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Media Distribution Division’s

Order Portal User Guide

Table of Contents

Overview------------------------------------page 2

Order Portal Functionality---------------page 3

Access and Login---------------------------page 3

Finding Products---------------------------page 8

Ordering Products------------------------page 10

Orders/Subscription----------------------page 13

Help with the Portal----------------------page 15

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Overview

The MDD Order Portal is the system for the current publications ordering

system. This guide is intended to assist users in navigating the ordering

system, and will include sections on the following:

Access and Login

Finding Products

Ordering Products

Orders and Subscriptions

Portal “Help” features

The latest guide can always be found in the “Contact Us” section of the

MDD Order Portal.

All support inquiries related to the MDD Order Portal system should be

directed to:

MDD Customer Service Email: usarmy.stlouis-mo.106-sig-bde.mbx.apdcustsrv@mail.mil

Telephone: 314-592-0910 / DSN 693-0910

Fax: 314-592-0923 / DSN 693-0923

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Order Portal Functionality

Access and Login

The MDD Order Portal may be accessed through the following URL:

https://www.orderportal.army.mil

In order to access the MDD Order Portal, users must have a valid DoD CAC. The MDD Order

Portal follows a two-step login process. Users will be asked to authenticate their identity using

their CAC and PIN.

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If you do not have an ordering account established, you may

establish one by submitting a DA Form 12

Following successful authentication, users will reach the Order Portal login page.

An unsuccessful login will show an error screen. If you are unable to successfully log in to the

system, contact MDD Customer Service.

Successful login will bring the user to the Address Verification page.

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The user should review their shipping address and POC information before continuing to the

Order Portal homepage. If any of the account information is incorrect, the user should select

Update Address to submit updated information. The user will also need to complete a new DA

Form 12.

WARNING: If user makes changes and selects “Update Address”, an

updated DA FORM-12 is required and the account will become frozen until it

is received/processed. In the meantime, orders will not process.

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If the ordering account is frozen, the user will receive an advisory at the Address Verification

page. To unfreeze the account, the user should contact Customer Service or submit a new DA

Form 12 to update the account.

If the ordering account is on hold, the user will receive an advisory at the Address Verification

page. The user may still submit orders and account updates, but any orders will be held by

MDD until the account is no longer on hold.

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Finding Products (Product Search and Catalog Browse)

The MDD Order Portal allows users to search for printed products stocked by APD-MDD using

the following fields: Pub/Form Number, Pub/Form Title, PIN, IDN, and Unit of Issue.

The search results will contain product information, including the Pub/Form Number, PIN,

IDN, Publication Date, Publication Title, and Unit of Issue.

The user may also choose to browse categories of products. Selecting Catalog Browse will

bring up the menu of orderable product categories. Select a category, and then sub-range (if

needed).

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The Inventory Status column indicates if the user’s account is authorized to order the

publication. The site will show “Not Authorized” if the account is not coded to order a certain

type of publication, such as classified documents or blank forms.

Clicking on the Inventory Status field will allow the user to view more product metadata. The

“Classified” field will show YES if a publication is of any classification rating other than

Unclassified.

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Ordering Products

The Distribution Restriction field indicates the audience for which the distribution of the

publication is approved. The user may add the product to their shopping cart, if authorized.

To order the base product, the user should click the Re-supply checkbox, and enter the desired

quantity and sub-account (if applicable).

To order All Changes associated with the base product, the user may click the All Changes

checkbox. This will automatically select all changes.

The user may also choose to select individual change items. Selecting the Subscribe checkbox

will establish initial distribution for the selected quantity.

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Once the user has located the desired product, he/she can add the product to their shopping cart.

Clicking Add to Cart will add the selected products and quantities to the shopping cart.

If the item is already present in the user’s cart, the system will notify the user.

Continuing to add the item to cart will consolidate the quantities into a single cart item.

**If the user is not authorized to order a product, the product cannot be added to the user’s cart. If you believe

this is in error, contact APD-MDD Customer Service.

**If the ordering account is frozen, the user will not be able to add products to the cart or submit any orders.

Once all desired products have been added to the Cart, navigate to the Cart by selecting the icon

in the upper right.

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The user should carefully review all order items and quantities. Selecting Delete will remove

the item from the cart. To return to browsing for products, select Continue Ordering.

When ready, the user may send the order by pressing Submit Order. Note that once submitted,

orders may not be altered through the Ordering Portal. If an order is submitted in error, contact

MDD Customer Service.

Once the order is submitted, the user will receive an order confirmation, which will contain the

order information associated with each order item. Note that the order number in this screen is a

transaction ID - an official order number will be generated by the inventory system when the

order is processed.

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Orders/Subscriptions

The user may view past orders and current subscriptions on the Orders/Subscriptions page.

Note that any submitted orders or subscriptions will not appear until the following day, due to a

set inventory processing schedule.

Select the Orders / Subscriptions button to navigate to the Orders report or Subscription

report.

The Order History page will contain information about past orders, as well as an order status. If

an order has been shipped, a tracking number will be included.

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The Subscription page will contain information about current subscriptions for the account. The

user may elect to change the quantity of a subscription, or unsubscribe by selecting the

checkbox. Select Update Subscriptions to submit updated fields.

Users may click the hyperlinked “details” for each subscription item to pull up further

information regarding each subscribed publication.

Both Order History and Subscription History pages contain an “Export to Excel” feature that

will open up each respective list in an Excel spreadsheet.

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Help with the Portal

The “Help” tab may be found near the top right portion of the screen.

The first item under the Help tab is the “Contact Us” link, which displays the website address,

customer service email address, telephone number, and fax number.

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The second item underneath the Help tab is a feedback link.

The Feedback feature enables users the opportunity to communicate with MDD directly through

the Order Portal. Radials topics are for suggestions, potential bugs, and compliments.

User names are automatically populated, however an email address must be manually entered in

order to submit feedback and comments.

Confirmation of successful feedback entries will elicit a system-generated message.

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The third item under the Help tab is a downloadable/fillable DA Form 12.

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The DA Form 12 is the singular document for creating, changing, and closing publication

accounts.

Immediately underneath the DA Form 12 under the Help tab are the instructions for completing

the DA Form 12. Clicking the “instructions for DA Form 12” will open a new window in PDF

format.

The three remaining items underneath the Help tab are:

→ a PDF version of DA PAM 25-40, “Army Publishing Program Procedures,” dated 13

June 2018

→ an Excel spreadsheet entitled “STARPUBS Codes,” which provides the various status

codes users may encounter during their ordering experience

→ the Order Portal User guide