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Organizational Culture
Eileen O’Donoghue
How we do things around here.
Organizational culture determines strategy, goals, and modes of behavior.
Organizational culture determines strategy, goals, and modes of behavior.
Organizational culture determines strategy, goals, and modes of behavior.
LEVEL ONE:ARTIFACTS
Visible Processes of an Organization
LEVEL TWO:ESPOUSED
VALUESStrategies, goals, and philosophies of an
organization
LEVEL THREE:SHARED TACIT ASSUMPTIONSUnconscious, taken for
granted beliefs thoughts, and feelings
CUSTOMER SERVICE
“Without conscious and deliberate effort, inertia always wins”
-Tony Hsieh
LEVEL THREE:SHARED TACIT ASSUMPTIONS
ZAPPOS
LEVEL ONE:ARTIFACTS
LEVEL TWO:ESPOUSED VALUES
1) Deliver WOW Through Service2) Embrace and Drive Change3) Create Fun and A Little Weirdness4) Be Adventurous, Creative, and Open-
Minded5) Pursue Growth and Learning6) Build Open and Honest Relationships
With Communication7) Build a Positive Team and Family
Spirit8) Do More With Less9) Be Passionate and Determined10)Be Humble
LEVEL THREE:SHARED TACIT ASSUMPTIONS
”Hubert Joly
LEVEL THREE:SHARED TACIT ASSUMPTIONS
BEST BUY
LEVEL TWO:ESPOUSED VALUES
1)Have fun while being the best.
2)Learn from challenge and change
3) Show respect, humility, and integrity
4)Unleash the power of the people
ZAPPOS
BEST BUY
TAKEAWAYS
Thanks
Sian MuirSteve McKelveySusan Carlson