Oracle Success Stories October 2013

Oracle Data Guard and Active Data Guard Customers by Industry

TABLE OF CONTENTS Introduction ....................................................................................... 1 Communications ................................................................................ 2

BT Group ....................................................................................... 3 U.S. Cellular .................................................................................. 3 Sky Television ............................................................................... 4 TDS Communications .................................................................... 4 KyivStar JSC ................................................................................. 4

E-Commerce ..................................................................................... 5 CARFAX ........................................................................................ 6 PayPal ........................................................................................... 6 Amazon.com ................................................................................. 7 Amway .......................................................................................... 7

Energy ............................................................................................... 8 Trafigura ........................................................................................ 9 PG&E ............................................................................................ 9

Healthcare and Pharmaceuticals ..................................................... 10 AthenaHealth ............................................................................... 11 Auxilium Pharmaceuticals ............................................................ 11 Medscheme ................................................................................. 11 Bionexo do Brasil ......................................................................... 11

Financial Services ........................................................................... 12 ANIMA ......................................................................................... 13 Bank of America .......................................................................... 13 Discover Financial Services ......................................................... 14 Reliance ...................................................................................... 15 Fidelity Investments ..................................................................... 15 VocaLink ..................................................................................... 16 Dena Bank................................................................................... 16 Fannie Mae ................................................................................. 17

Wells Fargo ................................................................................. 17 HDFC Bank ................................................................................. 18 JPMC .......................................................................................... 18 ValeShop ..................................................................................... 18

Insurance ........................................................................................ 19 MetLife ........................................................................................ 20 Aon .............................................................................................. 20

Public Sector and Research ............................................................ 21 U.S. Customs and Border Protection (CBP) ................................ 22 State of Connecticut .................................................................... 22 CERN .......................................................................................... 23 MorphoTrak ................................................................................. 23 State of Texas ............................................................................. 24 Wellcome Trust Sanger Institute .................................................. 25

Manufacturing .................................................................................. 26 Intel ............................................................................................. 27 Alcoa ........................................................................................... 27 Sherwin Williams ......................................................................... 28 Vilene Company, Ltd. .................................................................. 28 Balubaid Group of Companies (BGC) .......................................... 28

Technology ...................................................................................... 29 Garmin International Inc. ............................................................. 30 Oracle Global IT .......................................................................... 31 Real Networks ............................................................................. 32 Autodesk ..................................................................................... 32 Symantec .................................................................................... 33

Information Services ........................................................................ 34 Intermap ...................................................................................... 35 Computer Age Management Services (CAMS) ............................ 35 Thomson Reuters ........................................................................ 36

Epsilon ........................................................................................ 36 Transportation and Logistics ............................................................ 37

United Parcel Service (UPS) ....................................................... 38 Enterprise Holdings ..................................................................... 39 Athens International Airport ......................................................... 40 WestJet ....................................................................................... 40

Software as a Service ...................................................................... 41 Paychex, Inc. ............................................................................... 42 Xactly .......................................................................................... 42

1

Introduction

Oracle Data Guard is the comprehensive data protection, data availability, and disaster recovery solution included with the Oracle Database since Oracle 9i. Active Data Guard 11g, an option license for Oracle Database Enterprise Edition, introduced advanced capabilities that fundamentally change the traditional disaster recovery paradigm. Active Data Guard is an HA/DR solution providing unparalleled data protection for the Oracle Database and where standby systems simultaneously support reporting or test functions while in standby role.

Active Data Guard with Oracle Database 12c continues the steady evolution of this technology:

• It expands the number of reporting applications that can be offloaded from production by allowing read-write access to global temporary tables on an Active Data Guard standby.

• It enables zero data loss protection across any distance and off-host transport compression without affecting production database performance using Active Data Guard Far Sync.

• Active Data Guard Rolling Upgrade makes it simpler than ever to reduce planned downtime.

• It includes Global Data Services to provide intelligent load balancing and automated service management across replicated databases, within the same or across multiple data centers.

• It includes Application Continuity to make outages transparent to users by reliably handling in-flight transactions following database or site outages.

This document serves as a reference of successful Data Guard and Active Data Guard deployments across a broad spectrum of industry verticals. More information including best practices, documentation, and demonstrations are available on the Oracle Technology Network at www.oracle.com/goto/dataguard.

2

Communications

BT Group Sky Television

TDS Communications

U.S. Cellular

KyivStar JSC

3

BT Group

BT Group plc is one of the world’s leading providers of communications solutions and services with operations in 170 countries. Its main activities include providing fixed-line services, broadband, mobile, and TV products and services, as well as networked IT services. Active Data Guard is used for disaster recovery for BT Group’s database as a service solution. BT also uses their Data Guard standby databases and Oracle Recovery Manager (RMAN) to offload backups from their primary databases. Read more in this BT Group profile and this BT presentation.

U.S. Cellular

United States Cellular Corporation provides a comprehensive range of wireless products and services, excellent customer support, and a high-quality network to 5.0 million customers in 23 states. The Chicago-based company had 7,000 full- and part-time associates. U.S.Cellular has migrated 4 mission critical databases comprising an Operational Data Store, Enterprise Data Warehouse, a traditional data warehouse, and misc additional workloads to Exadata MAA. Data Guard physical standby is used for disaster recovery and backups, and Oracle GoldenGate is used to load the ODS and data warehouses in real time. See the figure below and this presentation for more details.

Figure: U.S. Cellular – Oracle GoldenGate and Data Guard Physical Standby for Data Warehouse

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Sky Television

Sky Television is New Zealand’s pre-eminent pay television operator with more than 779,000 subscribers, including almost half of New Zealand homes. Oracle Data Guard is used for disaster recovery. “We’ve invested in Oracle to reduce IT complexity and save money, and expect a return on this investment to be achieved in about 18 months,” Milutin Rmandic, Technology Strategy, Architecture and Planning Manager at Sky. Read more in this Sky Television press release.

TDS Communications

TDS Communications is the 7th largest telecom provider in U.S. Connects business and residential customers with phone, Internet and TV services in 30 states. TDS uses Data Guard to protect databases running on Exadata Database Machine and on other Oracle systems. Similar to many Data Guard users, Data Guard, TDS’s uses the complete Oracle Maximum Availability Architecture, including RMAN, ASM and Oracle RAC. Read more in this TDS presentation.

KyivStar JSC

KyivStar, JSC is Ukraine's foremost mobile communications and mobile internet provider, making the company one of the most visible Ukrainian brands. KyivStar's GSM wireless network provides coverage accessible to approximately 99% of the Ukrainian population. In October 2010, KyivStar merged with another provider of landline communications and communication solutions for business clients to create the largest private communications company in the country, serving 25 million subscribers. The company’s IT infrastructure adds 6 billion records daily, totaling 60 gigabytes of data, including call data records (CDRs).

Kyivstar deployed Active Data Guard for disaster recovery and to improve performance of their transaction systems by offloading report generation and analytical tasks, such as analysis of the company’s 25 million subscribers by services, zones, and call types, to their standby databases. Read this profile for additional information.

5

E-Commerce

CARFAX PayPal Amazon

Amway

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CARFAX

CARFAX is the most trusted provider of vehicle history information. CARFAX is used by millions of online consumers each year. At the time of the podcast below, CARFAX was managing 20TB of Oracle data while processing 1-10 million new records each day, an additional 10TB of data each year. CARFAX uses the Maximum Availability Architecture (MAA) with Data Guard. For more on how they use MAA and Data Guard listen to this CARFAX podcast.

PayPal

PayPal enables any business or individual with an email address to securely, conveniently and cost-effectively send and receive payments online. The PayPal network builds on the existing financial infrastructure of bank accounts and credit cards to create a global, real-time payment solution. PayPal is the world’s leading payment network for online auction websites, including eBay and global ecommerce websites. Paypal uses Active Data Guard for real-time data protection and availability, and to scale on-line read performance for high-volume OLTP environments. Paypal uses Active Data Guard for real-time data protection and availability, and to scale on-line read performance for high-volume OLTP environments, described in the figure below. Learn more about their use of Data Guard, Oracle’s Maximum Availability Architecture, and Oracle Exadata in this PayPal presentation.

Figure: PayPal Internet-Scale OLTP and Active Data Guard

7

Amazon.com

Amazon has made extensive use of Data Guard synchronous zero data loss protection and automatic failover (Fast-Start Failover - FSFO) for high availability and disaster protection. The following graph illustrates how Amazon benefited from eliminating the time required for fault identification and manual response to outages. See Amazon presentations on Fast-Start Failover and Active Data Guard.

Figure: Amazon Experience Before and After, and with Fast-Start Failover

Amway

Amway, one of the world’s largest direct selling businesses, uses Active Data Guard for disaster protection and to offload backups and read workloads from their production systems. Amway’s architecture is described in the figure below, see this presentation for additional details.

Figure: Amway Disaster Recovery Architecture

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Energy

Trafigura Pacific Gas and Electric

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Trafigura

Trafigura is the world’s third-largest independent oil trader and the second-largest independent trader in nonferrous concentrates. With 67 offices in 44 countries worldwide, the company handles every element involved in sourcing and trading crude oil, petroleum products, renewable energies, metals, metal ores, coal, and nonferrous concentrates for industrial consumers. Trifigura improved system availability with Oracle Real Application Clusters and Oracle Active Data Guard. Read this Trafigura profile to learn more.

PG&E

PG&E based in San Francisco is one of the largest combination natural gas and electric utilities in the United States. PG&E has over 20,000 employees who carry out its primary business - the transmission and delivery of energy. The company provides natural gas and electric service to 15 million people throughout a 70,000-square-mile service area in northern and central California. Anticipated growth that would result from implementing a smart metering system led PG&E to migrate off a legacy mainframe-based system onto Oracle Datbase and Maximum Availability Architecture. PG&E uses Oracle Data Guard for Disaster Recovery. Their Data Guard architecture is described in the figure below. For more detail see this PG&E presentation.

Fig: PG&E Implementation of Oracle Maximum Availability Architecture (MAA)

10

Healthcare and Pharmaceuticals

Athena Health

Auxilium Pharmaceuticals Medscheme

Bionexo do Brasil

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AthenaHealth

AthenaHealth provides proven, cloud-based services for physicians practice management, electronic health records, and care coordination. AthenaHealth generated $422.3 million in 2012 revenue while providing services to 77 different medical specialties and posting client collections of $9.2 billion. AthenaHealth uses Oracle Maximum Availability Architecture for high availability and disaster protection. Active Data Guard is used for disaster recovery and for off-loading read-only reporting and ad-hoc queries from their primary systems. Hear more details in this AthenaHealth podcast.

Auxilium Pharmaceuticals

Auxilium is a specialty biopharmaceutical company with a focus on developing and marketing products used predominantly by healthcare specialists. Its mission is to improve lives of patients throughout the world by successfully identifying, developing, and commercializing innovative specialty biopharmaceutical products. Auxilium deployed four Oracle Database Appliances to create high-performance and highly reliable database clusters that support many business-critical systems, including quality-control databases and laboratory and manufacturing systems. Auxilium uses Data Guard to ensure higher availability, data protection, and disaster recovery―avoiding even a single unscheduled outage eight months after go live. They also gained the ability to dynamically switch to another node or Oracle Data Guard environment to apply rolling patches, avoiding down time. See this profile for more information.

Medscheme

Medscheme is South Africa’s largest health risk management services provider and second largest medical aid administrator. They reach over three million people through a network of branches conveniently located throughout South Africa, as well as Botswana, Namibia, Swaziland, Zimbabwe and Mauritius. Medscheme implemented Data Guard to provide high availability and disaster recovery for their E-Business Suite deployment. Watch this video for more information.

Bionexo do Brasil

Bionexo is a community comprised of e-commerce portals specifically for the hospital community, including more than 30,000 registered agents across Argentina, Colombia, Mexico and Spain. Bionexo has three e-commerce portals focused on hospital management (Bionexo, Publinexo and Opme) and Infonexo, a business intelligence system offered to customers by subscription, providing health-market data that allows users to identify opportunities and assess and plan marketing and sales actions. Bionexo uses Oracle Database Appliance with Active Data Guard for disaster recovery, read additional details in this profile.

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Financial Services

ANIMA Bank of America

Commonwealth Bank of Australia

Dena Bank Discover Financial Services

VocaLink

JPMC Fidelity Investments

Fannie Mae HDFC Bank ValeShop

Reliance Commercial Finance Wells Fargo

13

ANIMA

ANIMA SgR is Italy’s largest independent asset manager, with assets of more than US$52 billion. ANIMA chose Oracle as its database to centralize critical business activities, including fund information and fund management. ANIMA supervises fund activities and publishes valuations daily in order to comply with Italian regulations. Meeting these requirements involves complex calculations based on a large number of daily capital transactions, requiring a system with high performance and high availability. ANIMA reduced cost and processing time by 50% and 30%, respectively, by utilizing Oracle Database as the foundation for optimizing its business processes. ANIMA uses Oracle Active Data Guard for disaster recovery and to prevent loss of data. See this profile for more information.

Bank of America

Bank of America Corporation, through its subsidiaries, provides various banking and financial products and services for individual consumers, small and middle market businesses, institutional investors, corporations, and governments in the United States and internationally. The bank has followed MAA best practices and implemented their centralized data warehouse on Exadata using Data Guard for disaster recovery (managed by the Data Guard Broker), described in the figure below. The bank uses their data guard standby to offload backups from their primary system. For more information on the bank’s use of Data Guard for their centralized data warehouse and their migration to Exadata Database Machine see this Bank of America Exadata presentation. For details on the bank’s deployment of Oracle Maximum Availability Architecture and general use of Data Guard for disaster recovery see this Bank of America MAA presentation.

Figure: Bank of America Implementation of Oracle MAA with Exadata

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Discover Financial Services

Discover Financial Services introduced the first-ever cash rewards credit card in 1986. Since then they have grown into a comprehensive financial services provider. Their banking business includes Discover-card branded credit cards, CDs, money market and savings accounts, home loans, personal loans and student loans. Their payment services business consists of: PULSE, one of the nation's leading ATM/debit networks, Diners Club International, a global payments network and our third-party issuing business, which includes credit, debit and prepaid cards issued by third parties on the Discover Network. Discover makes extensive use of Oracle Maximum Availability Architecture. It uses Active Data Guard synchronous zero data loss protection for disaster recovery and to offload read-only processing from their primary production systems (described in the figure below). Learn more from this Discover podcast and presentation.

Figure: Discover Financial Services: Read Scale-out with Active Data Guard

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Reliance

Reliance Commercial Finance, a division of Indian financial services provider Reliance Capital, provides loans for mortgages, commercial and private vehicles, construction equipment, and infrastructure. The company also offers loans against existing property and investments, such as gold, as well as microfinance services to the self-employed and individuals on low incomes. Reliance Capital had a loan book of US$2.9 billion for the financial year ending June 30, 2011. Reliance uses Oracle Active Data Guard for disaster recovery. In March 2011, the company moved its data warehouse and business intelligence solution to Oracle Exadata Database Machine. For more details see this Reliance Commercial Finance profile.

Fidelity Investments

Fidelity Investments has implemented the Oracle Maximum Availability Architecture on Oracle Exadata Database Machine. Fidelity uses the full complement of Oracle Database high availability technologies – Oracle RAC, ASM, Flashback, RMAN and Data Guard. Their primary and standby databases use asynchronous transport and are separated by 700 miles. They believe Active Data Guard provides them the best protection from physical corruption. They use Flashback Database in combination with Data Guard to quickly repair logical corruption – their flashback retention period is set to 48 hours. Their standby database are also dual purposed for QA and development using Data Guard snapshot standby. See more information in this Fidelity presentation.

Figure: Fidelity Investments and Data Guard in their Exadata MAA Architecture

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VocaLink

VocaLink designs, builds and operates world-class payment systems and ATM switching platforms. Using advanced technology, expert consultancy and unique insights into dealing with high volumes of payment transactions. VocaLink manages the core infrastructure for major national payment systems in Europe and has delivered three new clearing implementations in recent years in sterling, krona and euros. VocaLink’s switching platform connects over 65,000 ATMs and its payment platform processes over 10 billion payment transactions with a value of £4.9 trillion. VocaLink uses Active Data Guard zero data loss protection for their critical payment systems. VocaLink recently migrated its first system to Oracle Exadata, described in the figure below. Learn more from this Vocal Link case study and this presentation.

Figure: VocaLink OLTP Implementation with Exadata and Oracle MAA

Dena Bank

Dena Bank was established in 1939 and offers personal and corporate banking services to around seven million individuals and businesses across India. Dena Bank, which was nationalized in 1969, was the first bank in India to introduce a minor savings scheme, a credit card for Indians in rural areas, a drive-in ATM counter, and smart cards at some branches in Mumbai. The bank is based in Mumbai and has 21 regional offices across India. Dena Bank uses Active Data Guard for disaster recovery. For more details read this Dena Bank profile.

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Fannie Mae

Fannie Mae insures that mortgage money is available for people in communities across America. Fannie Mae has helped make possible over $6.3 trillion in home financing for more than 63 million American families. Fannie Mae uses Data Guard zero data loss protection for their mission critical systems. Learn more about the performance of Data Guard synchronous transport from benchmarks described in the Fannie Mae case study.

Wells Fargo

Wells Fargo initiated a project to migrate away from using costly hardware-based replication and an “All or Nothing” data center failover model for Disaster Recovery (DR). Their goals were to (1) enable a more flexible component level failover, (2) reduce overall costs, and (3) leverage their DR hardware to improve Return on Investment. They selected the Oracle Maximum Availability Architecture using Active Data Guard in a simple active-active configuration. A portion of their primary production databases are located in one data center with the corresponding standby databases in a second remote data center. The remaining production databases are deployed in the remote data center, with their standbys in the first. In this fashion workload is evenly distributed across their data centers and each data center performs the daily rigor of functioning as a true production location versus being a cold standby site. The Wells Fargo architecture is described in the figure below with additional details available in this presentation.

Figure: Wells Fargo Active-Active DR Architecture

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HDFC Bank

HDFC Bank is India's premier housing finance company. Since its inception in 1977, it has maintained a consistent growth in operations to remain the market leader in mortgages. It has grown to over 2,600 branches throughout India with a loan portfolio of over a million dwelling units. HDFC has developed significant expertise in retail mortgage loans to different market segments and also has a large corporate client base for its housing related credit facilities. HDFC has implemented Oracle Database on Oracle Exadata with Oracle Data Guard for disaster recovery. To learn more see this HDFC video.

JPMC

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity. Active Data Guard has been used to replace storage replication for maintaining a hot replica of production databases at a disaster recovery site. Active Data Guard standbys are used to provide superior data protection and offload read only workload. Read this JPMC presentation for more details.

ValeShop

ValeShop specializes in electronic payment methods, benefits and card transactions, providing complete solutions for many business sectors in Brazil. Businesses that issue employee benefit cards rely on ValeShop’s services for transaction capture, payment processing, and development of exclusive products, such as private-label payment cards and specialized cards for food, fuel, and fleet management purposes, thus setting standards for the corporate benefits market. “With Oracle Active Data Guard, we replicated our database in three different places to ensure high availability and reliability for Oracle Database, Enterprise Edition, which processes all transactions carried out with our magnetic cards.” – Helton Moreira, Systems Director, ValeShop. For more information see this ValeShop profile

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Insurance

MetLife

Aon

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MetLife

MetLife is a global provider of insurance, annuities and employee benefit programs, serving 90 million customers. MetLife holds leading market positions in the United States, Japan, Latin America, Asia, Europe, the Middle East and Africa. MetLife uses Active Data Guard for disaster recovery and to offload PeopleSoft and Hyperion read-only reporting to and active standby database (described in the figure below). See more detail in this MetLife video and in this presentation.

Figure: MetLife Active Data Guard Architecture with PeopleSoft and Hyperion

Aon

Aon eSolutions is the technology solutions business of Aon, one of the world’s largest risk management, insurance, and reinsurance brokerage providers. Aon eSolutions has more than 1,600 global customers, including many Fortune 100 companies and more than 250,000 distinct users who leverage its systems. In its new European data center, Aon eSolutions runs a primary production database cluster on an Oracle Database Appliance. It also has a local standby appliance for additional HA and a remote disaster recovery appliance. Aon eSolutions uses Oracle Real Application Clusters and Oracle Active Data Guard to meet its high-availability and disaster recovery requirements. See this article for additional details.

21

Public Sector and Research

U.S. Customs and Border Protection State of Connecticut

CERN MorphoTrak

State of Texas Wellcome Trust Sanger Institute

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U.S. Customs and Border Protection (CBP)

CBP is one of the Department of Homeland Security’s largest and most strategic organizations, with a priority mission of keeping terrorists and their weapons out of the U.S. It also has a responsibility for securing and facilitating trade and travel while enforcing hundreds of U.S. regulations, including immigration and drug laws. CBP has deployed Oracle Exadata and made extensive use of Oracle Maximum Availability Architecture (MAA) best practices to achieve objectives for high availability (HA) and data protection. Oracle Data Guard is used for disaster protection. See the overview of CBP’s configuration in the figure below.

Figure: Oracle Exadata and MAA Implementation at US Customs and Border Protection

State of Connecticut

State of Connecticut uses PeopleSoft to support 16,000 users state-wide. They migrated from large SMP servers each configured with a single node Oracle database and select PeopleSoft modules to Oracle Maximum Availability Architecture (MAA) consolidated on a 6-node Oracle RAC cluster protected by Oracle Data Guard. MAA has provided better performance, scalability, and simpler management, than their previous environment. Learn more by listening to the State of Connecticut podcast.

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CERN

CERN is the European Organization for Nuclear Research, the world's largest particle physics centre. They are located on the Swiss border, which may explain their use of Active Data Guard as the equivalent of a Swiss army knife.

Active Data Guard is used extensively for disaster protection and to load balance systems by offloading read-only workload to active standby databases using the architecture described in the figure below. They also use their Active Data Guard standby databases to offload data extracts from busy production systems, offload backups, and for test systems and to facilitate platform migrations and upgrades with minimal downtime. For more details of how Active Data Guard is used for query offload, backup offload, and disaster recovery and how Data Guard Snapshot Standby is used for test see this CERN presentation. To learn how Data Guard is used to implement technology refresh and database migration with minimal downtime, see this CERN case study.

Figure: CERN Active Data Guard Architectures

MorphoTrak

MorphoTrak Biometrics Identification Solution (BIS) is an Automated Fingerprint Identification System (AFIS) with additional biometric capabilities such as facial and iris recognition. It has been deployed to more than 100 large customers worldwide and delivers a comprehensive solution for investigation, identification and verification in both the criminal and civil markets. Current applications include criminal investigation, applicant background checks, biometric visa and passport, border patrol and security, and social services fraud detection. In one example of a production deployment, the primary database is deployed on an Oracle RAC cluster, with an Active Data Guard standby database

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configured for zero data loss (synchronous) protection and automatic failover (Data Guard Fast-Start Failover). MorphoTrak has made its application Active Data Guard ‘aware’ so that read-only workload is transparently directed to the active standby. See the following figure for an overview of their Active Data Guard deployment. Learn more details in this MorphoTrak podcast, and case study, and presentation.

Figure: Active Data Guard use at MorphoTrak

State of Texas

The State of Texas uses Oracle Exadata as a consolidation platform to cost effectively provide private cloud services to twenty eight different state agencies. One of their major goals is to eliminate redundancy and enforce standards among versions and operating environments. For example, when the state examined usage of Oracle’s PeopleSoft applications handling HR and finance, they discovered nearly 100 implementations throughout the state, many with unique customizations and little standardization regarding the versions, platforms, and management procedures.

The Texas Department of Information Resources decided to use the cloud technologies within the Oracle Exadata and Oracle Exalogic lines to provision a shared “PeopleSoft-as-a-service” environment that the agencies can consume in a simple, straightforward way. “Shared services require a complete platform,” says Kimbriel. “We began with Oracle Exadata”. The state uses Oracle Active Data Guard for disaster recovery and integration between Active Data Guard and Peoplesoft People Tools to transparently offload reports to active standby databases. Read this profile for more information.

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Wellcome Trust Sanger Institute

Wellcome Trust Sanger Institute is one of leading and most published genome research institutions in the world, responsible for completion of fully 1/3 of the human genome. It manages a massive computing capacity – 1000 square meters of data cener space with 16,500 cores and 20PB of storage. It utilizes Oracle Maximum Availability Architecture and Active Data Guard. Sanger uses a mult-standby configuration for its most critical databases – with a local standby and a remote standby for disaster recovery. The local standby provides Sanger multiple options to reduce both planned and unplanned downtime.

Sanger was a very active participant in the Oracle Database 12c Beta Program. It will use Oracle Multitenant with their Oracle Database 12c architecture to reduce operational cost and complexity by driving a more efficient database consolidation model. Oracle Multitenant makes their existing Oracle RAC deployment a more efficient and flexible consolidation platform. Oracle Multitenant replaces other hardware virtualization technologies for their database as a service platform by achieving greater consolidation density and operational efficiency. See the before/after architecture for their database as a service platform described in the figure below, see more details at this Sanger presentation.

Figure: Sanger Consolidation Architecture using Oracle Multitenant and Active Data Guard

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Manufacturing

Intel Alcoa Vilene

Balubaid Group

Sherwin Williams

27

Intel

Intel is the world’s largest semiconductor manufacturer and a leading manufacturer of computer, networking and communications products with over $43B in annual revenue. It also been designated as one of the top ten most valuable brands in the world for ten consecutive years. Intel’s Oracle Databases used for factory automation drive critical decisions and processes in manufacturing operations, planning, engineering, analysis, and process control.

Intel uses Data Guard synchronous zero data loss protection and automatic database failover (Data Guard Fast-Start Failover) to reduce unplanned outages time from greater than an hour using their previous architecture, to just seconds using Data Guard. Data Guard has also reduced downtime for many types of planned maintenance from 2+ hours to just 120 seconds. See the figure below that illustrates how Intel achieved lights-out Data Guard role transitions using Fast-Start Failover and reduced downtime for planned and unplanned outages. See more details in this Intel presentation.

Figure: HA / DR Metrics with Data Guard Fast-Start Failover at Intel

Alcoa

Alcoa runs Oracle Fusion Human Capital Management (HCM) and Oracle E-Business Suite applications supporting a 59,000 person workforce on Exadata protected by Data Guard. Oracle Consulting assisted with their migration to Exadata, the implementation of HCM, and the upgrade to E-Business Suite 12.1. Primary and Data Guard standby systems and databases are managed by Oracle on Demand services. See this Alcoa press release

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Sherwin Williams

Sherwin Williams is the largest producer of paint and coatings in the United States. Founded in 1866 it has over $9.5 billion in revenue. It operates in 120 countries worldwide, with 34,000 employees, 90 manufacturing facilities and 4,000 company owned retail stores. Sherwin Williams has deployed three global instances of Oracle E-Business Suite, one in US/Canada, one in Latin America, and one in Asia Pacific. Sherwin Williams migrated their Tier 1 instances to Oracle Maximum Availability Architecture on Oracle Exadata Database Machine. Data Guard is used for Disaster Recovery

Figure: Sherwin Williams Exadata MAA deployment for E-Business Suite

Vilene Company, Ltd.

Vilene is a leading nonwoven fabric company in Japan who has implemented SAP ERP with Oracle Database. Vilene uses Data Guard to protect their Oracle Database, automate recovery, and reduce the cost of deploying their disaster recovery systems (Data Guard consumes a fraction of the bandwidth consumed by storage remote-mirroring solutions). Data Guard capabilities are critical in a business where Vilene can lose more than a $1 million per outage. For more details see this Vilene profile.

Balubaid Group of Companies (BGC)

BGC is one of the leading business houses in Kingdom of Saudi Arabia. Balubaid Group is a diversified company spanning Automotive, Food Retailing, Real Estate, Manufacturing, Trading and Consumer Finance. The group also has overseas business interests in Sudan, Egypt and Pakistan. In Pakistan, Balubaid group has investment in Nexus Automotive (Pvt.) Ltd which is the exclusive importer and progressive manufacturer of General Motors products in Pakistan. After surviving the massive 2011 floods in Jeddah, BGC chose to deploy Oracle Database 11g Release 2, Enterprise Edition running on Oracle Exadata—the first such implementation in Saudi Arabia—and improve their disaster recovery capabilities using Data Guard. Read more in this Balubaid profile.

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Technology

Garmin Oracle Global IT Real Networks

Autodesk

Symantec

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Garmin International Inc.

Garmin designs, manufactures and markets global positioning system (GPS) navigation and communications equipment for the automobile/mobile, outdoor, fitness, marine and aviation markets. Garmin has successfully deployed Oracle Exadata Database Machines for consolidating several mission-critical applications, including the E-Business Suite – order management, manufacturing, supply chain planning, and financials. Garmin uses Data Guard to protect mission critical data, to provide high availability and disaster recovery in the event of database or site failure, and to provide availability during major planned maintenance events on the production machine, see the figure below.

Garmin uses Data Guard Maximum Performance and asynchronous redo transport. Data Guard failover is used to rapidly transition production applications to a standby database during unplanned outages. A switchover for Garmin Connect is between 5 to 10 minutes which includes planned application services shutdown and restart. Garmin has also offloaded their database backups to the physical standby. For more details, see this Garmin case study.

Fig: Garmin Data Guard Configuration

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Oracle Global IT

Oracle Global IT uses Oracle’s own products at global scale, supporting more than 120,000 employees worldwide. Data Guard is the DR solution used to protect all critical databases that support Oracle development and business operations. One of the best examples of this is Oracle’s own Beehive collaboration application which runs on Exadata and the Maximum Availability Architecture (MAA). Oracle Beehive is a centralized collaboration system for all Oracle employees, provided email, messaging, calendar management, conferencing, and document management services.

Since going live on Exadata X2-2, Beehive has been available 100% while meeting performance SLA’s, even as Oracle continues to add large numbers of new users through acquisitions. MAA has made these extreme levels of scalability and availability possible while enabling Oracle to dramatically reduce cost by consolidating global operations onto a single Oracle Database and single Oracle grid. Beehive uses Data Guard configured in Maximum Performance mode and asynchronous transport services over a wide area network (primary and standby are separated by 1,300 miles). An overview of the configuration and benefits is provided in the figure below.

Figure: Oracle’s Internal IT Beehive Deployment using Data Guard

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Real Networks

Real Networks creates products and services that make it easier for people to access and enjoy digital media on the devices and platforms they choose to use. Real Networks technology powers audio, video, ringback tones, and messaging on more than 700 million mobile handsets from some of the world’s most popular mobile carriers. For their content database, Real Networks deployed Active Data Guard based reader farm and scaled their read workloads. Their architecture included five Active Data Guard standby databases with four synchronous zero data loss standbys and one asynchronous standby. For more details see this Real Networks presentation.

Autodesk

Autodesk is a world leader in 3D design, engineering, and entertainment software and services with over 10 million users worldwide. Autodesk migrated their tier 1 applications to the Oracle Maximum Availability Architecture – including Siebel CRM, SAP ERP, Data Warehouse and Data Marts. Autodesk adopted Data Guard to protect their Oracle Databases and synchronize standby copies at their disaster recovery site (this replaced EMC storage replication previously in use). Autodesk data centers are located on opposite coasts of the United States. Autodesk initially created the remote copies using Active Database Duplication directly from a hot primary with no initial backup – an example of strong integration between Data Guard and Oracle Recovery Manager (RMAN). Autodesk uses Oracle Enterprise Manager to easily monitor the status of their Data Guard configuration. Details of the Autodesk configuration are provided below and in this presentation.

Figure: Autodesk Disaster Recovery Design

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Symantec

VeriSign was acquired by Symantec in August 2010 to form the Symantec Authentication Division. The division is #1 worldwide in SSL Certificates issued under VeriSign, Thawte, and GeoTrust brands. Symantec adopted Oracle Engineered Systems and Oracle Maximum Availability Architecture to benefit from an integrated technology stack – software, systems, and networking, integrated single-vendor support, and high performance. Symantec uses Oracle Exadata to significantly reduce cost through systems and data consolidation. They use Active Data Guard for disaster recovery and to offload authentication reporting applications from the transactional system to the active standby database. They deploy Active Data Guard in an active-active configuration between East and West Coast Data Centers. A portion of the primary databases are hosted in the East with their standby’s in the West. The remaining primary databases are hosted in the West, with their standby’s in the East. Configuration details are provided in the figure below and in this Symantec presentation.

Figure: Symantec Exadata MAA Architecture

34

Information Services

Intermap Technologies

Thomson-Reuters

Computer Age Management Services Epsilon

Oracle Data Guard in Information Service Providers

35

Intermap

Intermap is a leading provider of geospatial solutions. The company was the first to collect, aggregate, and commercialize geospatial data from around the world. Fundamental to the company’s success are its innovations in 3D digital modeling, geometric imaging, data acquisition, data aggregation, and 3D Business Intelligence (3DBI™) applications. Intermap is a global geospatial solutions leader focused on improving the ways people, businesses, and governments use location-based information. Intermap was an early adopter of Active Data Guard, using it for disaster recovery and for securely offloading read-only workload for access by online customers to an active standby, as shown in the figure below. Learn more from this Intermap podcast and this Intermap presentation.

Figure: Active Data Guard usage at Intermap

Computer Age Management Services (CAMS)

CAMS offers a range of transaction processing and customer care services to the mutual fund and insurance industries. Established in 1998, the organization has a network of service centers and 300 branch offices in all major cities in India. CAMS provides services to 18 mutual fund groups in India, and is responsible for around half of all mutual fund transactions processed across the country. CAMS implemented Oracle Active Data Guard as part of a disaster recovery infrastructure, which CAMS’ database administration team configured to provide failover protection for around 20TB of company data. Standby databases are also used for read-only reporting to offload the primary transaction systems. Read more details in this CAMS profile.

36

Thomson Reuters

Thomson-Reuters are the leading source of intelligent information for the world’s businesses and professionals, providing customers with competitive advantage. Thomson-Reuters have 60,000 employees in more than 100 countries and 2012 Revenues of US $12.9 Billion. Thomson-Reuters have made extensive use of the Oracle Maximum Availability Architecture and of Data Guard, for high availability for both planned and unplanned outages and for disaster recovery. They have used both Synchronous zero data loss and asynchronous configurations. They have also utilized Active Data Guard, both on Oracle Exadata and on commodity Linux/NAS based systems that they engineer in-house. The figure below describes Thomson’s deployment of Active Data Guard with Oracle Engineered Systems (see this presentation for more details). In addition, a second Thomson presentation provides details of their use of Active Data Guard and Oracle GoldenGate with their commodity systems platforms. Finally, learn how they used Data Guard to reduce planned downtime during upgrades and tech refresh in this presentation.

Figure: Active Data Guard for Data Warehouses at Thomson Reuters

Epsilon

Epsilon manages customer loyalty programs for major global brands. These programs generate large amounts of data and must be capable of high-performance transaction processing, tracking, configuring, logging, and campaign execution. Epsilon runs on Oracle Exadata and uses Active Data Guard for real time data protection and availability. Read this profile for more details.

37

Transportation and Logistics

United Parcel Service (UPS) Enterprise Holdings

Athens International Airport

WestJet

Oracle Data Guard in Transportation and Logistics

38

United Parcel Service (UPS)

UPS is the world's largest package delivery company and a leading global provider of specialized transportation and logistics services. Every day, UPS manages the flow of goods, funds, and information in more than 200 countries and territories worldwide. While Oracle databases provide an important ingredient to UPS' information flow network, UPS must also keep a keen eye out for meeting SLA requirements related to High Availability - for both unplanned and planned outages. For example, the maximum allowed downtime for any single event must be less than 15 minutes. In this context, Oracle Database upgrades constitute a highly critical element of planned maintenance activity, and UPS must look into ways of minimizing planned downtime related to database upgrades. Thankfully, the Rolling Upgrade with Transient Logical capability in Data Guard, UPS was able to demonstrate taking only 4 minutes of application outage to perform database patchset or major release upgrades – see figure below. For further information, refer to this UPS presentation.

Fig: UPS Achieves Planned Maintenance SLA using Data Guard Rolling Upgrade

39

Enterprise Holdings

Enterprise Holdings is the largest car rental company in the world as measured by revenue, fleet, and employees, operating a global network of more than 8,200 airport and neighborhood locations under the Enterprise Rent-A-Car, National Car Rental, and Alamo Rent A Car brands. Combined, these businesses – which include extensive car rental and car sharing services, commercial truck rental, corporate fleet management, and retail car sales – accounted for $15.4 billion in revenue and operated 1.3 million vehicles throughout the world in fiscal year 2012.

With such a business critical transportation network deployed around the world, it is no wonder that Enterprise relies on Oracle databases, and more specifically – on Oracle Data Guard and Active Data Guard, to maintain business uptime. Not only that, it has gone ahead and segmented its business applications based on their criticality – resulting in a mission-critical Oracle database architecture involving Data Guard with Fast-start Failover enabled (lights out HA), and a business-critical Oracle database architecture leveraging Active Data Guard for 24x7 access on the Active standby for time-sensitive queries on customer and pricing data. The figure below shows how their business-critical system is architected. For further information, refer to this Enterprise presentation.

Figure: Active Data Guard for Business Critical Systems at Enterprise

40

Athens International Airport

Athens International Airport is the largest hub for air travel in southeastern Europe. Its IT systems went through an infrastructure overhaul prior to the 2004 Athens Olympics Games, and the IT staff of the airport – after considerable due diligence, chose Oracle Database 11g and Oracle MAA components such as RAC, ASM and Active Data Guard, to meet the strict SLAs of its mission critical systems, which run Oracle E-Business Suite and Airport Management Systems. Active Data Guard – in addition to ensuring continuous data protection, has significantly boosted the performance of its main production systems by offloading reporting and content delivery to various stakeholders such as Telcos and Government authorities. Active Data Guard has also enhanced overall IT security by restricting access to its production servers from reporting applications and backup jobs, by ensuring that these applications run only on the Active standby database.

Listen to the Athens International Airport podcast to hear additional details.

WestJet

WestJet flies one of the youngest fleets of Boeing 737 Next-Generation aircraft serving more than 80 destinations in North America, Central America and the Caribbean. It recently completed a database consolidation effort reducing its I.T. footprint from 25+ standalone database servers onto two Exadata Database Machines. WestJet consolidated 16 databases and migrated Siebel to their new environment. Data Guard replication used for high availability and disaster recovery. Their disaster recovery site is located 3200km away from their primary site. See the figure below for an overview of their WestJet’s data center consolidation, see this presentation for additional information.

Figure: Active Data Guard at WestJet

41

Software as a Service

Paychex

Xactly

Oracle Data Guard in Software as a Service Providers

42

Paychex, Inc.

Paychex is a recognized leader in the payroll, human resource, and benefits outsourcing industry, with more than 12,000 employees and $2.1 billion in revenue and serving more than half a million small- to medium-sized businesses nationwide. Paychex makes extensive use of the Oracle Maximum Availability Architecture. It uses Active Data Guard synchronous zero data loss protection and offloads read-only workload (Business Objects and Data Stage) to active standby databases, as described in the figure below. Active Data Guard enabled Paychex to eliminate separate reporting instances that were maintained using logical replication and eliminate storage remote mirroring previously used to protect the reporting instances. For more information see this Paychex case study.

Figure: Paychex Oracle Database 11g Implementation using Active Data Guard

Xactly

Xactly uses a software-as-a-service (SaaS) model to provide affordable on-demand sales compensation solutions that allow companies of all sizes and budgets to improve business performance without complex software implementations and high costs. “Active Data Guard’s allows us to offload the reporting activities from the primary database is extremely important and has helped us improve our overall database performance.” For more details see this Xactly profile.

Data Guard and Active Data Guard Users By Industry – October 2013 High Availability Product Management

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