Best Practices In Business Best Practices In Business Writing & CommunicationWriting & Communication

Kyle McKnightKyle McKnight

CSU Global CampusCSU Global Campus

Robert OlszewskiRobert Olszewski

November 20November 20th,th, 2013 2013

In the business industry today, it is In the business industry today, it is imperative to have strong communication imperative to have strong communication skills. Having a full grasp of this concept is skills. Having a full grasp of this concept is

understanding that how you say and understanding that how you say and present information, is just as important as present information, is just as important as the information itself. This presentation will the information itself. This presentation will highlight eight key points in the business highlight eight key points in the business

world and how to effectively communicate world and how to effectively communicate in each situation. in each situation.

Effective and ethical Effective and ethical business communication business communication ListenListen

Breathe Breathe

Say “I” (Own the communication)Say “I” (Own the communication)

Separate facts vs OpinionsSeparate facts vs Opinions

(Walsh, M. 2011)(Walsh, M. 2011)

Cont.Cont.

Be aware of emotionsBe aware of emotions

Be aware of needs and valuesBe aware of needs and values

Ask for what you wantAsk for what you want

Body languageBody language

(Walsh, M. 2011)(Walsh, M. 2011)

Professionalism in the Professionalism in the workplace workplace

Maintain Formality Maintain Formality

Show respectShow respect

Empathy and patienceEmpathy and patience

(CSU Global, 2013)(CSU Global, 2013)

What do you think?What do you think?

Intercultural business Intercultural business communication communication

•Cross culture Cross culture communicationcommunication

•Multiculturalism Multiculturalism

Cross culture Cross culture communicationcommunication

Cross culture communication is Cross culture communication is something that happens when two something that happens when two people from different cultures have people from different cultures have communication, and the meaning communication, and the meaning

behind the context is understood on behind the context is understood on both ends.both ends.

MulticulturalismMulticulturalism

““The study of appreciating The study of appreciating diversity among people is known diversity among people is known today as multiculturalism" (CSU today as multiculturalism" (CSU

Global, 2013, p2)Global, 2013, p2)

Writing tips for the Writing tips for the business professional business professional

Writing can take many Writing can take many forms in the business forms in the business industry. From formal industry. From formal presentations to informal presentations to informal emails. The key to success emails. The key to success in the professional world is in the professional world is to follow three simple to follow three simple steps. steps.

PrewritingPrewriting

WritingWriting

RevisingRevising

(CSU Global, 2013, p1)(CSU Global, 2013, p1)

The use of electronic The use of electronic messages and digital media messages and digital media for business communication for business communication CommunicationCommunication

Social networksSocial networks

Target audienceTarget audience

Professionalism Professionalism (Morozan, Enzache & Purice, 2012)(Morozan, Enzache & Purice, 2012)

Positive and negative Positive and negative messages messages

PositivePositive

NegativeNegative

Neutral Neutral

Business presentations Business presentations

PreparationPreparation OrganizationOrganization Audience rapportAudience rapport Visual aidsVisual aids Delivery Delivery

(CSU Global, 2013, p3)(CSU Global, 2013, p3)

Prepare, prepare, preparePrepare, prepare, prepare

Study the materialStudy the material

Understand what it is you are reporting Understand what it is you are reporting onon

Rehearse the final product Rehearse the final product

Preparation Preparation

OrganizationOrganization

ResearchResearch

CollaborateCollaborate

TemplateTemplate

Organization Organization

Audience rapportAudience rapport

Know your audienceKnow your audience Maintain eye contactMaintain eye contact Speak clearlySpeak clearly Time managementTime management

(Knapp, 1968)(Knapp, 1968)

Visual aidsVisual aids

Be selectiveBe selective

Add accordinglyAdd accordingly

Don’t over do itDon’t over do it

Knapp, 1968)Knapp, 1968)

DeliveryDelivery

PracticePractice

Hand gesturesHand gestures

Physical appearancePhysical appearance

(Knapp, 1968)(Knapp, 1968)

Business reports, plans Business reports, plans and proposals and proposals

Having the Having the necessary skills to necessary skills to research, plan, write research, plan, write and deliver will play and deliver will play a major role in your a major role in your success in the success in the business world. business world.

Reports Reports

Informal Informal

AnalyticalAnalytical

Formal Formal

(CSU Global, 2013)(CSU Global, 2013)

PlansPlans

PurposePurpose

TimeTime

FundingFunding

Desired result Desired result

(Kruse, 2013)(Kruse, 2013)

Proposals Proposals

Know your clientKnow your client

Determine what the expectations areDetermine what the expectations are

Focus on main goalsFocus on main goals

(Quittel, 2002)(Quittel, 2002)

ConclusionConclusion

With all of this having been said, there is no With all of this having been said, there is no substitute to good old fashion hard work. As substitute to good old fashion hard work. As long as you put your best effort forward and long as you put your best effort forward and give everything you have to the writing and give everything you have to the writing and

presentations that you prepare the end presentations that you prepare the end result will show for itselfresult will show for itself

ReferenceReference

Colorado State University-Global Campus. (2013). Module 2 – Colorado State University-Global Campus. (2013). Module 2 – Contemporary business writing and communication [Blackboard Contemporary business writing and communication [Blackboard ecourse]. In ORG 536 – Intercultural communications (p. 1-3). ecourse]. In ORG 536 – Intercultural communications (p. 1-3). Greenwood Village, CO: AuthorGreenwood Village, CO: Author

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Morozan, C., Enache, E., & Purice, S. (2012). COMMUNICATION Morozan, C., Enache, E., & Purice, S. (2012). COMMUNICATION BY MEANS OF THE NEW SOCIAL NETWORKS. BY MEANS OF THE NEW SOCIAL NETWORKS. Annals Of The Annals Of The University Of Oradea, Economic Science SeriesUniversity Of Oradea, Economic Science Series, , 2121(2), 855-860.(2), 855-860.

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Okoro, E. (2012). Cross-Cultural Etiquette and Okoro, E. (2012). Cross-Cultural Etiquette and Communication in Global Business: Toward a Strategic Communication in Global Business: Toward a Strategic Framework for Managing Corporate Expansion. Framework for Managing Corporate Expansion. International Journal Of Business & ManagementInternational Journal Of Business & Management, , 77(16), 130-138. doi:10.5539/ijbm.v7n16p130 (16), 130-138. doi:10.5539/ijbm.v7n16p130

Shackelford, R. L. (1996). Student portfolios. Shackelford, R. L. (1996). Student portfolios. Technology TeacherTechnology Teacher, , 5555(8), 31.(8), 31.

Walsh, M. (Director). (2011). Walsh, M. (Director). (2011). Communication Skills TrainingCommunication Skills Training [Slide program]. United Kingdom: You Tube. [Slide program]. United Kingdom: You Tube.

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