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UpdatedDecember2013
OraclePublicSectorRevenueManagement:FrequentlyAskedQuestions
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FAQ(FrequentlyAskedQuestions)
PublicSectorRevenueManagement
TableofContentsORACLEPUBLICSECTORREVENUEMANAGEMENTOVERVIEW................................................................ 4
1. HowisOraclePublicSectorRevenueManagementlicensed?.......................................................... 42. WherecanIfindalistingoftheproductfeaturesincludedineachlicensemodule?..................... 43. Canaproductfeaturebeincludedinmultiplelicensemodules?...................................................... 44. WhatbusinessfunctionsaresupportedbyOraclePublicSectorRevenueManagement?............55. AreETM,ETPMandPSRMthesame?.................................................................................................. 66. WhatistheReleaseHistoryofOraclePublicSectorRevenueManagement?................................. 67. WhatistheWinHistoryofOraclePublicSectorRevenueManagement?........................................ 68. WhatistheGo-LiveHistoryofOraclePublicSectorRevenueManagement?................................. 79. WhatisOracleUtilitiesApplicationFramework?................................................................................ 710. WhatproductsaretypicallyimplementedwithOraclePublicSectorRevenueManagement?......811. Docustomersneedafulluselicensetousetheproductsmentionedabovewhenpurchasing
OracleApplications?............................................................................................................................... 912. WhatMicroFocusLicensedoINeed?.................................................................................................. 913. WhatlanguagesdoesOraclePublicSectorRevenueManagementsupport?............................... 1014. WhereshouldIgoforfurtherLicensinginformation?...................................................................... 10
ORACLEPUBLICSECTORREVENUEMANAGEMENTIMPLEMENTATIONFAQ........................................ 1015. WhatarethedifferencesbetweenConfiguration,DevelopmentandCustomization?.................. 1016. Howdoimplementationconfigurationanddevelopmentaffectwarrantyandsupport?..............1217. Doestheproductcontainmodificationstothecommonbaselinethatarenotavailabletoall
customers?............................................................................................................................................ 1318. AreOracleRevenueManagementproductsand/orservicesbeingmanufacturedorperformedat
sitesoutsidetheUnitedStates?.......................................................................................................... 1319. WherecanIfindtheOraclePublicSectorRevenueManagementdocumentationanddata
model?.................................................................................................................................................... 1320. HowcanItailortheOraclePublicSectorRevenueManagementUIlayertoaccommodate
customerrequests?.............................................................................................................................. 1421. Howcanbusinessrulesbedefinedandmaintainedbyusers?....................................................... 1422. WhatextensionscanbemadetotheBusinessApplicationLayer?................................................ 1523. HowcanIextendthedatabaselayer?................................................................................................ 1524. HowdoIpreventmultipleinternalusersfrommodifyingthesamedataatthesametime?........1525. WhatplatformsaresupportedforOraclePublicSectorRevenueManagement?.......................... 15
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26. Whatisthedifferencebetweensupportedandcertifiedplatforms?............................................... 1727. ArethereanyproprietarytoolsrequiredtorunormaintainOraclePublicSectorRevenue
Management?......................................................................................................................................... 1728. WhatmethodologyisusedtoimplementOraclePublicSectorRevenueManagement?.............1729. WhatskillsareneededtoimplementOraclePublicSectorRevenueManagement?.................... 1730. WhataretheusesandbenefitsofusingtheOraclePublicSectorRevenueManagement
DemonstrationDatabase?.................................................................................................................... 1831. Whatarepatches,roll-upsandservicepacks,andwhendoIneedtoapplythem?..................... 1832. HowareOraclePublicSectorRevenueManagementupgrades,enhancementsandfixes/patches
obtainedandhowdowereceivenotification?................................................................................... 1833. AreServicePacksmandatory?............................................................................................................ 1934. Whatinstallationinformationisavailable?........................................................................................ 1935. Whatqualityassuranceprocessesarefollowedbeforereleasingsoftwarepatches?.................. 1936. Whichtoolsshouldbeusedfordatamigrationbetweenenvironments?....................................... 2037. WhatstepsareinvolvedintheOraclePublicSectorRevenueManagementupgradeprocess?. 2038. Whatarethebenefitsofupgrading?................................................................................................... 2139. Whyinvestintestautomation?........................................................................................................... 2140. CancustomersobtainacopyofOraclestestautomationandre-useit?...................................... 2242. Whichtestautomationtoolsarerecommended?.............................................................................. 2243. Whyshouldcustomerconfigurationbeperformancetested?......................................................... 2344. Whatperformancetesttoolsarerecommended?.............................................................................. 2347. HowcanOraclePublicSectorRevenueManagementbeintegratedwithotherapplications?....2448. HowareintegrationstoOraclePublicSectorRevenueManagementbuilt?.................................. 2549. WhatintegrationsarecurrentlyavailableforOraclePublicSectorRevenueManagement?.......2550. Whatistheapproachforarchiving?................................................................................................... 2551. HowdoImanageandoptimizemyentireOraclePublicSectorRevenueManagement
environment?......................................................................................................................................... 2652. WhattechnicalbestpracticesandwhitepapersareavailableforOraclePublicSectorRevenue
Management?......................................................................................................................................... 2753. WheredoIgoforOraclePublicSectorRevenueManagementcustomersupport?..................... 2754. HowdoyouworkeffectivelywithOracleGlobalCustomerSupport?............................................ 2755. WhattrainingisavailableforOraclePublicSectorRevenueManagementimplementers?.........2756. WherecanpartnersgoforfurtherinformationaboutOraclePublicSectorRevenue
Management?......................................................................................................................................... 27
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ORACLEPUBLICSECTORREVENUEMANAGEMENTOVERVIEW1. HowisOraclePublicSectorRevenue Management licensed?
OraclePublicSectorRevenueManagement (PSRM)isbuiltaroundtheconceptof revenuemanagementlicenseoptionmodules. EachmodulewithinOraclePublicSectorRevenue Managementprovidesstandardbusinessprocessandbusinessrulesupportformajortaxadministrationfunctions.Customerscanlicensethemodulesthatmeettheirrequirementsandexpandlater,astheirneedsevolve.
Themetricusedforlicensingisrevenuemanaged. Customerscanlicensebasedontherevenuemanagedforaninitialphase. Iflateron,customers transitiontomanageadditionalrevenue,forexamplebyaddingmoretaxtypestobeprocessedinPSRM,thelicenseamountcanbeincreased.
Ifthelicensemetricofrevenuemanagesdoesnotworkforacustomer,anexceptionmetriccanberequested. Thesalesrepresentativecanassistwithfindinganappropriatemetricandobtaininganexception.
RequiredModule: FoundationProvidesaninfrastructureforfunctionalmodulesandsupportsacustomizationtoolkit.
AllfeaturesandfunctionsinFoundationaregenericinnatureandmaybeextendedasneeded. OptionalModules:
RegistrationUsedforcapturingtaxpayerdemographicandaccountinformation. Thismoduleincludesallelementsoftheaccountmodel,includingPerson,Account,TaxRole,ObligationandAsset.
Forms Includesallelementsrelatedtotheconfigurationandprocessingofregistrationandtaxforms,
including
Form
Type,
Form
Upload,
Tax
Form
and
Registration
Form.
Accounting Managestaxpayerandrevenueaccountingbusinessprocesses. Thisincludes:
maintainingadjustments,calculatingpenaltiesandinterest,grantingwaivers,processingoverpayments,managingdistributioncodes,financialtransactions,accountingcalendars,fundaccounting,GLdivisionsandcashaccountingfeatures.
Payments Responsibleforprocessingincomingandoutgoingpayments. Thisincludes:maintainingbankandbankaccountinformation,paymentdistributionandpriorities,tenderanddepositcontrolinformationandmanagingtheactualpaymenteventsandautomaticpayments.
BillingManagesthebillgenerationprocess. Thefunctionalityincludes: Bill,BillType Collections Includesallbusinessprocessesthatrequireaworkflow. Thisincludes: Overdue
Process,CollectionCase,CollectionAgencyReferral,PayPlan,Bankruptcy,Suppression,AuditandAppeals.
2. WherecanIfindalistingoftheproductfeaturesincludedineachlicensemodule? TheOraclePSRMFeaturesandFunctionsdocumentprovidesadetailedlistingofthemajorfeatures
thatareincludedwitheachPSRMModule.3. Canaproductfeaturebeincludedinmultiplelicensemodules?
Yes.TheFoundationmoduleisrequiredaspartofeveryOraclePublicSectorRevenueManagementimplementation.Eachoftheremainingoptionalmodulesis definedtobeindependentwiththefeatures
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requiredtoimplementarobustPSRMinstancethatsupportsstandardbusinessfunctionsforthatmodule.Inordertodothisthereareanumberoffeaturesthatarepartofmultiplelicensemodules.
4. WhatbusinessfunctionsaresupportedbyOraclePublicSectorRevenue Management? TheOracleTaxReferenceModels(TRMs)areaninitiativetoacceleratetheimplementationofOracle
PublicSectorRevenueManagement(PSRM). TheTRMsareasetofassetsthatrepresenttheimplementationofOraclePSRM foramodeltaxauthority,calledtheSuperiorDepartmentofRevenue(SDOR). TheTRMsdocumentthebusinessanalysis,businessrequirements,andbusinessprocessflowsthatrepresentthebusinessactivitiesoftheSuperiorDOR. TheTRMsalsoincludethesolutionanalysistooutlinetheimplementationapproachforeachsetofbusinessprocesses.
SDORprojectdocumentationisavailablefortheSales&UseandCorporateIncomeTaxTypes.Documentationis availableforthefollowingfunctionalareas:
TaxpayerProfile TaxpayerAccounting FormsandAssessments Payments OverpaidAccounts Compliance Collections Revenue Correspondence System
TRM encapsulatesstandardbusinessprocessesforeachofthesemajortaxandrevenuefunctionalareas. Foreachfunctionalarea,thedocumentationincludesdetailedrequirements,requirementstraceabilitytothedetailedprocessflowsandagap/fitsolutionanalysis.
TheBusinessAnalysisassetsdocumentthebusinessrequirementsanddetailedprocessflowdiagramsforallofthefunctionalareas. TheTRMstartswithaLevel0processmodel,andwhichdrillsintohundredsofbusinessprocessflowsandstepsatLevel1,Level2,andLevel3. ARequirementsTraceabilityMatrix(RTM)isusedtomapthousandsoftypicalbusinessrequirementstotheapplicablestepsinthebusinessprocessflows.
TheSolutionAnalysisassetsdocumentthesolutionimplementationapproachtofulfillthegivenbusinessrequirements,usingaspecificversionofOraclePSRM. Thisgap/fitanalysisincludestheidentificationofsolutionpackagesforimplementationguidance. Thisincludesconfigurationwidgetcountsthatcanbeusedforbudgetaryestimationplanning.
OPNregisteredimplementerscanfindadditionalmaterialattheOraclePartnerNetwork (OPN)website:
http://www.oracle.com/partners/en/knowledge-zone/applications/tax-apps-040065.htm NavigatetotheImplementtab ScrolldowntotheToolsandResourcessection
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5. AreETM,ETPMandPSRMthesame? ThenamesEnterpriseTaxationManagement(ETM),EnterpriseTaxationandPolicyManagement
(ETPM)andPublicSectorRevenueManagement(PSRM)areusedinterchangeably,eventhoughtheyreflectdifferentversionsoftheproduct. WhenthenamechangedfromETMtoETPMthisreflectedtheadditionofOraclePolicyManagementtotheproduct. ThenamePSRMwaschosentoreflectthewidermarketfortheproductasitispositionedforpublicsectorcustomerswhomanagerevenuebutarenottaxauthorities. Nofunctionalitywasremovedoradded,otherthanwhatisincludedaspartofthenewrelease.
6. WhatistheReleaseHistoryofOraclePublicSectorRevenue Management? Thereleasecyclefornewversionsofproductis18to24months. In2006SPLWorldGroup(SPL),aleadingproviderofrevenueandoperationsmanagementsoftware
fortheutilitiesindustry,hadwonacontractwiththeDutchTaxAuthorityusingCustomerCareandbilling(CCB)andsawthisasanopportunitytocreateaproductoptimized forrevenuemanagement. OnNovember3,2006,OracleannouncedthatithadacquiredSPL. ThefirstreleaseofOracleEnterpriseTaxationManagement(ETM)version2.1.5wasreleasedfor
generalavailabilityinDecemberof2007.TheETMv2.1.5productbuiltonthesuccessof OracleUtilities CustomerCare&Billingv2.1.0. Withthisrelease,anewstand-aloneproduct,designatedforthetaxindustrywascreated. ThisenabledtheOracle tooptimizeOracleEnterpriseTaxationManagementfortaxauthoritiesandthepublicsector.
InMarchof2009Oracle releasedETMv2.2.0. Thiswasamajorfunctionalandtechnicalreleaseonversion2.2ofOracleUtilitiesApplicationFramework.ThisreleaseincludedfunctionalityaroundFormsandPenaltyandInterestcalculation.
InAprilof2010Oracle releasedETPMv2.2.0SP2. ThisservicepackincludedmajorenhancementsforFormsandPenaltyandInterest. Also,withthisreleasealimiteduselicenseofOraclePolicyAutomationwasadded,andtheproductnamechangedfromOracleEnterpriseTaxationManagementtoOracleEnterpriseTaxationandPolicyManagement. TheadditionofOraclePolicyAutomationisakeydifferentiatorforPSRM. Itallowedcustomerstorespondtoanenvironmentwherefrequentpolicychangesarethenorm.
InMarchof2011Oracle releasedETPMv2.3.0. Thiswasamajorfunctionalrelease,includingenhancedfunctionalityforAudit,AppealsandBankruptcy.
InJanuaryof2012OraclereleasedETPM v2.3.1. Thisreleaseincludedenhancementstotaxpayerprofile,forms,taxpayeraccountingandpaymentsfunctionality.
InOctoberof2013OraclereleasedPSRMv2.4.0. Thiswasamajorfunctionalrelease,includingrenovatedfunctionalityforassetbasedtaxation,billing,calculationsandproductioncontrols. Forthisreleasetheproductnamechangedtobetterfitthetargetmarket. PSRMisrelevanttotaxauthoritiesandalsotootherpublicsectorauthoritiesthatmanagerevenue,includingcustomsauthoritiesorbenefitmanagementauthorities.
7. WhatistheWinHistoryofOraclePublicSectorRevenueManagement? 2006: SPLwinsthefirstcontractwithafederaltaxauthorityinEMEA December2007: FirstUnitedStatestaxauthoritypurchasesETM March2008: SecondUnitedStatestaxauthoritypurchasesETM
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May2008: ThirdUnitedStatestaxauthoritypurchasesETM November2008: FirstsocialservicesauthorityinLatinAmericapurchasesETM February2009: FirsttaxauthorityinAfricapurchasesETM May2009: FirsttaxauthorityinLatinAmericapurchasesETM February2010: FirststateunemploymentinsuranceauthorityintheUnitedStates purchasesPSRM August2010:Asia-PacificfederalagencyinAustraliapurchasesETPM August2010:Asia-PacificinlandrevenueauthoritypurchasesETPM March2011: FirstlocalgovernmentinEMEApurchasesETPM March2012: MinistryofLaborandsocialPolicyauthorityinEuropepurchases ETPM May2012: FirstgovernmentAuthorityinSouthAmericapurchasesETPM. Withthiscustomer,wenow
haveacustomerineachcontinent. September2012: SecondTaxauthorityinAfricapurchasesETPM(Lesotho) September2012: TaxauthorityintheMiddleEastpurchasesETPM (Kuwait) September2012: MiddleEast ministryoffinancepurchasesETPM (Qatar) November2012: ExistingcustomerinEMEApurchasesETPMtomanageallmajortaxtypes.
8. WhatistheGo-LiveHistoryofOraclePublicSectorRevenueManagement? August2009: FirststatetaxauthorityintheUnitedStatesgoesliveonETMv.2.1.5 December2009: FirstfederaltaxauthorityinEuropegoeslive August2010:SecondstatetaxauthorityintheUnitedStatesgoeslive January2011: FirstcustomerperformsaproductionupgradefromETMv2.1.5tov.2.2.0SP2 June2011: FirstfederalagencyinAustraliagoeslive July2011: ThirdstatetaxauthorityintheUnitedStatesgoeslive July2012:FirsttaxauthorityinAfricagoeslive April2013: SecondtaxauthorityinAfricagoeslive July2013:: FirstlocalgovernmentinEMEAgoeslive August2013: FirstMinistryofLaborandsocialPolicyauthorityinEuropegoeslive
October2013:
Fourth
state
tax
authority
in
the
United
States
goes
live
9. WhatisOracleUtilitiesApplicationFramework?
OraclePublicSectorRevenueManagement (PSRM)isdevelopedusingacommonapplicationframeworkcalledOracleUtilitiesApplicationFramework
TheOracleUtilitiesApplicationFrameworkisutilizedby multipleproductsandisresponsiblefor: Commonfunctionsacrossproducts. Technologystacktobesupportedbytheproducts.
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Platformscertifiedfortheplatform. OtherproductsbuiltusingtheOracleUtilitiesApplicationFrameworkinclude:
OraclePublicSectorRevenueManagement OracleUtilitiesCustomerCareandBilling OracleUtilitiesBusinessIntelligence OracleMeterDataManagement OracleMobileWorkforceManagement OracleInsuranceRevenueManagementandBilling
10. WhatproductsaretypicallyimplementedwithOraclePublicSectorRevenueManagement? Oracleprovidesavarietyof productsthathelpfillpublicsectorrevenuemanagementcustomerneeds.
AlmosteveryPublicSectorauthorityrunsOracletechnologytoday. 25outof25topgovernmentsgetbetterresultswithOracle.
Oracledeliversacompleteplatformofdatabase,middleware,applications,servers,andstorage. ThisallowscustomerstotakeadvantageofthefullOraclestack. Dependingonthespecificcustomerneeds,manyofthefollowingproductsareoftenpurchasedbyacustomer:
OracleDatabase OracleRealApplicationClusters(RAC) OraclePartitioning
OracleTaxAnalytics OracleBusinessIntelligencePublisher OracleBusinessIntelligenceEnterpriseEdition OracleDataIntegrator OracleEnterpriseManager
OraclePSRM SelfService OracleDatabaseEnterpriseEdition WebLogicSuiteforOracleApplications WebCenterPortalforOracleApplications
OracleApplicationIntegrationArchitecture OracleDocumaker OtherOracleApplications
SiebelforPublicSector OracleE-BusinessSuite OraclePeopleSoft
ServersandEnvironment OracleWebLogic OracleEnterpriseLinux
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OracleExadata OracleExalogic
Middleware OracleFusionMiddleware OracleIdentityManagement OracleAccessManager
Training OracleUserProductivityKit
TestAutomation OracleAutomationTestingSuite
11.DocustomersneedafulluselicensetousetheproductsmentionedabovewhenpurchasingOracleApplications? CustomersareabletobenefitfromOracleApplicationSpecificTechnology(AST) productswhenthey
purchaseOracleApplications,includingOraclePublicSectorRevenueManagement (PSRM). OracleApplicationSpecificTechnologyproductsaredesignatedbythesuffix"forOracleApplications"
andarelimitedtousewitheligibleOracleApplications,suchasPSRM. EachOracleApplicationSpecificTechnologyproductcontainsthesamefeaturesasitsfulluse
counterpart,butisrestrictedforuseonlywiththeeligibleOracleApplicationforwhichitislicensed. UsuallytheASTproductlicensingisofferedatasignificantdiscountoftheregularfulluselicense.
12. WhatMicro FocusLicensedoINeed? DuetoOraclePublicSectorRevenue Management (PSRM)shistory,therearesomefeatures
deliveredinCOBOL. Becauseofthis,aruntimelicenseofMicroFocusisrequiredandprovidedwiththePSRMlicense. ItishighlyunlikelythatcustomerswillcreatecustomCOBOLfeatures,butanydevelopmentinCOBOLrequiresadditionallicenses.
OraclePublicSectorRevenueManagement (PSRM)supportsthefollowingMicrofocuslicenses: MicroFocusServer(forUNIXorWindows)(Required).Thisistheruntimeandlicensing
enginethatallowstheproduct'sCOBOLprogramstoruninaproductionenvironment.A30-daytemporarylicenseisincludedwithyourOraclePublicSectorRevenue Managementlicensefee.
MicroFocusServerExpress(forUNIX)(Optional).ThissoftwareisusedtocompileCOBOLprogramsfordeploymentinaUNIXenvironment.ThislicenseisrequiredifyouwillbedevelopingyourownCOBOLprograms.
MicroFocusNetExpress(forWindows)(Optional).ThissoftwareisusedtocompileCOBOLprogramsfordeploymentintheWindowsenvironment.ThislicenseisrequiredifyouwillbedevelopingyourownCOBOLprograms.
BothNetExpressandServerExpressincludeaCOBOLcompilerandaCOBOLrun-time. MicroFocusServerlicensesareincludedwithOraclePublicSectorRevenue Managementlicenseas
partofanOEMagreement.
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MicroFocusServerExpressandMicroFocusNetExpressareonlyneededtocompileCOBOLprograms. Ifnecessary,thesehavetobelicensedseparately,butarerelativelyinexpensive.
IfyouaredevelopingusingJavaonly,MicroFocusServerExpressandMicroFocusNetExpressarenotrequired.
13. WhatlanguagesdoesOraclePublicSectorRevenueManagementsupport? OraclePublicSectorRevenueManagement (PSRM)iscurrentlyavailableinEnglish,Arabic,Iberian
Portuguese,SerbianLatin,GermanandLatinAmericanSpanish. PSRMsupportsmultiplelanguagesandcanbetranslatedimplementerscanperformlocaltranslations
fortheuserinterfaceandtheuser helpdocumentation. Oracleisalwaysinvestinginaddingnewlanguages. Contactyoursalesrepresentativeformore
informationon
a
new
translation.
PleasecontactOracleCorporationforfurtherdetailsontranslatingtheOraclePublicSectorRevenue
Managementsolutiontoadditionallanguagepacks.14. WhereshouldIgoforfurtherLicensinginformation?
Oracle.comprovidesgenerallyavailableinformationaboutallOracleproducts,includingsalesbrochures,datasheetsandwhitepapers.
Forlicensedimplementers,the OraclePartnerNetworkwebsiteprovidesnewsandinformationaboutOraclePublicSectorRevenueManagement,aswellastrainingmaterialandopportunities,othertoolsandresourcesforimplementersandinformationaboutOracleevents
http://www.oracle.com/partners/en/knowledge-zone/applications/tax-apps-040065.htm ExistingcustomerscanaccessmoreinformationonMyOracleSupport. Thisincludespatchdownloads,upgradeinformation,andmoretechnicalproductdocumentation.
AdditionalinformationaboutOracleTaxproductscanbefoundintheOracleTaxBlogathttp://blogs.oracle.com/tax
i. ThisblogisallestablishedandmaintainedbytheOraclePSRMProductManagementteam. ThisblogisforOraclePSRM customers,deliverypartners,andevenourOracle professionals,andisdedicatedtoallthingsrevenuemanagement. Wewillfocusonsupportandimplementationtips,announcements,andFAQs(frequentlyaskedquestions)forallofourOracleTaxproducts. These includeOraclePublicSectorRevenueManagement(PSRM), OracleTaxAnalytics,andourOraclePSRMintegrationproducts.YouwillseepostsfromalltheOraclePSRM productmanagers,allinoneblog.
ORACLEPUBLICSECTORREVENUEMANAGEMENTIMPLEMENTATIONFAQ15. WhatarethedifferencesbetweenConfiguration,DevelopmentandCustomization?
ConfigurationistheprocessofsettingupoptionsforOraclePublicSectorRevenueManagement(PSRM) featurestailoredtomeetimplementationspecificbusinessrequirementsusingtheadministrativetoolssuppliedwithintheapplication.
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Configuration consists of Business Configuration and Technical Configuration,common elements include:
CompletedthroughtheOraclePublicSectorRevenueManagementAdministrationMenuoptionswithoutprogramming
TheDemonstrationDataprovidedwithOraclePublicSectorRevenueManagement canbeusedforconfigurationset-upideas,training,demos,andconferenceroompilots
RoutinemaintenancecanbeaccomplishedutilizingConfiguration. OraclePublicSectorRevenueManagementFeaturesand FunctionsutilizedbyConfigurationare:
DocumentedwithintheOraclePublicSectorRevenueManagementproductdocumentation Supportedandcoveredunderwarranty PatchedunderOracleGlobalCustomerSupportprocesses
Business Configurationshouldberecognizedas: BusinessUsersdeterminetheconfigurationvalues Examples:
Setup Control Data, Tax Types, Adjustment Types Defining parameters for an Algorithm Setting up Rates Defining Form Lines Items and Rules
Technical Configurationshouldberecognizedas: ITstaffdeterminetheconfigurationvalues OraclePublicSectorRevenueManagementhasEmbeddedHelpfeaturesimplementers can useto
documentwhatisconfigured Examples:
Creating a new Business Object or Zone Any algorithm type, script, zone, portal, data area, Business Object, Business Service Specifying or removing a deferred monitor process on a base-product Business Object Base product Business Object modified through:
Installation Options and Feature Configurations Disabling base product algorithms plugged in on a base-product Business Object Adding algorithms to a base-product Business Object
SQL statements in zones, or HTML for UI Maps
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Creating XAI inbound and outbound messages Disabling option values Extending base-product data areas
Developmentisthe useoftoolsandmethodsprovidedinthebaseproductforprojectstoperformsafe,upgradeabledevelopmentthatpreservesthecustomersupgradepathtoallowcustomerstotailortheapplicationtotheirspecificbusinessrequirements,withoutsacrificingtheupgradebenefitsofCOTS.
TheDevelopmentToolsprovidedare:
Documentedwithin
the
Oracle
Public
Sector
Revenue
Management
product
documentation
Supportedandcoveredunderwarranty PatchedunderOracleGlobalCustomerSupportprocesses ThemodulescreatedwiththeDevelopmentToolscannotbesupportedor fixedbyapatchfrom
OracleGlobalCustomerSupport OraclePublicSectorRevenueManagementhasEmbeddedHelpfeaturesimplementers can
usetodocumentwhatisconfigured
Development shouldberecognizedas: Examples:
Development using the SDK we provide with OraclePublicSectorRevenueManagement(i.e.java algorithms, new java batch programs).
Development using the OraclePublicSectorRevenueManagementconfiguration tools (xPathscripting)
Development using 3rdparty development tools and then imported into OraclePublicSectorRevenueManagement(xPath editors, JavaScript editors, etc.)
Customizationismodificationofthebaseproductsoftwareandisnotpreservedduringanupgrade.OraclePublicSectorRevenueManagementSoftware(PSRM)isarchitectedtopreventcustomizations,sothatupgradepathsarepreserved;makingCustomizationaconceptwedonotsupport.
16. Howdoimplementationconfigurationanddevelopmentaffectwarrantyandsupport? TheOraclePublicSectorRevenueManagement(PSRM)warrantyensuresthatallfeaturesand
functionswillworkasdescribedintheproductdocumentation. Forthesepurposes,productdocumentationincludes:
ServerAdministrationGuide FrameworkAdministrationGuide PSRMInstallationGuide
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PSRMDBAGuide PSRMQuickInstallGuide PSRMReleaseNotes PSRMBusinessProcessGuide PSRMAdministrationGuide ProductHelp
OraclesLifetimeSupportPoliciesareoutlinedonoracle.com. ThecurrentreleaseofOraclePSRM isversion2.4.0,releasedforGeneralAvailabilityinOctober2013. PertheLifetimeSupportPolicy,PremierSupport forOraclePSRMv2.4.0isofferedfor5years,throughSeptember2018. ExtendedSupport offersuptoanextra3yearsofsupportforselectsoftwarereleases,atanadditionalfee.SustainingSupportprovidesmaintenanceforaslongasyouuseyourOraclesoftware.
AnyconfigurationperformedinPSRM willnotaffectthewarrantyandwillbeabletobeupgradedandsupported. DevelopmentperformedusingtheSoftwareDevelopmentKit(SDK)willalsonotaffectthewarrantyandshouldcontinuetoperformafterupgrades.
TheOracleteamstrivestominimizeupgradeimpactsovertime. Toaccomplishthat,weconductthoroughregressiontesting.
17.Doestheproductcontainmodificationstothecommonbaselinethatarenotavailabletoallcustomers? Allcustomersareable todownloadOraclePublicSectorRevenueManagement(PSRM)from
eDelivery. TherearenodifferencesbetweencodelinesforcustomersusingthesameversionofPSRM. Customersareabletoextendthebaseproducttomeettheirneedsthroughconfigurationanddevelopment performedbysystemintegrators.
18.AreOracleRevenueManagement productsand/orservicesbeingmanufacturedorperformedatsitesoutsidetheUnitedStates? TheOraclePublicSectorRevenueManagement(PSRM)developmentteamhasmembersinavariety
oflocationsthroughouttheworld. Ourcurrentdevelopmentcentersinclude SanFrancisco,CA Manila,Philippines Hyderabad,India Raleigh,NC
Bridgewater,NJ
19. WherecanIfindtheOraclePublicSectorRevenueManagement documentationanddatamodel?
ThedocumentationforourOracleTaxproductsisavailableon-line,andeasilyaccessiblefromoracle.com. ThisincludesOraclePublicSectorRevenueManagement(PSRM)v2.2,v2.3.0,v2.3.1andv2.4.0, OracleTaxAnalytics v2.0,OracleETPMWebServicev1.0andOracleTaxPSRMintegrationproductsforOracleEBSandPeopleSoft. TheeasilyaccessibledocumentationlibraryincludestheonlineHelp,ReleaseNotes,InstallationGuides,andDBA,Administration,andBatchguides.AlldocumentationisavailableinPDFformat. Inaddition,theon-linehelpforPSRMisavailableinHTMLformat.
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Youcanfindthemhere: http://www.oracle.com/technetwork/documentation/pubsectrevmgmt -154608.html,orbygoingtohttp://www.oracle.com/documentation,andselectingOracleTax.
OracleeDeliveryallowsyoutodownloadamediapackcontaininginformationaboutOraclePublicSectorRevenueManagement,including: TheproductReleaseNotesprovideinformationaboutnewfunctionalityfortherelease,aswellas
technicalspecificationsandsupportedplatforms. TheproductInstallationGuideprovidesdetailedinformationregardingtotheinstallationofOracle
PublicSectorRevenueManagement,includinganoverviewoftheApplicationArchitecture,Supportedplatformsandhardware,andotherinstallationdetails.
TheQuickInstallGuideprovidesahigh-leveloverviewoftheinstallationstepsforOraclePublicSectorRevenueManagement
TheDatabaseAdministratorsGuideprovidesinstructionsforinstallingandmaintainingthedatabaseforOraclePublicSectorRevenue Management.
OraclePublicSectorRevenueManagementcontainshelpthatcanbeaccessedfromtheapplication.ThisHelpprovidesextensiveproductdocumentationdescribingthedifferentfeaturesandfunctions.Thehelpcanbeinstalledindependentlyonyourcomputerforeasyaccesswhennotloggedintotheapplication.
Thedatadictionaryintheapplicationviewerhasthephysicaldatamodel.ThereisalsotheMaintenanceObject (MO)viewthatshowsthemaintableandallthechildtablesforanMO.
20.HowcanItailortheOraclePublicSectorRevenueManagementUIlayertoaccommodatecustomerrequests? TheOraclePublicSectorRevenueManagement (PSRM)UIcanbecustomizedbyselectinguser
preferencesfordifferentusergroups. Thisaffectswhatuserswillseewhentheyfirstaccesstheapplication.
Stylesheetscanprovideaspecificlookandfeeltotheapplication. ThesecanhelpmakePSRMslookconsistentwithothercustomerapplicationsanddoesnotaffectfunctionality.
CustomPortalsandZonescanbecreatedtodisplayinformationtotheuser andnewpagescanbeconfiguredtomaptouserrequirements. Businessobjectscanbeusedtogeneratecustomizedviewsofthedata.
BusinessProcessAssistantscriptscanbeconfiguredtohelpwalktheuserthroughabusinessprocess.
21. Howcanbusinessrulesbedefinedandmaintainedbyusers? TheOraclePublicSectorRevenueManagement (PSRM)productallowsadministratorstoconfigurea
varietyofbusinessrulesthroughitsbasepages.Administratorsareabletosetuprulesrelatedtotaxpayers,accounts,taxtypes,andmanymoreusingcommonfeaturessuchasdropdownboxesandradiobuttons.
ThePSRM licenseprovidesalimiteduselicenseforOraclePolicyManagement(OPA). OPAgivesuserstheabilitytocreatebusinessrules usingfamiliartools,suchasMSWordandExcel.Afterbusinessusersreviewandtesttheserules,theycanbedeployedtobeusedwithPSRM. OPAalsoprovidesanabilitytotrackpolicychanges,andtracebacktosourcematerial,definetestcasesandcompareresultsacrosspolicyversions.
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PublicSectorRevenueManagement
22. WhatextensionscanbemadetotheBusinessApplicationLayer? Businessconfigurationcanbeusedtoimplementbusinessspecificrequirementsusingthe
administrativetoolssuppliedwiththeapplication. OraclePolicyAutomationallowsyoutoaddbusinessrulesatdifferentpointsinabusinessprocess.
ThesebusinessrulescanbeeasilymaintainedusingMicrosoftOfficetools,suchasWordandExcel. TechnicalconfigurationcanbeusedtoextendexistingbusinessentitiesandcreatenewBusiness
Componentsthat extendtheapplicationlayer. Inaddition,implementationscanaddlogicthroughcustomAlgorithmsandBackgroundProcesses.
ExtensionstotheApplicationLayercanbemadeusingtheSoftwareDevelopmentKit. TheOracleUtilitiesSoftwareDevelopmentKitisasetofutilitiesdesignedtobuildapplicationsbasedonOracleUtilitiesApplicationFramework,theapplicationframeworkbuiltbyOracle.Itprovidesutilitiesforbaseproduct
developers
and
implementers
to
extend
applications
without
compromising
upgradeability.
23. HowcanIextendthedatabaselayer?
ManyobjectsinOraclePublicSectorRevenue Management(PSRM)supportcharacteristics.Characteristicsenableimplementerstostoreadditionalinformationaboutanobjectwithouta needfortablemodifications. Implementersdefine acharacteristictypethatwillbeusedtostoretheinformation.Thisisthemostcommonextensionofthedatabaseandworksbestwhencustomersneedtostoreanadditionalfieldonatable.
BusinessObjectExtensionscanbeusedtodefineaschemaofinformationthatwillbeapplicableforabusinessobject.BusinessObjectextensionsareagoodchoicewhencustomersneedtostoregroupsofinformationorrepeatinggroups.
TheSoftwareDevelopmentKit(SDK)allowsimplementationstoaddtablesandcolumnstothedatamodel. Implementerscanaddtablestoanexistingmaintenanceobject(MO)orcreateanewMO.ImplementerscanaddvalidationtotheMOsusingtheSDK. Thisshouldbeusedonlyifthecustomerhasastrongpreferenceandthepreviousmethodsarenotenoughtomeettherequirement.
OraclePublicSectorRevenueManagementprovidesseveralgenericobjectsthatcanbeusedtoaccommodatecustomer-specificdata,includingFact,ProcessFlowandtheBusinessEventLog.Theseobjectsprovideanalternativetomodificationsofthedatabasebyprovidingaflexiblewaytostoreinformation.
24. HowdoIpreventmultipleinternalusersfrommodifyingthesamedataatthesametime?
25. WhatplatformsaresupportedforOraclePublicSectorRevenue Management? ThedocumentationforourOracleTaxproductsisavailableon-line,andeasilyaccessiblefrom
oracle.com. ThisincludestheInstallationGuideandQuickInstallGuide. TheOraclePublicSectorRevenueManagementversion2.4.0.0.0releasewillsupportthefollowing
platformcomponents. Note:PleasechecktheOracle.comSupportwebsiteforthelatestsupportedplatformsasthis
informationcanchangeperiodically.
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PublicSectorRevenueManagement
WebBrowserRequirements ThefollowingOperatingSystem/WebBrowsersoftwareissupported:
WindowsXPSP3orhigherwithInternetExplorer8.x/Firefox17ESR Windows7(32-bitor64-bit)withInternetExplorer8.xor9.x/Firefox17ESR Note:
InternetExplorer9.xmustbeinCompatibilityMode. OnlyESRversionsofMozillaFirefoxaresupported.
OperatingSystemsandApplicationServers Thefollowingtabledetailstheclient,applicationserveranddatabasetiercombinationsonwhich
OraclePublicSectorRevenueManagementversion2.4.0.0.0hasbeentestedandcertified.BrowserandOperatingSystem(Client)platformsaresupportedwithalllistedserversidecombinations.
Note:SupportforOracleEnterpriseLinux5.8requiresCobol server5.1WP8.SeetheMicroFocussitefortheappropriatedownload.
ClientTier ApplicationServerTier DatabaseTierOperatingSystems
(64bitonly) Chipset ApplicationServer OperatingSystems:assupportedbythe
respectiveDBServerVersions
DatabaseServers:Oracle11.2.0.3
(StandardandEnterpriseEdition)
Oracle12.1.0.2(StandardandEnterprise
Edition)
OperatingSystem:
Windows7
Browsers:
AIX7.1TL1 P-Series OracleWeblogic10.3.6(StandardandEnterprise
Edition)IBMWebsphere8.5.0.1
(BasicandND)IE8.xIE9.x
(compatibilitymodeonly)
OracleEnterpriseLinux5.8/6.2/6.3
X86 OracleWeblogic10.3.6
SunSolaris10 SPARC OracleWeblogic10.3.6Firefox17ESR WindowsServer2008
R2X86 OracleWeblogic10.3.6
OracleDatabaseServers OraclePublicSectorRevenueManagementversion2.4.0.0.0issupportedwithOracleDatabase
Server11.2.0.3or12.1.0.2onalloftheoperatingsystemslistedabove. TheOracle11.2.0.3or12.1.0.2clientisrequiredfortheseversionsofthedatabaseserver.
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PublicSectorRevenueManagement
ThefollowingOracleDatabaseServerEditionsaresupported: OracleDatabaseServerStandardEdition OracleDatabaseServerEnterpriseEdition
RefertoOracleDatabaseServerdocumentationforthedifferencesbetweenthese2editions.SomefeaturesandoptionsareonlyavailableaspartofOracleDatabaseServerEnterpriseEdition.
OraclePolicyAutomation OraclePublicSectorRevenueManagementversion2.4.0.0.0issupportedwithOraclePolicy
Automationrelease10.4.RefertoOraclePolicyAutomationdocumentationfortheplatformssupportedbyOraclePolicyAutomationandOraclePolicyModeling.
26. Whatisthedifferencebetweensupportedandcertifiedplatforms? PlatformsareCertifiedwhentheyhavebeenthroughafullautomatedregressiontest cycle. By
contrast,supportedfeaturesmayormaynothavebeentested,butarefullycoveredunderOracleSupport andtheOracleteamisconfidentthatOraclePublicSectorRevenueManagementwillpresentnoissuesonthoseplatforms.
Forexample,OraclePublicSectorRevenue ManagementmaybecertifiedtoworkwithOracleDatabaseOracle11.2.0.3. However,iftherearenewpatchesorservicepacksreleasedfortheOracleDatabase,theywillnotbecertifieduntilsometimeinthefuture,buttheywillbesupported.
Thereasonwehavesupportedplatformsthatarenotcertifiedisthattheproductsareconstantlyreleasingnewversionsanditwouldbeimpracticaltorunafullautomatedtestcycleforeachnewversiontheyrelease. Instead,werunthefulltestcycleformultipleplatformswhenpreparingforanewreleaseofPSRM.
27.ArethereanyproprietarytoolsrequiredtorunormaintainOraclePublicSectorRevenueManagement? OraclePublicSectorRevenueManagement(PSRM)isdevelopedusingcommonlyavailablelanguages
suchasJava,XML,SQLandOraclePolicyAutomation(OPA). Nospecialized,hardtofindtechnicalresourcesarerequiredtomaintainthesystemaftergolive.
28. WhatmethodologyisusedtoimplementOraclePublicSectorRevenueManagement? OraclePublicSectorRevenueManagement(PSRM)hasbeenimplementedbycustomersusing
differentmethodologies,includingAgileandUnifiedProcess. ItisnormalforeachSystemsIntegrator(SI)tohavetheirproprietarydeliverymethodology,thisis part
ofthe
differentiation
and
competitive
edge
each
SI
offers.
Oracleprovidesaflexible/scalable,nonproduct/technologyspecificmethodologybasedontheunified
processcalledOracleUnifiedMethod(OUM). InformationaboutthismethodologycanbefoundontheOraclePartnerNetworkathttp://www.oracle.com/partners/en/products/applications/oracle-unified -method/get-started/oracle-unified-method-1953960.html .
29. WhatskillsareneededtoimplementOraclePublicSectorRevenueManagement? OraclePublicSectorRevenueManagement(PSRM)canbemaintainedbytechnologyemployeesthat
possesscommonskillssuchasJava, XMLandSQL.
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FAQ(FrequentlyAskedQuestions)
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Nospecialized,hardtofind, technicalresourcesarerequiredtomaintainthesystemaftergolive.30.WhataretheusesandbenefitsofusingtheOraclePublicSectorRevenueManagement
DemonstrationDatabase? TheOraclePublicSectorRevenueManagement(PSRM)DemonstrationDatabaseservesmany
purposes: Itishelpfultosetupanenvironmentthatcandemonstratefeaturesandfunctionswithouttheneed
toaddconfiguration. Itcanbeusedasastartingpointforimplementers becauseitservesasanexampleofhowto
configuredifferentfunctionality. Implementerscancopyfunctionalitytocustomerenvironments,asappropriate.
It
can
be
used
as
a
training
environment
since
itcontains
system
and
taxpayer
data
that
can
be
restoredfromthe originalfiles. TheDemonstrationDatabasehasbeencertifiedtoworkwiththetrainingexercises.
31. Whatarepatches,roll-upsandservicepacks,andwhendoIneedtoapplythem? Duetotheongoingnatureofsoftwareimprovement,Oraclewillcontinuallyreleaseenhancementsand
fixesthroughpatches,roll-upsandservicespacks. Patchesarefixesorenhancementsthataddressaspecificitem. Theycanbereleasedatanytime. Roll-upscombineanumberofpatchestomakeapplicationeasierforcustomers. Roll-upscomeout
monthlysocustomerscanplanfortheirapplication. TheydonotincludeOracleUtilitiesApplicationFrameworkpatches.
ServicePacksarereleasedevery6to9months. TheyincludeallfixesandenhancementsincludedintherollupsandanyOracleUtilitiesApplicationFrameworkpatchesthathavebeencertifiedwithOraclePublicSectorRevenueManagement
Allservicepacksaremandatoryoncetheyarereleased.Anybugfixeswillbereleasedontopofthelatestavailableservicepack. Inaddition,onceanOracleUtilitiesApplicationFramework(OUAF)servicepackiscertifiedtoPSRM,itbecomesmandatoryforall PSRM customers.
AlwayscontactOraclePublicSectorRevenueManagementSupportpriortoapplyingvendorupdatesthatdonotguaranteebackwardcompatibility.
32.HowareOraclePublicSectorRevenue Managementupgrades,enhancementsandfixes/patchesobtainedandhowdowereceivenotification? Oraclewillcontinuallyreleaseenhancementsandfixesthroughpatches,roll-upsandservicespacks.
Patchesarefixesorenhancementsthataddressaspecificitem. Theycanbereleasedatanytime. Roll-upscombineanumberofpatchestomakeapplicationeasierforcustomers. Roll-upscome
outmonthlysocustomerscanplanfortheirapplication. TheydonotincludeOracleUtilitiesApplicationFrameworkpatches.
ServicePacksarereleasedevery6to9months. TheyincludeallfixesandenhancementsincludedintherollupsandanyOracleUtilitiesApplicationFrameworkpatchesthathavebeencertifiedwithOraclePublicSectorRevenue Management
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Customersshouldnotapplyindividualpatchesunlesstheyhaveanurgentissueresolvedbythepatch.Thiswouldcauseexcessiveregressiontestingandmaintenanceburden.
Tostaycurrentwiththelatestfixes,customersshouldplanonapplyingroll-upsandservicepacksastheyarereleased. Thisminimizesregressiontesting.
CustomersshouldconsulttheOracleE-Deliverywebsiteperiodicallyfornewpatchesandroll-ups33. AreServicePacksmandatory?
Yes. ServicePacksenablecustomerstokeeptheirenvironmentsuptodatewithanyissueresolutionsandenhancements. Ifacustomerweretoencounteranissue,hewouldneedtoensurethatallservicepacksareappliedtotheenvironmentbeforerequestinghelpfromcustomersupport. ServicePacksareapre-requisiteforsuturepatches.
34. Whatinstallationinformationisavailable? ThedocumentationforourOracleTaxproductsisavailableon-line,andeasilyaccessiblefrom
oracle.com. ThisincludesOraclePublicSectorRevenueManagementv2.2,v2.3.0,v2.3.1andv2.4.0, OracleTaxAnalytics v1.1,andOracleTaxPSRMintegrationproductsforOracleEBSandPeopleSoft. Theeasilyaccessibledocumentationlibraryincludestheonline Help,ReleaseNotes,InstallationGuides,andDBA,Administration,andBatchguides.AlldocumentationisavailableinPDFformat. Inaddition,theon-linehelpforPSRMisavailableinHTMLformat. Youcanfindthemhere: http://www.oracle.com/technetwork/documentation/taxmgmt-154608.html ,
orbygoingtohttp://www.oracle.com/documentation,andselectingOracleTax. InstallationguidesareavailablefordownloadfromtheOracleE-Deliverywebsite. Thesedocuments
providearoadmapforinstallationanduseofOraclePublicSectorRevenueManagementacrossavarietyofsupportedplatformsandconfigurations.Asimplementationswillvarytheymaynotrepresentdetailedstepbystepproceduresforyourenvironment.
RefertotheOraclePublicSectorRevenue ManagementQuickInstallGuideRelease2.4.0 foranoverviewofinstallingOraclePublicSectorRevenueManagement includingMicroFocusinstallationinformation.
RefertoChapter2DatabaseInstallationofOraclePublicSectorRevenueManagementDatabaseAdministratorsGuideRelease2.4.0forthestepsrequiredtoinstallorupgradetheOraclePublicSectorRevenueManagementdatabaseincluding: InstallationOverview OracleDatabaseInstallation
RefertotheOraclePublicSectorRevenue ManagementInstallationGuideRelease2.4.0 for adetailedguideonhowtoinstallOraclePublicSectorRevenueManagement.
RefertotheOraclePublicSectorRevenue ManagementOptionalProductsInstallationGuideRelease2.4.0 for informationonthereportingfeaturesofthesoftwarethatcanbeleveragedwithOracleBIPublisheraswellason-linedocumentdisplaywithOracleDocumaker.
35. Whatqualityassuranceprocessesarefollowedbeforereleasingsoftwarepatches? TheOraclePublicSectorRevenueManagement (PSRM)teamutilizesanindustrystandardtesting
process,includingunittesting,systemtestingandacceptanceresting. Duringtheprocess,the ProductDevelopmentEngineersareinvolvedintestpreparationandresolutiondocumentation. TheQuality
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Assuranceteamconductsacceptancetests,aswellasregressiontesting,toensurethefixwillnothaveanynegativeeffectonexistingfunctionality.
36. Whichtoolsshouldbeusedfordatamigrationbetweenenvironments? With theOracleUtilitiesApplicationFrameworkbasedproductsthereareanumberoftoolsprovided
thatcanbeusedtotransferdatafromoneenvironmenttoanother. Therearethree maintoolsthatimplementationsuse:
Bundling- AconfigurablereleasemanagementtoolthatallowsexportingofAdvancedConfigurationEnvironmentbasedobjects(businessservices,businessobjects,UIMapsetc)fromoneenvironmenttoanother.
Blueprint- AnOracleUtilitiesSoftwareDevelopmentKit(SDK)basedtooltoimportmetadatafromthe
development
environment
to
your
initial
testing
environment.
The
utility
is
command
line
based
andbasicallyusesatextbasedconfigurationfiletodrivetheutilityonthesourceandtargetsides.
ConfigurationMigrationAssistantAsacompaniontotheothertoolsoutlined,theConfigurationMigrationAssistantcanbeusedtomigrateadministrationandconfigurationdatafromoneenvironmenttootherenvironments. TheConfigurationManagementAssistantshipswithpredefinedMigrationrequestsandMigrationPlansreadytouse. Thisoptionisforconfigurationdataonly.
Eachtoolhasaroleinanimplementationbutyoumustbecarefultousetherighttoolfortherightjobwithinanimplementation.Thesuggestionsareasfollows:
OnlyusetheBlueprinttoolformigratingdatafromyourdevelopmentplatformtoyourinitialtestenvironment.Theblueprinttoolisnotdesignedtomovelargeamountsofdataand certainlyisrisky,ifnotusedcorrectly,andcanpotentiallybreaktheintegrityofyourdata.
TheSDKprovidestheconfigurationdatathatitisusedfor(mainlymeta-data).Thisshouldnotbeextendedas,whileitcanperformdatamigrationonanydata,itisnotefficientandriskyforcertaintypesofconfigurationdata.
Additionalinformationcanbefoundinthefollowingwhitepaper: OracleUtilitiesApplicationFramework- ReleaseManagement- SoftwareConfigurationManagementonMyOracle.com
37. WhatstepsareinvolvedintheOraclePublicSectorRevenue Managementupgradeprocess? BeforeupgradingyourOracle PublicSectorRevenueManagement (PSRM)installationyoushould
ensureyoumeetallsupportedplatformsandhardwarerequirements. Thismayrequireanupgradeofyourdatabaseserversoftware.Athoroughupgradeassessmentshouldbeperformed.
Beforebeginningtheupgrademakesureyouhavegoodbackupsofboththedatabaseandtheproductinstallation
base
directory
including
any
customer
modifications
deployed
under
the
product
installation.
Installprerequisitethirdpartysoftwareasinmanycasesnewversionsorwillberequired. Insureyou
havethecorrectversionsoftheOracleClient,Java,Hibernate,andMicroFocusServer. InstallthesupportedversionoftheApplicationServersoftwareappropriateforyourenvironment
(WebLogic,WebSphereBasic,WebSphereND). ReviewandcompletetheApplicationFrameworkInstallationandConfigurationWorksheetsfoundin
theInstallationGuide.
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ReviewandcompletethePublicSectorRevenueManagementInstallationandConfigurationWorksheetsfoundintheInstallationGuide.
IfusingtheWebSphereApplicationServeradditionalconfigurationisrequiredpriortoinstallingOracleUtilitiesApplicationFramework.
InstallOracleUtilitiesApplicationFramework. Whenupgradingfrom2.2.0to2.3.0thereisanadditionalFrameworkconveniencerolluppatch
packagethatneedstobeapplied. InstallOraclePublicSectorRevenue Management. IfusingtheWebSphereApplicationServercompleteanyrequiredpostinstallationtasks. DeployandstartOraclePublicSectorRevenue Managementapplicationasappropriateforyou
ApplicationServersoftware. Anycustomcodewillneedtoberedeployed. CustomjavacodewillneedtoberebuiltusingOracle
UtilitiesSoftwareDevelopmentKitcompatiblewiththeinstalledFrameworkrelease. AdditionalinformationcanbefoundunderMyOracleSupportKnowledgeBaseID560401.1inthe
SoftwareConfigurationManagementUpgrading attachment.38. Whatarethebenefitsofupgrading?
TherearemanynewandenhancedfeaturesineachnewversionofOraclePublicSectorRevenueManagement(PSRM)aswellastheOracleUtilitiesApplicationFramework. ForacompletelistinganddescriptionofthesefeaturesrefertoOraclePublicSectorRevenueManagementReleaseNotesVersionavailablefordownloadfromtheOracleE-Deliverywebsite.
In
addition
to
the
documented
enhanced
features
and
improvements
it
is
important
to
maintain
your
OraclePublicSectorRevenueManagementatthelatestlevelstominimizetheriskoffallingoffthesupportendoflifeforOraclePublicSectorRevenueManagementandOracleUtilitiesApplicationFrameworkaswellastheprerequisitesoftwaresuchasJava,WebLogic/WebSphere,MicroFocusCobol,OracleDatabaseServer/Client,etc. Themorecurrentyouareonyoursoftwarelevels(inlinewithOraclePublicSectorRevenueManagementcertifiedconfigurations)themorelikelythatproductsupportwillbeabletoassistintroubleshootingandresolvinganyproblemsyoumightencounter.
AdditionalinformationcanbefoundunderMyOracleSupportKnowledgeBaseID560401.1intheSoftwareConfigurationManagementUpgradingattachment.
39. Whyinvestintestautomation? Test automationlowersthecustomerstotalcostofownershipbyeliminatingtheneedformanually
regressiontestingeverytimearolluporpatchisinstalledoramodificationmadetoconfiguration. Customersshouldplanonregressiontestingtheirkeyprocessesandcustomenhancementswhen
installingpatchesandupgrading. Testautomationcandramaticallyreducecostandtimerequiredtoverifythatproductfunctionsasexpected
TheOracleteamthoroughlyteststhebasecode. Wedonotprovideregressiontestscriptswiththeproduct,asourinternalregressiontestsarefocusedonthebasecode,wherecustomersshouldfocusontheircustomizations.
Testautomationshouldstartwhencodeisstableandtestshavebeenexecutedmanuallyandpassedthetest.
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Sometestautomationproductsusedbyourcustomersinclude: OracleAutomationTestingSuite(OATS)
Automatescomplextransactionsforfunctionaltestingandloadtesting Providescustomtestcasestovalidateapplicationcontent
QuickTestProfessional(QTP) Providesfunctionalandregressiontestautomationforsoftwareapplicationsandenvironments Supportskeywordandscriptinginterfacesandfeaturesagraphicaluserinterface
BorlandSilkTest toolforautomatedfunctionandregressiontestingofenterpriseapplications
40. CancustomersobtainacopyofOraclestestautomationandre-useit? TheOraclePSRMteamperformstestautomationdesignedtotestthebaseproductfeatures. Re-
executingthesetestswouldberedundant. Implementationsneedtocreatetheirowntestscriptsdesignedfortheircustomfunctionality.
41.Doalltestshavetobeautomated andhowdocustomersgetareturnoninvestmentin testautomation? No. Testautomationshouldfocusontestsexercisingthemostcriticalbusinessflows andthenbuild
incrementallyontopofthatintheorderoftheimpactthatatestfailurecouldhaveonusersabilitytodotheirjob.
Returnoninvestmentcomesfromreuseofautomatedtestsoveranumberoftestcycles. Breakevenpointvariesbasedonmultiplefactors,butistypicallyatovertwofulltestcycles
42. Whichtestautomationtoolsarerecommended? AnynumberofthirdpartytestsuitesthatworkwithstandardbrowserbasedJ2EEapplicationscanbe
used. Wedonotprescribeorrequireanyonespecificregressiontestsuite. OraclehasaproductcalledOracleAutomatedTestingSuite(OATS) thatcanbeusedwithOracle
PublicSectorRevenueManagement OracleATSincludesmodulesforbothapplicationprogramming interface(API)andgraphicuser
interface(GUI) testing APIleveltestwarerequiresstaffwithhigherprogrammingskillsbuttypicallyrequireslessmaintenance
thanGUIleveltestware(sothatROIcanbeachievedsooner) GUIleveltestwaredevelopmentrequiresfewerstaffwithsolidprogrammingskills,butGUIismore
volatileifproperchangeinsulationtechniquesarentemployed. Customerscouldend-upwithahighmaintenancetestsuitewithlowornoROI TheOracleDevelopmentTeam develops andmaintainsbothGUIandAPIleveltestware. TheOraclePSRM GUItestsuiteconsistsofmanythousandsoftestcases andtheAPItestsuite, of
manyhundredsoftestcases.
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43. Whyshouldcustomerconfigurationbeperformancetested? AlthoughboththeOraclePublicSectorRevenueManagement (PSRM) andtheOracleUtilities
ApplicationFrameworkproductteamsexecuteperformancetestsoftheapplicationitiscrucialtoincorporateaperformancetestphaseforyoucustomerintegration. Manydifferentfactorscanaffectsitespecificperformanceincludinghardwareandnetworkinginfrastructure,softwareanddatabaseconfiguration,volumeofdata,andstructureofstorage. Customermodifications(suchasthosethatincludepoorlywrittenSQLormemoryleaksinjavacode)mayintroduceunanticipatedperformanceissuesthatwillrequiretroubleshootingandtuning.
DuringyourPSRMimplementation,yourimplementerwilladdanumberofcustomalgorithms,scripts,andservices. ThePSRMarchitectureensuresthesearesafeandupgradeableifyoufollowtherightprocesses. However,itdoesn'tensureyourcustomalgorithmsandextensionswillperformwell.
Itisapre-requisiteduringyourdevelopmentphase thatatransactionperformwellwhenthesystemisnot
under
load.
More
specifically,
one cannot
expect
a
transaction
that
performs
poorly
in
development
andunittestphases tosomehowperformwelldowntheroadinUAT,loadtesting,orProduction. So,it'scriticallyimportantthatyourdevelopersimplementa"Prevention"strategytohelppreventperformanceissuesdowntheroadinthesecustomalgorithmsandextensions. It'ssignificantlylessexpensivetoidentifyandcorrecttheseissuesindevelopment,thandowntheroadinUAT,loadtesting,andproduction.
ForassistanceintrackdownandultimatelyaddressperformanceproblemsrefertoMyOracleSupportKnowledgeBaseID560382.1.
44. Whatperformancetesttoolsarerecommended? Theysayanounceofpreventionisworthapoundofcure. Thesewordsringespeciallytruewhenit
comestoperformancetestingyourOraclePublicSectorRevenueManagement(PSRM)implementation. StartingwithOracleEnterpriseTaxationandPolicyManagement(ETPM) v2.3.0andlater
versions
our
application
framework
has
added
an
Advanced
Debugger
that
can
help
your
implementer identifyandcorrectperformanceissuesduringdevelopmentandunittesting,beforeyougettouseracceptancetest(UAT),loadtesting,orProduction.
ETPM v2.3addedanewfeaturewecalltheAdvancedDebugger. Thisfeaturegivesadeveloperatracethatshowseverybusinessobject,businessservice,script,zone,andalgorithmthatwasexecutedinanon-lineaction,alongwiththenumberofmillisecondsspentineach.Adevelopercanusethistooltogetinsightintowhichalgorithmsorprocessesaretakingthemosttime,andmakesuretheprocessesareperforming correctlyinUnittest
Othertoolsthathelp troubleshootperformanceandscalabilityare: FiddlerOLTP- Freeware
ThisisaWebDebuggingProxywhichlogsallhttptrafficbetweenyourcomputerandtheInternet.
It
debugs
traffic
from
virtually
any
application
that
supports
proxy
including
Internet
Explorer,MozillaFirefox,GoogleChromeandmore.
http://fiddler2.com/fiddler2/ YourKit JavaProfiler Licensed
ItsaCPUandMemoryprofilingtoolforJavaapplications. ItcanbeintegratedwithEclipseandusedtofindhotspots,memoryleaksandexcessivegarbageallocations.
http://www.yourkit.com/
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FAQ(FrequentlyAskedQuestions)
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SQLT ExplainPlan freeware TKProf&AWRandADDMReportsDBStatistics
TKProf isincludedintheOracleDBlicense AWRandADDMarelicensedthroughanOracleDBoption: OracleTuningandDiagnostics
Pack45.WhatstandardsaresupportedbyOraclePublicSectorRevenuemanagementinrelationto
security? ThesecuritycapabilitiesoftheOraclePublicSectorRevenue Management(PSRM)solutioninclude
theoptionaluseofothersecurityproductstoenhancetheoverallcapabilitiesofanimplementation.OracleIdentityManagercanbeusedtoprovisionnewusersandusergroupsforuseinthesystem.ThesystemallowsimplementationstomanagesettingsinOraclePublicSectorRevenueManagementtoenableuseofOracleIdentityManagerandOracleAccessManagerfeatures.Inaddition,anOracledatabaseoptioncalledDatabaseVaultcanoptionallybeusedtorestrictaccesstoapplicationdataforsystemandDBAusers.
ManyorganizationsutilizeLightweightDirectoryAccessProtocol(LDAP)fordefiningusersecurity.ThisintegrationfeatureallowsanimportofexistingLDAPusersandgroupstothesystem.Onceimported,allOraclePublicSectorRevenueManagementuserandgroupfunctionsareavailable.Thisintegrationincludesgrouplevelsecurityandupdatesfornewusersandgroups.
Foradditionalinformation,referencethefollowingOracleUtilitiesApplicationFrameworkwhitepapersfoundatMyOracleSupport AdvancedSecurityfortheOracleUtilitiesApplicationFramework - DocId:1375615.1 LDAPIntegrationforOracleUtilitiesApplicationFrameworkbasedproducts- DocId:774783.1 OracleUtilitiesApplicationFrameworkSecurityOverview- DocId: 773473.1
46.WhatstandardsaresupportedbyOraclePublicSectorRevenuemanagementinrelationtoaccessibility? It isagoalforPublicSectorRevenue Management(PSRM) tobecomeADAcompliantapplication.To
becomecompliantPSRMmustsupporttheapplicableOracleGlobalHTMLAccessibilityGuidelines(OGHAG)asoutlinedbytheOracleAccessibilityProgramOffice.AccessibilitycomplianceisrecordedandreportedthroughapublishedVoluntaryProductAccessibilityTemplate(VPAT).TheVPATisavoluntaryindustryresponseformthatlistseachoftheaccessibilitystandardsofSection508oftheFederalRehabilitationAct.EachOracleproductteamcreatesitsownVPATthatdetailstheextentthattheproductfunctionalitymeetseachofthetechnicalandfunctionalstandards.PSRMdoesnothaveapublishedVPATyet,butweareworkingtowardsthis.
47. Howcan OraclePublicSectorRevenue Management beintegratedwithotherapplications? Akeyactivityinanyimplementationistheinterfacingorintegrationbetweentheproduct(s)youare
implementingand/orotherpreexistingassetsintheenterprise. Theapplicationframeworkprovidesseveralintegrationpointstogetdatainandoutoftheproductincludingclientinterfacing,webapplicationserverinterfacing,businessapplicationserverinterfacing,anddatabaseserverinterfacing.ForadetailedwhitepaperthatoutlinesthedetailsoftheseavailabletechniquesandinwhatsituationstheyareappropriateseeMyOracleSupportKnowledgeBaseID789060.1.
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PublicSectorRevenueManagement
SeveralOracleApplicationIntegrationArchitectureDirectIntegrations(pre-builtapplicationtoapplicationintegrations)havebeenreleasedtotheOracleE-Deliverywebsiteandmanymoreareinthedevelopmentand/orplanningstagesthoughtheOraclePublicSectorRevenue ManagementIntegrationProductRoadmap.
48. HowareintegrationstoOraclePublicSectorRevenue Managementbuilt? OracleSOASuiteisacomprehensive,hot-pluggablesoftwaresuitetobuild,deployandmanage
Service-OrientedArchitectures(SOA).Thecomponentsofthesuitebenefitfromcommoncapabilitiesincludingconsistenttooling,asingledeploymentandmanagementmodel,end-to-endsecurityandunifiedmetadatamanagement. OracleApplicationIntegrationArchitecture(AIA)deliversPre-builtIntegrationsaseitherDirect
IntegrationsorProcessIntegrationsPacks. DirectIntegrations(DI):Pre-builtIntegrationsthatmanagedataflowsanddatasynchronizations
betweenApplications. ProcessIntegrationPacks(PIPs):Pre-builtIntegrationacceleratorscombineoneormore ofthe
integrationstylessuchasdata-centricintegration,webservices,referencedataquery,and/orprocess-centricintegrations.Theyleveragethedesignpatterns,methodologiesandcommonobjectsandservicesasdefinedwithinOracleAIAFoundationPack.
OracleAIAprovidesanopen,standards-basedapproachfororganizationstointegrateend-to-endbusinessprocessesacrossabroadrangeofcustom,Oracleorthird-partyapplications. OurAIAintegrationsarespecificbetweentwoproductsforacertainfunctionality. ExamplesoftheseareintegrationswithOracleeBusinessSuiteforGLandPeoplesoftforGL. Theyarebuilt usingtheSOAarchitecture.
49. Whatintegrationsarecurrentlyavailable forOraclePublicSectorRevenue Management? IntegrationsavailableforOraclePublicSectorRevenueManagement(PSRM)include:
OracleeBusinessSuiteforGeneralLedgerandAccountsPayableSummarizefinancialtransactionsforaccountsreceivableandaccountspayabledatawithinthemasterfinancialbooksofrecord.
PeoplesoftforGeneralLedger Forgeneralledgertransactions,OraclePSRM isconsideredthesub-ledgerandOraclePeopleSoftEnterpriseFinancialsforGeneralLedgerandAccountsPayableisconsideredthegeneralledger.
Fortheseintegrationproductswesupporttheintegrationforcombinationofallmajorversions oftheproductsthatareundersupport. Whilewemaynothavetestedallpossibleversioncombinations,wewillprovidesupportforanyissuesencountered.
50.What
is
the
approach
for
archiving?
PSRMcustomerscanaddressarchivingrequirementsusinganOracleDatabasefeaturecalled
InformationLifecycleManagement(ILM). Withthisfeature,dataismanagedthroughalifecycle,andcanremaininthedatabaseindefinitely,orcanbepurged,dependingonyourrulesfordifferenttypesofdata. TheOracleDatabasePartitioning andadvancedcompressionlicenseoptionsarerecommendedwithILM. Usingdatapartitioning,youcanconfiguremultipletypesofdiskdrivesinyourstoragearray(s),creatingahighperformancetierwiththefastermoreexpensivedisks,andahighcapacitytierwiththeslowerlessexpensivedisks.Bypartitioningtablesbasedonthelifecycleoftheinformationmanagedandthencompressingdata,ITdepartmentscanreducetheirdependencyonhighend
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storage,reducetheirincrementalstoragecosts,keepmoredataonlineforlongerperiodsoftimeandimprovetheperformanceofapplicationsthataccesslargedatabases.
51. HowdoImanageandoptimizemyentireOracle PublicSectorRevenueManagementenvironment? OracleManagementPackforOraclePublicSectorRevenueManagement(PSRM)providesapplication
life-cycleservicesfortheOracleTaxationsuiteofapplications. BycombiningOracleEnterpriseManagersenterprisemanagementsolutionwithOraclePublicSectorRevenueManagementapplications,ITorganizationcansignificantlyreducethecostandcomplexitytomanagea PSRMenvironment.
OneSolution,Oneview Providesatopdownapplicationmanagementframework
Automatestasks
of
application
lifecycle
management
ProvidesasingleviewandconsoletomanageOraclePublicSectorRevenueManagement
products CentralizedOperationsManagement
Acentralizedframeworkisneededtomanageandoperatemultipleinstancesofmultipleproductstoreducetotalcostofoperations.
ApplicationOperationsAvailability TheApplicationManagementPackforPSRMprovidesinstrumentationandtrackingofaproducts
individualcomponentsandtheiravailability. ThiscapabilitycanbeintegratedwithOracleEnterpriseManagersincidentandalertingcapabilitytoprovideavailabilitytargettracking.
Application
Monitoring
- Group
Monitoring
PSRMcomponentscanbemanagesindividuallyoraspartofagrouptoperformgroupmonitoring
andgroupmanagementcapabilities. GroupscanbecreatedbyanumberofdimensionsmatchingpreferredITmanagementstrategies.
ApplicationEnvironmentManagement CloningEnvironments TheApplicationManagementPackforPSRMallowsadditionalcopiesofthesoftwaretobequickly
createdusingenvironmentcloning. Simplecloningallowsforenvironmentstobecreatedwithminimalinteractionandadvancecloningallowsmewenvironmentswithnewcharacteristicstobecreated.
ApplicationUpgradesPatchManagement TheApplicationManagementPackprovidesaninterfacetoMyOracleSupporttoimportandinstall
patchesonanenvironmentinteractivelyoronaschedule. Patchsetscanbemigratedacrossenvironments.
EnterpriseWideManagement TheApplicationManagementPackforPSRMhasbeendesignedtoworkstandaloneorin
conjunctionwithotherpacksavailableforOracleEnterpriseManager. CustomerscanchoosetotargetOraclePublicSectorRevenueManagementproductusingOracleEnterpriseManagerortargettheirentireOracleinfrastructuretoprovidehigherlevelsofmanagementacrosstheenterprise.
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52.WhattechnicalbestpracticesandwhitepapersareavailableforOraclePublicSectorRevenueManagement? TheOraclePartnerNetworkwebsite:
http://www.oracle.com/partners/en/knowledge-zone/applications/tax-apps-040065.htm NavigatetotheImplementTab ScrolldowntotheToolsandResourcessection
53. WheredoIgoforOraclePublicSectorRevenue Managementcustomersupport? MyOracleSupport
https://support.oracle.com/CSP/ui/flash.html54. HowdoyouworkeffectivelywithOracleGlobalCustomerSupport?
ThefirststepistoregisterwithatMyOracleSupport. Todothis,implementerswillneeda customersupportidentifierandavalidsupportcontract. Inaddition,mostprojects willhaveanadministratorwhohandlesallinteractionwithOracleGlobalCustomerSupport.
YoucanfindadditionalinformationregardingMyOracleSupportinthefollowingKnowledgeDocument:MyOracleSupport- TUGBU ToolsandTips(DocID1151721.1)
55. Whattraining isavailableforOraclePublicSectorRevenue Managementimplementers? OraclePublicSectorRevenueManagement(PSRM)FundamentalsforImplementersprovidesan
overviewofthecorefunctionalityofthePSRMapplication.AttendeeswillusemanyofthebasicelementsoftheOraclePSRM infrastructuretosetupusers,performfinancialtransactions,fileforms,setupprocessflowsandtounderstandinterfacesandextendingtheapplications. Thisisa5-dayclassroomcourse.
PSRMConfigurationTools- Foundation PSRMConfigurationTools- Foundationintroducesthenewconfigurationtoolsthatenableimplementationtodevelopmoreupgradeableandextendablesolutionsusingthesystemprovidedframeworkfeatures. Thisisa4-dayclassroomcourse.
PSRMConfigurationTools- GUI PSRM ConfigurationTools - GUI buildsontheFoundationcourseandspecializesintheextensionofGUIsusingthesystemprovidedframeworkfeatures. Thisisa4-dayclassroomcourse.
TechnicalTraining Thisisaseriesofclassesintendedfortechnicalstaffandtechnicalsupportstaff.Theclassescontainhands-onpracticewiththetoolsandtechniquesnecessarytooperatePSRM. Thisisa13-dayclassroomcourse.
Forthemostupdatedtrainingavailable,gototheOraclePartnerNetworkwebsite: http://www.oracle.com/partners/en/knowledge-zone/applications/tax-apps-040065.htm NavigatetotheImplementTab ScrolldowntotheEducationsection
56. WherecanpartnersgoforfurtherinformationaboutOraclePublicSectorRevenueManagement? TheOraclePartnerNetwork isthebestsourceofinformationforpartners. MembershipintheOracle
PartnerNetworkProgram(OPN)helpsfosternewbusinessopportunitiesforpartners. Incompetitive
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marketplaces,partnersneed toquicklyrespondtochangesandnewtrends,inordertoopenopportunitiesandbuildlong-termgrowth.
Oraclehasavarietyofnext-generationservices,solutionsandresourcesdeliveredthroughtheOPNprogramthatwillleveragethedifferentiatorsinthepartnersofferings: DevelopingwithOracleSolutions- DeliversolutionsempoweredwithOracleIT-leadingplatforms
andapplications SellingOracleSolutions - ProvideOracle-scalable,industry-specific,andbest-in-classfunctionality
solutionsforanyexpectation ImplementingOracleSolutions - BuildinnovationintopartnersservicesandofferingswithOracle
IT-leadingsolutions SpecializationResources - Benefitfromspeciallydesignedresourcestobuildyourcompetency
PartnerscanreachtheOraclePartnerNetworkwebsite: http://www.oracle.com/partners/en/knowledge-zone/applications/tax-apps-040065.htm
DocumentationforourOracleTaxproductsisavailableon-line,andeasilyaccessiblefromoracle.com.ThisincludesOraclePublicSectorRevenue Managementv2.2andv2.3, OracleTaxAnalyticsv1.1,andOracleTaxPSRMintegrationproductsforOracleEBSandPeopleSoft. Theeasilyaccessibledocumentationlibraryincludestheonline Help,ReleaseNotes,InstallationGuides,andDBA,
Administration,andBatchguides. AlldocumentationisavailableinPDFformat. Inaddition,theon-linehelpforPSRMisavailableinHTMLformat. Youcanfindthemhere: http://www.oracle.com/technetwork/documentation/pubsectrevmgmt -
154608.html,orbygoingtohttp://www.oracle.com/documentation,andselectingOracleTax. AdditionalinformationaboutOracleTaxproductscanbefoundintheOracleTaxBlogathttp://blogs.oracle.com/tax
ThisblogisallestablishedandmaintainedbytheOraclePublicSectorRevenueManagementteam. ThisblogisforOraclePublicSectorRevenueManagement customers, deliverypartners,andevenourOracleprofessionals,andisdedicatedtoallthingsOraclePublicSectorRevenueManagement. Wewillfocusonsupportandimplementationtips,announcements,andFAQs(frequentlyaskedquestions)forallofourOraclePublicSectorRevenueManagement products.These includeOraclePublicSectorRevenueManagement(PSRM),OracleTaxAnalytics,andourOraclePSRM integrationproducts.YouwillseepostsfromalltheOraclePublicSectorRevenueManagementproductmanagers,allinoneblog.
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