Oracle Public Cloud Operations from ThousandEyes Connect

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Oracle Public Cloud Operations

Alexander Barrere Senior Systems Administrator, Global Cloud Operations April 13 2015


Topics ❏ Brief Overview of Oracle Cloud properEes ❏ Use and growth of ThousandEyes monitoring ❏ Deployment of Enterprise Agents infrastructure ❏ Global Enterprise Agent clusters ❏ Monitoring Cloud properEes at scale ❏  Future infrastructure endeavors


Oracle Service Cloud Properties

Platform as a Service (PaaS) Java, Database, Messaging, etc.

Software as a Service (SaaS)

Oracle CX Cloud, HR Cloud, etc.

Infrastructure as a Service (IaaS)

Elastic Compute, Storage, etc.


●  Cloud Operations needed an alternative to our in-house monitoring tools ●  Purchased public agents on trial basis, over-utilized them within 3 months ●  Growth and use led to expand to an Enterprise Agent infrastructure solution ●  Limitations to multiple agents on one host led to architecture of a cluster

environment ●  Milestone to deploy to 16 Clusters worldwide by Q3 2015

The Growth and Need of Intelligent Monitoring


Deployment of Enterprise Agent Infrastructure ●  Designed infrastructure to cater to multiple Oracle properties

○  agent overutilization for tests against sites ○  demand for monitoring increased across all of cloud

●  Need for agents to simulate end-user traffic

○  Security restrictions deploying on a Public External IP space ○  Concerns for Change Management Solutions and potential

Hijacking ○  Having to use NAT to solve for IPv4 over-utilization

Prior to cluster deployment distribution of use stable utilization


Enterprise Network Infrastructure

Enterprise Hypervisor

ThousandEyes Network

Internet

Isolated Management Network

●  Simulating ‘end-user’ experience

on the public internet ●  Deployed on Oracle External

OOB network ●  Only ILOM connections to

Management network ●  iptables restricting connections

to egress only

Internet


Global Enterprise Agent Clusters ●  Hypervisor: Sun servers running OEL6 virtualizing 25 guests ●  16 datacenter locations all deployed with 25 agents per site

○  400 Enterprise Agents all running multiple tests against production sites ●  Worldwide Network of agents to assure superior MTTR and high availability

and uptime for customers ●  Monitoring of DNS public servers to ensure resolution times are within

adequate metrics


Enterprise Agent Clusters

●  Designed infrastructure to support multiple Oracle properties ○  increased agent usage created high

demand for scaling ●  25 independent instances of the software

agent running


Monitoring Cloud Properties at Scale ●  Discovering unwanted consistencies with reporting and trends

○  The deployment of the agent cluster revealed several patterns that were unexpected on a large scale

○  24/7 monitoring of test sites to increase MTTR and Customer SLA's ●  Finding unique problems with reports and trends


Future Infrastructure Features ●  Integration of pool-based system when creating tests ●  SAML authentication for Single Sign-on and Account Management ●  Full IPv6 integration ●  Utilizing API to automate test creation upon VIP creation ●  Deploy separate management

infrastructure for internal monitors and deploying packages remotely



Date post:	28-Jul-2015
Category:	Technology
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Oracle Public Cloud Operations from ThousandEyes Connect

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