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<Insert Picture Here> User Productivity Kit (UPK) Helping to Ensure Your Customer’s Success Oracle UPK ISV Program
<Insert Picture Here>
User Productivity Kit (UPK)
Helping to Ensure Your Customer’s Success
Oracle UPK ISV Program
Source: IDC– Market Analysis – Worldwide Software 2011 – 2015 Forecast Summary
Software Trends
3
A single-source content development platform
for creating, customizing & publishing critical
assets tailored for use throughout all phases of
a project lifecycle…assets such as system
process docs, test scripts, instructor manuals,
simulations, and in-application performance
support.
What is Oracle User
Productivity Kit ?
Copyright © 2011 Oracle. All rights reserved. – Oracle Partner Confidential – All customer names and other partner names are Oracle Partner Confidential
Supports Any Enterprise Application
Copyright © 2011 Oracle. All rights reserved. – Oracle Partner Confidential – All customer names and other partner names are Oracle Partner Confidential
Get Powered: Partnership Benefits
• Oracle is dedicated to helping your business succeed
Oracle
Revenue
Opportunities Oracle
Partner
Network Oracle
Brand
Equity Oracle
Technology
• Oracle adds to your bottom line by:
Integrating the power of Oracle technology and marketing
Helping you meet the needs of your customers
Helping you compete — and win
Oracle helps our partners add to their bottom line!
Copyright © 2011 Oracle. All rights reserved. – Oracle Partner Confidential – All customer names and other partner names are Oracle Partner Confidential
Maximizing Market Opportunity
‘03
‘08
‘04 ‘05
‘07 ‘06
Copyright © 2011 Oracle. All rights reserved. – Oracle Partner Confidential – All customer names and other partner names are Oracle Partner Confidential
1999
‘09
‘10
‘11
‘12
New License Revenue
New Maintenance Revenue
New Service Revenue
Oracle acquires PeopleSoft and expands agreement
Oracle acquires GKS
Oracle UPK Quick Facts
• OEM – SAP, PeopleSoft, Oracle, CA, Infor
• Hosted Offering – Taleo, CA
• UPK GSU Domain Expertise outside of Oracle applications
• UPK ISV Specialist Team
• Proven Technology – 10th version in 15 years
• 4,000+ Customers
• 4M+ Users Worldwide
• ISV Partners Delivering Value to 2.25M Users Worldwide
Copyright © 2011 Oracle. All rights reserved. – Oracle Partner Confidential – All customer names and other partner names are Oracle Partner Confidential
Oracle UPK - Software Lifecycle Value
Copyright © 2011 Oracle. All rights reserved. – Oracle Partner Confidential – All customer names and other partner names are Oracle Partner Confidential
Realized Value of UPK
Quantifiable Benefits # of Weeks
Saved/yr
Cost Savings/yr # of Hours
Saved/yr
Reduced Project Hours 43 weeks $4,281 K 85,615
Training Efficiency 11 weeks $1,057 K 21,140
Increased User Adoption $3,441 K
Reduced Help Desk Calls $100 K 5,000 calls
reduced
New Employee Ramp-up $975 K
Copyright © 2011 Oracle. All rights reserved. – Oracle Partner Confidential – All customer names and other partner names are Oracle Partner Confidential
**Data based on the following criteria
Custom vs Packaged application Packaged Upgrade vs New solution design New Number of locations (project team and users) 3 Number of languages/localization combination 2 Number of processes to be recorded 1,000 Number of project FTEs (e.g, PMO, IT/Developers, QA & Testing, SMEs,Training and
Support) 50
Number of end users impacted 10,000 Project duration (in months) 12
What’s In It for You?
License and Support Revenue
High Margin Product
Enabler to Customer Success
Competitive Differentiator
Operational Efficiency
Global Deployments
Copyright © 2011 Oracle. All rights reserved. – Oracle Partner Confidential – All customer names and other partner names are Oracle Partner Confidential
What’s In It for Your Customers?
Increased success and accelerated ROI
with your applications
Increased end user adoption
Reduced project hours and risk mitigation
Reduced content development time
Reduced help desk calls
Faster time to deployment with
customizable content libraries
Copyright © 2011 Oracle. All rights reserved. – Oracle Partner Confidential – All customer names and other partner names are Oracle Partner Confidential
Case Study – Oracle
Key Selection Factors
Ability to increase user adoption and
increase revenue of Oracle applications
Single source content development and
ability to publish in multiple formats
Supports a variety of learning formats
based on learner’s preferred style
Maintained Oracle’s “no code on client”
philosophy
Enhancement of global deployments
Successful proof of concept
Professional and knowledgeable staff
Stability of company
Results
Rapid user adoption of
Oracle/PeopleSoft applications
Customers are more successful with
their upgrades and implementations
Quadrupled revenue and gained 400
new customers with best product launch
in company history
Comprised approximately 7% of
applications sales in FY 09
With BPD capacity, UPK is introduced
earlier in the Oracle sales cycle driving
more revenue
Started with single application, now
extended to all applications
Copyright © 2011 Oracle. All rights reserved. – Oracle Partner Confidential – All customer names and other partner names are Oracle Partner Confidential
Masters in Business User Adoption & Deployment
Any Questions?
