Communication

CompatibilityBetween Parties

3

• Control• Motivation• Emotional Expression• Information

Serves 4 functions in groups

4

• Sender• Encoding• The Message• The channel• Decoding • The receiver• Noise• Feedback

Communication Process

5

• Downward• Upward• Lateral

Direction

6

• Grapevine • The Rumor Mill• Arise from conditions that cause anxiety

and/or ambiguity.• Cannot be eliminated entirely.• Gossip provides pro-social motivation.

Informal

7

• Meetings• Networking• Videoconferencing• Telephone• Public speaking

Oral Communication

• Hard to infer tonality, emotion, mood since no voice to back up words.

• Spam permeates.• A avalanche of email = CLUTTER.• Cold way to communicate emotional issues i.e.

employee terminations (Radioshack).• Privacy issues.• Professionalism is lost due to excess familiarity.

Email

Social Media for Business

• Integrate Your Personal Online Presence With Your Professional Brand.

• Potential Employers WILL Check You Out!• Engage and Interact.• Build a Following.• Be Strategic.

Social Media for Biz

http://www.google.com/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&docid=-iLwu1GvvPvmzM&tbnid=_zf14zp4CIc5KM:&ved=0CAUQjRw&url=http://www.vision-multimedia.com/tag/social-media-for-business&ei=Tt5rU4jeF8WxyASph4HYBA&bvm=bv.66330100,d.aWw&psig=AFQjCNGX27FF1N9lKblYXKTzQ1Q_fJIC2w&ust=1399664579615924

The Chazin Group The Chazin GroupCreate a COMPELLING Profile

The Chazin Group The Chazin GroupGet Endorsements

The Chazin Group The Chazin GroupRecommendations MATTER

The Chazin Group The Chazin GroupYour Summary Is Your BIO

The Chazin Group The Chazin GroupEngage Using Groups

The Chazin Group The Chazin GroupCreate Your Own Groups

The Chazin Group The Chazin Group### Hash Tags

BuildYour

Brand!

Blogging

The Chazin Group The Chazin GroupBlogging Builds S.M.E

The Chazin Group The Chazin GroupAsk Questions to ENGAGE

The Chazin Group The Chazin Group Meet Through Meetup

The Chazin Group The Chazin GroupJoin Groups

The Chazin Group The Chazin GroupJoin Groups

The Chazin Group The Chazin Group Be a Star

Are you “Pinteresting?”

https://plus.google.com/u/0/105663965349305415906/posts?tab=XX

http://about.me/TheChazinGroup

Social Media Mgt

The Chazin Group The Chazin Group

http://hootsuite.com/dashboard

The Chazin Group The Chazin Group

The Chazin Group The Chazin Group

The Chazin Group The Chazin GroupMonitor Your Evolving BRAND

The Chazin Group The Chazin GroupWatch Your Brand Grow (Online)

The Chazin Group The Chazin GroupMonitor Your Evolving BRAND

The Chazin Group The Chazin Group

The Chazin Group The Chazin GroupWatch Your Brand Grow (Online)

http://www.google.com/url?sa=i&source=images&cd=&cad=rja&uact=8&docid=pm_TCIaChuB0BM&tbnid=zPoNzxPK894gIM&ved=0CAgQjRw&url=http://www.edudemic.com/resources-for-special-education-teachers/&ei=0m0EVPGUN4WZyAT7koHoDQ&psig=AFQjCNF903nmDfCLtiMOHaEW_xxDZ22tmw&ust=1409662803007074

Our Textbooks

How Do YOU DefineBusiness Writing?

"Throughout the globe, the written word, in both paper and electronic forms, is seen less as strictly a way of archiving the

business already completed and more as a vital, creative means of

problem solving, collaborating, and actually doing business."

(SOURCE: R. Inkster and J. M. Kilborn, The Writing of Business, Allyn and Bacon, 1999)

How U.S. Business People Communicate

The U.S. is the MOST Overworked

Developed Nation in THE WORLD…

The Chazin Group The Chazin GroupThe Research PROVES It

• The White-Collar Sweatshop by Jill Andresky Fraser

• The Overworked American by Juliet Schor• The Working Life by Joanne B. Ciulla

The Chazin Group The Chazin GroupA Field of Study Emerges

Overworked=More Stress= Fatigue High Blood Pressure Heart Disease Overeating Substance Abuse Lost Time With Loved Ones Spousal/Child Abuse Anger Management/Road Rage Early Death Suicide

http://grammar.about.com/od/words/tp/clutter_tips.htm

“In a global marketplace, it is absolutely critical that we

communicate effectively, to achieve our organizational

goals."(SOURCE: me, 2012)

What’s the PURPOSE of Business Writing?

• Explain or justify actions already taken.• To convey information.• To influence the reader to take action.• Deliver good/bad news.• Direct action.

http://grammar.about.com/od/ab/g/businesswritingterm.htm

It’s PURPOSE

“Writing ismaking

sense of life."(SOURCE: Nadine Gordimer)

Poor Writing…Poor Results!

• Net Future Institute Research study revealed online communication issue isn’t ENOUGH email but inability to GET THE POINT ACROSS.

• One in 3 U.S. workers in top companies write poorly.

• Poorly written business communications wastes time, drains resources, and causes errors. (HR magazine June ‘06)

• 85% of survey respondents said poor communications wastes time, 70% cited lost productivity (HR magazine April ‘06)

Result of POOR Communication

BEFORE YouStart Writing…

• What’s the situation/problem/issue that is prompting me to write this?

• Why are you writing this document?• Who is going to read it?• What do your readers need to know?• What action do you want your readers to take?

Ask Yourself…

Good business writing DEMANDS you know what

you are doing.

http://sbinfocanada.about.com/od/smallbusinesslearning/a/bizwritingpj.htm

Have a 60-second conversation with YOURSELF.

Developing an OutlineVersus

Free writing

Outlining

http://iwritecoach.com/blog/2007/05/19/business-writing-with-an-outline-get-your-writing-done-fast-and-get-the-response-you-want/

On Writing…

http://www.youtube.com/watch?v=ASw_iAd1TZo

http://grammar.ccc.commnet.edu/grammar/composition/brainstorm_freewrite.htm

The Communication STRATEGY

• Strategic communication is based on 5 variables:– Communicator (Writer) Strategy– Audience Strategy– Message Strategy– Channel Choice Strategy– Culture Strategy

Communication Strategy

• GENERAL: The broad overall goal.• ACTION: A series of action outcomes – specific,

measurable, time-sensitive steps required, to accomplish general objective(s.)

• COMMUNICATION: The result you hope to achieve from a specific communication effort (a report, email, presentation, memo.)

Define Your Objectives

Your Communication

“STYLE”

• Join/Consult Approach: Learn from the audience. The “inquiry” style. Consult is collaborative, and Join is even more collaborative (like brain-storming.)

• Tell/Sell Approach: When you want your audience to learn from you. In tell you inform or explain. In SELL, you persuade/advocate for.

(SOURCE: Tannenbaum & Schmidt study of Leadership)

Communication STYLE

http://leadershipchamps.wordpress.com/2008/04/27/what-is-tannenbaum-schmidt-continuum-theory-says/

Establish Your Credibility

• Remember how I started this first session…?• What is your audience’s perception of your

initial credibility? What do they think of you?• Factors that determine credibility:– Rank– Goodwill– Expertise– Image– Common ground

Subject Matter Expertise

Audience Strategy

• Who are they?• What do they know and expect?• What do they feel?• What will persuade them?

Audience Strategy

Message Strategy

• Key points• Key questions• Steps in a process• Alternatives to compare

Organize

Audience, Purpose, Scope, Organization

and Channel

Letter Versus Memo

82

• Be organized.• Cite all work not your own with footnotes

and resources (bibliography.)• Never plagiarize.• Start with an outline.• Do NOT interject opinion unless an opinion

piece.• Introduction, body, summary. Each

paragraph has lead in sentence, 2-3 sentences to support lead in, and a closing sentence.

Writing School Papers

http://www.google.com/url?sa=i&source=images&cd=&cad=rja&uact=8&docid=pm_TCIaChuB0BM&tbnid=zPoNzxPK894gIM&ved=0CAgQjRw&url=http://www.edudemic.com/resources-for-special-education-teachers/&ei=0m0EVPGUN4WZyAT7koHoDQ&psig=AFQjCNF903nmDfCLtiMOHaEW_xxDZ22tmw&ust=1409662803007074

Resources

Resources