device-independent models
• Develop / test / fix cycle
• Places service modeling in the hands of the customer’s service experts,
• Provide a visual understanding the service model
• Reduce tools and skills required for building / deploying services
• Eliminate out-of-sync service design documentation
• Excel spreadsheets and Word documents
• Auto generates documentation of the service model and configuration
• Provide strong support for team development and configurationmanagement, with integration to source control
• Provide strong support for ASAP cartridges
Oracle CommunicationsSCE - Value Proposition
• Single service creationenvironment for OracleCommunications ServiceFulfillment portfolio
• Platform synergy to workwith other SCEs andcomplimentary tools
• Create a fulfillmentservice and expose forre-use within largerbusiness solution
Service Creation Environmentfor Service Fulfillment OSS
SCEfor
Activation
SCEfor
Provisioning
SCEValue-AddFeature
Eclipse IDE Platform
IBMDeveloper
tools
ServiceCreation
Environment
3rd partytools
SCEfor
Inventory
Oracle CommunicationsService Creation Environment - Architecture
• Def’n: Cartridge – Activation plug in support foractivation of specific services on specific device(s)
• Pre-built cartridges:• Leverage h/w vendor relationships and best practices• May be extended / customized in customer environment
• Value Proposition• Enables rapid service / network introduction• Lowers ongoing cost of ownership• Enables rapid introduction of additional vendor equipment
• Customer Environment• May develop own cartridges – CDK available with pre-built• Proof Point – One customer supported new vendor in 1 week
Oracle CommunicationsASAP Capabilities – Pre-built Cartridges
• Availability Factors:• Unplanned down time
• Addressed through high availability (HA) and disaster recovery (DR)• Planned down time to reconfigure services
• Addition of new services or devices definitions• Planned down time to apply code changes
• Updates, patches, etc• Change management strategy / process
• Insulation from change in one service / domain impacting another
• Proof Point:• Auto-restart of failed components in non-HA operation• HA operation – clustering and seamless fail over approaches• Dynamic configuration changes for new configuration additions, etc.• Distributed architecture enabling dynamic updates in some cases and
quite granular update changes for software patches, etc., also reducingrisk & testing associated with the update
• Single or multi-instance mode operation
Oracle CommunicationsASAP Capabilities – Availability
• Oracle Communications’ OSS standards strategy• Participate in leading standards definition
• Adhere to existing & align with emerging standards
• Align with TMF NGOSS SID and with OSS/J APIs
• Oracle Communications’ Network standards strategy• Broad support for existing and standard interfaces as vendors
support them
• Support both current and emerging interfaces
• Key Value
• Insulate and abstract network interface transition fromupstream OSSs
• Proof Point
• Oracle Communications supports wide variety ofcurrent,emerging and standard interfaces (e.g. MTNM TMF814 v3.0 for DSL)
Oracle CommunicationsASAP Capabilities – OSS & Network Standards
• TMF
• Corporate TMF Member
• Team co-lead for the NGOSS SID
• OSS/J
• Core Member and on Program mgmt& Steering committees
• Editor - Web Services White Paper
• Inventory API – Spec lead
• Trouble Ticket API – Spec lead
• Service Activation API – Keycontributor
• Core Bus Entities – Spec lead
• Design Guidelines – Editor
• Architecture Board – Chair
• SoIP
• Have been invited by BT & AT&T
Proof Points:
• Live OSS/J deployments
• In Bell
• eCentrex
• NSC Hub – Vitria /OSS/J
• In Bell Mobility
• Upgrading to OSS./Jinterface to supportVirgin MVNO
• Other Carriers:
Oracle CommunicationsASAP Capabilities – OSS & Network Standards
• TMF
• Oracle Communications is heavily involved inauthoring and supporting TMF and TMF-relatedOSS/J standards such as TMF NGOSS, TMFSID and OSS/J CBE
• Oracle Communications also tracksdevelopments in MTNM, MTOSI, etc.
• Oracle Communications participant in TMFMTOSI v2 working group
• Oracle Communications & industry Goal
• Drive alignment of the MTNM & SID models(with mapping where required) – meld futureMTOSI standards with OSS/J
Oracle CommunicationsASAP Capabilities – OSS & Network Standards
in Communications