Guide to ServiceS For Siebel Customers and Partners

Welcome.

We look forward to serving you by continuing to support your Siebel investments.

In the meantime, please continue to use the same support channels you’ve been using. This brochure will tell you about additional Oracle services that you may find useful in the future.

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With Oracle and Siebel together, it’s always all about the customer.

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Expect the best with Oracle’s

award winningSupport.

As Oracle and Siebel combine, rest assured that you have the system support and

continuity your business requires. You will have continued access to the same support

people, systems, and infrastructure that you relied on with Siebel. Oracle intends to

deliver the same or better support as your Siebel developers and support professionals

join a strengthened Oracle Support team. Expect a seamless transition.

For now, continue to use the same support channels you have been using, whether

online or by phone. Support phone numbers and Web site links remain the same. You

can count on us to communicate new developments to you, well in advance of changes.

Oracle is the first enterprise software provider to receive certification under the

J.D. Power and Associates Certified Technology Service and Support (CTSS) Program.

This prestigious certification reflects that Oracle customers are backed by one of the

highest levels of support in the industry—Oracle Premier Support.*

SieBeL GeNerAL SuPPort

online at Siebel Support Web

https://ebusiness.siebel.com/supportweb/

email

support@siebel.com

customer Support phone access

800-214-0400

* J.D. Power and Associates Certified Technology and Support ProgramSM, developed in conjunction with the Service & Support Professionals Association (SSPA). For more information, visit www.jdpower.com or thesspa.com.

SuPPort | PROTECTING AND MA XIMIZING YOUR SOF T WARE INVESTMENT

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We understand the critical role that training plays in your applications strategy, and assure

you that Siebel classes and services will continue to be delivered without interruption.

As we bring these world-class organizations together, education customers across all lines

of business will see an increase in available training offerings, locations, and change

management services. Oracle University looks forward to communicating many exciting

new developments to you in the coming weeks.

orAcLe educAtioN

oracle instructor-Led classroom trainingTrain in an Oracle classroom.

Private customer training eventsPrivate events that meet the specific needs of your teams and end-users.

oracle university online LibraryOracle’s self-paced learning environment available anywhere, anytime.

oracle certification ProgramThe industry-recognized benchmark for professional expertise.

To find out more about Oracle University go to: www.oracle.com/education

Each year,OracleUniversitytrains morethan 600,000customers in70 countries.

educAtioN | LE ARN FROM THE E XPERTS

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Oracle user groups are independent communities of Oracle professionals, providing

dynamic forums for sharing information and expertise to improve the customer

experience. User groups are an important channel for consistent, direct communication

from Oracle on breadth of products, services and solutions, from strategic messages

to development updates.

In turn, our user groups provide us with critical information about customer needs,

from business process improvements to technical recommendations. User groups

create value for our customers—and are essential to our commitment to

customer satisfaction.

We encourage all our new Siebel customers to become involved with our independent

user groups. Please refer to the directory below to find out more about the user group

that will most closely meet your needs.

orAcLe GLoBAL uSer GrouPS

international oracle users council www.iouc.orgAn internationally active voluntary organization representing the interests of the affiliated user groups, and promoting best practices worldwide.

oracle Applications users Group www.oaug.orgA global association helping Oracle users enhance productivity, maximize value, and influence Oracle applications. The group’s CRM professional commu-nity will be expanded to include Siebel customers.

Quest international users Group www.questdirect.orgFocused on JD Edwards EnterpriseOne and World and PeopleSoft Enterprise users, but open to any interested Oracle customer.

independent oracle users Group www.ioug.org Empowering Oracle database and development pro-fessionals with information, education, networking, and advocacy.

oracle development tools user Group www.odtug.comProviding networking, communication, and education for users of Oracle development tools.

Higher education user Group www.heug.orgMembers collaborate to meet the unique challenges of implementing and maintaining solutions in Higher Education institutions.

uSer GrouPS | NE T WORKING, ADVOCACY, EDUCATION

eMeA oracle user council www.eouc.orgThe independent communication channel in Europe, the Middle East, and Africa for the Oracle customer community.

Asia Pacific oracle user council www.apouc.org The independent communication channel in Asia Pacific for the Oracle customer community.

To find out more about Oracle user groups, go to www.oracle.com/ technology/community/user_groups

Customer care is at the heart of our approach to business.

� cuStoMer ProGrAMS | SUPPORTING YOUR SUCCESS

Customer success is at the heart of our approach to business, and you can be assured

that you will receive the same high level of service and support you have come to

depend on with Siebel. Working in concert with your account team, support staff, and

other contacts, our customer programs help you succeed with a range of services that

help us understand your opinions, support your goals, and celebrate your success.

Your feedback guides our decisions about product direction and business practices,

and we know that our careful attention to your questions and concerns is critical to the

success of the combined companies. We look forward to working with you.

orAcLe GLoBAL cuStoMer ProGrAMS

customer FeedbackYour responses to customer surveys guide our plan-ning and decision-making.

customer ForumsExecutive Sponsorship Program, CIO Advisory Board, Industry and Product Strategy Councils and a global network of more than 450 independent user groups strengthen relationships and represent customer needs to Oracle.

customer value We help you measure and increase the business benefits of your software investment.

customer referencing & AppreciationA variety of channels for telling your success story: • Advertising • Media relations • Analyst relations • Investor relations • Research • Oracle.com • Broadband • Oracle publications• Oracle conferences and events

Find out more at www.oracle.com/customers/gcp/ or e-mail us at customer_ww@oracle.com

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Whether you’re starting a new implementation, increasing your security, or updating

to the latest technology, consultants play an important role, working closely with your

own team to achieve your goals and keep your company ahead of the competition.

You expect experience, excellence, and full accountability. And you expect the best

consultants to blend technological knowledge with industry expertise.

Please continue to rely on your current consulting services contacts for ongoing and

future assistance with your implementation, optimization, or upgrade.

orAcLe coNSuLtiNG

oracle Applications: oracle AcceleratorsPredefined business flow templates that significantly reduce the time and cost of your applications implementations.

oracle technology: oracle informationArchitecture ServicesServices that integrate data across your organization and reduce the duration and cost of your technology implementations.

increased Performance: oracle optimization ServicesA portfolio of services that supplement existing IT staff.

expert Management: oracle on demand ServicesA team of experts that manage your Oracle software to improve availability, security, performance, and management.

Find out more about Oracle Consulting at www.oracle.com/consulting

coNSuLtiNG | E X P E R I E N C E , E X C E L L E N C E , A C C O U N TA B I L I T Y

You expect consultants

to blend technological

knowledge with industry

experience.

The synergycreated throughpartnershipsserves customers moreeffectively.

� ALLiANceS & cHANNeLS | SUPERIOR SOLUTIONS AND SERVICES

Partnership with Oracle opens the door for partners, Oracle employees, and our

customers to leverage the strengths, competencies, expertise, and industry-leading

products and services of a worldwide community of more than 15,000 partners.

Partners play a critical role in Oracle’s economy and growth strategy. Oracle is commit-

ted to solving customer business challenges and delivering the highest levels of value

and satisfaction through and with our partners.

The foundation for partners’ success with Oracle is Oracle PartnerNetwork, which offers

partners a robust business framework, a management portal, an interaction center, a

foundation for engagement with Oracle lines of business, and a worldwide ecosystem of

partners for collaboration, ensuring a partner experience based on trust and predictability.

Through partnership with Oracle, partners gain access to Oracle’s premier products for

additional growth opportunities, education, technical services, and highly specialized

go-to-market engagements, with support from across all lines of business within Oracle.

orAcLe PArtNerNetWorK

Together, Oracle and our partners solve customer business challenges through superior solutions and services that deliver the highest levels of customer satisfaction. Find out more at partner.oracle.com.

Global inquiriesopninfo_us@oracle.com

North America inquiriesprnmail_us@oracle.com

eMeA inquiriesopnic_ro@oracle.com

Latin America inquiriesopnlad_ww@oracle.com

Brazil inquiriesopn_br_ww@oracle.com

Asia inquiries prn-apac_au@oracle.com

coNtAct orAcLe

We are glad to answer any questions you may have about how the combination of Oracle and Siebel will affect you.

uS and canada: 1.800.633.0925

outside uS and canada: 1.650.633.4490

contact.oracle@oracle.com

With our joined strengths, we look forward to accelerating innovation and creating value like no one else.

Oracle Corporation

World Headquarters

500 Oracle Parkway

Redwood Shores,

CA 94065

U.S.A.

Worldwide Inquiries Phone

1.650.506.7000

1.800.ORACLE1

Fax

1.650.506.7200

oracle.com

C15128

The content in this brochure is for informational purposes only and may not be

incorporated into a contract.

This document is provided for information purposes only, and the contents hereof

are subject to change without notice. This document is not warranted to be error-

free, nor is it subject to any other warranties or conditions, whether expressed orally

or implied in law, including implied warranties and conditions of merchantability or

fitness for a particular purpose. We specifically disclaim any liability with respect

to this document, and no contractual obligations are formed either directly or

indirectly by this document. This document may not be reproduced or transmitted

in any form or by any means, electronic or mechanical, for any purpose, without our

prior written permission.

Copyright © 2006, Oracle. All rights reserved. Oracle, JD Edwards, and PeopleSoft are

registered trademarks of Oracle Corporation and/or its affiliates. Other names may be

trademarks of their respective owners. 06.0031