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NEUTRAL BPO FOR THE FREIGHT FORWARDING & LOGISTICS INDUSTRY

Orange Office Technologies Pvt. Ltd

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OBJECTIVE

To provide a bench-marked systematic way of high technical , customer oriented, simplified, trained and very professional art of process which will produce high results with lesser personnel, highly trained resources achieving greater returns.

© Orange Office Technology

Orange Office Technologies Pvt. Ltd

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WHAT DOES ORANGE DO?

First & foremost we study your business and find out the KEY process. The normal divisions of any freight forwarding industries which are CUSTOMER SERVICE,OPERATION,DOCUMENTATION , ACCOUNTING, TELE SALES are then handled by ORANGE in the most effective way under one roof.

The team is highly professional and well trained in this trade and hence 100% perfection and SLA’s met

The team does not just focus on carrying out these activities but goes into the next level of maintaining the standard which is expected by the customers in all these divisions.

Any issues which occur bringing down the service levels are then and there tackled .

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Orange Office Technologies Pvt. Ltd

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WHAT DOES ORANGE DO? CONTINUED…

ORANGE gives you a complete hassle free operations and maintain the reputation of your organization at all levels by meeting up with the standards.

You can now focus more on your other activities instead of spending a lot time on the in-house process which are handled by professionals at our end.

ORANGE also helps you to handle your overheads on employees involved in these process in a better way.

You don’t have to consider having a larger office space but just carry on your work only with people whom you think need to be physically available at your end.

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Orange Office Technologies Pvt. Ltd

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Customer service

Operations

Tele calling/ Voice

Accounting

Documentation

ALL UNDER ONE ROOF

Orange Office Technologies Pvt. Ltd

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Front Office Back Office

A BRIDGE

Orange Office Technologies Pvt. Ltd

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Front office

Nominations sent to Back office

Data base for

Tele-calls sent to BO

Back Office

Handles Nominations and completes the cycle, keep the FO

informed

Does Tele-calling and updates the sales on

leads generated

Management

Has a control on FO and the BO on all the

above.

Focus on improving business and increasing

HOW DOES WORK FLOW?

Orange Office Technologies Pvt. Ltd

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You get the Best team

handling the in-house

activities who are

professionals and dedicated

SLA’s are met and customer requirements are always met including in office demands.

System is maintained enhancing the smooth flow

of work

Mainly, cost reduction in terms of paying heavy amount as salary at your end compared to what is being paid to the Back office. Smaller office space leads to less expenses. Concentration on key areas at your end to improve business

HOW DOES BACK OFFICE HELP?

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Handling complete customer service activity

• Handles all the client calls, nominations, bookings till the end

• Deals with shipping lines, air lines, trucking companies.

Documentation

• Does the Bill of lading, custom clearance, shipping line BL

• Trucking request sent to truckers, booking conformations sent to clients.

Operation and Accounting

• Complete tracking from beginning to end of the shipments and making it a smooth flow

• Raising invoice on clients and collecting payment .

WHAT HAPPENS TO YOUR BUSINESS?

OUR TEAM BPO PROCESS DIVISION

Dedicated Team for Each Client

*TEAM LEADERS

*C/S EXECUTIVES

*DOC. EXECUTIVES(IMPORT & EXPORT)

*ACCOUNTANTS

IT DIVISION *CHIEF INFORMATION OFFICER( PROJECT HEAD)

*PROJECT MANAGERS

*TEAM LEADERS

*DEVELOPERS

*TESTERS

*DOCUMENATION

*BUSINESS ANALYSTS

*NETWORK SUPPORT

Orange Office Technologies Pvt. Ltd

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Join ORANGE and grow your business

Visit us / contact us

www.orangeot.com

sudhir@orangeot.com

Orange Office Technologies Pvt. Ltd